Property Manager

We are looking for experienced (5+ years) front desk professionals" to help the company operate its chain of hotels/hostels (in south India) effectively. He/she will be entrusted to effectively manage a 20-30 key hotel to oversee multiple facets of hotel operations such as staffing, hiring, guest experience, day-to-day operations, repairs/maintenance, P&L, etc. locally along with a dedicated team of multiple managers and as per the company's standard operating procedures.

Job role: Front desk executive/assistant. manager/manager (Hotels/Hospitality)

Duration: Full-time

Location: North

Work Ex: 5+ years (in hospitality)

Job Responsibilities:

• Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view
• Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.
• Understanding of various departments including front desk, housekeeping, F&B and experiences
• Understanding of task based SOPs/TATs, vendor negotiations/management, etc.
• Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
• Handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiate with others
• Interacts with customers to obtain feedback on the quality of products, service levels and overall satisfaction
• Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins
• Motivating, mentoring and aligning co-staffs as per company-defined procedures and policies
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications:

• Educational background: Hospitality graduate or post-graduate should be a must
• Extensive operational knowledge of hotel operations
• Outstanding analytical, communication, interpersonal & time-management skills
• Location Flexible

Job Types: Full-time, Permanent

Pay: ₹32,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• Do you have degree or diploma in tourism or hospitality sector?
• Previous CTC?
• Will you be able to provide Police Character Certificate?
• Can you join immediately?

Experience:

• total work: 4 years (Required)

Language:

• English (Required)

Work Location: On the road