0 - 31 years

2 - 4 Lacs

Posted:1 month ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Success AssociateWork Mode: Work From Office About the Role:We are looking to hire enthusiastic and customer-focused Customer Success Associates for our domestic insurance account. The ideal candidate will possess strong communication skills in both English and Hindi, and a passion for helping customers understand and select the right insurance products. Key Responsibilities:Contact and follow up with potential leads to advise them on suitable insurance offerings. Build trust and rapport with customers through clear, confident communication. Ensure compliance with process standards and documentation requirements. Maintain a high level of product knowledge and understand customer needs effectively. Meet performance metrics related to customer engagement, conversion, and satisfaction. Skills & Qualifications:Education: Graduate from any discipline Languages: Proficiency in English and Hindi is mandatory Communication Skills: Excellent verbal and written communication No MTI (Mother Tongue Influence), RTI (Regional Tone Influence), pronunciation, or grammatical errors Experience: Open to both freshers and experienced candidates Preferred: Background in insurance or with a sales acumen Job Details:Nature of Account: Domestic (Outbound Insurance LOB) Work Mode: Work from Office Shifts: Rotational (Females: Day shift till 8 PM; Males: Rotational) Working Days: 6 days a week Salary: Interview Process:HR Round Versant 6 Certified Test Written Assessment Operations Round Client Round Mode: Face to Face Why Join Us?High-growth opportunities in the insurance domain Skill development in communication, sales, and customer engagement Friendly and professional work environment

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