Risk Management Specialist

As a Risk Management Specialist in the Logistics department, you will be responsible for overseeing risk assessment, compliance, and client management within our operations in Mohali. Your expertise in CRM, customer support, freight brokerage, dispatching, documentation, and safety compliance will be crucial for ensuring efficient operations. You will be tasked with identifying and analyzing potential risks in operations, client interactions, and logistics while ensuring compliance with industry regulations, safety standards, and company policies. Implementing risk mitigation strategies to enhance operational efficiency will also be a key part of your role. Managing and maintaining strong relationships with clients, addressing their concerns proactively, and utilizing CRM tools to track client interactions will be essential for effective customer relationship management. Providing exceptional customer support via inbound and outbound calls will also be part of your responsibilities. In terms of freight brokerage and dispatching, you will coordinate with carriers and shippers to optimize freight operations, ensure timely dispatching, and monitor shipments for efficiency and risk management. Troubleshooting any issues that arise during transportation will be crucial for maintaining operational effectiveness. Maintaining and updating risk-related records, compliance documents, and client files, as well as preparing reports on risk assessments, operational performance, and incident resolution, will be necessary for effective documentation and reporting. Ensuring proper handling of contracts, insurance, and legal documentation will also fall under your purview. To succeed in this role, you should have proven experience in risk management, customer support, or logistics operations, as well as knowledge of CRM systems, safety compliance, freight brokerage, and dispatching. Strong communication skills for handling inbound/outbound calls and client interactions, an ability to analyze risks and implement preventive measures, and the capacity to work in a fast-paced environment and make quick decisions are also essential. Preferred qualifications include experience in freight brokerage, transportation, or logistics industry, knowledge of safety regulations and industry standards, and familiarity with risk assessment tools and reporting methods.,