657 Quality Check Jobs - Page 4

About PER (Process Evaluation Report) The Audit team aims to provide an assurance that there is governance and control in organisation's processes and SOP's to operate effectively. Audit team also acts in an advisory role to recommend possible risk aversion measures based on observations from audits. We are seeking a role of Associate NPER in our PER team to nurture a strong industry network. Job Description:- Responsibilities: To do unannounced examinations or inspections of kitchen outlets and ODCs Conducting audits which includes document verification, look after the Standard Operating procedure of company standards and provide the systematic observations. To act as the point of contact for the products assigned and take the responsibility of activities such as designing the audit checklist, checking and verifying the reports and submitting reports to the organization Skills and Experience: Full time course or similar experience in food quality assurance, food Safety, food safety audits Etc Proficient in Excel. Excellent Communication and analytical skills

inventory management purchase and procurement operations. This role requires maintaining accurate store records, ensuring seamless material flow, and coordinating with vendors to meet internal supply requirements efficiently. Periodic stock audits Required Candidate profile Identify, evaluate, and coordinate with vendors to ensure timely deliveries. store documentation, including receipts, issue slips, and stock registers. Purchase requests, Reconcile discrepancies.

1. Assist in implementing and maintaining quality control procedures and standards for construction projects. 2. Conduct inspections and quality checks at various stages of construction to ensure compliance with project specifications, codes, and standards. 3. Collaborate with project managers, engineers, and subcontractors to address quality issues and implement corrective actions. 4. Assist in the preparation and review of quality control documentation, including inspection reports, non-conformance reports, and quality assurance plans. 5. Participate in internal and external quality audits to assess compliance with regulatory requirements and industry standards. 6. Maintain accurate records of quality control activities, including documentation of inspections, test results, and corrective actions taken.

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in Service desk and ticketing tools Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Pune Graduates only US Shifts Immediate joiners DM - 8529546798 (Divisha)

Job Description: We are seeking a detail-oriented and strategically driven Quality Master Calibrator (MC) to lead quality operations and compliance audits across our outsourced BPO partner ecosystem. This role is pivotal in ensuring consistent, policy-aligned, and customer-focused service delivery through structured audit governance, calibration sessions, and root-cause-based quality improvement. The MC will be accountable for conducting regular business and compliance audits, managing audit processes end-to-end, and driving alignment across stakeholders to elevate customer experience standards. Key Responsibilities: Audit Governance & Execution Own the end-to-end audit lifecycle across all partner sites (business and compliance audits). Conduct daily/weekly audits to evaluate SOP adherence, data accuracy, and resolution quality. Define and manage audit plans, sampling strategies, and reporting frameworks. Track critical/fatal error trends and ensure corrective action tracking and closure. Compliance Control Drive policy-level audit checks across sensitive workflows Identify high-risk transactions and collaborate with compliance/infosec teams to mitigate breaches. Standardize maker-checker variance analysis to assess audit effectiveness and evaluator alignment. Calibration & Quality Standardization Conduct regular calibration sessions with internal QAs, partner QAs, and business stakeholders. Maintain consistency in audit scoring and feedback across geographies and LOBs. Lead alignment forums to define what quality” means for each process and SOP. Customer Experience Advocacy Translate audit insights into actionable recommendations to improve end-user experience. Collaborate with Training, Ops, and Content teams to close quality gaps impacting customers. Support continuous improvement projects that raise SSAT, reduce resolution errors, and drive accountability. Insights & RCA Ownership Perform RCA for top failure themes across audits (transactional, process, behavioral). Publish dashboards and monthly reports capturing audit trends, error hotspots, and progress on action plans. Qualifications: Education: Bachelor's degree in Business, Quality, or related discipline. Six Sigma (Green Belt or higher) preferred. Experience: 3–6 years of experience in Quality Audit or Compliance in a BPO/contact center environment, with at least 2 years in a governance/calibration role. Skills: Strong knowledge of QA methodologies, SOP compliance, and audit controls Data analysis (Excel/SQL) and audit reporting Excellent communication and facilitation skills (calibration and feedback) Ability to influence cross-functional stakeholders and drive alignment Proficient in RCA, FMEA, and Quality Tools Preferred Attributes: Experience working with multiple outsourced partners and scaling audit practices across teams. Proven ability to manage critical compliance elements Strong ownership mindset with a bias for continuous improvement. Why Join Us? This is a strategic quality leadership role where you will shape how partner performance is measured and improved. You’ll be at the forefront of driving customer trust, policy integrity, and audit excellence—working with a passionate team committed to delivering best-in-class service.

Developing & implementing quality control system, Monitoring Quality Performance, Material Testing, Quality Check, Develop Corrective Action, Quality Process, Coordination with departments to improve the quality, Process comply with safety measures.

Job Title: *Machine Operator* Location: [Turbhe , Navi Mumbai] Experience: 6 months to 1 year Employment Type: Full-time *Job Summary* : Pack8 is seeking a skilled and detail-oriented Machine Operator to join our production team. The ideal candidate should have hands-on experience operating manufacturing machinery and a strong focus on safety, quality, and productivity. *Key Responsibilities* : Operate and monitor packaging/manufacturing machines as per standard operating procedures. Set up machinery and ensure all settings are correctly calibrated for each production run. Perform routine checks to ensure the smooth operation of the machine. Load raw materials into the machine and oversee the packaging/output process. Inspect finished products for quality and adherence to company standards. Report any equipment issues or malfunctions to the maintenance or supervisor team immediately. Perform basic troubleshooting and minor repairs as needed. Keep records of production output and report discrepancies Maintain cleanliness and safety in the work area. Follow all safety protocols and company policies strictly. *Requirements* : 6 months + of experience as a Machine Operator in a manufacturing or packaging unit. Knowledge of basic machine maintenance and safety practices. Ability to read and understand machine manuals/instructions. Attention to detail and ability to work independently or in a team. Physically fit and able to stand for long periods during shifts. *Preferred Qualifications* : ITI/Diploma in Mechanical/Electrical/Production Engineering (optional but preferred). Prior experience in the packaging industry will be an added advantage.

Role & responsibilities Knowledge of acrylic fiber testing and textile lab instrument handling. Textile lab working experience Familiar of TPM activity Skillset Computer : SAP ,NOW,MS office, Experience & Qualification: Years Experience: 1 to 2 Years Qualification: Diploma Textile

Position: Quality Engineer Location: Ahmedabad, Pirana (From our Aesthetic and Elegant Office) Department: Quality Control Salary: (2.40 - 4.0) LPA Type: Full-time About Us: At PressureJet Systems , we dont just deliver machineswe deliver excellence. As one of Indias leading high-pressure plunger pump manufacturers, we are on a mission to build an organization that thrives on innovation, integrity, and industrial leadership. We believe that Quality is not an act, its a habit —and if you feel the same, you might be the perfect fit for our team. We’re looking for a sharp-eyed, process-oriented Quality Engineer who’s ready to take ownership of our quality assurance processes. If you are passionate about engineering precision, problem-solving, and making things better every single day—let’s talk. The Role: As a Quality Engineer , you will ensure that every component and process aligns with our commitment to top-tier quality. From supplier quality assurance to in-process checks, you will play a critical role in delivering products that exceed customer expectations. You’ll work closely with cross-functional teams including Design, Production, Stores, and Assembly, and report directly to the Quality Head . Your insights and actions will directly impact our reputation for excellence across global markets. Key Responsibilities: Quality Planning & Execution • Prepare and implement in-process and final inspection plans aligned with control plans and drawings. • Ensure quality parameters are followed during production and testing phases. Defect Identification & Resolution • Identify, document, and analyze quality issues across components, assemblies, and systems. • Use Root Cause Analysis tools (5 Why, Fishbone, etc.) and implement CAPAs (Corrective & Preventive Actions). Supplier Quality Management • Perform incoming inspection of critical components. • Work with suppliers to resolve quality issues and improve part consistency. Documentation & Compliance • Maintain quality records, inspection reports, NCRs, and audit documents in accordance with ISO systems. • Support internal and external audits with data and evidence-based reporting. Continuous Improvement • Lead or participate in Kaizen initiatives and quality improvement projects. • Use data-driven techniques (Pareto, Trend Charts) to reduce rework and rejection rates. Team Coordination • Train operators and QC inspectors in inspection techniques and quality awareness. • Coordinate with Engineering and Production teams to develop quality checkpoints and test protocols. Required Skills and Competencies: Engineering Drawing Interpretation: Strong ability to read and understand complex drawings, including GD&T symbols. Inspection Tools Mastery: Proficient in using micrometers, vernier calipers, bore gauges, height gauges, and other precision tools. Problem-Solving Ability: Quick identification of quality issues with effective resolution and process feedback. Process Auditing: Exposure to ISO 9001:2015, process audits, and documentation. Data-Driven Decision Making: Knowledge of using statistical tools and root cause analysis. Ownership & Collaboration: Strong communication, report writing, and coordination skills across departments. What Makes You Our Perfect Match? Experience: • 1 – 4 years of hands-on experience in Quality Engineering (preferably in precision machining or pump manufacturing industry) Qualification: • BE/BTech or Diploma in Mechanical or Production Engineering Knowledge: • MS Excel, ERP, Control Charts, 7 QC Tools • ISO 9001 Quality Management System • CAPA Tools, 5 Why Analysis, Pareto Analysis • Experience with CMM, Profile Projector or Digital Height Gauge is a plus Physical Requirement: • Must be willing to work on shop floor and conduct physical inspections as needed, Should also be open for Vendor Visit as per the requirements. Why You’ll Love Working with Us: High-Impact Role – Directly influence product quality, customer satisfaction, and brand credibility • Continuous Learning – Training on advanced tools and global quality standards • Empowered Teams – Your voice matters, and your ideas will be implemented • Dynamic Culture – Friendly, open, and innovation-driven work environment "Join PressureJet Systems and help shape the future of Indian manufacturing with world-class quality practices. Let’s put BHARAT on the global map through engineering excellence and uncompromised quality."

As a Junior Engineer - Procurement, you will be responsible for supporting the procurement team in the sourcing, purchasing, and delivery of goods and services required for the projects and operations undertaken by the Company. You will work closely with suppliers and internal stakeholders to ensure that all procurement activities are carried out efficiently and effectively. Responsibilities: 1. Understanding project requirements and completing all duties assigned by the Reporting Manager. 2.Assist in identifying potential suppliers and conducting supplier evaluations. 3.Support the procurement team in negotiating contracts and pricing with suppliers. 4. Develop skills in making business savings using negotiation and procurement best practice tools and methods. 5. Assist in preparing purchase / work orders and ensuring delivery of goods and services on time. 6.Planning & scheduling the procurement activities for the Steam Plants, Briquetting Plants (BPs), Collection Centre, Storage Yard and Biomass Collection and process equipment's. 7. Work closely with internal stakeholders to understand their procurement needs and requirements. 8. Monitor supplier performance and take appropriate action to address any issues or concerns. 9. Develop supplier relationships and maintain good communications. 10. Assist in maintaining accurate records of procurement activities, including budgets, invoices, and receipts. 11. Contact suppliers to resolve queries and issues. 12. Compile supplier analysis reports and data relating to supplier performance to enable evaluation. 13. Assist in the assessment and evaluation of suppliers and supplier performance reviews. 14. Take a professional and consistent approach to all supplier relationships in line with purchasing processes and procedures. 15. Prepare reports as and when required. 16. Maintain department records and undertake any general departmental administration. 17. Stay up to date with industry trends and best practices related to procurement. 18. Keep track of Inventory at various locations. 19. Conversion of PR ( Purchase Requisition ) to Pos in minimum timeframe. 20. Maintain close liaison with the Finance Team for the timely release of payments to vendors. 21. Any other tasks entrusted by superiors.

Responsibilities: * Conduct quality checks on products during production process * Collaborate with cross-functional teams for improvement initiatives * Ensure compliance with quality standards through inspections and testing Provident fund Health insurance

To manage quality operations of Poly Propylene and extrusion and products related to PBT Glass, Mica, poly carbonate etc.

Job Opening: Field Quality Executive Location: East Region Company: Devyani Food Industries Ltd. Position: Full-Time Experience Required: Minimum 04-06 years (Ice Cream preferred) Salary: As per industry standards Job Summary: We are looking for a Field Quality Executive. The ideal candidate will be responsible for overseeing or assessments are required the management of cold rooms and deep freezers, maintaining push carts and collaborating with other departments to optimize operational efficiency and quality compliance. Covers tasks from product verification , defect analysis, customer feedback resolution and reporting .Submit daily summaries report to the Head of the Quality Assurance & Head of the Sales department. Key Responsibilities: Daily planning for review inspection schedules and customer visit plans, coordinate with sales Teams and ensure availability of required the test equipment, documentation , temperature thermometer & Log Sheets. Verify conditions of the vehicles, handling and usage practices ,inspect product quality and packaging integrity and check compliance against SOPs, product specifications and customer expectations. Maintain time and daily reports for visiting the site while observed the issues and take action , gather complaint details and inspect the product in question and conduct root cause analysis, The area around deep freezers must be clean, with no dirt or debris. Avoid overloading deep freezers, as this can prevent them from maintaining the correct temperature , leading to product melting, sogginess , deformation or other defects. There should be no ice formation within the deep freezer. Ensure the Product Temperature maintains a temperature of 18C or below. All crates should be positioned at least 1.5 feet away from the walls. Stacking crates should not exceed the height of the cooling unit to ensure proper air circulation around all products. Train field teams or vendors/ Distributors on basic quality requirements of product checks and handling. Participate in regular review & updating. Document feedback and improvement suggestions from the field. Candidate Requirements: Bachelors/Diploma in Dairy Technology years of experience in a production role (preferably in ice cream, dairy, or frozen dessert sector) How to Apply: Interested candidates can send their updated resume to tanusree.nag@creambell.com

Receiving of parts for coating and prepare documentation for further processing Operation of Weasy / SAP system Inspection of Incoming parts - Visual and parameter Follow process as per standards (QMS,EMS,Internal operation standards) Communicate to shift leader & quality engineer in case of issues Prepare parts for cleaning and maintain cleaning trays as per standards Inprocess visual inspection after cleaning and coating Defixturing and inspection of the parts to ensure no non-conforming parts reaches customer Document and deliver the parts for packing department, Ensure necessary identification done for different groups ex., Good parts, rejected parts, PRAC etc., Adhere and ensure everyone in the department follows to all safety requirements Involve, suggest and implement HSE ,5S, OOE & Cost reduction plans Oversee failures and involve in implementation of preventive actions & corrective actions for internal and external complaints.

Pavans Group Techsoft Private Limited. is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey Developing and implementing quality control procedures Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiatives

KEY DELIVERABLES/ RESPONSIBILITIES Inbound QC: - To inspect all the FG, SFG and packing material arriving at the warehouse on a sampling basis. Release from ERP after results. And maintain QC records. Packing activity with traceability: - Inspecting as per quality norms at all verticals like B2C, B2B, Store and ensure packing and dispatch with accuracy. And maintain QC records. Training: - To impart training to the workers on a regular basis on the floor to enhance the quality of production and packing process of the products. And maintain training records. Out Bound QC: - All QC Inspection before dispatch of FG/PM from floor. As per order wise. NPD Support: - To support the launch of NPD items. Conduct and review transit trials as instructed by the NPD team. Return Process: - Inspecting all return materials and getting them transferred to different locations in ERP based on material quality. Qualification- Chemistry, BSC/MSC/chemical Engineering Ensure Quality management system in place and operational. Implement GLP in laboratory and safe work practices. Facilitate implementation of GMP and GHP in Warehouse. Checklist & BPR maintenance Conduct training for officers and associates on Quality standards and practices Work on people development and job enrichment. Implement control measures through control plans and monitoring to assure product quality. Ensure packaging delivery on time and complete. SOP creates and follow up for all processes and requirements. SKILLS: a. Laboratory Packaging material analysis and Equipment analysis. b. Laboratory Equipment handling & maintenance. c. GLP and GMP process control. d. In process quality control. e. SOP create & Training. f. Having good exposure on ISO 9001-2015 & ISO 22716 requirements

Skills: ? Create Purchase Orders (PO), PO amendments / deletions based on requests ? Attempt to resolve outstanding receipt-related issues / open order expediting ? Handling queries regarding Invoice / PO Mismatch ? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner ? Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues ? Verify requisition is accurate and contains updated requirements and information per agreement. ? Validate approvers and add new approvers if required. ? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: ? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) ? Ability to negotiate with suppliers ? Procurement and analytical background ? User knowledge of database applications (it is not a must) ? ERP experience is a must (Preferrable Lawson) " style="white-space: normal;">Skills: ? Create Purchase Orders (PO), PO amendments / deletions based on requests ? Attempt to resolve outstanding receipt-related issues / open order expediting ? Handling queries regarding Invoice / PO Mismatch ? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner ? Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues ? Verify requisition is accurate and contains updated requirements and information per agreement. ? Validate approvers and add new approvers if required. ? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: ? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) ? Ability to negotiate with suppliers ? Procurement and analytical background ? User knowledge of database applications (it is not a must) ? ERP experience is a must (Preferrable Lawson)

Location : Krishnapatnam City : Krishnapatnam State : Andhra Pradesh (IN-AP) Country : India (IN) Requisition Number : 40201 Business Title: Officer-Ammonia Global Job Title: Sup Sp III Eng/CAPEX PM Global Function: Industrial Operations Global Department : Industrial Operations Reporting to: Manager-Packaging Role Purpose Statement: Ensure smooth running of utility equipment s and Vanaspati Production with quality and Food Safety Main Accountabilities: Operate and Maintain the packing utility equipment (Chillers, air compressor, ammonia system, cold rooms, cooling towers, Air Dryer) Ensure to maintain cold room cycle and timely Vanaspati FG delivery to dispatch. To record and monitor the equipment parameters in shifts. Operate the refinery & bakery ammonia plant. Follow the Safety & food safety Standards & HACCP standards. To conduct pre shift risk assessment and Tool box talk with the entire team.. Ensure the proper utilization of manpower. Sustain the 5s & housekeeping in ammonia plant. Ensure the online quality check of cold room parameters. Ensure to clean & dry vanaspati tins and Timely handover to dispatch Regular machine health check-up and follow maintenance of machine as per schedule. Minimize wastage and damage in respect to oil and packing materials. Maintain the shift records and log book and proper hand over take over. Knowledge and Skills: Behavior Use knowledge of Bunge s business, structure and strategy to develop innovative solutions to improve results or eliminate problems. Build partnerships, appropriately influence to gain commitment, foster talent and coach others to grow in current or future roles.. Drive results through high standards, focus on key priorities, organization, and preparing others for change." Technical Sound Knowledge of Chillers, air compressor, ammonia system, cold rooms, cooling towers, Air Dryer. PM, Trouble shooting, DCS/ SCADA operations, GMP Education & Experience: ITI/Diploma 5 to 8 years Bunge is an Equal Opportunity Employer. Veterans/Disabled

Skills: ? Create Purchase Orders (PO), PO amendments / deletions based on requests ? Attempt to resolve outstanding receipt-related issues / open order expediting ? Handling queries regarding Invoice / PO Mismatch ? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner ? Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues ? Verify requisition is accurate and contains updated requirements and information per agreement. ? Validate approvers and add new approvers if required. ? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: ? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) ? Ability to negotiate with suppliers ? Procurement and analytical background ? User knowledge of database applications (it is not a must) ? ERP experience is a must (Preferrable Lawson)" style="white-space: normal;">Skills: ? Create Purchase Orders (PO), PO amendments / deletions based on requests ? Attempt to resolve outstanding receipt-related issues / open order expediting ? Handling queries regarding Invoice / PO Mismatch ? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner ? Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues ? Verify requisition is accurate and contains updated requirements and information per agreement. ? Validate approvers and add new approvers if required. ? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: ? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) ? Ability to negotiate with suppliers ? Procurement and analytical background ? User knowledge of database applications (it is not a must) ? ERP experience is a must (Preferrable Lawson)

Update our Quality Management System (QMS) Set detailed guidelines on what needs to be checked and what the quality standards are Audit our systems based on ISO 9001:2015 requirements Determine quality metrics for all manufacturing procedures

Role & responsibilities Cost Estimation, Quantity surveying, planning & designing, Quality Assurance. Preferred candidate profile Candidates who can speak Tamil are preferable.

Experience in Live underwriting Follow quality control policies & procedures Able to fulfill the role of subject matter expert Analyze individual guaranty & closing files Knowledge on 4Cs & income calculations Experience in quality check and control

Role & responsibilities - Implementation of Quality systems, Quality management with optimized costs at site. - Ensure availability of standard reference documents like Procedures, Guidelines, Training modules, Quality Assurance Plans for use at site - Maintain control on quality of activities with regular surveillance at all areas of project - Monitor follow up action consequent to the Internal / External audit to close all audit points - Ensure Calibration of Measuring and Test Equipment at site - Prepare Daily Concrete report with latest updates and communicate to team - Check major activities thoroughly at each stage to eliminate errors, to facilitate on time commencement of next activity - Ensure routine testing on raw materials at the frequency as per QAP (ensuring witness of client whenever required) and keep records for the same - Inspection of all incoming materials and maintain records with authorization by client, wherever required - Ensure proper documentation of all advices, minutes of meetings, or any other documents shared / received during the project planning or review meetings - Timely submission of all quality records for billing purpose - Organise Quality Review meetings at sites to escalate key issues / Abnormalities / Non conformances for further actions to Project Manager - Advise the team on qualitative requirements, latest trends in quality and various options to ensure quality of materials & work - Prepare MIS reports on regular basis - Share status of Quality observations to HO on weekly basis - Update Site PM on customer feedbacks on quality regularly (at least once a month) Must have experience in Govt./Semi Govt. Building Construction Field & Computer Literacy is a must for this Requirement. Qualification : M.Tech (Civil)/B.Tech/B.E (Civil) Experience: Minimum 05 years to 08 years Location: Ahmedabad Sites (For Building Projects) Contact Details: 6351125395 Mail Id: hr.ho@spginfra.in

Role & responsibilities • Implement, maintain, and improve quality management systems to ensure compliance with industry standards and customer expectations. Conduct regular audits of manufacturing processes, procedures, and systems to identify gaps and ensure adherence to quality standards. Collect, analyze, and report on data related to quality performance, product defects, and process improvements. Utilize findings to drive corrective actions and optimize processes. Ensure all documentation is accurate, up-to-date, and complies with internal and regulatory standards. Oversee and manage CAPA processes, ensuring issues are identified, analyzed, and corrected in a timely and effective manner. Be willing and flexible to work in the field as required, collaborating with teams to resolve quality related issues on-site. What makes you a great addition to the team: • Clearly communicate quality issues, findings, and improvements to both internal teams and external stakeholders. • Utilize strong analytical skills to identify root causes of quality issues and develop effective solutions. • Work effectively with cross-functional teams, including production, engineering, and supply chain, to achieve quality goals. • Exhibit a keen eye for detail in inspecting processes, products, and reports to ensure compliance with quality standards. • Demonstrate the ability to adapt to changing environments and take initiative in driving quality improvements across operations. • Bachelors degree in Engineering, Life Sciences, or a Quality-related field. • 3-5 years of experience in a quality assurance or quality engineering role, with a strong background in quality management systems and process optimization.

Role & responsibilities Conduct regular audits of inbound calls and customer service emails to assess quality, accuracy, and adherence to standard operating procedures. Identify communication gaps, process deviations, and compliance breaches. Maintain detailed records of audit findings and share trend analysis reports weekly/monthly. Collaborate with team leads/managers to coach and guide staff on improving customer interactions. Assist in designing quality monitoring formats and audit checklists. Help develop training content and support refresher sessions based on audit insights. Recommend process and communication improvements based on audit observations. Ensure data privacy, accuracy, and confidentiality during audits Publish MIS and drive for better quality scores The candidate should have 1) Minimum of 3-4 Years in Call center Call handling & e-mail handling experience 2) Minimum 1year experience in auditing calls/e-mails and should have delivered feedback to the employees 3) Understanding the parameters like Quality Form creation/Coaching/Training Needs Identification (TNI) through audits