Quality Analyst || International BPO

Quality Analyst

Key Responsibilities

• Conduct thorough quality monitoring of calls for an International Voice process, ensuring adherence to quality standards and operational procedures.
• Provide clear, concise, and constructive feedback to agents to improve performance and enhance customer experience.
• Collaborate effectively with team members and other stakeholders to identify training needs and process improvements.
• Utilize

  7 QC tools

  to analyze data, identify trends, and pinpoint root causes of quality deviations.
• Maintain accurate quality records and prepare comprehensive reports on team performance.
• Adapt to rotational shifts and offs, contributing to a consistent quality monitoring schedule.

What We're Looking For

• Experience:

• 1+ years as a Quality Analyst in International Voice (Mandatory).

• Must have worked with 7 QC Tools.

• 1 year of documented QA experience with an International BPO (Mandatory).

• Communication:

  Excellent verbal and written communication skills are essential for providing clear feedback and effective collaboration.

• Flexibility:

  Willingness to work in

  rotational shifts and on rotational offs

  .

• Education:

  Graduate / UG (any stream) eligible.

Perks & Benefits

• Competitive salary

  ranging from 3 LPA to 6 LPA, based on your experience and performance.

• Cab facility

  for convenient commuting.
• Opportunity to work in a

  fast-paced, international work environment

  .
• Excellent

  career growth and upskilling opportunities

  .

Interested in Joining

HR Ankita