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10.0 - 13.0 years

12 - 14 Lacs

Mumbai

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JOB Description Designation/Role: Manager Coding Specialty : Outpatient Coding Department: Quality Reporting to: Director - Quality Location of work: Navi Mumbai JOB Description Competency Knowledge: Job Description: Atleast 8 years- of experience of having worked in Medical Coding business. Extremely knowledgeable about, Inpatient coding, Medical Coding guidelines and Coding Techniques (ICD-10, CPT) Also, must have strong knowledge of Anatomy & Physiology, Advanced Medical Terminology, Psychology and Pharmacology. Efficient in using MS Office. Must have excellent communication and interpersonal skills Responsibilities Will be responsible for supervising and managing a team of 50+ QAs Create an inspiring team environment with an open communication culture Design QA capacity planning as per project requirement Delegate tasks and set deadlines Quality control as per client SLA Ensure effective implementation of organization s Quality Management System Monitor team performance and report on metrics Performing random audit of auditor Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers Discover training needs and provide coaching to QAs Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and business improvement ideas Suggest and organize team building activities Identify improvement opportunities and initiate action plans for improvement Required Skills: 8+ years Experience in Medical Coding either in Operations or Quality team of IP DRG or Outpatient medical Coding Should be at Leadership role to be eligible as per the role define The individual would have a high leadership stint in managing medium to Large sized teams for training & Quality teams preferably across multiple sites CPC/CIC/COC/CSS any certification Educational Qualification Graduate/Post Graduate in any stream

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10.0 - 11.0 years

10 - 11 Lacs

Hyderabad

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JOB Description Designation/Role: Manager Coding Specialty : Outpatient Coding Department: Quality Reporting to: Director / Senior Manager Location of work: Hyderabad JOB Description Competency Knowledge: Job Description: Atleast 8 years- of experience of having worked in Medical Coding business. Extremely knowledgeable about, Inpatient coding, Medical Coding guidelines and Coding Techniques (ICD-10, CPT) Also, must have strong knowledge of Anatomy & Physiology, Advanced Medical Terminology, Psychology and Pharmacology. Efficient in using MS Office. Must have excellent communication and interpersonal skills Responsibilities Will be responsible for supervising and managing a team of 50+ QAs Create an inspiring team environment with an open communication culture Design QA capacity planning as per project requirement Delegate tasks and set deadlines Quality control as per client SLA Ensure effective implementation of organization s Quality Management System Monitor team performance and report on metrics Performing random audit of auditor Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers Discover training needs and provide coaching to QAs Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and business improvement ideas Suggest and organize team building activities Identify improvement opportunities and initiate action plans for improvement Required Skills: 8+ years Experience in Medical Coding either in Operations or Quality team of IP DRG or Outpatient medical Coding Should be at Leadership role to be eligible as per the role define The individual would have a high leadership stint in managing medium to Large sized teams for training & Quality teams preferably across multiple sites CPC/CIC/COC/CSS any certification Educational Qualification Graduate/Post Graduate in any stream

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5.0 - 10.0 years

20 - 25 Lacs

Pune

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Design, develop, and enhance .NET applications and services for legacy and cloud platforms, utilizing ASP.NET, C#, .NET, React, and CI/CD tools. Analyze product and technical user stories and convey technical specifications in a concise and effective manner. Code & deliver a working deliverable, with a first time right approach adhering to best practices in secure software development and performance optimization. Participate in key architectural discussions, contribute to design considerations, and proactively recommend innovative process and technology improvements. Troubleshoot and resolve complex production issues, deliver comprehensive root cause analysis (RCA), and collaborate with global Engineering, Product, and Release teams. Look for opportunities to provide root cause fix and stop issues from re-occurring. Participate in sprint planning, and technical design reviews; provide input as appropriate. Partner with engineers, product managers, and other team members as appropriate. Lead projects as necessary in individual capacity. Foster and share deep knowledge of products, technologies, and industry trends to drive continuous enhancement across the team. Mentor and support junior engineers, promote knowledge sharing, and contribute to an inclusive, collaborative team environment. You ve Got What It Takes If You Have Bachelor s or master s degree in computer science or related field. 5+ years of hands-on experience with ASP.NET, C#, and .NET technologies. Solid experience developing Microservices and RESTful APIs; GraphQL familiarity is a plus. Proficient experience with relational databases such as Microsoft SQL Server/Postgres. Proficient with ORMs (Entity Framework, NHibernate, or similar). Strong foundation in test-driven development (TDD) and experience with testing frameworks such as NUnit or xUnit. Basic understanding of Gen AI concepts and practical exposure to AI tools. Excellent troubleshooting and debugging skills for resolving functional and technical issues. Effective communicator and collaborative team player with strong multitasking capabilities. Committed to continuous improvement in technology, processes, and personal growth.

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2.0 - 7.0 years

4 - 5 Lacs

Chittoor

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Job Title: Assistant Engineer - Quality Job Description: We are hiring a Tool Room - Quality Engineer to ensure the dimensional and functional quality of tooling components, moulds, and assemblies. The ideal candidate will play a critical role in inspection, quality documentation, and continuous improvement within the tool room. Key Responsibilities: Inspect and validate tooling components, mold inserts, and assemblies as per 2D/3D drawings and customer specifications. Use precision measuring instruments like Vernier, micrometer, height gauge, bore gauge, profile projector, and CMM for accurate inspection. Prepare and maintain inspection reports, deviation notes, and related quality documentation. Coordinate with toolmakers, design, and machining teams to resolve dimensional and quality-related issues. Conduct in-process and final inspections for new molds, repairs, and modifications. Ensure calibration and proper usage of all inspection instruments. Support root cause analysis (RCA) and implement corrective and preventive actions (CAPA). Monitor quality KPIs such as rejection rate, rework rate, and first pass yield. Promote 5S, Kaizen, and continuous improvement initiatives in the tool room. Participate in APQP/PPAP processes for new tool development, when required. Must Have Skills: Strong understanding of GD&T, tool room machining processes, and inspection standards . Hands-on experience in using precision measurement tools and CMM (manual or CNC). Good knowledge of mold manufacturing (injection molds, press tools, etc.). Familiar with ISO/TS quality systems and quality tools like SPC, MSA (preferred). Proficient in MS Excel, Word; good analytical and problem-solving skills. 2D Drawing, GD&T Machining Processes Mold Inspections Measurements & Precision Instruments

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4.0 - 7.0 years

5 - 8 Lacs

Noida

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company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 7 , jd=Job Title:-IB Field Data EngineerJob Location:- BangaloreJob Type:- 06 months ContractualExp:- Min 4 to 7 MaxClient:- GenpactNo. of positions:- 2DurationImmediate:- Apptad is looking for a IB Field Data Engineer Profile. It is a long-term job opportunity with us.Medical Device, Field Engineer, RCA, Field Failure data analysis, MS Office (Excel), power BI,SQL, tableau, Title=IB Field Data Engineer, ref=6566554

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7.0 - 10.0 years

9 - 14 Lacs

Pune

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We are looking for a Quality Manager in Projects (QMiP). The mission of the QMiP is to act as an expert and support the Project Manager as a partner by planning, supervising, ensuring and reporting of appropriate activities with regards to failure prevention and effective implementation (pro-active and re-active). The QMiP acts as a catalyst for continuous improvement in all PM@Siemens project phases, e.g. by communicating lessons learned from other projects to their team as well as documenting own lessons learned for other projects and process improvement. Of particular importance is the authority to intervene at any stage in the project, in case of non-conformance in delivery and project results or any jeopardizing of the project results, i.e. indication of incorrect situations and escalation as and when required. The QMiP acts as a member of the core project team and reports the quality status to the Project Manager. In functional matters, to maintain independence, the QMiP also reports to their QM line superior. Youll make a difference by: Leads and/or coordinates the entire project quality team (internal/ external) of the assigned organization unit(s). Ensures multi-functional collaboration with Procurement, Logistics, R&D, Engineering, Manufacturing, Service and relevant suppliers to achieve quality business goals. Adapts and provides a project-specific management system including a project documentation, regulations, methods and IT tools, following a risk-based approach. Ensures professional non-conformance (NC) management. Coaches project team members in agile/lean methods or even acts as a SCRUM master in agile projects. Ensures the implementation of quality improvement methods and improve process performance management (e.g. 8D, RCA, FMEA). Facilitate / guide team for root cause analysis of Customer complaint/ major NCC Selects innovative digital solutions to improve project quality Drives lessons learned across projects. Ensures the implementation and improvement of a project quality reporting as integrated part of project reporting. Contributes to project planning to ensure that project-specific, quality-relevant requirements are considered starting with sales phase. Initiates trainings for project employees with regards to quality (e.g. methods and processes). Develops, controls and ensures the implementation of a quality plans (incl. quality assurance measures such as review / test / validation / ...) for the project derived from existing QM system agreed upon with the own organization, customer, partners and suppliers. Prepare/review inspection and test plan for project supply in co-ordination with supplier/engineering as per relevant national/international standards. Ensure application of quality requirements associated with safety management as per EN50126, EN50128, EN50129. Co-ordinate with site team for rigor application of QMS standard ISO9001:2015 Lead the project site team for certification of ISO 9001:2015 QMS standard as and when required. Actively perform/face an internal/external audit within organization and project Ensure project team is achieving the customer satisfaction by regularly enforcing customer feedback as per organization guidelines Perform/co-ordinate for FAI/FAT/Type test/On-site test for assigned projects. Lead customer discussion related to quality aspect of product/supply in Project team. Effective monitoring and control of V-cycle during project life cycle management. Plan, perform and co-ordinate for project milestone management and ensure required escalation in case of project matrices are not adhering to organization/project strategy. Review/inspection of project documents for adherence of quality processes during project life cycle management. Youll win us over by: The scope of the job incorporates all project-related activities in order to meet the targeted results with regard to quality with consideration of requirements of (a) business related headquarters (overall strategy, basic processes and their interfaces, tool application, compliance issues), (b) customer (contractual requirements, expectations and at the least satisfaction), (c) market (statutory, regulatory and innovative requirements), (d) 3rd parties (e.g. suppliers and sub-contractors, consortium partner, authorities, surveyors, etc.) and (e) -as far as relevant- public conditions and interests. You have bachelors degree in Electrical/Electronics/ Electronics and communication engineering and equivalent. You carry 7-10 years of experience as Quality engineer/ Quality manager for railway signaling / Electrification/ Communication / turnkey system contract. Experience in Quality management scope of Signalling, Telecom projects in Indian railway / Metro or Main line. You are fluent in English. Knowledge of German language will be advantage You are ready to relocate anywhere in India Knowledge of Quality standards ISO 9001, IRIS 22163 and QMS terminologies. Knowledge of Railway systems like Signalling /Electrification / Telecommunication Experience in application of Quality tools, methods for RCA, Improvement tools Experience in carrying Audits, Internal auditor/Lead auditor preferable Experience of working in Project environment with cross country teams. Proactive and Improvement oriented growth mindset with self-motivated demeanor

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10.0 - 13.0 years

27 - 30 Lacs

Hyderabad

Hybrid

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Proven PO/TPO experience in cloud/Dev Ops. Hands-on with Azure Dev Ops, Terra form, Kubernetes, CI/CD & IaC. Strong in Agile & stakeholder mg mt. .NET/C# & Azure certs a plus. Drive infra automation & cloud-native initiatives.

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2.0 - 5.0 years

2 - 5 Lacs

Bengaluru, Karnataka, India

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Position: Contract Engineer Project portfolio and Quality Key Purpose of the Job: As a member of the Project Management team, the Contract Engineer will facilitate project gate reviews, act as a project scheduler, and consolidate gate meeting outcomes (GO/NO GO). The role involves monitoring risk assessments, advising project teams on gate outcomes, and ensuring adherence to quality standards at each project stage. The engineer will also support project quality initiatives, certification processes, and problem-solving methodologies such as 8D and ISO standards Key Responsibilities: Facilitate project gate reviews and consolidate outcomes. Act as a project scheduler and ensure alignment with established processes. Monitor and follow up on project status with various stakeholders. Ensure projects meet defined quality criteria at each stage. Support project quality initiatives, including certification and audits. Apply problem-solving methodologies (8D, RCA, CAPA, 7QC tools). Conduct risk assessments and support mitigation planning. Collaborate with cross-functional teams including sales, engineering, manufacturing, and supply chain. Support ISO 9001:2015 internal audits and compliance. Manage KPIs, MIS reporting, and participate in Management Review Meetings (MRM). Qualifications: Bachelors degree in Mechanical, Industrial, Mechatronics or Electronics Engineering. 3-5 years of relevant functional experience in a similar role. Key Skill & Knowledge Profile Strong knowledge of project scheduling and stage gate processes. Experience in an OEM environment with cross-functional collaboration. Understanding of manufacturing processes and terminology. Familiarity with project quality standards and tools (8D, 7QC, RCA, CAPA). Knowledge of ISO 9001:2015 and internal audit procedures. Proficiency in MS Office and project management tools. Strong communication and interpersonal skills. Self-motivated, detail-oriented, and capable of working in a fast-paced environment. Project Management Certification (not mandatory).

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0.0 - 2.0 years

0 - 2 Lacs

Delhi NCR, , India

On-site

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13 years of experience as a Quality Analyst in a BPO environment Strong knowledge of call audits, quality parameters, and root cause analysis Excellent communication and analytical skills Experience with quality monitoring tools and reporting Ability to coach and drive performance improvements Must have experience in lead generation process Your Responsibilities Conduct call audits and evaluate agent performance Identify process gaps and recommend improvement plans Share actionable feedback with agents and supervisors Prepare quality reports and dashboards for leadership Collaborate with operations and training teams for continuous improvement

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16.0 - 24.0 years

12 - 22 Lacs

Hyderabad

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Job Description Position Title: Deputy General Manager Maintenance Company: Sitaram Spinners Pvt. Ltd. Location: Medchal, Telangana Reporting To: Plant Head Department: Engineering & Maintenance Educational Qualification: B.E. / B.Tech in Mechanical / Electrical / Electronics Engineering from a recognized university. Experience Required: 18- 20+ years of progressive experience in spinning/textile plant maintenance, with a minimum of 5 years in a senior managerial capacity (AGM/DGM or equivalent). Position Summary: The Deputy General Manager Maintenance is responsible for overseeing all aspects of plant maintenance, ensuring maximum machine uptime, operational efficiency, and engineering excellence. The role entails strategic planning, preventive and predictive maintenance, team leadership, spares optimization, and audit compliance to support the overall performance objectives of the spinning unit. Key Responsibilities: 1. Maintenance Strategy & Execution Plan and implement comprehensive preventive and predictive maintenance programs for all mechanical, electrical, and utility systems. Ensure 100% adherence to PM/QM schedules across departments, including semi-cleaning and tube cleaning tasks. Oversee maintenance schedules to minimize machine downtime and production loss. 2. Breakdown Management & Root Cause Analysis Conduct thorough root cause analyses (RCA) for all unplanned breakdowns and implement corrective and preventive actions (CAPA). Address recurring issues in Autoconer, Ring Frame, Carding, and other key machines through structured problem-solving. 3. Spares & Inventory Optimization Drive spares consumption efficiency to achieve a targeted 5% reduction in stores inventory. Promote spare part reusability through engineering modifications and identification of cost-effective alternatives. Streamline inventory management and reduce emergency indent generation. 4. Process & Quality Improvement Monitor and refine machine settings to reduce material waste, enhance machine performance, and support product quality. Improve production KPIs such as carding efficiency (95%) and minimize polyester/PC waste (3.57%). Lead process trials to optimize SFC (n), reduce EMT, and control breakage during startup and production. 5. Compliance & Audit Readiness Ensure full compliance with internal maintenance protocols and external statutory and third-party audits. Maintain audit records and close open points through time-bound action plans and cross-functional coordination. Implement Kaizen initiatives, technical upgrades, and SWTS-compliant maintenance practices. 6. KPI Monitoring & Reporting Track and analyze key performance indicators such as breakdown frequency, downtime, energy usage, and spare part consumption. Prepare monthly maintenance performance reports and present actionable insights to plant leadership. Address deviation reports and exception cases with timely intervention. 7. Team Leadership & Development Lead and develop a team of maintenance engineers and technical staff across mechanical, electrical, electronics, and utility domains. Build a performance-driven culture through structured reviews, mentoring, and skill enhancement programs. Foster interdepartmental collaboration to ensure maintenance supports quality, safety, and productivity goals. Core Competencies: In-depth knowledge of spinning machinery and utilities (Carding, Ring Frame, Autoconer, Compressors, etc.) Expertise in TPM, Kaizen, RCA, 5S, and Lean Maintenance methodologies Strong analytical and problem-solving skills Proficiency in ERP/MIS maintenance modules and engineering documentation Effective leadership, team management, and interdepartmental coordination Strong communication skills with the ability to lead change .Thanks & regards, HR department If Interested, Please share ur resume Whatsapp @91000-56423

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8.0 - 13.0 years

15 - 25 Lacs

Hyderabad

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Role Summary Akrivia HCM is seeking an experienced Site Reliability Engineer to safeguard the performance, scalability, and availability of our global HR tech platform. You will define service-level objectives, automate infrastructure, lead incident response, and partner with engineering squads to deliver reliable releases at high velocity. Key Responsibilities Define and track SLIs/SLOs for latency, availability, and error budgets. Build and maintain Terraform/Helm/ArgoCD stacks; convert manual toil into code. Instrument services with Prometheus, Grafana, Datadog, and OpenTelemetry; create actionable alerts & dashboards. Serve in the on-call rotation, lead rapid mitigation, run blameless post-mortems, and close action items. Model load growth, tune autoscaling policies, run load tests, and drive cost-optimisation reviews. Design chaos game-days and fault-injection experiments to validate fail-over and recovery paths. Review designs/PRs for reliability anti-patterns and coach development teams on SRE best practices. Must-Have Qualifications 5+ years operating large-scale, user-facing SaaS systems on AWS, GCP, or Azure (Kubernetes/EKS preferred). Proficiency with Infrastructure-as-Code (Terraform, Helm, Pulumi, or CloudFormation) and GitOps (ArgoCD/Flux). Hands-on experience building observability stacks (Prometheus, Grafana, Datadog, New Relic, etc.). Proven track record reducing MTTR and change-failure rate through automation and robust incident processes. Strong scripting or programming skills in Go, Python, or TypeScript. Deep debugging skills across Linux, networking, containers, databases, and web/API layers. Excellent written and verbal communication skills. Good-to-Have Skills Exposure to AWS Well-Architected reviews, FinOps, or cost-optimisation initiatives. Experience with service mesh (Istio/Linkerd), event-driven systems (Kafka/NATS), or serverless (Lambda). Familiarity with SOC 2 / ISO 27001 controls and secrets management (AWS KMS, Vault). Chaos engineering tools (ChaosMesh, Gremlin) and performance testing (k6, Gatling). Certifications such as AWS DevOps Pro, CKA/CKAD, or Google Cloud SRE.

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2.0 - 6.0 years

3 - 6 Lacs

Halol

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Sr. Exe AM Business Excellence- West: About CMR: CMR Green Technologies Limited formerly known as Century MetalRecycling Limited is Indias largest producer of Aluminium and Zincdie-casting alloys with a combined annual capacity of over approx. 4, 18, 000MT per annum. Since its inception in 2006, it has maintained itsfast-paced growth by leveraging the latest technology and continuousimprovement. CMR, which recycles aluminum scrap to make alloy, has 28-30 percent market share in India and is nearly three timeslarger than its nearest competitor. We are having strong presence at PANIndia level (North, West & South) with 13 manufacturing units, 5000 strongworkforce and supplies to major automotive industry in India includingtier one OEMs like Maruti Suzuki, Honda Cars, Bajaj Auto, Hero MotoCorp andRoyal Enfield Motors. Halol & Other West locations Position: FLO Business Excellence Job Band: - A Designation: Executive/Sr. Executive/AM No. of Posts: 01 Department: Business Excellence Reporting to: Area Head BusinessExcellence Qualification: Essential B.Tech/M.tech Mechanical/Electrical/ Electronics/ Metallurgy/ Industrial Engineering Desired: - Degree/Diploma/Certification Course in Production / Experience: Essential: - 3 or more years of experience inBusiness Excellence / Industrial Engineering/ Process Engineering. Desired: - Experience in process improvement, project management, and data analysis, Lean six sigma, 7 QC tools, CAPA, RCA. Job Profile: Review and analyze identified areasof improvement for preparing recommendations on feasibility and scale of theproject. Coordinate with department headsfor conducting audits in energy consumption / maintenance / safety standards, report findings and consequently scope of improvements. Identify process improvementopportunities out of suggestions received from audit findings, Qualityobservations / audits, kaizens, process improvement teams, user departments, ERP, EHS teams, etc. Propose and evaluate feasibility of implementing bestpractices in functions in line with changing external environment CoreCompetencies: Leanmanufacturing, six sigma, 7QC tools, PLC controlling and automations. Costconsciousness Effectivecommunication Teamwork Knowledgesharing and learning. Planningand organization Executionexcellence Resultsorientation General: Age- 25 -30 Years CTC Approx. 3-6 LPA Approx. CTC not a constraintfor suitable Candidate Candidate should not be a frequent Changer. Notice Period: Joining Period Max 30 Days. Wecan Buy Notice Period if required. Location: Vanod :Survey No. 470 & 471, Village Vinod, Taluka Dasada, District SurendraNagar, Gujarat 382750 Railway Station: Surendranagar (93.5km away) Airport: Sardar Vallabhbhai Patel InternationalAirport (104.1 km away) Halol: 455/P1/P1, Village Kambola, Taluka- Savli, Vadodara, Gujarat, India-391510 NearestRailway station: Champaner Railway Station (11.5km away) VadodaraRailway Station (41.5km away) Airport: Vadodara Airport, Gujarat (36km away)

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1.0 - 3.0 years

2 - 5 Lacs

Hyderabad

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Responsible for On-time component qualification. Receipts inspections parts sampling inspection & report preparation. Supplier qualification audits / assessment report. Planning and execution of regular supplier audits. Execute Medium and Low risk PPAP items and maintain documentation. Continue improvement via statistic control CPK/PPK, GRR, FMEA, etc Ensure that PPAP documentation is done and closed on time in QDA. Escalate the cases in case of delays and potential risks. Drives complaints management, analyzes supplier specific nonconformances and communicates with suppliers respectively. Resolve supplier related issues and nonconformance. Identify and manage risk from suppliers. Verify effectiveness of actions on CARs issued to supplier. Monitor monthly supplier scorecard on quality performance for all critical suppliers. knowledge of Quality Management Systems. Familiarity with manufacturing processes like Forging, Machining, Plating, Hardening etc MIS generation and dashboard preparation for functional KPIs on Fortnightly/monthly basis Job Specification: (Education, Training and Experience): BE Mechanical, with 3+ years of experience. Competencies / Skills: Knowledge in the application of quality methods such as 5 Why, FMEA, 8D, RCA. Measuring instrument handling. Proficiency in GD T, Preferred knowledge - ISO 9001, Microsoft Outlook, Word, Microsoft Excel & Power point for reporting day to day. self-starter determined and selfreliant, strategic, analytical thinking, leadership skills. Effective communication in Telugu orHindi and English is Must.

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3.0 - 5.0 years

4 - 8 Lacs

Ahmedabad

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we're hiring a Performance Engineer who thrives on making systems faster, leaner, and more reliable across backend, frontend, and infrastructure. Your mission: eliminate latency, fix CPU/memory bottlenecks, optimize queries, tame queues, and guide teams to build with performance in mind. This isn t just about fire-fighting, it s about owning speed as a product feature. you'll work across the stack and use deep diagnostics, smart tooling, and system intuition to make things fly. Why Join Us 1. Purpose: Your work will directly impact page speeds, email throughput, scale. At Saleshandy, performance isn t a luxury, it s part of our premium promise. 2. Growth: you'll operate across multiple teams and tech layers, Node.js, MySQL, Redis, React, Kafka, ClickHouse, AWS, with the freedom to shape how we build fast systems. 3. Motivation: If you've ever celebrated shaving 500ms off a page load, or chased a memory leak across 3 services just for fun, this is your home. We celebrate engineers who care about P99s, flamegraphs, and cache hits. Your Main Goals 1. Identify and Eliminate Backend Bottlenecks (within 90 days) Run deep diagnostics using Clinic.js, heap snapshots, GC logs, and flamegraphs. Tackle high CPU/memory usage, event loop stalls, and async call inefficiencies in Node.js. Goal: Cut backend P95 response times by 30-40% for key APIs. 2. Optimize MySQL Query Performance & Configuration (within 60 days) Use slow query logs, EXPLAIN, Percona Toolkit, and indexing strategies to tune queries and schema. Tune server-level configs like innodb_buffer_pool_size. Target: Eliminate top 10 slow queries and reduce DB CPU usage by 25%. 3. Improve Frontend Performance & Load Time (within 90 days) Audit key frontend flows using Lighthouse, Core Web Vitals, asset audits. Drive improvements via lazy loading, tree-shaking, and code splitting. Goal: Get homepage and dashboard load times under 1.5s for 95% users. 4. Make Infra & Monitoring Observability-First (within 120 days) Set up meaningful alerts and dashboards using Grafana, Loki, Tempo, Prometheus. Lead infra-level debugging thread stalls, IO throttling, network latency. Goal: Reduce time-to-detect and time-to-resolve for perf issues by 50%. Important Tasks 1. First 30 Days - System Performance Audit Do a full audit of backend, DB, infra, and frontend performance. Identify critical pain points and quick wins. 2. Debug a Live Performance Incident Catch and resolve a real-world performance regression. Could be Node.js memory leak, a slow MySQL join, or Redis job congestion. Share a full RCA and fix. 3. Create and Share Performance Playbooks (by Day 45) Build SOPs for slow query debugging, frontend perf checks, Redis TTL fixes, or Node.js memory leaks. Turn performance tuning into team sport. 4. Guide Teams on Performance-Aware Development (within 90 days) Create internal micro-trainings or async reviews to help devs write faster APIs, reduce DB load, and spot regressions earlier. 5. Use AI or Smart Tooling in Diagnostics Try out tools like Copilot for test coverage, or use AI-powe'red observability tools (eg Datadog AI, Loki queries, etc) to accelerate diagnostics. 6. Build Flamegraph/Profiling Baselines Set up and maintain performance profiling baselines (using Clinic.js, 0x, etc) so regressions can be caught before they ship. 7. Review Queues and Caching Layer Identify performance issues in Redis queues retries, TTL delays, locking and tune caching strategies across app and DB. 8. Contribute to Performance Culture Encourage tracking of real metrics: TTI, DB query time, API P95s. Collaborate with product and engineering to define what fast enough means. Experience Level: 3-5 years Tech Stack: Node.js, MySQL, Redis, Grafana, Prometheus, Clinic.js, Percona Toolkit

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4.0 - 8.0 years

1 - 6 Lacs

Pune

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Education: Commerce Graduate / PGKey Skills : Accounts Receivable, Quality Checking, MS Excel, Data Analytics Good Communication / Presentation Skills Should have strong analytical skills, attention to detail, positive professional. Attitude, and the ability to work in a team environment. Must have Basic and advanced level MS Excel, Power Point skills. Candidates preferred with prior work experience in TQ Management, RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. Ability to manage allocated tasks and perform them with little supervision. Must be responsible for analyzing data to ensure accuracy. Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics Ability to work with people and teams of diversified / different priorities Qualifications Education: Commerce Graduate / PGKey Skills : Accounts Receivable, Quality Checking, MS Excel, Data Analytics

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0.0 - 2.0 years

0 Lacs

Gurugram

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Job Title Secretarial Intern Job Description Job Responsibilities: Aids in the management of a dedicated departmental support process which has an indirect impact on Philips med-tech products (e.g. audit processes within Finance) by collaborating with different stakeholders to ensure smooth operations, demonstrating great inter-personal and communication skills. Supports the day-to-day activities of a dedicated department, typically involving strategic, operational and/or administrative tasks etc. to meet dynamic environment and continuous improvement goals, exercising autonomy within established procedures. Conducts research on relevant topics and areas as requested by the manager/supervisor by investigating current trends, industry best practices and competitive landscape to provide comprehensive insights and support the strategic direction of ongoing projects and initiatives. Analyzes data related to departmental projects as requested by the manager/supervisor, identifying significant trends, patterns, and anomalies, and delivering actionable recommendations that drive data-informed decision-making. Participates in team meetings, contributing innovative ideas and strategic input, while also capturing detailed minutes that accurately reflect discussions, decisions, and action items, ensuring effective communication and follow-up within the team. Assists in preparation and presentation of reports or findings for internal and external stakeholders as required by manager/supervisor, ensuring that all findings are presented with utmost accuracy and clarity. Organizes and maintains departmental documentation and files by systematically categorizing and filing records, reports, and other essential documents to ensure they are easily accessible and retrievable, thereby enhancing the departments operational efficiency and compliance with regulatory requirements. Maintains up to date knowledge of industry trends, developments, and best practices and learns technical skills related to industry, exhibiting a commercial and growth mindset. Youre the right fit if: 1. You are pursuing a Company Secretary course 2. Available for 12 months for industrial training 3. Preferred Skills: Stakeholder Management Business Acumen Document Management Root Cause Analysis (RCA) Research & Analysis Documentation & Reporting Microsoft Office Market Intelligence Event Operations How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. This is an office role. If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

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12.0 - 14.0 years

30 - 35 Lacs

Gurugram

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Job Title: Vice President Work Type: Permanent Location: DLF Downtown - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE Provide guidance to the Quality Engineering ( QE ) team Lead the effort of ensuring that all products owned by the delivery squad meets the business requirements Ensures Product/ Software quality squad Takes part in Progressive Elaboration sessions, Software design and development. Also understands the business and testing requirements of AUT (Application Under Test) Responsible for unblocking any quality related issues which is blocking the Quality Engineers delivery by escalating at the right forum (People or groups) Responsible for ensuring the quality standards and process are followed by the respective QEs across delivery squads Participate in software development process including fixing complex production code, review code written by other developers, if required. Responsible and accountable for all QE deliveries across delivery squads of high quality Responsible for the quality assessments of the deliverables/ user stories in the delivery squad Have a SDET(Software development Engineer test) mindset of conducting RCA for any defects WHAT YOU WILL BRING 12-14 years of quality engineering experience and strong Software Testing mindset. Strong programming skills in Java or Python Proficiency with automation testing tools and/or other comparable technologies. Experience of creating UI Automation Frameworks and Test Suites using Selenium, Cucumber, Page Object Design Pattern, Page Factory, TestNG etc. Experience of creating API /Backend Automation Frameworks and Test Suites using Rest Assured, Junit, Mockito, Spring Boot, Cucumber , Kafka/ MQ, Wiremock, PostGres Cloud and CI/CD Experience - Knowledge of AWS, Azure, Docker & Kubernetes, Jenkins Strong experience of performing functional testing in different phases of software development life cycle and in CI/CD projects Proficient in creating/ maintaining Test Beds and Test Docs Knowledge of software development, software design, and overall system architecture Experience of leading a small team and exhibit leadership qualities

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18.0 - 25.0 years

30 - 40 Lacs

Pune

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General Description: Supplier Development Leader is accountable for overseeing, maintaining, and improving all Global Supplier Quality processes and infrastructure. This role is accountable for the management of Quality Agreements, Supplier Changes, and Deviations where applicable. The role will direct the activities within sourcing function, and with cross functional teams to prevent defects, and continuously improve supplier performance within Aerostar and the external supply network. The Supplier Development Leader will collaborate with Manufacturing plants, Sourcing and Suppliers to conduct quality improvement activities within Supplier processes to improve compliance and prevent non-conformances from reaching Aerostar or impacting the external supply network. Role & responsibilities: Responsible for strategic planning and management of global supplier quality activities. Will lead the Supplier Development team to effectively execute daily activities in partnership with global sourcing, manufacturing, and all other relevant stakeholders across functional groups. Lead and deliver large, complex transformation initiatives that identify, design, and implement creative business and technological solutions throughout supplier-based value streams. Establishes and implements long-term supplier quality strategy, including plans, guidelines, policies, and processes, to ensure the achievement of supplier quality targets. Manage quality related to external suppliers with a focus on materials related to Technical Operations. Collaborate with Manufacturing and Engineering, Global Sourcing and Procurement, and Project Management to identify what attributes render materials, suitable for use in our processes. Own and approve documentation used as the basis for sourcing. Develop appropriate quality systems, skills, and organizational structure to meet quality expectations and business needs. Develop and monitor budgets for the Global Supplier Development function, including ensuring appropriate resources to meet/exceed quality goals and objectives. Lead multi-functional teams in the identification, implementation, and sustenance of process improvements in alignment with the overall business strategy. Oversees supplier quality improvement processes to ensure ongoing reductions in Cost of Poor Quality (COPQ) and escapes. Serve as the subject matter expert to all supplier development functions as it relates to lean principles, continuous improvement, and systems thinking Provide service excellence by identifying and resolving key business issues. Train, coach and develop Supplier Development Engineering, Supplier Quality at the sites and respective teams utilizing lean continuous improvement, project management and business integration skills. Develop and implement the Preferred Supplier program and manage Supplier Quality System expectation. Implement New Supplier Selection Process, Supplier Cost Recovery Process and Supplier Strategy in conjunction with relevant stakeholders.

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5.0 - 8.0 years

4 - 5 Lacs

Vadodara

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Good knowledge of hot runner system & its problem solving Responsible for maintenanace,assembly,trials. Monitoring the MTTR & MTBF of mold downtime , prepare MIS reports and action plans for improvement TIG welding GD&T,limit,fit, tollerances Required Candidate profile Proficiency in tool maintenance, repair, calibration techniques, blue matching , execution of preventive mainenance, breakdown,shift supervision,team lead,co-ordination with production,quality

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1.0 - 3.0 years

3 - 5 Lacs

Chennai

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- Execute Food Safety audit as per FSSAI requirement. - Execute the monthly Audit and conduct customized audit across Catering/Base Kitchen Audits/ Live kitchen Audits. - Reports to be submitted within 2 working days. - Follow up of NC closure for both external and internal audits. - Ensure developed corrective action on nonconformities are implemented effectively. - Supporting for the preparation of external audits. - Conduct training as per the "Training Calendar" and monthly reporting of the training activities and updating on Tracker. - Involved in Food incidents handling with RCA & Investigation Audit and finalize the root cause with evidence for the identified non conformities or food incident and also recommend the CAPA to avoid the reoccurrence of the incident - Verify the corrective action implementation effectiveness. - Coordinating with the clients (existing & new) for any HSEQ-related matters/ queries. - Helping mobilization of new sites for region by ensuring adherence to all HSE & QA related processes required for successful mobilization. - Reducing the customer complaints to the lowest level by establishing the proper control of all food safety hazards at the kitchens of Vendor partners at site or Base kitchen. - Implementing the FSMS system in the vendor kitchen by conducting daily checks at the kitchen, maintaining sanitization and cleaning of the vendor kitchen and deliver safe and hygienic food to the client. - Maintaining and updating the Food safety and quality records. Requirements - Educational Qualification Bachelors Degree in food science and technology or Microbiology or Hotel management or catering technology from recognized university. - Preference would be given if acquired Accredited Lead Auditor Course in food safety Management System (ISO22000/FSSC22000). Have sufficient Knowledge of FSS Act and regulation. Must have sector specific knowledge regarding Hygiene, Sanitary practices, process knowledge, Allergen management, etc - Certified internal auditor on ISO 22000 / HACCP. - Knowledge in Quality and Food Safety Management System.

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0.0 - 1.0 years

2 - 3 Lacs

Pune

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We are seeking a highly motivated Junior Engineer to join our dynamic team. As an intern with 0- 6 months of experience, you will work on cutting-edge technologies including .NET Core, microservices, REST APIs, React, and SQL databases. If you have a strong foundation in C#, and React and a keen interest in cloud computing (preferably AWS) and AI, we want to hear from you In this role, you will Develop, test, and deploy applications using .NET Core, C#, and React. Write clean, scalable, and efficient code. Design and implement microservices-based architectures and RESTful APIs to support scalable and robust applications. Create responsive and interactive user interfaces using React. Collaborate with UX/UI designers to deliver a seamless front-end experience. Work with SQL/ No SQL databases to design, query, and optimize data storage solutions. Leverage basic knowledge of AWS to integrate and deploy cloud-based services. Stay current with emerging technologies and industry trends, with a particular interest in AI. Participate in code reviews and contribute ideas to improve overall development practices. Work closely with cross-functional teams including development, QA, and operations to ensure successful project delivery. Communicate effectively to understand project requirements and provide timely updates. Participate in agile activities like sprint planning, and technical design reviews; provide input as appropriate. Participate in key architectural decisions and design considerations. Troubleshoot complex production issues and provide detailed RCA. you've Got What It Takes If You Have bachelors or masters degree in Computer Science or a related field with an enthusiastic mindset of Want to Learn a lot . 0-6 months of experience with active hands-on development experience in C#, .Net Core, and/ or React. Exposure to developing Microservices, RESTful services, or other SOA development experience (preferably AWS). knowledge ORM like Entity Framework, NHibernate, or similar. Strong in OOPs and Good to have exposure to design principles like SOLID, KISS. Knowledge of working on projects with public cloud providers like Amazon Web Services is a plus. Knowledge of Advanced front-end development frameworks and platforms, React knowledge is a plus Knowledge of relational databases such as Microsoft SQL Server/My SQL. Exposure to other non-relational DBs like DynamoDB is a plus! Knowledge of Scrum or other Agile development methodologies Excellent analytical, quantitative, and problem-solving abilities. Conversant in algorithms, software design patterns, and their best usage. Good team player with the ability to perform in a fast-paced work environment. Strong interpersonal, written, and oral communication skills. Passion for continuous process and technology learning and improvement.

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2.0 - 7.0 years

4 - 8 Lacs

Chennai, Bengaluru

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Hiring Now: Supply Chain Hirings | Bangalore | Global MNC About Us You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, hiring in domains like Retail Operations, Buying & Merchandising, Analytics, Finance, and Supply Chain. Our client for this role is a globally renowned retail brand, known for its innovation, sustainability, and people-first culture. Location: Bangalore (Work from Office) CTC: Up to 8 LPA Qualification: Bachelor's in Supply Chain, Business or related field Experience: Minimum 2 years relevant exp Company: Leading Global Retail MNC Job Type: Full-time | Permanent Open Roles: 1. Supplier Engagement Specialist 2. Supply chain specialist 3. Ship Administrator Job description 1. Supplier Engagement Specialist Skills: Familiarity with request for proposal ( RFP ), RFQ and contract management Insight into how supplier performance impacts the brooder supply chain Basic knowledge of inventory management, lead times, and logistics Ability to analyze supplier performance data ( KPIs, scorecards ) Hands on experience on ERP like Oracle, SAP, BLUE YOUNDER etc. Responsibilities: Responsible for facilitating the delivery of stocks into the distribution network with specific focus on EDI integration, capacity and booking management via C3 and 3PL aggregation. Working cross functionally with our replenishment planning, logistics and store operations teams, elements of supply chain functions or driving process improvements of key facets of supply chain activities through out the end-to-end stock flow and fulfillment process 2. Supply chain specialist Skills: Proficiency in Material Requirement Planning ( MRP ) Fair understanding of Demand forecasting and inventory planning, Understanding of lead times, order cycles and safety stocks Familiarity with incoterms, shipping modes, customs procedures Use of tools like Power BI, Tableau or Excel dashboards Root cause analysis and scenario planning Hands on experience on ERP like Oracle, SAP, BLUE YOUNDER etc. Responsibilities: Responsible for optimizing stock flow and fulfillment through the supply chain by using critical thinking, data analysis and developing & maintaining effective ways of working Working cross -function with buying planning, logistics or stores operations team, delivering key elements of the supply chain function , or driving process improvement of key facets of supply chain activities through out the end to end stock flow and fulfillment process. 3. Ship Administrator Skills: Familiarity with shipping processes and understanding of incoterms, customs,documentation and freight terms Experience with carriers, freight forwarders and couriers services Verifications of Import shipping documents and ensuring compliance with trade regulations and company policies Handling inquiries related to shipments, delays and tracking Tracking multiple orders, shipment numbers and deadlines simultaneously Experience with Transport Management (TMS), or shipping software, Responsibilities: Print incoming a shipping documents Check and approve documents for customer clearance Check inbound shipping EDI from forwarder Ensure customs assists are identified for clearance Provide additional product information to customs are required to complete customer entry How to Apply / Schedule an Interview: Send your details via WhatsApp or Call : Rit (7047160133) in the following format: Full Name: Mobile Number: Email Address: Highest Qualification: Total Experience: Current Organization: Preferred Location: Current CTC: Expected CTC: Notice Period: Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Welcome! Know someone who fits the bill? Share this post and help them grow their career!

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10.0 - 20.0 years

8 - 14 Lacs

Bengaluru

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Greetings from Infosys BPM Ltd., We are looking to hire a Senior Quality Manager at Bengaluru for a Banking and Financial Services Project. Work Location: Electronics City, Bengaluru (work from office) Education Qualification: Any full-time graduation Experience required: At least 8 years of experience in driving Quality Assurance and Process Improvement projects. Roles and Responsibilities: Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems. Good working knowledge of Quality Control methodologies Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies Experience on Quality Assurance practices leading Stable and predictable process performance Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies. Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs. Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits. Ability to analyze complex data and share key process and business inferences/insights with the leadership team Ability to project manage complex change initiatives by partnering with clients Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives. Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis Strong communication skills. Regards, Infosys BPM Talent Acquisition Team

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3.0 - 8.0 years

3 - 7 Lacs

Chennai

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Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Certification N.A. Skill Set Excellent written & verbal communication skills > Strong knowledge of MS Office (MS Excel & Power Point are Mandatory) > Excellent Personal & Interpersonal Skills > Knowledge of Quality Tools Like 5 Why's, Lean & RCA" > Good Knowledge of Denial & Follow Up Pre-requisite Thorough understanding of AR Follow Up and Denials management Should have overall 3+ years of experience in RCM Follow up Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should be expertise/worked in EPIC Host Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

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3.0 - 5.0 years

5 - 7 Lacs

Navi Mumbai

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Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements.Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic nature What are we looking for Assess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processesDevelop and maintain an understanding of client Service Level Agreements and the department s key performance requirementsDevelop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom trainingParticipate in process calibration sessions with clients and cross-vendorTake accountability for effectively handling escalationsIdentify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performanceContent Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Roles and Responsibilities: Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related work This is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation

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Exploring RCA Jobs in India

India has a thriving job market for professionals skilled in Root Cause Analysis (RCA). RCA professionals are in high demand across various industries, including IT, manufacturing, healthcare, and customer service. If you are considering a career in RCA in India, here is a guide to help you navigate the job market effectively.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities are known for their vibrant job markets and have a high demand for RCA professionals.

Average Salary Range

The average salary range for RCA professionals in India varies based on experience levels. Entry-level RCA analysts can expect to earn between INR 3-5 lakhs per annum, while experienced RCA managers can earn upwards of INR 12-15 lakhs per annum.

Career Path

In the field of RCA, a typical career path may include roles such as RCA Analyst, RCA Specialist, RCA Manager, and RCA Consultant. As professionals gain experience and expertise, they may progress to higher levels of responsibility and leadership, such as Senior RCA Manager or Director of RCA.

Related Skills

Apart from proficiency in Root Cause Analysis, RCA professionals are often expected to have skills in data analysis, problem-solving, critical thinking, communication, and project management. Knowledge of quality management systems and industry-specific regulations can also be beneficial.

Interview Questions

  • What is Root Cause Analysis, and why is it important? (basic)
  • Can you walk us through your process for conducting an RCA investigation? (medium)
  • How do you prioritize potential root causes during an RCA process? (medium)
  • Have you ever implemented preventive measures based on RCA findings? If so, can you provide an example? (advanced)
  • How do you ensure that corrective actions from an RCA are effectively implemented and sustained? (advanced)
  • How do you handle resistance to change when implementing RCA recommendations? (medium)
  • Describe a challenging RCA project you led and how you overcame obstacles during the process. (advanced)
  • What software tools or techniques do you use for RCA, and why? (medium)
  • How do you communicate RCA findings and recommendations to stakeholders? (basic)
  • Can you explain the difference between immediate causes and root causes in an RCA context? (basic)
  • How do you ensure that RCA processes comply with industry standards and regulations? (advanced)
  • Describe a time when an RCA you conducted led to a significant improvement in operational efficiency. (medium)
  • How do you stay updated on best practices and advancements in the field of Root Cause Analysis? (basic)
  • What role does data analysis play in RCA, and how do you approach data interpretation during an investigation? (medium)
  • How do you handle situations where multiple root causes are identified during an RCA process? (advanced)
  • Can you provide an example of a successful RCA project you were involved in and its impact on the organization? (medium)
  • How do you involve cross-functional teams in an RCA process, and what benefits does it offer? (medium)
  • How do you ensure confidentiality and sensitivity when dealing with RCA investigations involving personnel issues? (medium)
  • What steps do you take to prevent bias or assumptions from influencing the outcome of an RCA? (advanced)
  • How do you measure the effectiveness of corrective actions implemented as a result of an RCA? (advanced)
  • Describe a scenario where an RCA you conducted did not yield the expected results. How did you handle the situation? (advanced)
  • How do you approach continuous improvement in RCA processes within an organization? (medium)
  • What role does leadership play in driving a culture of RCA within an organization? (basic)
  • How do you handle situations where stakeholders disagree on the identified root cause and proposed corrective actions? (advanced)

Closing Remark

As you prepare for interviews and explore job opportunities in the field of RCA in India, remember to showcase your expertise in Root Cause Analysis, problem-solving abilities, and communication skills. Stay updated on industry trends and best practices to stand out as a competitive candidate. With dedication and preparation, you can confidently pursue a successful career in RCA in the thriving job market of India. Good luck!

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