Quality Specialist

Quality Specialist

Department:

Job Summary:

The Quality Specialist is responsible for monitoring and maintaining product quality and food safety standards throughout the dairy processing operations. The role ensures compliance with internal specifications, regulatory requirements (FSSAI, ISO, HACCP), and customer expectations, thereby supporting continuous improvement in product quality and process efficiency.

Key Responsibilities:

Quality Assurance & Compliance:

• Ensure all dairy products meet internal quality standards and regulatory requirements (FSSAI, AGMARK, BIS, ISO 22000, etc.).

• Conduct audits (internal and external) and support in third-party audits (FSSC, BRC, etc.).

• Implement and maintain quality management systems (QMS), HACCP, GMP, and GHP.

Product & Process Monitoring:

• Supervise sampling and analysis of raw milk, in-process materials, and finished products.

• Maintain records of physico-chemical and microbiological analysis.

• Identify deviations in quality parameters and coordinate corrective actions with production and maintenance teams.

Documentation & Reporting:

• Maintain accurate and timely documentation of all quality control activities, test results, and deviations.

• Prepare daily/weekly/monthly quality reports for management review.

• Support traceability and recall procedures.

Continuous Improvement:

• Participate in root cause analysis (RCA) and corrective/preventive action (CAPA) implementation.

• Suggest improvements to enhance product quality and reduce rejections or customer complaints.

• Conduct training for shop floor employees on food safety, hygiene, and quality protocols.

Customer & Vendor Interaction:

• Investigate customer complaints and respond with root cause and action plans.

• Perform quality audits at supplier/vendor facilities and assist in qualification of new suppliers.

Key Skills & Competencies:

• In-depth knowledge of dairy processes (pasteurization, homogenization, fermentation, packaging).

• Understanding of microbiological and chemical testing in dairy.

• Strong analytical, problem-solving, and communication skills.

• Familiarity with tools like SPC, RCA, 5-Why, Fishbone, etc.

• Proficiency in MS Office and QA-related software.

Qualifications & Experience:

• B.Tech / M.Tech in Dairy Technology, Food Technology, or Microbiology.

• 2–5 years of experience in QA/QC in the dairy or food processing industry.

• Certification in ISO 22000 / HACCP / FSSC is preferred