Sales Executive ( Freight sector ) Fresher Can also apply

We are searching for an engaged tele caller to boost sales by reaching out to current and possible clients. 3 to 4 years of doing active sales and business development in the area of Freight forwarding. Presentable, having good presentation skills, excellent communication skills and Computer savvy.

Role & responsibilities

• Responsible for generating sales / sales leads. Tracking leads and achieving goals / targets. Generate reports and analyze the results
• Drive and generate new business thereby getting more clients added to the organisation. Contribute significantly by growing the customer base and market share
• Having a customer base is preferable. Report sales activities on daily/weekly basis
• Ensure all quotations are sent to customers within the agreed time frame as per company directives in consultation with all concerned in the organization
• Ensure proper follow-up of these quotations is done with the customers for quick conversion
• Ensure follow-up with the customers for outstanding payments and the same are collected in accordance with agreed credit terms
• Serve as the main point of contact for customers based in the region, addressing inquiries via phone, email, and other communication channels
• Provide timely and accurate information to customers regarding shipment status, documentation requirements, transit times, and other logistics-related queries. Should be able to coordinate with customers & resolve their issues
• Coordinate with internal departments, including operations, sales, and finance, to resolve customer issues and ensure smooth order processing
• Process customer orders, bookings, and shipment requests accurately and efficiently in accordance with company policies and procedures
• Assist customers with customs clearance procedures, documentation preparation, and regulatory compliance requirements for shipments to and from the region
• Proactively communicate with customers to provide updates on shipment status, delays, or any other relevant information
• Handle customer complaints and escalations promptly, investigating root causes and implementing corrective actions to prevent recurrence
• Maintain accurate records of customer interactions, transactions, and inquiries using the company's system
• Collaborate with the sales team to identify opportunities for upselling or cross-selling additional services to existing customers
• Stay updated on industry trends, market conditions, and regulatory changes affecting the logistics industry in the region
• Prepare trade documents for presentation to banks and ensure their timely receipt
• Swiftly cater to any required amendments and adjustments for documentation.
• Handle shipping processes and verify freight rates and invoices for every trade
• Ensure accurate and timely updates of all relevant data in the ERP system.
• Apply for cargo insurance for all shipments. Accurately file and keep records of shipments, invoices, and contracts, whether electronically or physically
• Maintain sales/purchase order sheets for planned and shipped trades
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts Roles and Responsibilities
• Evaluating customers skills, needs and building productive long lasting relationship
• Getting the sale using various customer sales methods
• Must be comfortable in having conversation with premium clients, Should be comfortable with Field Sales primarily make outbound calls to potential customers or leads provided by the company
• Identifying and qualifying potential leads for the sales pipeline through cold calling and lead generation strategies

Desired profile:

• Good Communication Skills
• Import Documentation and Export Documentation
• Air Import, and Air Export, Sea Import, Sea Export, Customs Clearance
• BPO, Tele Sales Executive
• Report generation
• Interpersonal Skills
• Sales and Freight Forwarding
• Logistics