1 - 6 years
3 - 5 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Role & responsibilities Monitor and evaluate calls / emails to ensure compliance with company policies, procedures and quality standard. Ensure that associates adhere to regulatory requirements, legal guidelines and industry best practices while interacting with customers. Provide constructive feedback to associates based on quality evaluations and highlighting areas of improvement. Prepare reports and analysis on quality evaluations, findings, identifying trends and areas of improvement. Conduct regular calibration session with supervisors to ensure consistent evaluations and scoring across the team. Identify process gaps or inefficiencies based on quality evaluations and work with relevant stake holders to implement improvement initiatives. Collaborate with operations & training to align quality initiatives, share best practices Preferred candidate profile Good communication skills Keen attention to details Diligent and meticulous Creative and innovate thinker Should be fluent in English and Hindi communication
Computer Age Management Services (CAMS)
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