1 - 5 years
3 - 4 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
are likely to include some or all of the following:
- providing help and advice to customers using your organisation's products and services;
- Technical support company's software products
- Coordinating between the customers and the company.
- Work with Support Managers
- communicating courteously with customers by telephone, email, letter and face to face;
- investigating and solving customers' problems
- handling customer complaints or any major incidents
- keeping accurate records of discussions or correspondence with customers;
- producing written information for customers, often involving use of computer packages/software;
- writing reports analysing the customer service that our organisation provides;
- developing feedback or complaints procedures for customers to use;
- meeting with other managers to discuss possible improvements to customer service;
- learning about your organisation's products or services and keeping up to date with changes;
Should be a graduate.
Should have knowledge/willingness/experience in handling customers.
High level of initiative with ability to self-manage.
Strong interpersonal skills with ability to work both independently and as part of a team.
Should be willing to travel.
Excellent written and verbal communication and problem solving skills.
Entab Infotech
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