Sales Manager

About the Company

Crack Proof is an innovative product brand specializing in transparent, paint-like glue designed for waterproofing and crack-filling solutions. With a focus on revolutionizing building maintenance, we aim to deliver reliable, effective, and affordable solutions to B2B clients across India.

We are seeking a proactive and detail-oriented B2B Sales Coordinator to join our team in Nagpur. This role will involve providing in-house support to the B2B Sales Manager and acting as a liaison between clients, the sales team, and the operations team. The ideal candidate will ensure smooth communication, efficient order processing, and exceptional customer service.

Key Responsibilities

Sales Support:

○ Assist the B2B Sales Manager in handling client inquiries, preparing proposals, and following up on leads.

○ Coordinate with clients to provide product information, quotations, and updates on order status.

○ Maintain and update customer records, sales reports, and CRM databases.

Customer Relationship Management:

○ Act as the first point of contact for B2B clients, ensuring prompt and professional responses to their queries and concerns.

○ Build and maintain strong relationships with clients by providing exceptional service and support.

○ Address and resolve customer issues, escalating complex matters to the Sales Manager as needed.

Order Coordination:

○ Process and track orders from initial inquiry to final delivery, ensuring timely execution.

○ Coordinate with the production, logistics, and warehouse teams to manage order fulfillment.

○ Monitor inventory levels and inform the sales team about product availability.

Administrative Tasks:

○ Prepare and manage sales documentation, including purchase orders, invoices, and contracts.

○ Assist in scheduling meetings, calls, and training sessions with clients or distributors.

○ Compile regular sales performance reports for management review.

Communication and Collaboration:

○ Serve as a communication bridge between the sales team and clients, ensuring clarity and efficiency in operations.

○ Collaborate with the marketing team to ensure clients receive promotional materials, product updates, and event invitations.

○ Coordinate with the finance team to handle payment follow-ups and account reconciliation for B2B clients.

Process Improvement:

○ Identify opportunities to enhance customer service processes and improve overall client satisfaction.

○ Contribute ideas for streamlining sales operations and improving internal workflows.

Qualifications and Skills

• Education:

○ Bachelor’s degree in Business Administration, Commerce, or a related field.

○ Advanced qualifications in sales or customer service are a plus.

• Technical Skills:

○ Proficiency in CRM software, sales management tools, and Microsoft Office Suite (Word, Excel, PowerPoint).

○ Familiarity with order management and inventory tracking systems is an advantage.

• Soft Skills:

○ Strong communication and interpersonal skills to build rapport with clients and internal teams.

○ Exceptional organizational and time management abilities.

○ Problem-solving mindset with a focus on delivering customer-centric solutions.

○ Ability to multitask and handle multiple priorities in a fast-paced environment.

Job Type: Full-time

Benefits:

• Provident Fund

Work Location: In person