Receptionist(Kothanur)

0 years

2 - 3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Front Desk Receptionist (only Female)
Location: Kothanur
Reports to: Operations Manager / Owner
Department: Front Office / Customer Service
Employment Type: Full-time

Job Summary:

We are looking for a friendly, organized, and service-oriented Front Desk Receptionist to be the face of our salon and spa. You will be the first point of contact for our clients, responsible for creating a welcoming experience while managing appointments, answering inquiries, and supporting overall front desk operations.

Key Responsibilities:Customer Service:

  • Greet clients warmly and professionally upon arrival.
  • Provide accurate information about services, pricing, promotions, and availability.
  • Handle client complaints, concerns, or queries with patience and professionalism.
  • Ensure a clean and comfortable reception area at all times.

Appointment Management:

  • Schedule and confirm appointments using booking software.
  • Handle walk-ins, cancellations, and rescheduling efficiently.
  • Coordinate with stylists, therapists, and management to ensure timely service delivery.

Front Desk Operations:

  • Answer incoming calls, emails, and WhatsApp inquiries promptly.
  • Manage client check-ins and check-outs smoothly.
  • Process payments via cash, card, or digital platforms.
  • Maintain daily records of bookings, payments, and client information.

Sales & Promotion Support:

  • Upsell or recommend add-on services and products.
  • Inform clients about ongoing promotions, packages, and loyalty programs.
  • Track client preferences to assist in future visits and personalized service.

Administrative Duties:

  • Maintain client database and update records regularly.
  • Ensure stock of reception supplies (forms, brochures, refreshments, etc.).
  • Assist with inventory tracking and report low product levels to management.

Requirements:

  • II PU Or High school diploma or equivalent (Diploma in Hospitality preferred).
  • Previous experience in a receptionist or customer service role, preferably in a salon or spa.
  • Basic excel
  • Excellent verbal and written communication skills.
  • Well-groomed, presentable, and pleasant personality.
  • Ability to multitask and stay calm under pressure.
  • Basic knowledge of salon and spa services is a plus.

Benefits:

  • Competitive salary with incentive opportunities
  • Service & product discounts
  • Training and development support
  • Friendly, supportive work environment

contact us at 9741113505

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • which area u stay in?

Language:

  • English (Preferred)

Location:

  • Banglore, Karnataka (Preferred)

Work Location: In person

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