Sales + Admin Executive

Roles and Responsibilities

• Reach out to potential students via calls, inbound inquiries, and assigned leads to promote and convert admissions.
• Clearly communicate course details, address queries, and build trust with prospective candidates.
• Follow up with leads for course enrollment, documentation, and fee payments.
• Maintain and update student records and reports regularly.
• Draft and manage professional email communication with students and prospects.
• Actively respond to students via calls, emails, and WhatsApp to ensure a smooth and engaging course experience.
• Provide backend support for the seamless delivery of online courses.
• Ensure timely responses to inquiry emails and resolution of student grievances in a professional manner.
• Handle crisis situations independently and effectively.
• Maintain strong rapport with students throughout their learning journey and be available for support when needed.
• Share student feedback and insights with internal teams to drive continuous improvement.
• Support interdepartmental coordination by efficiently conveying updates between students and the management team.

Desired Candidate Profile

• Passionate about education, student engagement, and providing excellent support.
• Friendly, empathetic, and approachable with strong interpersonal skills.
• Excellent verbal and written communication skills in English and Hindi (knowledge of regional languages is a plus).
• Proactive, solution-oriented, and able to handle pressure with a calm attitude.
• Willing to take ownership and contribute positively within a team environment.
• Comfortable working in a hybrid setup with availability to report to the Mumbai office when required.

Requirements

• Bachelors degree in any field.
• 0 to 2 years of experience in sales, administration, student coordination, or similar roles.
• Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.).
• Quick learner with strong organizational and multitasking abilities.
• A positive attitude and a passion for student success and institutional growth.