Relationship Manager-Group

As a Relationship Manager-Group in the Retail Banking-Rural Banking division of a leading financial institution based in Rajasthan, your primary responsibility is to deepen relationships with Rural Banking accounts and provide exceptional service to customers. Your role involves identifying potential customers, converting them into business opportunities, and managing Joint Liability Groups and centers through the entire process of formation, disbursal, and collection. Additionally, you will lead a team to drive client acquisition, foster household level customer relationships, and maximize lifetime value in each interaction. Your key responsibilities include: - Strengthening the existing portfolio to enhance customer retention - Conducting zoning activities to understand household needs in assigned villages - Performing end-user checks post loan disbursal to meet monthly and annual group loan targets - Assessing client requirements and exploring cross-selling opportunities to drive revenue - Promoting liabilities business in Rural markets through lead generation and account opening - Achieving sales targets through new business acquisition, referrals, and account retention - Ensuring high collections efficiency through discipline and monitoring - Conducting field audits and customer verifications to maintain account quality - Staying informed about market trends and competitor practices - Evaluating growth strategies based on competitor analysis and customer feedback - Recommending process improvements to enhance service quality - Managing a team of field officers, supporting their development and managing attrition - Implementing livelihood and community development initiatives In terms of managerial and leadership responsibilities, you will be tasked with: - Attracting and retaining top talent for key roles within your team - Monitoring employee productivity, hiring quality, and attrition rates to drive improvements - Providing necessary support to enable teams to achieve growth targets effectively The ideal candidate for this role should possess a graduate degree, with post-graduate qualifications being optional. You should have 3-7 years of relevant experience in Rural banking, demonstrating a strong understanding of the sector and a track record of successfully managing customer relationships and driving business growth.,