Regional Network Manager - COCO Fleet Operations

About the Role: We are looking for dynamic and accountable Regional Network Managers to lead and manage our company-owned (COCO) fleet operations across assigned regions. This role is crucial in ensuring fast, reliable, and high-quality roadside assistance service delivery to our customers. Key Responsibilities: Driver Hiring & Management: Recruit, onboard, and manage COCO drivers and mechanics, ensuring adequate coverage and adherence to operational standards. Fleet Operations: Oversee the maintenance and availability of towing vehicles and service bikes in the region. Performance & Productivity: Drive daily productivity of drivers and mechanics, ensuring efficient dispatch, coverage, and completion of service requests. TAT & C-Sat: Ensure adherence to turnaround time (TAT) SLAs and maintain high customer satisfaction (C-SAT) scores across all RSA interventions. Monitoring & Reporting: Generate daily/weekly MIS reports to track fleet usage, driver performance, downtime, and key KPIs. Rewards & Recognition: Run incentive and recognition programs to motivate COCO fleet staff and boost performance. Compliance & Vigilance: Remain alert and proactive to detect and investigate any fraudulent or inappropriate activity within the network. Take corrective actions as required. Cross-functional Collaboration: Coordinate with control room, tech, and quality teams to ensure smooth operations and process compliance. Required Skills & Experience: 5-10 years of experience in transport/logistics/fleet or RSA operations. Proven team management experience, especially with blue-collar workforce. Strong understanding of vehicle maintenance, dispatch management, and SLA adherence. Analytical and process-oriented with strong reporting and operational control skills. Ability to thrive in a high-pressure, field-intensive role with strong problem-solving mindset. Preferred: Experience working in Roadside Assistance, Vehicle Towing, or On-Road Service companies. Exposure to managing regional operations across multiple cities/towns. Local language fluency for effective driver and mechanic engagement.