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5.0 - 10.0 years
8 - 14 Lacs
Bengaluru
Work from Office
We are looking for Assistant Manager, HSSE for our Work Dynamics business. Role Purpose As senior member of the JLL India HSSE team, this individual will be responsible for implementing and managing HSSE for one of the JLLs key India WD accounts. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day. To demonstrate leadership in health, safety and environmental issues, ensuring that the JLL HSSE and Client Management System and Standards are applied across areas of responsibility. To promote a positive, proactive HSSE culture and to influence stakeholders and ensure alignment and compliance with all client HSSE policies and practice. The role is highly visible, and the work is fast-paced focused on ensuring that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. Successful candidate must have an acute eye for HSSE risk and be able to foster as strong culture health and safety and deliver world class HSSE results, improved productivity and flawless execution. To drive a program for training, audit, measurement and reporting HSSE performance against agreed standards. To implement practical risk management strategies. What this job involves Performance Implement Global WD HSSE and Client strategic objectives and bring them to life in the Client account, ensuring effective operational relevance within the area of responsibility. Manage and reduce operational risks by providing guidance and advice on HSSE risk management at all levels. Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSSE communication plan. Leadership Foster a Culture of Safety across the Account. Lead, manage and develop the Account HSSE culture maintaining an appropriate structure to ensure operational HSSE management. Support Regional HSSE leads in developing relationships with key internal and external HSSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSSE program as part of the global HSSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLLs HSSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Support the successful delivery of HSSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Build and maintain client relationships Develop, and own strong relationships with clients key representatives and local stakeholders. Develop, and manage regular localized client meetings and feedback sessions. Build a relationship with the client developing trust and demonstrating ownership and drive of innovation and change management. Ensure a pro-active approach to understanding the clients changing priorities. Creates and enhances standardized processes and infrastructure in order to provide superior and safe real estate and business solutions for our clients. Develop and lead a high performing team (if any direct reports) Positive impact on people and a force for good in the communities in & around the clients sites. Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values. Understand strengths, opportunities and skill sets of existing support team and provide day to day management and coaching to increase productivity. Consider location of resources reporting to the account and make appropriate changes over time. Identify any gaps in skill sets or resources required to achieve account goals. Prior to adding headcount, understand capacity of existing team or broader resources across the HSSE platform. Align the team with client priorities and the account and HSSE functions vision and strategy. Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption. Improve team performance through regular coaching and feedback. Every day is different, and in all these activities, wed encourage you to show your ingenuity. Sound like you To apply you need to be / have The Candidate Our ideal candidate will have Ability to influence, partner and operate strategically are critical competencies. Positive, proactive, energetic approach to safety management. Ability to demonstrate initiative and show foresight in relation to existing and potential problems. Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts Knowledge and understanding of Internationally recognized HSSE Management systems Results orientated with a strong focus on the delivery of objectives, including an ability to provide creative and innovative solutions based on a sound understanding of business requirements. Good communication skills, both verbal and written, with ability to deal with all people at all organizational levels, internally and externally. Ability to work unsupervised and take positive action to resolve issues on own initiative. Computer literate with a knowledge of commonly used software programs, including Microsoft Office applications. Ability to research and produce management information and specialist reports making recommendations as appropriate. Good organisational skills with the ability to balance competing demands and to meet deadlines. Strong business acumen. Ability to carry out an audit and gather objective evidence through observation, interview and sampling of documents and records. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Able to lead and inspire, guide and coach, and develop the performance of those managed. Essential Criteria: Minimum 5 years experience developing, implementing, and managing HSSE programs Strong track record HSE management experience within Operational Management systems and working with corporate clients. Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSSE regulatory environment in major markets. Appropriate recognized Professional HSSE qualifications and memberships. ISO 14001 and 45001 Management system development, implementation and auditing experience. Experience of implementing HSE technology platforms and data management tools across multiple countries & regions. Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio. Practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes. An agile approach to leadership and stakeholder management able to operate effectively in a matrix structure. A strong orientation to goals and measurable results.
Posted 1 day ago
8.0 - 12.0 years
0 Lacs
bijnor, uttar pradesh
On-site
You will be joining an esteemed client, a global leader in food processing and manufacturing, that prioritizes safety, innovation, and sustainability. The role available is for a Construction Safety Manager for Projects based in Bijnor. To excel in this role, you should have a minimum of 8-10 years of experience in Construction/Industrial Safety along with mandatory certifications in NEBOSH and IOSH. Your responsibilities will include leading safety operations for large-scale construction projects, conducting site safety audits and inspections, implementing compliance procedures, collaborating closely with contractors to ensure safety protocol adherence, driving safety awareness, and managing documentation and risk assessments. If you are passionate about safety leadership and are seeking an opportunity to work in a globally renowned organization, we are eager to connect with you! Feel free to share your updated CV with us at Nishanthi@prosapiens.in to explore this exciting opportunity further.,
Posted 6 days ago
5.0 - 10.0 years
4 - 6 Lacs
Jamshedpur
Work from Office
* Maintaining the best safety practices, DWM & CSM * Producing & Maintaining reports and statistics regularly * Monitoring TBT & Responsible for entire Safety * To Impart safety PPEs, SDVT, Basics of 5s & MH training * Incident reporting/ closure Required Candidate profile Safety Head (Factory- SCM Auto./ Steel) - B.Tech with 5-10 Years/ Diploma with 10-15 years of experience & Certified Safety Course from recognized institute or Tata Steel Institute Training Certified
Posted 1 week ago
6.0 - 10.0 years
8 - 12 Lacs
Pune
Work from Office
We are looking for Manager - HSSE for our Work Dynamics business. Role Purpose As senior member of the JLL India HSSE team, this individual will be responsible for implementing and managing HSSE for one of the JLLs key India WD accounts in West region. This position will ensure that the JLL HSSE and Client Management System and Standards are applied across deliverables. To promote a positive, proactive HSSE culture and to influence stakeholders and ensure alignment and compliance with all client HSSE policies and practice. The role is highly visible, and the work is fast-paced focused on ensuring that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. Successful candidate must have an acute eye for HSSE risk and be able to foster as strong culture health and safety and deliver world class HSSE results, improved productivity and flawless execution. To drive a program for training, audit, measurement and reporting HSSE performance against agreed standards. To implement practical risk management strategies. What this job involves Performance Implement WD HSSE standards and Client strategic objectives and bring them to life in the operations delivery with close monitoring. Manage and reduce operational risks by providing guidance to site team and advice on HSSE risk management at all levels. Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSSE communication plan. Leadership Foster a Culture of Safety across the locations in West region. Lead, manage and implement the Account HSSE programs maintaining an appropriate structure to ensure operational HSSE management as per account standards Support Regional HSSE leads in developing relationships with key internal and external HSSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSSE program as part of the global HSSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLLs HSSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Support the successful delivery of HSSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Align the team with client priorities and the account and HSSE functions vision and strategy. Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption. Improve team performance through regular coaching and feedback. Our ideal candidate will have Ability to influence, partner and operate strategically are critical competencies. Positive, proactive, energetic approach to safety management. Ability to demonstrate initiative and show foresight in relation to existing and potential problems. Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts Knowledge and understanding of Internationally recognized HSSE Management systems Results orientated with a strong focus on the delivery of objectives, including an ability to provide creative and innovative solutions based on a sound understanding of business requirements. Good communication skills, both verbal and written, with ability to deal with all people at all organizational levels, internally and externally. Ability to work unsupervised and take positive action to resolve issues on own initiative. Computer literate with a knowledge of commonly used software programs, including Microsoft Office applications. Ability to research and produce management information and specialist reports making recommendations as appropriate. Good organizational skills with the ability to balance competing demands and to meet deadlines. Strong business acumen. Ability to carry out an audit and gather objective evidence through observation, interview and sampling of documents and records. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Able to lead and inspire, guide and coach, and develop the performance of those managed. Essential Criteria: Minimum 6+ years experience developing, implementing, and managing HSSE programs Strong track record HSE management experience within Operational Management systems and working with corporate clients. Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSSE regulatory environment in major markets. ISO 14001 and 45001 Management system development, implementation and auditing experience. Experience of implementing HSE technology platforms and data management tools across multiple countries & regions. Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio. Practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes. An agile approach to leadership and stakeholder management able to operate effectively in a matrix structure. A strong orientation to goals and measurable results. What you can expect from us Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe, where like-minded people work naturally together to achieve great things.
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
punjab
On-site
As a suitable candidate for this role, you must hold a Masters degree in Psychology as it is mandatory for this position. Your educational background will be crucial in understanding and addressing various aspects related to trust and safety operations within the organization. In terms of experience, you should have prior experience in trust and safety operations to effectively fulfill the responsibilities of this role. Additionally, experience in conducting wellness audits and program evaluations will be an essential skill set required for this position. You should also possess vendor management experience and be proficient in MS Office, particularly Excel, to handle data and information effectively. Moreover, the role necessitates experience in maintaining records of wellness activities. This involves keeping accurate and up-to-date records of various wellness initiatives and activities carried out within the organization. Furthermore, team management experience is crucial, as you will be overseeing a team of 4-5 counselors. Your ability to lead and manage a team effectively will be instrumental in achieving the objectives of the organization.,
Posted 1 week ago
3.0 - 8.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Skillful in organizing HSE campaigns Compliance to all EHS standards Day to day monitoring of unsafe observation Committed to ensure safety & security Policies for safe environment. Required Candidate profile Implementing the provisions of the health & safety manual on project. Must be Diploma/B.Tech Nebosh Certification is an added advantage. Interested whatsapp @ 9818350956
Posted 2 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Responsibilities: * Implement safety protocols during excavation & earth moving operations * Monitor compliance with safety standards at construction sites * Conduct regular site inspections for hazards & risks Annual bonus Provident fund House rent allowance
Posted 2 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Pune
Work from Office
Job Summary: Provides technical support on health, safety and environmental to production and site personnel under the guidance of the site HSE leader. Assists in the review and sustainability of Health, Safety and Environmental Management Systems. Key Responsibilities: Health, Safety and Environmental (HSE) Plan Maintains skills and knowledge required to perform job duties. Builds an understanding of corporate driven HSE initiatives, policies, procedures and regulatory requirements. Build an understanding of and applies HSE culture ensuring it is integral to processes. Maintain confidentiality and appropriate recordkeeping standards in line with corporate data protection and retention requirements. Do Stop work and immediately report any major injury hazards. Assists in reporting any work-related injury, illness, incident or hazard through internal reporting processes. Assists in closure of corrective and preventive actions. Support the implementation and maintenance of hazard identification, incident investigation and risk assessment processes. Communicate effectively to create HSE awareness. Participates in environmental management activities. Perform basic administrative tasks as required. Check Participate in HSE inspection and audit programs. Gathers data for the analysis of HSE related trends. Act Deliver on objectives and targets. Assists in maintenance of local HSE policies, procedures and regulatory requirements Support health, safety, environmental and wellness initiatives. Participate in local employee engagement initiatives to drive an interdependent culture. Quality Follows all applicable standard work, process documentation and quality procedures. Raises issues to minimize cost and quality exposures. Performs quality checks. Identifies and controls non-conforming material. Teamwork Communicates effectively with the assigned team and with all support teams. Completes training and personal development in line with business requirements. Participates actively in ways to improve quality, safety, process, material flow, and employee development. External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being resilient - Rebounding from setbacks and adversity when facing difficult situations. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Courage - Stepping up to address difficult issues, saying what needs to be said. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Resourcefulness - Securing and deploying resources effectively and efficiently. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Health, Safety and Environment Incident Investigation and Root Cause Analysis - Examines HSE incidents by completing quality, evidence based investigations with accurate root cause analysis, resulting in effective corrective actions, accurate reporting and avoiding repeated incidents. Health, Safety and Environment Management Systems - Interprets and applies international standards through practical application within the operating environment to achieve and maintain an effective management system and external certification. Risk Assessment - Evaluates hazards within the work environment by applying hazard identification and risk assessment techniques to analyze and prioritize risk, enabling a selection of control measures that reduce risk as low as reasonably practicable. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. College, University or equivalent degree in Industrial Safety, Environmental Management, or Sustainability preferred. Experience: Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience. Additional Responsibilities Unique to this Position HSE SPOC for Plant Engg and Shop Ops Coordinator for IMS Coordinator for FIFI Coordinator for Non routine activities Looking after Sunday/ shutdown activities Coordination of Hoist and Crane PIV License.
Posted 2 weeks ago
4.0 - 6.0 years
10 - 14 Lacs
Gurugram
Work from Office
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. No global movement springs from individuals. It takes an entire team united behind something big. On the Safety Operations team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. We are looking for an enthusiastic, dedicated leader who knows how to motivate and inspire a team in a cutting-edge and fast-paced risk management environment. The Safety Team Lead is responsible for managing the performance and quality of their team, monitoring team performance as measured by agreed-upon service delivery targets and key performance indicators, and mentoring, coaching, and professionally developing the specialists on their team. The Community You Will Join: We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety At Airbnb, we are committed to keeping our community safe, inclusive, and supported through every experience. This role sits at the heart of that mission, designed for individuals who have perfected the core of safety case handling and are ready to take on complex, high-ambiguity, high-sensitivity cases while partnering with internal and external stakeholders. As a Senior Specialist, you’ll be trusted with our most sensitive, high-risk cases, those that require a combination of trauma-informed support, exceptional judgment, and deep behavioral insight. You’ll also serve as a thought partner to leadership, helping to raise the bar on how we care for our users, and how we collaborate globally to drive consistency and care. The Difference You Will Make: You will directly support users and internal stakeholders during our most critical, low-frequency but high-severity incidents, including but not limited to: Physical or sexual assault, exploitation, or abuse Self-harm and mental health-related emergencies Human trafficking and child endangerment Domestic violence or threats to personal safety Culturally sensitive, high-risk cases requiring bespoke handling Your ability to navigate ambiguity, crisis, and cultural nuance with poise and empathy will help preserve safety and trust at the most difficult times. A Typical Day: Operational Excellence Competencies Provides leadership-level case handling across high-complexity, high-sensitivity cases Demonstrates deep subject-matter expertise in personal safety risk assessment and trauma-informed communication Collaborates on complex case decisions across cross-functional teams including Legal, Comms & Safety Stakeholders Actively identifies patterns, edge cases, and workflow gaps; contributes to the refinement of global safety procedures Maintains quality, accuracy, and ownership with minimal supervision Communication Competencies Effectively communicates complex case contexts to senior leadership and cross-functional partners Leads or supports debriefs, learning sessions, and stakeholder reviews for severe incidents Writes clear, concise narratives on high-risk cases that may be used in internal and executive-level reviews Demonstrates tact, professionalism, and credibility across diverse and high-pressure settings Analytical Competencies Assesses behavioral signals and patterns to predict user needs or safety risks Escalates cases appropriately, balancing urgency and long-term impact Contributes to safety incident root-cause analysis and quality audits Uses data and qualitative feedback to advocate for product or policy improvements Self & Interpersonal Competencies Maintains composure and clear judgment during highly stressful or emotional incidents Supports and coaches peers in best practices for trauma-informed engagement Proactively fosters psychological safety and resilience within the team Embraces difficult conversations and navigates ambiguity with confidence Your Expertise: Your Background & Experience 4+ years in customer-facing roles with direct phone/email interaction, including 2+ years in Trust & Safety, emergency response, law enforcement, mental health, or crisis management Demonstrated experience handling highly sensitive or traumatic content with care and confidentiality Experience engaging with executive stakeholders or leading discussions involving safety, crisis escalation, or reputational risk Ability to work weekend days and public holidays required, as well as evening or night shifts. Your schedule can change to meet business needs Advanced ability to assess risk levels and act with speed and discretion Skilled in trauma-informed communication, both written and verbal Comfortable handling ambiguity, adapting workflows, and making judgment calls on the fly Effective communicator who can break down complex ideas clearly for varied audiences Strong writing skills for crafting case summaries, stakeholder updates, and escalation narratives Experience coaching or supporting peers, and contributing to cross-team collaboration Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Posted 2 weeks ago
3.0 - 5.0 years
3 - 5 Lacs
Gurgaon, Haryana, India
On-site
What this job involves: Oversee and ensure fire safety across the assigned site Operate firefighting equipment and follow command structure during emergencies Perform equipment set-up upon arrival at fire scenes Dispatch and accompany Emergency Response Team (ERT) during incidents Plan and conduct fire and life safety evacuation drills and training for team members and occupants Execute rescue, firefighting, and salvage operations at fire scenes Assess burning facilities to identify trapped individuals and perform rescues Conduct periodic lift evacuation and rescue drills Secure affected structures to prevent fire rekindling Take inventory of equipment post-suppression and maintain incident records Provide input for pre-fire planning studies and maintain current knowledge of site-specific fire plans Liaise with government authorities for periodic renewal of No Objection Certificates (NOCs) Report and maintain records of all site incidents Keep fire equipment maintenance checklists and training records updated
Posted 3 weeks ago
16.0 - 25.0 years
10 - 15 Lacs
Chennai
Work from Office
Responsibilities Ensure Safe and Healthy work environment by Implementing and Monitoring Safety Protocols. Ensure Compliance with regulatory requirements. Policy and Procedure Development. Culture development/Documentation. Qualification: M.Tech / B.Tech / Full Time Diploma in Safety Additional Qualification: ADIS / NEBOSH / IOSH / Industrial Safety
Posted 3 weeks ago
7.0 - 10.0 years
8 - 10 Lacs
Mundra, Gandhidham
Work from Office
Urgently looking for HSE Manager in leading EPC Projects management company at Mundra Location. Qualification: Bachelors degree in mechanical engineering or related field. / Diploma or Certification in Industrial Safety (e.g., NEBOSH, IOSH, OSHA, ADIS, or equivalent). Note: Experience in sectors like oil & gas, power plants, refineries, or heavy industrial construction is highly preferred. Skills: Strong knowledge of HSE regulations and risk management. Leadership and people management skills. Incident investigation and root cause analysis expertise. Good communication and report writing skills. Job Description: 1. HSE Planning & Policy Implementation: Develop and enforce the site-specific HSE Plan, Job Safety Analysis (JSA), and Risk Assessment for all mechanical construction works (e.g., welding, lifting, pressure testing, hot work). Ensure adherence to local regulations and international safety standards (like OSHA, ISO 45001, ISO 14001). 2. Supervision of Site Activities: Monitor day-to-day construction activities (piping, equipment erection, scaffolding, etc.) for compliance with HSE requirements. Ensure Permit-to-Work (PTW) system is followed for high-risk activities such as hot work, confined space entry, working at height, and heavy lifting. 3. Safety Inspections & Audits: Conduct regular site safety inspections, toolbox talks, and internal safety audits. Identify unsafe conditions/acts and enforce immediate corrective actions. 4. Incident Management: Lead incident/accident investigations, root cause analysis, and report generation. Maintain incident logs, near-miss records, and ensure closure of corrective and preventive actions (CAPA). 5. Training & Awareness: Organize HSE induction programs for workers and staff. Conduct training on fire safety, first aid, PPE use, lifting safety, and emergency procedures. Promote safety awareness through banners, posters, and campaigns. 6. Emergency Preparedness: Ensure proper implementation of emergency response plans (ERP). Conduct mock drills for fire, evacuation, chemical spill, etc. Ensure availability and readiness of safety equipment (fire extinguishers, breathing apparatus, spill kits). 7. Reporting & Documentation: Maintain safety records: Daily HSE reports, PTWs, incident logs, inspection checklists, and training attendance. Submit periodic safety performance reports (e.g., TRIR, LTIFR) to the management/client. 8. Coordination Act as the primary point of contact for all HSE matters at the site. Coordinate with client HSE representatives, subcontractors, and government safety inspectors.
Posted 3 weeks ago
4.0 - 5.0 years
4 - 5 Lacs
Dahej
Work from Office
4-5 years of relevant experience in safety, health and environment management from warehousing and distribution industry /industry associated with Handling chemicals.
Posted 3 weeks ago
0.0 - 1.0 years
1 - 1 Lacs
Mumbai
Work from Office
Assist in daily cleaning and maintenance of assigned areas following established protocols Learn proper handling and application of cleaning equipment, supplies, and chemicals Support the implementation of sustainability practices in cleaning operations Help maintain inventory of cleaning supplies and report shortages Participate in deep cleaning projects and special maintenance initiatives Document completed tasks and report maintenance issues to supervisors Follow health, safety, and security procedures at all times Respond to cleaning requests from property managers and tenants.
Posted 4 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Chennai
Work from Office
Install, maintain, and repair electrical power, communications, lighting, and control systems in homes, businesses, and factories
Posted 4 weeks ago
3.0 - 5.0 years
0 - 0 Lacs
Ernakulam, Palakkad, Kanyakumari
Work from Office
3-5 years experience in Petrochemial, Oil & Gas plant in operation field. Must have good knowledge of safety requirements Petrochemicals, Oils & Gas industries. Should have operation knpwledge on exchangers, compressors,pressure vessels, tanks etc. Required Candidate profile Mini 3 + years of Gulf experience in Oils & Gas sector & Nebosh IGC in Occupational Health & Safety. Competent in the use of safety equipment. Good written and oral communication skills in English Perks and benefits OT, FTA, Ticket, Visa, Insurance.
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
Visakhapatnam
Work from Office
Skill Quality Safety Operation Minimum Qualification MSc Working Language English Tamil Hindi Job Description S ampling & Analysis of Chemical Inward Visual inspection of Repacked products, Label before dispatch. P reparation and issue of test report. Preparation of Purchase Order & Purchasing of Chemicals required for Laboratory Analysis . Monitoring Packing material cleaning process. Packing Material Inspection, Supplier Visit, Audit & Providing Training, Support to new vendor deve lo pment. Support to handling customer complaint & resolving queries within time limit Assisting Sales & Marketing on Customers Technical queries. Control and Supporting to Sales & Marketing for Liquidation of Colour / Non-Moving Material. Training to Supervisors , Contract workers on SOP & Day to Day Activities. Ensuring the Labels & Its content for Repacking Products. Sending Reports to Management ( Daily, WIG, JC & Other reports as & when required) Need to take care of Safety Tool Box Meeting Need to take care of In & around plant inspection To Maintaining PPE's Stock I ssuing safety work permit for the workers JSA, PSSR, Hazop & HIRA To take care of Emergency equipment inspection & Calibration Conducting Safety training program frequently across branches Conducting Mock drill at the Plant on parodic basis Conducting First Aid training programs Conducting Firefighting training programs Wearing appropriate Personal Protective Equipment during activities carried out. Daily Meeting with Workers regarding Previous and current day work P re Loading Activity Loading material as per the truck loading slip Ensure Physical and System Stock In Respective sheds Following daily cycle count Ensure material kept as per the License Norm Ensure that 4"S" Activity happen in shift start and end
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Malur
Work from Office
Skill Occupational Health Industrial Safety, Risk Assessment, EHS Inspection. Job Description 1. Daily Report / TBM Report / Deviation Report, Weekly Report / Bimonthly Report, Weighing Scale Calibration Report/ Boundary Rounds report, Fire Drill Training Report, Mock Drill Report 2. Training to Warehouse Employees, Near Miss, Incident CAPA & Near Miss, Incident CAPA Training, New Joiners Induction Training, Drivers Training 3. Preventive Maintenance Record, Fire Extinguisher / Fire Hydrant Maintenance, Earth Pit Maintenance, Tools & Equipment's Checklist. 4. Factory License Requirements, PCB Requirements / Hazardous waste Disposal, Fire Department Requirements.
Posted 1 month ago
6.0 - 10.0 years
8 - 12 Lacs
Pune
Work from Office
We are looking for Manager - HSSE for our Work Dynamics business. Role Purpose As senior member of the JLL India HSSE team, this individual will be responsible for implementing and managing HSSE for one of the JLLs key India WD accounts in West region. This position will ensure that the JLL HSSE and Client Management System and Standards are applied across deliverables. To promote a positive, proactive HSSE culture and to influence stakeholders and ensure alignment and compliance with all client HSSE policies and practice. The role is highly visible, and the work is fast-paced focused on ensuring that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. Successful candidate must have an acute eye for HSSE risk and be able to foster as strong culture health and safety and deliver world class HSSE results, improved productivity and flawless execution. To drive a program for training, audit, measurement and reporting HSSE performance against agreed standards. To implement practical risk management strategies. What this job involves Performance Implement WD HSSE standards and Client strategic objectives and bring them to life in the operations delivery with close monitoring. Manage and reduce operational risks by providing guidance to site team and advice on HSSE risk management at all levels. Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSSE communication plan. Leadership Foster a Culture of Safety across the locations in West region. Lead, manage and implement the Account HSSE programs maintaining an appropriate structure to ensure operational HSSE management as per account standards Support Regional HSSE leads in developing relationships with key internal and external HSSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSSE program as part of the global HSSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLLs HSSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Support the successful delivery of HSSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Align the team with client priorities and the account and HSSE functions vision and strategy. Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption. Improve team performance through regular coaching and feedback. Our ideal candidate will have Ability to influence, partner and operate strategically are critical competencies. Positive, proactive, energetic approach to safety management. Ability to demonstrate initiative and show foresight in relation to existing and potential problems. Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts Knowledge and understanding of Internationally recognized HSSE Management systems Results orientated with a strong focus on the delivery of objectives, including an ability to provide creative and innovative solutions based on a sound understanding of business requirements. Good communication skills, both verbal and written, with ability to deal with all people at all organizational levels, internally and externally. Ability to work unsupervised and take positive action to resolve issues on own initiative. Computer literate with a knowledge of commonly used software programs, including Microsoft Office applications. Ability to research and produce management information and specialist reports making recommendations as appropriate. Good organizational skills with the ability to balance competing demands and to meet deadlines. Strong business acumen. Ability to carry out an audit and gather objective evidence through observation, interview and sampling of documents and records. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Able to lead and inspire, guide and coach, and develop the performance of those managed. Essential Criteria: Minimum 6+ years experience developing, implementing, and managing HSSE programs Strong track record HSE management experience within Operational Management systems and working with corporate clients. Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSSE regulatory environment in major markets. ISO 14001 and 45001 Management system development, implementation and auditing experience. Experience of implementing HSE technology platforms and data management tools across multiple countries & regions. Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio. Practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes. An agile approach to leadership and stakeholder management able to operate effectively in a matrix structure. A strong orientation to goals and measurable results.
Posted 1 month ago
2.0 - 4.0 years
2 - 5 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
LanceSoft Technologies is looking for a Trust & Safety Specialist to support our team in handling escalations and troubleshooting queries efficiently. This role requires strong analytical skills, collaboration, and the ability to ensure a safe and reliable platform experience for users. Key Responsibilities: Handle and resolve escalations over email . Troubleshoot and resolve partner queries efficiently. Work closely with cross-functional teams (XFN) to address trust and safety concerns. Top Skills Required: Trust & Safety operations experience. Strong troubleshooting skills. Excellent collaboration and communication abilities. This is a great opportunity to work in a dynamic and fast-paced environment. If you are passionate about online safety and risk management, apply now!
Posted 1 month ago
5.0 - 10.0 years
5 - 8 Lacs
Vijayawada
Work from Office
Department: Health, Safety & Environment (HSE) Reporting To: HSE Manager / Plant Head Job Summary: We are looking for a proactive and experienced Safety Officer to oversee health, safety, and environmental compliance at our thermal power plant in Vijayawada. The ideal candidate should have a minimum of 5 years experience in HSE functions related to Operations & Maintenance (O&M) in thermal power plants and must possess a valid safety certification such as NEBOSH, OSHA, or equivalent. Key Responsibilities: Ensure strict compliance with safety regulations, policies, and procedures across the plant operations. Conduct regular safety inspections, audits, and risk assessments at all operational areas. Implement and maintain Permit to Work (PTW) systems and monitor critical activities such as confined space entry, hot work, and working at height. Organize and conduct safety training, toolbox talks, and induction programs for employees, contractors, and visitors. Lead and investigate incidents, near misses, and accidents, and ensure timely reporting and implementation of corrective actions. Monitor and ensure the use of Personal Protective Equipment (PPE) and adherence to safe working practices. Maintain records related to safety checklists, training logs, incident reports, and statutory documentation. Liaise with local authorities and statutory bodies to ensure all legal and regulatory requirements are met. Promote a strong safety culture across all levels of the organization. Support emergency preparedness drills and maintain emergency response plans. Desired Profile: Diploma / Bachelor's Degree in Engineering or a relevant discipline. Valid safety certification such as NEBOSH IGC, OSHA, or equivalent is mandatory. Minimum 5 years of safety experience in a thermal power plant (O&M environment). In-depth knowledge of industrial safety standards and statutory regulations specific to thermal power plants. Hands-on experience in managing O&M-related safety risks including mechanical, electrical, and chemical hazards. Strong communication and interpersonal skills to influence safety behavior across departments and teams. Incident investigation and root cause analysis skills. Competence in conducting training programs and preparing safety reports. Good understanding of ISO 45001:2018 or OHSAS 18001 systems (preferred). Note: Ideal candidate should have good experience in Thermal Power Plant (Speaking in Telugu is must) whatsapp - 75501 12776 (NO Calls Please) with the below mentioned details and also refer your friends for the same.
Posted 1 month ago
5.0 - 10.0 years
3 - 7 Lacs
Kolkata
Work from Office
We are looking for Executive, HSSE for our Work Dynamics business. Role Purpose As senior member of the JLL India HSSE team, this individual will be responsible for implementing and managing HSSE for one of the JLL s key India WD accounts. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day. To demonstrate leadership in health, safety and environmental issues, ensuring that the JLL HSSE and Client Management System and Standards are applied across areas of responsibility. To promote a positive, proactive HSSE culture and to influence stakeholders and ensure alignment and compliance with all client HSSE policies and practice. The role is highly visible, and the work is fast-paced focused on ensuring that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. Successful candidate must have an acute eye for HSSE risk and be able to foster as strong culture health and safety and deliver world class HSSE results, improved productivity and flawless execution. To drive a program for training, audit, measurement and reporting HSSE performance against agreed standards. To implement practical risk management strategies. What this job involves Performance Implement Global WD HSSE and Client strategic objectives and bring them to life in the Client account, ensuring effective operational relevance within the area of responsibility. Manage and reduce operational risks by providing guidance and advice on HSSE risk management at all levels. Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSSE communication plan. Leadership Foster a Culture of Safety across the Account. Lead, manage and develop the Account HSSE culture maintaining an appropriate structure to ensure operational HSSE management. Support Regional HSSE leads in developing relationships with key internal and external HSSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSSE program as part of the global HSSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLL s HSSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLL s contractors and supply chain vendors. Support the successful delivery of HSSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Build and maintain client relationships Develop, and own strong relationships with client s key representatives and local stakeholders. Develop, and manage regular localized client meetings and feedback sessions. Build a relationship with the client developing trust and demonstrating ownership and drive of innovation and change management. Ensure a pro-active approach to understanding the client s changing priorities. Creates and enhances standardized processes and infrastructure in order to provide superior and safe real estate and business solutions for our clients. Develop and lead a high performing team (if any direct reports) Positive impact on people and a force for good in the communities in & around the client s sites. Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values. Understand strengths, opportunities and skill sets of existing support team and provide day to day management and coaching to increase productivity. Consider location of resources reporting to the account and make appropriate changes over time. Identify any gaps in skill sets or resources required to achieve account goals. Prior to adding headcount, understand capacity of existing team or broader resources across the HSSE platform. Align the team with client priorities and the account and HSSE function s vision and strategy. Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption. Improve team performance through regular coaching and feedback. The Candidate Our ideal candidate will have Ability to influence, partner and operate strategically are critical competencies. Positive, proactive, energetic approach to safety management. Ability to demonstrate initiative and show foresight in relation to existing and potential problems. Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts Knowledge and understanding of Internationally recognized HSSE Management systems Results orientated with a strong focus on the delivery of objectives, including an ability to provide creative and innovative solutions based on a sound understanding of business requirements. Good communication skills, both verbal and written, with ability to deal with all people at all organizational levels, internally and externally. Ability to work unsupervised and take positive action to resolve issues on own initiative. Computer literate with a knowledge of commonly used software programs, including Microsoft Office applications. Ability to research and produce management information and specialist reports making recommendations as appropriate. Good organizational skills with the ability to balance competing demands and to meet deadlines. Strong business acumen. Ability to carry out an audit and gather objective evidence through observation, interview and sampling of documents and records. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Able to lead and inspire, guide and coach, and develop the performance of those managed. Essential Criteria: Minimum 5 years experience developing, implementing, and managing HSSE programs Strong track record HSE management experience within Operational Management systems and working with corporate clients. Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSSE regulatory environment in major markets. Appropriate recognized Professional HSSE qualifications and memberships. ISO 14001 and 45001 Management system development, implementation and auditing experience. Experience of implementing HSE technology platforms and data management tools across multiple countries & regions. Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio. Practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes. An agile approach to leadership and stakeholder management - able to operate effectively in a matrix structure. A strong orientation to goals and measurable results.
Posted 1 month ago
2.0 - 4.0 years
5 - 12 Lacs
Mumbai
Work from Office
Job Summary The Process Specialist-CDM/PV role involves managing and optimizing processes within Pharma Research & Development. The candidate will contribute to enhancing safety operations and pharmacovigilance case processing. With a hybrid work model and rotational shifts the role demands adaptability and technical expertise. The position does not require travel. Responsibilities Oversee the management and optimization of processes within Pharma Research & Development to ensure efficiency and compliance. Provide support in pharmacovigilance case processing ensuring accurate and timely documentation of safety data. Collaborate with cross-functional teams to enhance safety operations and improve overall process effectiveness. Analyze data and generate reports to support decision-making and strategic planning in pharmacovigilance activities. Implement best practices and innovative solutions to streamline processes and improve productivity. Ensure adherence to regulatory requirements and industry standards in all aspects of pharmacovigilance and safety operations. Facilitate communication and coordination between different departments to achieve seamless workflow and process integration. Monitor and evaluate process performance identifying areas for improvement and implementing corrective actions. Assist in the development and maintenance of standard operating procedures to ensure consistency and quality in process execution. Support training and development initiatives to enhance team capabilities and knowledge in pharmacovigilance and safety operations. Utilize technical skills to troubleshoot and resolve process-related issues minimizing disruptions and ensuring smooth operations. Contribute to the continuous improvement of processes by providing insights and recommendations based on data analysis. Engage in rotational shifts to provide consistent support and coverage across different time zones. Qualifications Possess a strong background in Pharma Research & Development with experience in pharmacovigilance case processing. Demonstrate proficiency in safety operations and regulatory compliance within the pharmaceutical industry. Exhibit excellent analytical skills and the ability to interpret complex data sets for informed decision-making. Show adaptability to work in a hybrid model and manage rotational shifts effectively. Have a keen eye for detail and a commitment to maintaining high standards of quality and accuracy. Display effective communication skills to collaborate with cross-functional teams and stakeholders. Be proactive in identifying process improvements and implementing innovative solutions. Hold a relevant degree in pharmaceutical sciences or a related field. Have a minimum of 2 years and a maximum of 4 years of experience in the pharmaceutical industry. Experience in PV Case Processing and Safety Ops is considered a valuable asset. Demonstrate the ability to work independently and as part of a team to achieve organizational goals. Show commitment to continuous learning and professional development in pharmacovigilance and safety operations. Be familiar with industry-standard software and tools used in pharmacovigilance and process management.
Posted 1 month ago
10.0 - 15.0 years
12 - 17 Lacs
Dahej
Work from Office
Job Purpose Understand the Company EHS and process safety standards and draft out and implement the overall EHS and Process safety Policy for Dahej B Project Budget for EHS and Process Safety improvements Monitor EHS and Process safety action plans and review the same. Review Annual Strategy implementation and take corrective action.
Posted 1 month ago
3.0 - 4.0 years
7 - 10 Lacs
Gurugram
Work from Office
The Community You Will Join: We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety Handle cases with complexities with the highest level of service Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team. Understand how to summarize user issues and escalate to leadership as needed Manage multiple user cases at the same time while remaining efficient, professional and organized Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone. Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations Adapt to your schedule & its potential modifications based on business needs Be a team player & support operational success as directed by your Management Demonstrate and share best practices with teammates to drive success at the global service level Participate in roundtable discussions for upcoming changes and launches The Difference You Will Make: You will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Misconduct, Drugs activity, Sex Work, Human Trafficking and Abuse of vulnerable population. Demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restoring their status quo. Adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Operational Excellence Competencies Shows constant improvements in the quality of work with limited supervision Shares regular feedback from the community with the senior stakeholders to improve the quality of our services Shares knowledge with less experienced team members Shows willingness to take on new projects/assignments Communication Competencies Understands the importance of visual aids in a successful presentation, and knows how to incorporate them effectively for impact Understands when written messages are appropriate and when to choose other forms of communication Shares knowledge with less experienced team members Uses effective cross cultural communication Analytical Competencies Develops a nuanced perspective based on facts and data Plans proactively for short to medium term goals Provides consistent feedback, updates, and measurements on the progress and achievement of individual goals Understands how the key drivers of the team relate to each other and how their decision making process impacts the function's key objectives Self & Interpersonal Competencies Shows awareness of individual's strengths, blind spots and areas of development Perseveres to find the goals deeper Why' behind policies, processes, and workflows Keeps team objectives community above individual aspirations Embraces challenges that require new skills and knowledge Recognizes conflicts and seeks support to resolve difficult situations Pushes oneself towards the best possible outcomes for the Airbnb community Maintains composure in crisis situations Your Expertise: 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needs Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials. Excellent interpersonal and communication skills, both written and spoken, including conflict resolution. Ownership mentality and business mindset, with ability to drive work forward even in ambiguous situations Ability to manage your own time, plan, prioritize and organize tasks, and to work within prescribed schedules including breaks, lunches, and training time. Ability to understand and execute policies & procedures. Ability to maintain confidentiality during investigation. Is able to demonstrate an understanding of how to handle sensitive situations related to personal safety, including assessing the level of risk of the situation. Ideally has experience dealing with stakeholders in different functions and is able to communicate clearly in writing about cases for larger audiences. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Posted 1 month ago
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