121 Resolution Jobs - Page 2

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resolve issues and implement long-term fixes. 3. Timely Resolution & Communication: Ensure escalations are acknowledged, tracked, and resolved within defined SLAs. Provide clear, consistent, and empathetic communication to internal stakeholders and customers throughout the resolution process. 4. Process Improvement & Prevention: Identify patterns and trends in escalations to proactively improve systems, processes, or training. Recommend and implement process changes to reduce repeat issues and prevent future escalations. 5. Stakeholder Management: Liaise with senior leadership, internal teams, and external partners to facilitate resolution of complex cases. Provide regular updates on escalation metrics, case statuses, and areas of concern. 6. Documentation & Reporting: Maintain detailed and accurate records of all escalations and actions taken. Prepare escalation reports and dashboards for leadership review. 7. Training & Knowledge Sharing: Mentor frontline support teams on effective escalation handling. Conduct periodic training sessions to ensure consistent escalation handling procedures. 8. Customer Advocacy: Champion the voice of the customer within the organization. Work to restore customer trust and strengthen long-term relationships. Preferred Qualifications: Proven experience in customer support, escalation handling, or service delivery roles. Strong communication, problem-solving, and interpersonal skills. Ability to manage multiple escalations simultaneously in a high-pressure environment. Knowledge of CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with SLA metrics, customer satisfaction KPIs (CSAT/NPS/resolution within TAT), and escalation workflows. Education: Masters in Business Administration Experience: 5-7 years of work experience in Escalations management.

We are looking for a highly skilled and motivated Frontend Lead to join our team at LSEG. Your role will be crucial in connecting our Forge Design System with our agile scrum teams. As the ideal candidate, you should have a strong background in frontend development, extensive knowledge of CI/CD pipelines, proficiency in Node.js, React, accessibility (a11y), Adobe Experience Manager (AEM), and Git. If you are passionate about creating user-friendly web applications, implementing best practices, and fostering collaboration within an innovative environment, we would like to hear from you. Your key responsibilities will include collaborating with the team to ensure consistency in design guidelines across frontend development, taking ownership of frontend development efforts, working closely with scrum teams to understand project requirements and provide technical mentorship, developing and maintaining CI/CD pipelines for streamlined deployment processes, providing mentorship and support to team members for their growth and skill development, ensuring the implementation of standard methodologies like code quality, performance optimization, and accessibility standards, leading version control and branching strategies using Git, resolving technical issues in frontend development, and staying updated with industry trends and new technologies. To be successful in this role, you should have a BS degree in Computer Science or a related field, or equivalent experience, along with at least 10 years of professional experience in software development, including a minimum of 3 years dedicated to application or web service development. You should also have over 5 years of experience in crafting and building web applications using technologies such as HTML5, CSS3, Javascript, and frameworks like ReactJS, Vue, and Angular. Demonstrated leadership capabilities, experience with geographically distributed engineering teams, hands-on experience in developing marketing solutions on AEM, expertise in delivering scalable software libraries, proficiency in SDK development for Java, NodeJS, and REACT JS, and the ability to define digital technology strategies are also essential. You should possess strong problem-solving skills, excellent communication abilities, knowledge of integrating accessibility components, familiarity with version control systems like Git, understanding of the full software development lifecycle, experience working in agile development teams, and proficiency in building applications for different platforms. Having extensive experience with AEM and accessibility, understanding of authentication schemes like OAuth, familiarity with design systems, knowledge of technologies like natural language processing and machine learning, experience with web services using PHP, Java, or Python, proficiency in designing APIs and RESTful web services, and understanding of agile software development methodologies will give you a competitive edge. This role is based on UK business hours with occasional weekend work required. LSEG is a global financial markets infrastructure and data provider focused on driving financial stability, empowering economies, and enabling sustainable growth. If you join us, you will be part of a diverse and collaborative culture that values individuality, encourages new ideas, and is committed to sustainability. Together, we aim to support sustainable economic growth and the transition to net zero while creating inclusive economic opportunities.,

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Ability to work under pressure to meet tight deadlines while maintaining attention to detail. Proficiency in solving queries related to products/services offered by the company.

As a Customer Care Executive at our organization, you will play a crucial role in ensuring a high level of customer satisfaction. Your responsibilities will include engaging with customers to address and resolve their issues promptly. You will be responsible for escalating complex problems to the appropriate resources and ensuring timely resolution. It is essential to maintain management awareness of high-impact issues and effectively communicate customer needs for additional consideration. You will document all customer interactions in our CRM system following department guidelines. Additionally, you will collaborate with technical and non-technical resources across departments to develop action plans for issue resolution. As the primary point of contact for customer and partner escalations, you will uphold a high standard of support delivery experience. To succeed in this role, you must be motivated to assist others and thrive in a fast-paced environment. Strong organizational skills, multitasking abilities, and attention to detail are crucial. You should possess sound judgment to escalate issues appropriately and have demonstrated collaborative and critical thinking skills. Effective written and verbal communication is essential for interacting with customers and partners. Proficiency in English and Hindi is mandatory, while knowledge of languages like Malayalam, Bengali, Tamil, Kannada, Odia, and Telugu is preferred. We welcome candidates with 0 to 3 years of experience, including freshers. Applicants residing in Mumbai or nearby locations will be given preference. This is a full-time, permanent position with a salary package ranging from 15k to 25k per month. Interested candidates are encouraged to email their resumes to chintan.s@goldmedalindia.com and preeti.b@goldmedalindia.com with the subject line "Job Application for the post of Customer Care Executive." In this role, you will receive benefits such as health insurance, paid sick time, and Provident Fund. The work shift is during the day, and the job requires in-person presence at the work location. If you meet the language requirements and possess the mentioned skills and experience, we look forward to receiving your application. Thank you for considering this opportunity to join our team as a Customer Care Executive.,

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Responsibilities: * Provide exceptional customer support via phone, email & chat * Collaborate with teams to resolve complex issues * Maintain high NPS through timely resolutions Office cab/shuttle Provident fund

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Confirm your presence on Email Resume - vrinda.gupta@naukri.com Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Join our team! We are currently hiring for the role of Customer Service Executive for Job Hai vertical | Noida Location. If you are interested, attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 14th July 2025 (Monday) Interview Time - 10:00AM - 2:00PM Venue - Express Trade Tower 2, 3rd Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) Google Map https://maps.app.goo.gl/RKjfU3kS8UxT3ugS9 Contact Person Vrinda Gupta Documents Required - Updated Resume in hard copy About Info Edge InfoEdge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the Internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning, and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage. About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida. Key Role Respond to customer queries via phone , email in a timely and professional manner Handle account-related issues , product information requests, and complaints Maintain a deep understanding of platform features, pricing, and policies Escalate unresolved issues to relevant departments and ensure closure Document interactions and update customer records accurately in CRM tools Maintain TAT (Turnaround Time) and FTR (First Time Resolution) benchmarks Collect feedback and share insights to improve service quality Please Note - 1- Excellent English speaking and writing skills are required. 2- It is a voice process purely. 3- Office Location Express Trade Tower 2, 9th Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) {Free shuttle facilities from botanical garden metro} 4-Working Days 6 days ( 5 days in office, 1day WFH) 5-Salary offered - Upto 22k in hand + PF + Medical + Yearly Bonus Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/

You will join a fast-paced and dynamic company as a Beverage Alcohol Senior Tax Analyst. This role presents a great opportunity to work in an innovative environment and grow within the business. Your main responsibilities will include preparing and filing various tax returns, serving as the primary point of contact for a group of elite customers, and identifying areas for improvement. The ideal candidate for this position must be highly driven, detail-oriented, and capable of managing multiple priorities effectively. Your job duties will involve preparing, reviewing, and filing tax returns across different jurisdictions, resolving jurisdictional notices on behalf of customers, and communicating effectively with internal teams and external stakeholders. You will also be responsible for performing quality assurance related to tax content and form changes, managing workload to meet deadlines, and identifying process improvements to enhance customer service. To be successful in this role, you should have at least 5 years of experience in customer onboarding/support and hold a bachelor's degree in accounting, finance, economics, or a related field. Strong analytical, research, and problem-solving skills are essential, along with excellent written and verbal communication abilities. You should be able to work independently while also collaborating effectively with team members, prioritize tasks to meet filing deadlines, and adapt to different software applications and tools. Preferred qualifications include an advanced degree in accounting or finance, experience with a Big 4 firm or a multinational company's tax department, and proficiency in Microsoft Office applications, particularly Excel. Soft skills such as language proficiency, professional interaction with stakeholders, adaptability, and problem-solving capabilities are also valued for this role. Avalara offers a comprehensive total rewards package, including competitive compensation, paid time off, parental leave, and bonuses for eligible employees. Health and wellness benefits, such as private medical, life, and disability insurance, are provided based on location. The company promotes an inclusive culture and diversity, with a commitment to integrating these values into its business practices. Employee resource groups and leadership support are available to foster a supportive work environment. Join Avalara, a company at the forefront of defining the relationship between tax and technology. As part of a growing team, you will contribute to our mission of becoming part of every transaction globally. Embrace our vibrant and innovative culture, where ownership and achievement are encouraged. We value passion, trust, and empowerment in our people, fostering a unique and rewarding career experience. Be part of our journey as we continue to grow and make a difference in the world. Avalara is an Equal Opportunity Employer, committed to diversity, equity, and inclusion in all aspects of our operations and organizational culture. For more information on benefits specific to your region, visit Avalara North America.,

Role & responsibilities Resolution of stressed and special situation assets which involve business analysis study of company potential, industry and management risk, business and financial restructuring. Monitoring of early warning signals, cashflows, operational and financial performance of allocated portfolio. Review of credit files/ security documentation taking corrective actions in case of any discrepancies. Interacting with all stakeholders including company officials, other lenders, internal stake holders to ensure timely and appropriate implementation of banks strategy wrt to allocated portfolio. Close coordination with Legal team for cases which may involve litigation. Interaction with advocates for filing suits initiating legal action under SARFAESI, NCLT, DRT etc. Emphasize on value realization from portfolio through cross sell , advising, developing sustainable business plans. Preferred candidate profile Strong Credit Analytics/ Experience in handling stressed accounts (Preferred). Experience in preparing Credit Appraisal and Financial Analysis. Through Knowledge of RBI Guidelines/ IBC related guidelines/Restructuring. Strong interpersonal skills.

Pan India WFH Grad / Undergrad or Fresher / Exp 24*7 shift ,6 days working 1 week off Sal- 18k ctc Excellent comm skill in English Wifi speed 40 mbps + System - i5 or Ryzen 5 above 8 gb Ram , windows 10 pro Hr- 9930294844 - WhatsApp your Resume Required Candidate profile https://forms.gle/yeniTPfXQ12K3pZA9 Fill these format Hr- 9930294844 - WhatsApp your Resume

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Job Summary We are seeking a skilled SPE-Maps professional with 2 to 3 years of experience to join our team. The ideal candidate will possess strong English communication skills and preferably have experience in the online domain. This role requires working from our office during day shifts with no travel obligations. The candidate will contribute to enhancing our mapping solutions ensuring accuracy and efficiency in our services. Responsibilities Collaborate with team members to develop and enhance mapping solutions that meet client requirements. Analyze and interpret data to ensure the accuracy and reliability of mapping outputs. Utilize strong English communication skills to effectively convey technical information to non-technical stakeholders. Implement best practices in mapping technologies to improve service delivery and client satisfaction. Monitor and maintain mapping systems to ensure optimal performance and minimal downtime. Provide support and troubleshooting for mapping-related issues ensuring timely resolution. Participate in regular team meetings to discuss project progress and identify areas for improvement. Contribute to the development of documentation and training materials for mapping solutions. Stay updated with the latest trends and advancements in mapping technologies and online domains. Work closely with cross-functional teams to integrate mapping solutions with other services. Ensure compliance with company policies and industry standards in all mapping activities. Assist in the evaluation and implementation of new mapping tools and technologies. Deliver high-quality mapping solutions that align with the companys goals and enhance user experience. Qualifications Possess strong English communication skills to facilitate effective collaboration. Have experience in the online domain which is considered a plus. Demonstrate proficiency in mapping technologies and data analysis. Show ability to work independently and as part of a team in an office setting. Exhibit problem-solving skills and attention to detail in mapping tasks. Display willingness to learn and adapt to new technologies and processes.

Graduates with Min1 Year in International Voice Support Qualification: Graduates CTC: Up to 5.75 LPA Location: Pune/Bangalore Immediate Joiners Shifts: 24/7 Rotational (US Shifts) 5 Days Working Contact -8905115503(Divyanshi) Perks and benefits 2 Ways CAB Night Allownces Incentives

Fresher's or Min. 6 months Exp. WFO 5 days working Age - Min-21 to 35 years Any graduate Interview - walkin CTC - upto 2.5lpa + variables Contact - 9257669383 (Harsha) Required Candidate profile Excellent English communication required Perks and benefits Both way cabs Night allowances upto 9k variables

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

We are looking for a Customer Support Executive to manage customer inquiries, assist with billing, and reduce time in resolving resident issues for our co-living properties. The role involves using inhouse proprietary tools, Zoho CRM and Zoho Desk.

Hiring: UK Voice Process Customer Support (International BPO) Location: Bangalore (Work from Office) Shift Timings: UK Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Non-Technical Graduates are eligible Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 2.75 - 3 LPA Contact for Further Details: Kamya 9084148502

JOB DESCRIPTION Job Title: Senior AR Caller Location: Chennai | Experience: 1 to 5 Years Shift: Night Shift (US Shift) Join Our Mission to Improve Healthcare Revenue One Call at a Time! Are you a go-getter with strong communication skills and a knack for resolving issues? Step into the fast-paced world of US healthcare as an AR Caller and become the voice that ensures timely payments and accurate reimbursements. What You'll Do: Call insurance companies (US) to follow up on outstanding claims. Analyze and resolve denied, underpaid, or unpaid claims. Understand insurance processes and ensure correct claim status is captured. Work closely with billing teams and escalate complex issues when necessary. Maintain high productivity with quality standards. What Were Looking For: Excellent spoken English and communication skills confident and clear on calls. Strong attention to detail with a knack for problem-solving. Willingness to work in the US night shift (mandatory). Ability to learn quickly and adapt in a fast-paced environment. Minimum 1year of experience in AR Calling / US Healthcare process is mandatory. Why Join Us? Dynamic and supportive work environment. Excellent career growth in US healthcare. Performance-based incentives and rewards. Comprehensive training and development support. Interested? Apply today by sending your resume to hr@imagnumhealthcare.com or Connect Via Call- 9500049243 / 9344730680

Jiva Ayurvedic Pharmacy Ltd. is a leading organization in the field of Ayurveda, committed to providing authentic and holistic healthcare solutions. We are seeking a diligent and customer-focused Chat Advisor to join our team. Missions/Main Duties: As a Chat Advisor, you will be responsible for: Customer Interaction: Engage with customers via chat, providing clear, concise, and accurate responses to their queries. Query Comprehension & Resolution: Comprehend customer queries thoroughly and provide relevant and effective solutions. Process Adherence: Follow established processes and guidelines to ensure consistent service delivery. Detail Orientation: Pay close attention to detail in all interactions and responses. Profile/Skills: Good spoken and written English. Patient and process-oriented approach. An eye for detail. Typing Skills: Minimum 20 words per minute (wpm) with 90% accuracy.

4-10 yrs exp.as a business analyst, Business Change exp. in cross functional teams ,Exp.working on Regulatory programs, Strong exp.of working with data relating to investment bank products, . working with data relating to investment bank products Required Candidate profile Working with the business to determine & document clear & concise business/functional requirements through meetings/workshops for Market Risk Client journey. Analyse data work wid Business& Dev.Team.

Assist customers in Hindi+Marathi/Gujarati+Marathi Address service-related queries & concerns Provide product/service information professionally Ensure customer satisfaction & timely follow-ups 20K In-Hand + PF + Incentives 2 rotational offs Required Candidate profile HSC + 1yr customer service experience required excellent communication skills

Role- Customer Specliest 1-3 Yr Exp Into Into customer Handling Any Graduate CTC- Up to 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.