1790 Quality Audit Jobs - Page 40

Naksha solutions is looking for Documentation and QC Manager to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality control inspection and testing procedures Analyze quality control data and trends to identify areas for improvement Develop and implement corrective actions to improve quality control processes Ensure compliance with industry standards and regulatory requirements

ERNAKULAM MEDICAL CENTRE is looking for Quality & Accreditation Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Detailed JD (Roles and Responsibilities) Implement and oversee CMMI processes and maturity levels Establish quality governance frameworks and procedures Conduct and manage quality audits across the GEC organization Analyze internal audit findings on Quarterly and Yearly basis to identify CAPA. Drive continuous improvement initiatives based on audit findings Collaborate with teams to implement quality management systems Create and present quality performance reports to management Collaborate with teams to implement quality management systems Manage external auditor relationships and certification processes. Conduct Quality Assurance training and perform workshops

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Responsible for ensuring the quality and safety of a project. Preparing QA/QC plans for new construction and refurbishment, and establishing quality procedures.Conducting daily inspections and tests & monitoring construction activities for compliance Required Candidate profile Only those candidates should apply who have experience in building projects. concrete temperature plan Knowledge of highest grade of concrete like M 60 to M 80 Batching Plant Execution

GeneTech- ATS GeneTech Private Limited is looking for Quality Manager: to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Roles and Responsibility Develop and implement comprehensive testing strategies to ensure high-quality software delivery. Collaborate with cross-functional teams to identify and prioritize testing requirements. Design and execute automated tests using various tools and technologies. Analyze test results and report defects to the development team. Participate in agile development methodologies and contribute to process improvements. Ensure compliance with industry standards and best practices. Job Requirements Strong knowledge of quality control principles and methodologies. Experience with automation testing tools and technologies. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Familiarity with agile development methodologies.

Soxo is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey. A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include : 1. Developing and implementing quality control procedures2. Analyzing data to identify trends and areas for improvement3. Collaborating with cross - functional teams to resolve quality issues4. Documenting and communicating test results to stakeholders5. Participating in continuous improvement initiativesRequirements for this role include a strong attention to detail, experience with quality control methodologies, and excellent analytical and problem - solving skills.

Audit AR work according to the Denial Management scenarios and the mandatory AR audit check points. Prepare and publish weekly audit report. Take feedback sessions with the AR teams of different-different PODs and publish MOMs at least twice a month

1. Act as customer relationship manager for product quality at corporate. 2. Monitor & improve ORM-social media complaints by analysis of product complaints/feedback/comments on social media. 3. Coordinate with plants for Timely reporting and resolution of Safety Issue, Zero Hour Issue and Critical Customer Complaints. Monitor and Improve TAT of Complaint Resolution. 4. Warranty/Customer complaints analysis and ensure improvement projects initiation & implementation against top contributors. 5. Monitor and improve of e commerce rating of product on various on-line sales portal e.g. Amazon, Flip cart and other portals etc. 6. Monitor and improvement Net Promotor Score (NPS) through product actions. 7. Conduct Customer Delight Survey across product categories and publish product category wise score.

Monitor and evaluate inbound/outbound calls, emails of the Pre Sales team. Ensure adherence to quality standards, communication protocols, and customer service expectations. Identify process gaps and recommend improvements to enhance team efficiency and lead conversion rates. Maintain quality audit reports and provide regular feedback to team leaders and management. Work closely with the training team to design refresher training modules based on quality assessments. Track and report KPIs like TAT, lead handling accuracy, and follow-up effectiveness. Conduct quality calibration sessions with the Pre Sales team to align on performance standards. Provide actionable insights from customer interaction analysis to improve processes and conversion. Required Skills & Qualifications : Bachelors degree in Business Administration, Marketing, or related field. 3 - 5 years of experience in a quality assurance or analyst role, preferably in real estate or a sales-driven environment. Strong analytical and communication skills. Knowledge of CRM systems (Salesforce) is a plus. Ability to work collaboratively and manage multiple priorities. Proficiency in Call Audit Tools, MS Excel and reporting tools.

Role & responsibilities FSMS Documentation : Prepare, update, and control SOPs, manuals, forms, and HACCP plans as per BRCGS, ISO 9001:2015, and FSSC 22000 standards. Internal Audits : Plan and execute audits; identify non-conformities; implement CAPA; maintain audit schedules and readiness. Compliance & Certification : Ensure adherence to statutory, regulatory, and customer-specific requirements; support certification processes and third-party audit activities. Licensing & Annual Returns : Oversee timely renewal of licenses (e.g., FSSAI) and submission of required annual returns. Raw Material Analysis : Monitor and record daily analysis of raw materials to ensure compliance with quality and safety standards. Artwork Compliance : Provide inputs for artwork and labelling requirements for both export and domestic markets, ensuring compliance with relevant regulations such as USFDA, CFIA, EU, FSSAI, and other country-specific standards. Preferred candidate profile Experience in food processing industry handling FSMS documentation and audits. Hands-on experience with BRCGS Issue 9 and FSSC 22000 v6 implementation and maintenance. Familiarity with ISO 9001:2015, and GFSI benchmarked schemes. Female candidate preferred

Role & responsibilities Responsible for Overall production quality, QC's and take care of cutting & fabrication production and sub process adherence as per standard and SOP. Need to identifies and sets appropriate quality standards and parameters for products. Need to analysis data of customer complaints and finding the areas to improve our quality to fulfil customer needs. Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery. Prepare Quality documents, QC's and establish Production. Setting requirements for raw materials and products from suppliers and monitoring their compliance. Oversee all product development procedures to identify deviations from quality standards. Need to approve the right products in production and to reject defectives. Need to find opportunities for improvement and develop new efficient procedures Responsible for plant production productivity both individual, and teams goals. Prepare ISO formats for all stages of production, operation, stock, wastages management. Ensure Cutting and fabrication production with job card for daily weekly output target achievement. Prepare production plan and need to ensure the flow of production with QC's To ensure all process from fabrication, powder coating, as per the project schedule and timely completion. To introduce strict measure through checklist for quality check in all stages of production. Job reports of all production need to analysis with document and update to Managing Director in weekly production review meeting. Need to do gap analysis in process and close the gaps for better process flow. Plan products line with invention and develop new products in domain specific service Like Panels, HVAC, AHU and other specific requirements of market needs. Discuss with sales and marketing team for developing newer products in line with customer expectation. Co-ordinate with sales and marketing team, Engineering, design for smooth production to supply to achieve customer delight

• Monitored quality issues and provided feedback to production teams. • Executed tasks assigned by senior manager. • Conducted vendor factory audits for new developments. • Prepared final project inspection reports.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career, About The Team Did you know that only around 4% of the worlds GDP comes from internet commerceAt Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity While the promise of a global online economy is palpable, it doesnt come without significant risk Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses The Risk team ensures that our platform remains safe, and that prohibited parties are not allowed to utilize our services, What youll do The Risk Ops Quality team is looking for an experienced Quality analyst to conduct quality reviews and oversee the day-to-day quality assurance of the Risk operational team The right person for this role has an eye for detail, is obsessed with quality processes and outcomes, and values efficiency The Quality Insights analyst will be joining a highly collaborative global team that supports the broader global Risk department at Stripe In this position, you will be responsible for conducting quality audits and providing oversight and maintenance of the process to measure and improve the quality of our Risk vertical A successful Quality analyst will have a concrete understanding of the online Risk landscape in the payments/FinTech space, a forensic ability to detect root causes of human error, and an innovative mindset to recommend process improvements that eliminate errors, The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space, Responsibilities Conduct quality evaluations of Risk [Fraud Operations] review cases Oversee and refine Quality evaluation plans in accordance with applicable policies and procedures for Risk program at Stripe Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken Work cross-functionally with senior Risk stakeholders to formulate remediation action items and ensure timely compliance with the associated action plans Draft regular reports for management, highlighting the results and recommendations for mitigations Maintain clear and organized documentation in relation to how Risk program [Fraud Ops] quality assurance is structured, including sampling logic and coverage of the QA oversight Maintain a critical eye on the effectiveness of the Fraud Operations team, and drive experiments on and improvements to the quality oversight program in order to increase confidence in the Quality evaluations Who you are Were looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements, you are encouraged to apply The preferred qualifications are a bonus, not a requirement, Minimum Requirements Minimum 4 years of experience across quality assurance and/or controls testing within a Risk environment Quality metrics development experience Ability to manage multiple projects simultaneously with minimal supervision Excellent analytical and communication skills Experience working in a fast-moving operational environment and navigating ambiguity Preferred Qualifications Knowledge in payments and the fintech industry Familiarity with SQL and ability to use template or premade SQL queries as part of investigations In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users This expectation may vary depending on role, team and location For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible, Pay and benefits Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally,

Provision of differentiated Quality Support for Strategic Partnership Account(s) Responsible for customer quality and regulatory resolution and follow-up of quality incidents Foster customer intimacy and provide customers with interim updates during extended site investigations Demonstrate expertise in project management, typically in the form of coordinating complex customer inquiries or investigations across global sites Deliver Quality Services, adopting a consultative approach to understand customer needs, explain our quality systems capabilities and communicate that commitment Implement standards to ensure customer satisfaction for quality and regulatory matters for the whole Life Science portfolio. Implement policies, procedures and methods to provide quality and regulatory product and service information and continuously improves the same. Ensure sustainable relationship with key customers. Collect data in partnership with CRM colleagues and Business partner for the Commercial and Business Areas to monitor, report and improve quality performance from a customers perspective. Direct / support in the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment. Applies broad industry and commercial awareness to drive quality performance across LS. Contributes/ Leads internal facing relevant (quality services, operations, marketing, sales, etc.) training/ education courses. Who you are: Masters or Bachelors degree (chemist, pharmacist, biologist, engineer) or equivalent experience in a relevant Life-Science-based position. Professional experience, more than 10 years industry experience. Excellent verbal and written communication skills, fluent in English. Understanding of basic Quality Assurance concepts and knowledge of FDA and/or EMA, cGMP regulatory requirements.

Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, process, chat according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives such as quality coaching programs, and recognition programs. Take ownership of facilitating calibration sessions with key stakeholders and Operations team. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Quality Assurance for Accounts Receivables (AR) Conduct audits on customer invoices to ensure accuracy. Identify and rectify billing discrepancies and errors. End to end knowledge in billing process. Provide recommendations for process improvements to enhance collections efficiency. End to end Knowledge in Accruals Quality Assurance for Accounts Payables (AP) Verify supplier invoices and payment accuracy through regular audits. Post invoices in the system, PO(purchase orders) and Non-PO. Knowledge to manage Vendor Query , payment files, aging report. Identify anomalies or fraud risks and suggest corrective actions. Support reconciliation efforts and assist in streamlining payment processes. Procurement Quality Checks , Audit vendor selection and procurement transactions for compliance and efficiency. Update the Purchase Orders in the System towards the vendor for posting of invoices. Segregation of invoices. Ensure adherence to procurement policies and ethical purchasing standards. Analyse procurement KPIs to improve sourcing and purchasing effectiveness. Pricing Quality Analysis, Conduct pricing audits and verify pricing structures against approved guidelines. Identify discrepancies and potential revenue leakage in pricing models. Evaluate cost data, competitor benchmarks, and market trends for pricing optimization. Collaborate with finance and sales teams to enhance pricing strategies. Meal Ordering Associate, Accurately input order items in the System. Collaborate with Unites to get the missing BB. Finalize all the flights to ensure the billing is managed. Trainer Key Responsibilities: Design and Develop Learning Programs: Define parameters of the learning program by clarifying the purpose and type of learning program with key stakeholders. Develop program content by researching, developing and documenting specific subject matter content according to dnata Global curriculum standards. Structure the learning program by breaking the content into manageable segments and documenting the timeframe for each segment. Determine and confirm delivery strategies and required assessment methods and tools. Document complete learning programmes in line with organisational requirements, review with key stakeholders and adjust as required. Training Delivery and Effectiveness: Deliver training programmes demonstrating work-skill instruction, facilitated learning or group based learning. Establish and implement delivery methods by identifying the context for learning, individual learning styles and learner characteristics. In all cases ensure the delivery of a safe learning environment. Maintain, develop and review the delivery method to support and reinforce new learning, building on strengths and identifying areas of development. Monitor learner progress using measures to ensure learners are acquiring new technical skills, generic skills and knowledge. Plan and Conduct Assessments: Plan, design and develop assessment activities with relevant stakeholders to meet regulatory or organisational requirements as appropriate. Select assessment methods that support the collection of defined evidence. Contribute to assessment by discussing and confirming with the learner the context, including learners’ characteristics and any need for reasonable adjustments. Assess competence by examining the collected evidence and evaluating to ensure it reflects the evidence required to demonstrate competence. Provide clear and constructive feedback to learners regarding the assessment decisions and develop any follow-up action plans required. In addition to Subject matter knowledge, the following Skills are required: Good interpersonal skills Outstanding written and verbal English language Intermediate / Advanced Microsoft PowerPoint Ability to read and interpret a range of documentation, including technical and subject matter specialism. Good presentation skills Qualifications & Skills: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. 3+ years of experience in financial auditing, quality assurance, or procurement analysis. Strong analytical skills with a keen eye for detail. Advanced Excel skills. Knowledge of AP, AR, procurement policies, and pricing strategies. Effective communication skills for reporting findings and collaborating with teams. Role & responsibilities Preferred candidate profile

Job Description Designation : Asstt. Manager QA QC Exp. minimum 10-12 years, (must have real estate/ High rise building construction with QC and site execution Quality Testing & Monitoring) Qualification: B. Tech/B.E. Civil Engineering with 10-12 years of experience working in Real Estate/High rise Building Construction industry. Role : Quality Assurance, Quality Control, and related responsibilities Industry Type: Real Estate Quality Assurance: Perform quality checks to ensure that all construction works (Structure, Interiors finishings, MEP) are executed in accordance with approved Method Statements, Inspection and Test Plans (ITPs), drawings, and specifications. Conduct post-concreting audits and issue Non-Conformance Reports (NCRs), classifying them as major or minor, and track their timely closure. Review the calibration status of all testing equipment used on the project to ensure that only calibrated equipment is utilized. Ensure all quality-related arrangements are in place prior to the commencement of concrete works. Quality Control: Conduct Quality Control inspections at designated stages as defined in the approved ITPs, drawings, and specifications for all construction works (Structure, Interiors finishings, MEP). Inspect incoming materials at the project site and, when necessary, perform inspections at vendor or supplier facilities to ensure compliance with standard specifications. Perform inspections of formwork and pre-concreting activities, including verification of XYZ coordinates, levels, verticality (plumb), and compliance of shuttering and reinforcement works with project specifications. Check reinforcement placement against the latest issued construction drawings (GFCs), and conduct random checks to verify the accuracy of the Bar Bending Schedule (BBS) as per reference drawings. Randomly verify the quality of fresh concrete during pouring operations, including checks on slump, cohesiveness, retention time, and batch mixing sheets, ensuring compliance with the approved design mix. Post concrete audits Preparing Daily, Weekly and Monthly reports in specified formatsLiaison with Contractors to ensure the implementation of good construction practices at site. Oversee and manage quality control procedures for real estate projects, including site inspections, materials testing, and process audits Develop and enforce quality assurance procedures, ensuring compliance with IS and CPWD specifications Collaborate with project managers, designers, and contractors to ensure the construction process meets required specifications Conduct detailed inspections to identify potential quality issues Lead quality audits, assist in preparing final project quality reports Review construction plan and working drawing for quality related issues Provide mentorship and training to junior site engineers and construction staff on the best quality practices. Note:- Willing to travel to various locations, including Goa, Rishikesh, and Ayodhya, for site visits as and when required, (Apart from NCR) For any query:- Please call Pooja Dutt @ 9711750147 Whatsapp @ 7977731191 Email your CV @ dutt.poojahr@investors-clinic.com

TOURISM FINANCE CORPORATION OF INDIA LIMITED Experience: Fresh MBA/CA from a premier in Role: Business Origination, Credit Underwriting, Credit Monitoring Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles. Participate in projects and initiatives to demonstrate competence and add value to the organization. Provide support to managers and teams, as needed. Attend meetings, conferences, and other training events to expand knowledge and network with other professionals. Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes. Strong commitment to learning and professional development and be open to feedback and constructive criticism. Excellent communication, interpersonal, and problem-solving skills. Experience: Fresh MBA/CA from a premier in Role: Business Origination, Credit Underwriting, Credit Monitoring

We are looking for a Standard Setter to join our team and ensure that our clients' data is accurate, complete, and meets industry standards. The ideal candidate should be a graduate with strong attention to detail, excellent analytical skills, and a proven track record of identifying and resolving data quality issues. Job responsibilities Collaborating with clients to understand their data requirements Developing quality standards and guidelines for data collection and analysis Implementing quality control procedures to ensure that data is accurate, complete, and meets industry standards. Identifying and resolving data quality issues, including data cleansing, transformation, and validation Conducting regular data quality audits and reporting on findings to clients Providing guidance and support to clients on data quality issues Maintaining accurate records of data quality checks and reporting Qualifications Bachelor's degree or higher in any field Strong attention to detail and analytical skills Experience with data analysis and quality control Familiarity with data management and reporting tools Excellent written and verbal communication skills Ability to work independently and as part of a team Strong problem-solving and critical thinking skills

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. We are looking for non technical experience in BPO industry Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant with company policies and regulatory requirements -Implement and monitor best practices to optimize workflow efficiency and service quality. -To manage, mentor, motivate and lead team. -Ability to priorities and manage multiple task efficiently. -Excellent Verbal and written communication Qualifications: Bachelor’s degree in Business Administration, Insurance, Finance, or a related field, (Master’s degree preferred). Minimum 4-5 years of experience in insurance operations, with at least 2 years in a managerial role.

We are Hiring for Internal Audits and Quality Complaint Coordinator - Spex for our client company for Remote location Job description- Looking for 8+ year experience Role & responsibilities Internal Quality Audits Service a) To develop an Internal Quality Audit (IQA) SOP for Spex review and approval and incorporation into the Spex Quality System. b) Collaborate to develop a propose Quarterly IQA schedule and location priority. These may be completed onsite or remote based on needs and scheduling opportunity. c) Develop an Internal Audit Checklist to capture all quality and regulatory requirements. d) Schedule and visit the four facilities to conduct e) To review documentation and records and assess QMS for gaps to current requirements as well as upcoming requirements in the EU and Canada as applicable. Observations will be identified in the IQA reports. f) Present findings informally after each audit day for discussion and request additional information and evidence as identified. g) To document and present findings in a final report. These reports and remediation recommendations will be prepared following each audit. Quality Complaint Coordinator Service a) Lead daily quality meetings with sales, customer service, and operations teams to ensure quality complaints are handled in a timely manner and follow up with corrective action owners to ensure timely completion. Liaise with customers affected by quality complaints to ensure complete resolution and total customer satisfaction b) Manage quality complaint data to effectively report out KPIs to leadership team and to ensure accurate documentation of records c) Complete return merchandise authorization and return to vendor processes effectively d) Manage documentation effectively of supplier corrective action reports and internal corrective action reports. Liaise with suppliers to ensure corrective action is taken to avoid future defects e) Establish and communicate quality metrics and data to department managers and their teams for problem identification, resolution, loss reporting, and to ensure proper action is taken and that the steps are initiated to avoid repeat errors. f) Work with the manufacturing quality lead to maintain documentation and revision level of quality documentation for all products or services g) Maintain document and revision control to applicable ISO standard Looking for candidates who can join immediately or within 20 days.