Quality Assurance Engineer

As a Quality Assurance Specialist at our company, you will play a crucial role in ensuring exceptional customer experiences by monitoring, analyzing, and elevating service interactions. Your focus will be on assessing service quality, identifying improvement areas, and exceeding quality standards consistently. Your responsibilities will include reviewing various service interactions such as calls, emails, chats, and other channels to evaluate service quality. By analyzing customer feedback from surveys, complaints, and metrics, you will be able to identify trends and suggest improvements. You will develop and implement quality assurance procedures, guidelines, and monitoring tools to uphold best practices. Regular quality audits will be conducted by you to detect non-conformance and drive corrective actions. Training sessions on quality standards and best practices will also be designed and delivered by you. Your strong analytical skills will be essential in data analysis to identify recurring trends, while your excellent communication skills will aid in conveying insights effectively. Problem-solving abilities will enable you to pinpoint issues and propose effective solutions, with a keen eye for deviations from quality standards. Interpersonal skills will be utilized as you work with diverse teams and interact with customers. Proficiency in Excel and basic analytical tools will be required for data analysis, along with the capability to develop and deliver training modules. To excel in this role, you should hold a Bachelor's degree or equivalent and have at least 2 years of experience in QA, quality monitoring, or customer service compliance. A proven track record in quality audits, feedback analysis, and training delivery will be advantageous. This is a full-time, permanent position with benefits such as health insurance, paid sick time, and Provident Fund. The work schedule is during the day shift, and the work location is in person. If you are ready to contribute to delivering exceptional customer experiences and exceeding quality standards, we look forward to speaking with you. Contact us at +91 9979871919. The expected start date for this role is 15/07/2025.,