Project Manager

Company Overview:

About the Role:

• Define project scope, objectives, deliverables, timelines, milestones, and resource requirements.
• Develop and maintain detailed project plans (using MS Project, JIRA, or equivalent).
• Track progress, manage risks, and implement mitigation strategies.

• Act as liaison between Training Delivery, Customer Success, Customer Service, Technology, RFP, NetCom Global, Career Services, L&D, and SME Utilization teams.
• Facilitate regular status meetings, steering committees, and stakeholder reviews.

• Allocate and optimize resources across multiple initiatives; monitor project budgets and forecasts.
• Report on financials, resource utilization, and ROI to leadership.

• Identify bottlenecks and implement best-practice methodologies (e.g., Agile, Waterfall hybrid).
• Standardize templates, workflows, and SLAs to ensure consistent delivery and high customer satisfaction.

• Proactively identify project risks, dependencies, and escalation paths.
• Drive issue resolution through collaboration with team leads and stakeholders.

• Define and monitor KPIs (on-time delivery, customer satisfaction scores, project profitability, SME utilization).
• Prepare executive dashboards and project health reports.

• Manage expectations and communications with internal teams and external partners.
• Capture feedback and drive continuous improvement in service delivery.

• Bachelor s degree in Business, Project Management, IT, or related field.
• 5+ years of project management experience in professional services, training, or technology operations.
• PMP, PRINCE2, or Agile/Scrum certification preferred.
• Proven track record managing complex, multi-disciplinary projects.
• Strong proficiency with project management tools (e.g., MS Project, JIRA, Asana).
• Excellent written and verbal communication skills; adept at presenting to executives.
• Strong analytical, problem-solving, and organizational abilities.

• Experience in customer success or training delivery environments.
• Familiarity with RFP development and vendor management.
• Knowledge of global delivery models (NetCom Global operations).
• Ability to facilitate workshops and training sessions.
• Demonstrated success in process optimization and change management.
• High emotional intelligence with a collaborative leadership style.

Why Join NetCom Learning:

• Opportunity to work with industry-leading experts and cutting-edge technologies.
• Collaborative and inclusive work culture.
• Ongoing professional development and growth opportunities.