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1.0 - 3.0 years
3 - 6 Lacs
Gurugram
Work from Office
Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 5 days ago
0.0 - 1.0 years
3 - 7 Lacs
Gurugram
Work from Office
Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 5 days ago
1.0 - 3.0 years
3 - 6 Lacs
Gurugram
Work from Office
Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues . Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues . Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 5 days ago
0.0 - 1.0 years
3 - 7 Lacs
Gurugram
Work from Office
Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 5 days ago
0.0 - 1.0 years
3 - 7 Lacs
Gurugram
Work from Office
Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 6 days ago
1.0 - 4.0 years
4 - 8 Lacs
Bengaluru
Work from Office
About the Role You would own the P&L of the category and maintain end-to-end visibility of how the category is functioning. Devise and implement strategies for growing the category with plan assortment, prices, offers, promos, etc., of your respective category. Understand consumer behavior, preferences and strategies followed by competitors and spot broader trends to increase SKUs and customer basket size. What you will do You will drive marketplace growth of newly launched categories, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be responsible for merchandising, assortment planning, option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloguing, finance, commercial and other functions of the organisation You will drive visibility plans, promotion plans, and coordinate between the internal marketing teams and that of users What you will need Strong Analytical skills, ability to use data to come up with solutions to problems Skills in driving problems to solutions and opportunities Ability to Problem-solve using qualitative & quantitative data on consumer insight Proven people management skills Ability to work with cross-functional teams and stakeholder management
Posted 6 days ago
3.0 - 7.0 years
0 Lacs
ghaziabad, uttar pradesh
On-site
We are seeking a dedicated and organized E-commerce Inventory Manager to oversee the inventory and supply chain operations of our online store. Your primary responsibilities will include maintaining accurate inventory levels, optimizing stock turnover, managing supplier relationships, and collaborating with various teams to ensure efficient e-commerce operations. You will be expected to monitor and maintain optimal inventory levels to meet customer demand while minimizing stockouts. Coordinating with purchasing and logistics teams will be essential to ensure timely procurement and delivery of goods. Implementing inventory management best practices, conducting stock audits, and analyzing sales trends to forecast demand will also be key aspects of your role. To be successful in this position, you should have a Bachelor's degree in Supply Chain Management, Operations, Business Administration, or a related field. Previous experience in inventory management, particularly in an e-commerce setting, is preferred. Strong analytical skills, proficiency in inventory management software and tools, and excellent organizational abilities are required. Furthermore, your ability to collaborate in a fast-paced, cross-functional team environment, communicate effectively with internal teams and external suppliers, and identify opportunities for process improvement will be crucial. Knowledge of e-commerce platforms and online marketplace operations is considered a plus. This is a full-time, permanent position with benefits including health insurance and paid sick time. The work schedule is day shift with the potential for performance and yearly bonuses. Candidates must be able to commute to Ghaziabad, Uttar Pradesh, or relocate before starting work. If you have a minimum of 3 years of experience in the E-commerce industry and possess the necessary qualifications and skills, we encourage you to apply for this exciting opportunity.,
Posted 1 week ago
2.0 - 5.0 years
3 - 5 Lacs
Navi Mumbai
Work from Office
1-Presenting, promoting& selling of products 2-Able to manage total sales related activities 3-Able to do technical discussion& Developmental Activities 4-Able to ensure Monthly, Quarterly&Annual sales plan 5-Close Coordination with Customers&Vendors Required Candidate profile 1-Knowledge of Panels&Automation products/Switchgear 2-Able to do Costing, Preparation& verification of quotations 3-Good communication& Interpersonal skill 4-Weekly Customer Visit directed by Mgmt.. Perks and benefits Basic Salary+ TA+ Commission & Incentives on Sales
Posted 1 week ago
2.0 - 4.0 years
0 - 0 Lacs
Pune
Work from Office
Role & responsibilities Design promotional plans to drive sales growth, improve profitability, and increase brand awareness. Develop pricing strategies based on market analysis, competitor research, and customer behavior. Collaborate with cross-functional teams to optimize inventory levels, reduce waste, and streamline processes. Analyze data using quantitative techniques to inform business decisions and measure performance metrics. Stay up-to-date with industry trends and best practices in retail merchandising and analytics tools. Manage inventory levels by analyzing demand patterns, optimizing stockholding, and reducing waste through process improvements. Preferred candidate profile 2-5 years of experience in retail merchandising or a related field. Strong analytical skills with proficiency in quantitative techniques and statistical analysis. Excellent collaboration skills with ability to work effectively across multiple departments. Proficiency in inventory planning, optimization, pricing analysis, promotion strategies, processing improvement initiatives. Interested candidates drop me your CV on "9740514063" with a subject line " Inventory Analyst".
Posted 1 week ago
8.0 - 13.0 years
8 - 18 Lacs
Pune
Work from Office
Unique Properties is seeking a highly motivated and experienced Senior Sales Executive to join our team of Q914 Keshav Nagar. As a Senior Sales Executive, you will be responsible for selling our real estate properties, managing client relationships, and developing new business opportunities. The ideal candidate should have a proven track record of exceeding sales targets and a thorough understanding of the real estate market. Role & responsibilities Schedule and conduct weekly sales meetings and achieving targets. Liaising between customers and the company for up-to-date status of service, pricing and new product release launches. Report on sales activities to senior management. Reaching the targets and goals set for your area. Establishing, maintaining and expanding your customer base. Increasing business opportunities through various routes to market. Compiling and analyzing sales figures. Collecting customer feedback and market research. Keeping up to date with products and competitors. Own conveyance is a must. Managing all sales team members and processes. Creating the sales department budget. Producing sales forecasts and reports. Researching the market and competitors. Training, mentoring and motivating the sales team. Identify and acquire new lines for business growth & ensuring risk negotiation. Preferred candidate profile Bachelor's degree in marketing or a related field. At least 5 years of sales experience in the real estate industry. Strong knowledge of the real estate market, including trends, pricing, and competition. Ability to restructure a deal individually. Proven track record of meeting and exceeding sales targets. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Proficient in Microsoft Office and CRM software. Willingness to travel as needed. Perks and benefits Paid Leaves (as per policy) Travel Reimbursements (as per policy) Incentive (as per policy)
Posted 1 week ago
10.0 - 14.0 years
0 Lacs
kolkata, west bengal
On-site
You will be responsible for leading and growing the business in the assigned region's modern trade sector as a dynamic and result-driven Regional Key Account Manager-Modern Trade. Your main duties will include managing key modern trade accounts, driving sales, and building strong relationships with clients. Your role will involve end-to-end responsibility for account handling, closure & execution of TOTs, negotiations, and on-boarding of accounts across India in the modern trade sector. This will also include secondary & primary management, visibility of the product, distributor management, and team management. In terms of account management, you will ensure the availability of all products in modern trade accounts, develop and implement modern trade strategies aligned with the overall sales objectives, negotiate pricing & TOTs with accounts, and track various KPIs at the store level. You will also be responsible for distributor management, building strong relationships with modern trade channels, managing secondary claims, and enhancing brand visibility and revenue generation through participation in festivals. For growth management, you will oversee secondary & primary business management, quarterly/monthly sales progression, NPD development & growth, timely execution of launches, promotions, and activation plans in modern trade stores, CFA management, sales operation, and competition benchmarking. Spend management will involve a chain-specific approach, trade-load planning, and sales return management. People management responsibilities will include creating a healthy work environment, tracking expenses for cost-effectiveness, and working closely with cross-functional teams. To be successful in this role, you should have a minimum of 10 years of experience in sales & distribution in the FMCG industry, in-depth business knowledge, excellent analytical and problem-solving skills, strong communication and interpersonal skills, effective team management skills, grievance management abilities, and good time management skills.,
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
karnataka
On-site
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-ConsultingKinaxis Rapid Response Planning Senior Consultant (4-8 years) The opportunity EY GDS is a global major in value-added Digital Supply Chain services for its clients. As part of this rapidly growing business segment, you will play a critical role in developing solutions, implementations, and performance improvement of Kinaxis Rapid Response. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your key responsibilities Provide solutions proficiency to analyze and identify gaps, to lead the solution design, and implement the Rapid Response application to meet business requirements. Lead implementation, configurations, testing, training, knowledge transfer, and documentation activities. Able to conduct workshops to understand end-to-end business process requirements and propose the best possible solution. Deliver high-quality client solutions that meet and exceed client/EY expectations and are delivered on-time and on-budget. Manage client solution delivery, including defining project approach, motivating project teams, monitoring, managing project risks, managing client and EY key stakeholders, and successfully delivering client solutions. Identifying new business opportunities, including building strong client relations, understanding client needs and EY solution offerings, communicating client opportunities to EY leadership, and helping develop client opportunities. Skills and attributes for success Gather Business requirements/ lead design discussions with customer & business teams. Work on Proposal and RFPs. Analyze business requirements and Perform Fit-Gap Analysis. Develop detailed solution design based on business requirements. Strong expertise in detailed configuration and testing of Kinaxis Rapid Response planning tool. Assist customer/business teams during UAT phase. Prepare and Review project documentations. To qualify for the role, you must have Functional: In-depth knowledge of demand planning and forecasting and exposure to various forecasting techniques and the concepts like promotion planning, consensus demand planning. Technical: Workbook development - Table based, composite, data modification, Alerts - Monitoring, Hierarchies & Filters, Scenario hierarchy setup, Control Table Configuration, Planning Engine Knowledge, Data Model modification including custom fields and custom tables. Knowledge of integrating Kinaxis with host ERP systems through Data Warehouses for both Inbound and Outbound Interfaces, workflows, query development, preparation of detailed functional specifications for enhancements, layouts, and reports etc. 4 to 8 years of experience in supply chain consulting or operations role with proven experience in Kinaxis Rapid Response. Prior Implementation experience of end-to-end demand planning projects using the tool Kinaxis Rapid Response. Good understanding of functional and technical architecture to support working on data integration skills with multiple source and target systems. Ideally, you'll also have Overall, 4 to 8 years of experiences as SCM planner and responsibilities delivering projects in Supply Chain Management, Planning & Logistics domain. Working experience with Onsite & Offshore delivery model environment is preferred. Engaging with business partners and IT to understand requirements from various parts of an organization to drive the design, programming execution, and UAT for future state capabilities within the platform. Working in a fast-paced and dynamic environment while managing multiple projects and strict deadlines. Good understanding of outsourcing and offshoring, building win/win strategies and contracts with suppliers. What we look for Consulting experience, including assessments and implementations. Functional and technical Experience SCM Planning. Documenting requirements and processes (e.g., Process flows). Working collaboratively in a team environment. Excellent oral and written communication skills. Kinaxis Rapid Response Author certification or Contributor certification will be an added advantage. What working at EY offers At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies - and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around. Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that's right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,
Posted 2 weeks ago
4.0 - 7.0 years
6 - 8 Lacs
Gurugram
Work from Office
Job Description: Key Account Manager Modern Trade Job Location - Sector 54 , Gurugram Company Name - Fixderma India Pvt Ltd Experience - Minimum 4 to 7yrs . Industry - Beauty & Personal Care Job Summary: We are looking for a dynamic and driven Key Account Manager - MT Operations to join our team in the Beauty and Personal Care industry. The ideal candidate will have hands-on experience in managing modern trade accounts, leading store-level execution, coordinating with third-party promoters, and driving visibility and promotional activities to achieve sales targets. Key Responsibilities: Manage and grow relationships with key modern trade accounts (e.g., Reliance Retail, Big Bazaar, D-Mart, etc.). Ensure product availability and visibility in key outlets across regions. Negotiate and close trading terms, listings, and planogram implementation. Ensure flawless in-store execution of brand guidelines, planograms, and POSM placement. Supervise and coordinate with field merchandisers to ensure compliance with merchandising standards and timely replenishment. Plan and execute in-store promotions and campaigns in coordination with the marketing team. Coordinate with retailers and internal teams for timely receipt and execution of POs and promotional plans. Monitor and evaluate promoter performance. Maintain accurate reports of sales performance, stock levels, promoter productivity, and execution KPIs. Provide market insights and suggest strategies for growth. Qualifications and Experience: Bachelors degree in Business Administration, Marketing, or related field. 47 years of experience in modern trade sales, preferably in the beauty and personal care industry. Strong understanding of account management, merchandising, and in-store execution. Proven experience managing third-party promoters and field teams. Key Skills: Excellent communication and interpersonal skills Strong negotiation and relationship management abilities Highly organized with attention to detail Data-driven mindset and proficiency in MS Excel/Google Sheets Ability to travel frequently for store visits and meetings Interested candidate can share CV at hr2@fixderma.com
Posted 2 weeks ago
3.0 - 8.0 years
4 - 5 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Online Sales management, Product & Inventory Management, Order & Payment Management, Online Promotions, Customer Experience & support, Analytics & reporting - Sales mgmt, market Competitor & Trend research, Compliance & Content
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
delhi
On-site
You will be the Regional Key Account Manager-Modern Trade responsible for leading and growing the business in the assigned region's modern trade sector. Your primary focus will be managing key accounts, driving sales, and fostering strong relationships. Your responsibilities will include end-to-end account handling, closure & execution of TOTs, negotiations, and on-boarding of accounts across India in the Modern Trade sector. This will involve managing secondary & primary aspects, product visibility, distributor management, and team supervision. Your duties will involve: - Ensuring product availability in Modern Trade Accounts - Developing and implementing modern trade strategies in line with organizational sales objectives - Negotiating, pricing, and TOTs with accounts for long-term business relationships - Managing distributor ROI and building relationships with modern trade channels - Overseeing secondary claim management and participating in festivals to enhance brand visibility and revenue generation - Managing secondary & primary business aspects, quarterly/monthly sales progression, NPD development & growth, and timely execution of launches, promotions, and activation plans - Handling CFA management, sales operations, competition benchmarking, and spend management through a chain-specific approach - Planning trade-load to boost volume and visibility, managing sales returns, and ensuring cost-effectiveness - Creating a healthy work environment, tracking expenses, and collaborating closely with cross-functional teams We are seeking candidates with: - A minimum of 10 years of experience in sales & distribution (MT) in the FMCG industry - Strong business acumen, analytical, problem-solving, and decision-making skills - Excellent communication, interpersonal, and team management skills - Ability to handle grievances, time management, and work effectively with cross-functional teams,
Posted 2 weeks ago
10.0 - 15.0 years
12 - 15 Lacs
Hyderabad/Secunderabad
Work from Office
Category Manager - General Merchandise (Steel/Plastics/Utensils/Homeware/Cookware Etc) Roles and Responsibilities : Defining MBQs, monitoring topline and bottom-line of the business, stock availability, stock turnover, Category Assortment Expansion. Managing overall operations including Buying & Merchandising, Vendor Management, Demand Planning, Inventory Management, etc. Ensure Range Planning, Promotion Management, Planogram, ABV/Bill penetration & Vendor Fill rates. Steering merchandising efforts in harmony with the business objectives. Continuous follow up with the vendors and supplier for their company schemes for better buying. Controlling the inventory by reducing the slow moving products and introducing fast moving products. Handle the liquidation plans. Should be strong at National Sourcing & TOT Negotiation. Desired Candidate Profile : Candidates from Similar General Merchandise Category Experience are only Preferred
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
Dear Candidates, We have urgent requirement for Junior Merchandiser. Responsibilities Assist in developing and implementing merchandising strategies Collaborate with cross-functional teams to plan product placement and promotions Monitor sales data and analyze market trends to identify opportunities Coordinate with suppliers and internal teams to ensure timely delivery of products Support the planning and execution of promotional campaigns Conduct regular store visits to assess product availability and display B2B End to End Corporate Sales Qualifications Bachelor's degree in Marketing, Business Administration, or a related field Previous experience in Garment Factory Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work collaboratively in a cross-functional team Proficiency in Microsoft Excel and other data analysis tools Skills Merchandising Market analysis Inventory management Product selection Promotion planning Supplier coordination Data analysis Communication Job Type: Full-time Schedule: Day shift Work Location: Bangalore Expected Start Date: 15/04/2025,
Posted 2 weeks ago
10.0 - 15.0 years
12 - 15 Lacs
Hyderabad/Secunderabad
Work from Office
Roles and Responsibilities : Defining MBQs, monitoring topline and bottom-line of the business, stock availability, stock turnover, Category Assortment Expansion. Managing overall operations including Buying & Merchandising, Vendor Management, Demand Planning, Inventory Management, etc. Ensure Range Planning, Promotion Management, Planogram, ABV/Bill penetration & Vendor Fill rates. Steering merchandising efforts in harmony with the business objectives. Continuous follow up with the vendors and supplier for their company schemes for better buying. Controlling the inventory by reducing the slow moving products and introducing fast moving products. Handle the liquidation plans. Should be strong at National Sourcing & TOT Negotiation. Desired Candidate Profile : Candidates from Similar Food & Grocery Retail Industry Preferable
Posted 2 weeks ago
5.0 - 8.0 years
12 - 14 Lacs
Pune
Work from Office
Roles and Responsibilities : Pricing Analysis: Conduct detailed analysis of pricing plans to ensure competitiveness and profitability. • Promotional Planning: review and contribute promotional plans to drive sales • Inventory Optimization: Work closely with the inventory planning team to align pricing and promotional plans • Data Management: Collect, analyze, and interpret sales data • Collaboration: Work closely with marketing, sales, and merchandising teams to align pricing and promotional overall business objectives. • Reporting: Prepare regular reports on pricing and promotional performance • Process Improvement: Continuously evaluate and improve Key Skills : • Strong analytical and quantitative skills. • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). • Excellent communication and interpersonal skills. Perks and Benefits: Rotational Shifts 5 Days working (2 days rotational week-off) One Way Cab Facility
Posted 2 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Pune
Work from Office
Roles and Responsibilities : Pricing Analysis: Conduct detailed analysis of pricing plans to ensure competitiveness and profitability. • Promotional Planning: review and contribute promotional plans to drive sales • Inventory Optimization: Work closely with the inventory planning team to align pricing and promotional plans • Data Management: Collect, analyze, and interpret sales data • Collaboration: Work closely with marketing, sales, and merchandising teams to align pricing and promotional overall business objectives. • Reporting: Prepare regular reports on pricing and promotional performance • Process Improvement: Continuously evaluate and improve Key Skills : • Strong analytical and quantitative skills. • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). • Excellent communication and interpersonal skills. Perks and Benefits: Rotational Shifts 5 Days working (2 days rotational weekoff) One Way Cab Facility
Posted 2 weeks ago
5.0 - 7.0 years
15 - 20 Lacs
Patna
Work from Office
Job Description: Category Head - Chemist Box Private Limited About Chemist Box Private Limited: Chemist Box Private Limited, a prominent multi-outlet retail pharmacy chain in Bihar, With 13-14 physical stores with massive expansion plan. Position: Category Head Location: Patna, Bihar Job Summary: We are looking for a Category Head to manage a group or non-medicine category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties. An excellent category manager must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category managers. The goal is to increase sales and profitability of non-medicine businesses to drive sustainable growth. Responsibilities: 1. Category Management - Own end-to-end responsibility of Category Management across F&B space, including creating the vision for the category, planning and execution - Identifying and develop Target Sector, Target Customer, Category Outline, Products & Brands, Differentiation Strategies and promoting Innovation to keep the category relevant and refreshed. - Competition and alternate channels mapping: Sorting & identifying the fast moving product thus increasing the sales. - Develop and Own Monthly Category Analysis Report. - Overall responsibility is to optimize sales along with accountability of Pricing, Promotion, Margin & Inventory Control. 2. Merchandising - Develop and implement placement and planogram strategies that improve category turnover. - Plan and develop merchandising strategies - Analyze sales figures & anticipate product needs and plan product ranges/stock - Collaborate with buyers for timely & quality supplies - Produce layout plans for sales and merchandise planning - Forecast profits/sales and plan budgets (OTB) - Monitor stock movement to machines and sales 3. New Product Development - Create Product Strategy in line with Business Plan and backed with strong Customer & Market insights and Need Gap Analysis to create Customer as well as Enterprise Value - Create strong funnel for new product development and incremental improvements - Work collaboratively with cross-functional team including Sales & BD, Operations, Products & Solutions, Procurement, and Finance to develop and implement product strategies seamlessly. Branding (Static & Digital) - Responsible for growing Branding Business Line for Vendiman. - Responsible for Creating strong funnel of prospects and brand relationships for maximizing our branding space and branding revenue; both static and Digital. - Develop & implement solutions in close collaboration with cross-functional teams and prospects Manage Promotion - Develop and implement promotional plans that bring excitement among consumers and incremental sales. 4. Customer Complaints - Gain insights into Customer feedback to provide solutions and take quick corrective actions where needed. 5. Vendor Management - Vendor Evaluation, Selection and Commercial Negotiations for Price, Margins, Credit Terms, Delivery lead time, Returns, Stock Management, Product Quality and Overall Service - Establish collaborative retailer/supplier relationships to maximize income/terms/discounts & improve sales and profitability of category. - Conduct business review with vendors to achieve mutual profitable goals. Requirements and skills: - 5-7 years of quality experience in Category Management preferably in FMCG, F&B space. - Have good exposure to managing end-to-end lifecycle of new product development. - Consumer Centricity and Growth & Entrepreneurial Mindset - Commercial Awareness and familiarity with Market Research, Competition and Analytics. - Derive insights from Market as well as Data and use the same for Product Development, Improvements and Iterations - Ability to Multi-Task and Prioritize - Ability to collaborate - Hand-on approach, result focus and Go-getter - Self-starter and Innovation - Eye to Detailing - Curiosity & Creativity - Numerical & Analytical Ability - Excellent verbal and written communications skills - Strong listening, presentation and decision-making skills Salary: 15 lacs to 20 lacs
Posted 3 weeks ago
12.0 - 16.0 years
10 - 15 Lacs
Hyderabad
Work from Office
We are seeking an experienced candidates for Category Managers to lead and manage the growth of our FMCG private label product categories. Location: Hyderabad Experience: Between 12 - 17 Yrs Industry: Food & Grocery Retail Category Manager - Private Labels (FMCG ) This role is ideal for a strategic thinkers with deep expertise in product management, vendor relationships, and category growth in the food & grocery retail sector. Key Responsibilities - Oversee end-to-end category management, including pricing, promotions, product assortment, and stock levels. Identify and onboard new private label suppliers and manufacturers. Collaborate with internal teams like marketing, design, and operations to ensure product offerings align with customer needs. Conduct in-depth market analysis and competitor research to identify trends and new opportunities. Monitor category performance, sales growth, and profitability; create action plans for optimization. Manage P&L for assigned categories and ensure financial targets are met. Candidates with Similar Experience from Food & Grocery Retail Expertise can share their Updated CV's at careers@ratnadeep.com / WhatsApp only to 9100799923 (Please mention the Applying job role in Subject Line)
Posted 3 weeks ago
2.0 - 7.0 years
4 - 6 Lacs
Kochi, Chennai
Work from Office
Roles and Responsibilities: Assist in planning and coordinating mass media campaign including print, radio and outdoor to build brand recall. Coordinate with media agencies to finalize media plans, ensure timely release and monitor campaign performance Collaborate with the digital team to amplify brand awareness across social platforms. Work with vendors and sales team to roll out visibility elements like shelf strips, flanges, standee and outdoor branding. Track and document ATL & BTL campaign effectiveness using performance data, field report and digital metrics. Coordinate with finance and procurement to manage vendors, release PO and track annual budget. Regularly review competitor media presence, themes and On Ground activations. Drive execution for NPD Coordinating with the regional Sales Team for execution of Trade Activation. Ensure the POP materials are utilized in the market Collaborate with digital teams to amplify brand awareness across social platforms Regularly reviewing competitor media presence, themes, and on-ground activations Driving execution of New Product Development (NPD) activities Vendor visits to assess infrastructure and capabilities Suggesting retail scheme and promotion as per the requirement of the market Industry Preference: FMCG / Packaged Food / Consumer Goods Companies Job Locations: Kochi & Chennai, Tamilnadu No. of Positions: 2 Interested candidates may email their updated resume to ta.hr@eliteindia.com or hrsales.ka@eliteindia.com
Posted 3 weeks ago
4.0 - 9.0 years
9 - 15 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Job Title: Category Manager VRO (AI-Driven Men's Marketplace) Location: Mumbai (On-site) Experience: 3-6 years Industry: E-commerce / D2C / Retail Tech Functional Area: Category Management / Vendor Management / E-commerce About VRO: VRO is India's first conversational AI-driven marketplace built exclusively for men - where discovery meets convenience. From grooming and fashion to wellness and personal care, we're building a smart platform that understands what men want and delivers it seamlessly. The Role: As one of our first category leaders, you'll work directly with the founders to build and scale the product catalogue across multiple categories. This is a category-agnostic, high- impact role with ownership across sourcing, pricing, vendor partnerships, and merchandising - all optimized for a conversational commerce experience. What You'll Do: Build the assortment across grooming, fashion, wellness, lifestyle, and more. Source and onboard vendors/brands aligned with our tech-enabled retail strategy. Drive category performance, pricing, promotions, and margin strategy. Shape digital merchandising for conversational commerce - think product tagging, bundles, and smart prompts. Work closely with product, tech, and marketing to enhance user journeys via AI flows. Track metrics, derive insights, and optimize constantly. What You Bring: 3-6 years in e-commerce, D2C, or category management. A sharp commercial mindset with P&L ownership experience. Comfort working across multiple product categories. Experience (or interest) in AI-driven or tech-led commerce models. A doer's mindset - builder energy, not playbook-only. Why VRO? Shape a first-of-its-kind platform at the intersection of AI and commerce. Work with founders from day one. Be part of a vision to redefine how Indian men shop.
Posted 3 weeks ago
10.0 - 17.0 years
14 - 20 Lacs
Noida, Agra
Work from Office
Job Title: Lead- Category Job Type- Fulltime/ 6 Days Working Location: Noida & Agra Experience: 12-16 years Job Description: As the Lead- Category, you will play a pivotal role in shaping the success of our organization. Your strategic mindset, leadership skills, and deep understanding of category management will be instrumental in driving business growth. Here are the key responsibilities associated with this role: 1. Category Strategy and Execution: Develop and implement comprehensive category strategies aligned with overall business objectives. Execute strategic initiatives to enhance the overall performance and market presence of the assigned category. Monitor and analyze key performance indicators to ensure the success of implemented strategies. 2. Product Lifecycle Management: Oversee the entire product lifecycle, from selection and development to retirement. Collaborate with product development teams to introduce new and innovative products. Regularly assess product performance and make data-driven decisions to optimize the assortment. 3. Financial Planning and Analysis: Develop and manage the category budget, ensuring cost-effectiveness and profitability. Conduct regular financial analyses to identify areas for cost optimization and revenue enhancement. Implement pricing strategies and promotional activities to achieve financial targets. 4. Team Leadership and Development: Lead, mentor, and develop a high-performing category team. Foster a collaborative and innovative work environment. Conduct regular team meetings, set performance expectations, and provide constructive feedback. 5. Marketing and Promotions: Collaborate with the marketing team to develop and execute effective promotional campaigns. Implement marketing strategies to increase category awareness and drive sales. Analyze marketing campaign performance and adjust strategies as needed. 6. Coordination with Channel/Internal sales force: Implement effective marketing strategy with the available sales force and gradually increase it. Push the assigned category and get the results from the available resources. Qualifications: Bachelor's degree in Marketing , Communication , or a related field. Proven experience in category management, with a focus on strategic planning. Strong negotiation skills and vendor management experience. Analytical mindset with the ability to interpret complex data. Excellent leadership and team management capabilities. Effective communication and interpersonal skills. Interested candidates can share their resume at recruitment@oswaalbooks.com / hrlead@oswaalbooks.com
Posted 3 weeks ago
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