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Capgemini
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Associate AP Problem Resolution Process Expert

Associate AP Problem Resolution Process Expert

Capgemini

2 - 6 years

4 - 8 Lacs

Noida

Posted:2 days ago| Platform:

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Skills Required

accounts payable workforce management real time analysis rta wfm non voice process sap team management forecasting customer service rostering pivot table vlookup avaya cms accounting team leading

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices - Grade Specific
Ensure that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.May support others in process related areas, as outlined by the Team LeaderProcessing of incoming invoices, with initial problem identification and resolutionIs responsible for processing transactions and producing outputs

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Associate AP Problem Resolution Process Expert