73 Resolution Jobs

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Richard - 7259027282 / 9900024811 / 7760984460 / 7259027295 / 9686682465

Min 1-2 Yr Exp-Technical Support International Voice Must Have - Troublshooting Exp On Windows OS, Microsoft Office 365 Any Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Immediate Joiners only Location - Hyderabad 9257669383 - Harsha Required Candidate profile Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Perks and benefits Allowances work based Incentives Both way cab's

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call soumya@8088720040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call muthamma@9886112704 call pooja@9886112704 call hr indu@7848820046

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Min. 12th About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

BPO Hiring For Voice Travel Process 4.80 LPA Grad./ UG's/BE/Btech -1 Year Experience in Customer Service Any Domain 32K in Hand Per Month 5 Days 24/7 Both Side Cabs Pls Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Required Exp: Minimum 1 Year in Customer service International voice exp is mandatory. Qualification: Graduate CTC: Up to 4.5 LPA Location: Bangalore Notice Period: Immediate Joiners Shifts: 24/7 Rotational Contact - Divyanshi(8905115503) Perks and benefits Both Way Cab Allowances and Incentives

Domain: International Customer Support Experience: Minimum 1 Year Qualification: Graduate (Mandatory) CTC: Up to 5.75 LPA Location: Bangalore Notice Period: Immediate Joiners Only Shifts: 24/7 Rotational (US Shifts) Contact - Divyanshi(8905115503) Perks and benefits 2 ways CAB Allowances and Incentives

BPO - Hiring For Voice Process Australian Shifts 3.80 LPA GGN Grad / BE/B.Tech Min.1Year Experience In Any Domain Can Apply Australian Shifts Cabs 24/7 Only Work From Office Call Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For E Commerce Non Voice Email Chat Process 32500 Per Month Grad/UG/BE/ Btech Min. 1 Year Experience in Customer Service Any Domain Can Apply. 5 Day 24/7 Both Side Cab WFO Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Required - Excellent Communication Skills in English Min. 2 yr exp. - Customer Support (Intern. Voice Process) B2C 24*7 Shifts Virtual Interview Any Graduate Share cv's on - 9257669383 (Harsha) Perks and benefits Both way cab's Night Allowances Incentives

Role & responsibilities Looking for candidates having sales experience of acquiring NPAs. The key responsibilities of the role will be as follows: Acquiring NTB customers with ticket sizes from 15 200 crs. Managing portfolio in terms of servicing all allocated clients. Structuring & customizing the products to suit the customers requirements Responsible for the end to end monitoring of the portfolio Building distribution to maximize loan book. Preferred candidate profile : Job Requirements : Min 5 years of experience in Banks / NBFCs Knowledge of Lending products, resolution strategies for NPAs and IBC process. DSA Management expertise Good Communication Skills.

We are Hiring for Internal Audits and Quality Complaint Coordinator - Spex for our client company for Remote location Job description- Looking for 8+ year experience Role & responsibilities Internal Quality Audits Service a) To develop an Internal Quality Audit (IQA) SOP for Spex review and approval and incorporation into the Spex Quality System. b) Collaborate to develop a propose Quarterly IQA schedule and location priority. These may be completed onsite or remote based on needs and scheduling opportunity. c) Develop an Internal Audit Checklist to capture all quality and regulatory requirements. d) Schedule and visit the four facilities to conduct e) To review documentation and records and assess QMS for gaps to current requirements as well as upcoming requirements in the EU and Canada as applicable. Observations will be identified in the IQA reports. f) Present findings informally after each audit day for discussion and request additional information and evidence as identified. g) To document and present findings in a final report. These reports and remediation recommendations will be prepared following each audit. Quality Complaint Coordinator Service a) Lead daily quality meetings with sales, customer service, and operations teams to ensure quality complaints are handled in a timely manner and follow up with corrective action owners to ensure timely completion. Liaise with customers affected by quality complaints to ensure complete resolution and total customer satisfaction b) Manage quality complaint data to effectively report out KPIs to leadership team and to ensure accurate documentation of records c) Complete return merchandise authorization and return to vendor processes effectively d) Manage documentation effectively of supplier corrective action reports and internal corrective action reports. Liaise with suppliers to ensure corrective action is taken to avoid future defects e) Establish and communicate quality metrics and data to department managers and their teams for problem identification, resolution, loss reporting, and to ensure proper action is taken and that the steps are initiated to avoid repeat errors. f) Work with the manufacturing quality lead to maintain documentation and revision level of quality documentation for all products or services g) Maintain document and revision control to applicable ISO standard Looking for candidates who can join immediately or within 20 days.

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices Manage all the escalations / complaints from internal as well external clients via calls/emails Identify inefficiencies in workflows and suggest solutions. Desired Candidate Profile : Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings / shifts ( Day shift only ) Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Hiring For Telecom Chat Process Grad Fresher 20K U/G & BE/ Btech 6 Months exp with International BpO Must 20K & UG /BE/Btech/ Grad with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction. Coordinate with internal teams to resolve claims-related issues and improve overall process efficiency. Develop strong leadership skills to motivate team members towards achieving targets. Analyze data using MIS tools to identify trends, risks, and opportunities for growth. Provide excellent customer service by responding promptly to queries from clients.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

"Hiring for Customer Support & Sales || Voice Process" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Graduates or Undergraduates Virtual or Walk-in Interviews CONTACT: Kamya- 9084148502

Job Title: International Voice Process Travel & Insurance Location: Kolkata (Work from Office) Experience: 1 to 5 Years Salary: Up to 6 LPA or 30% hike on current CTC Working Days: 5 Days a Week Shift: Night/Rotational Shifts Job Type: Full-Time, Permanent Job Description: We are hiring experienced candidates for an International Voice Process in the Travel and Insurance domain. Key Responsibilities: Handle international customer calls for travel or insurance support Assist with bookings, cancellations, claims, and general queries Provide clear and professional communication Maintain call records and follow company guidelines Requirements: 1-5 years of experience in international voice support Good spoken English Willing to work night/rotational shifts Experience in travel or insurance process is a plus Graduate preferred (Undergraduates with experience can apply) Perks: Salary up to 6 LPA or 30% hike 5-day work week Incentives + benefits (medical, transport if applicable) Growth and learning opportunities How to Apply: Sr. HR Diana-9311602064 Sr. HR Simar-7840808749 Sr. HR Mehak- 8383025642