Quality Analyst

You have good experience and knowledge in Quality management Systems, Process Improvement, Service Delivery, and Quality Control methodologies. You are familiar with Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), and Lean methodologies. You have experience in Quality Assurance practices that lead to stable and predictable process performance. You have expertise in replicating best practices and standards, realizing cross-industry synergies. You have leveraged industry-leading Quality audit platforms to enhance user experience and efficiency of the Quality Team. You have managed transition accounts and driven early stage interventions to ensure the right first-time implementation of quality processes. You are skilled in diagnosing and implementing improvement opportunities to solve chronic business challenges, focusing on process effectiveness and efficiency. You have the ability to enhance key metrics by driving focused initiatives, partnering with delivery and client teams to lead business benefits. You can analyze complex data and share key process and business insights with the leadership team. You are capable of project managing complex change initiatives by partnering with clients. You understand Lean and Six Sigma concepts and can demonstrate quality concepts to meet business objectives. You work closely with the Training Team to drive key Knowledge Management initiatives and close the loop on the implementation of training needs analysis. Your strong communication skills enable you to effectively convey information and collaborate with various teams. Preferred Skills: Quality Operations,