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Production Support Associate - Level III (IT Support)

4 - 9 years

4 - 8 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The IT Support Associate - Level I provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users. This role acts as a primary point of contact for service-related inquiries and collaborates closely with team members while working under direct supervision.

Key Responsibilities:

  • Customer Service:

    • Serve as the main point of contact for customers regarding service-related inquiries.
    • Maintain relationships with key customers and suppliers to ensure satisfaction and effective communication.
  • IT Support:

    • Provide IT support for designated areas according to established processes.
    • Diagnose and troubleshoot issues with IT hardware and software components, escalating problems when necessary.
    • Install, configure, or address IT hardware and application issues as directed.
  • Incident Management:

    • Utilize the Incident Management system to log reported issues and actions taken, ensuring accurate tracking and follow-up.
    • Perform initial troubleshooting in line with departmental standards and escalate unresolved issues to higher-level support.
  • Additional Responsibilities:

    • Assist with various IT tasks and projects as assigned by supervisors.

Key Competencies:

  • Effective Communication:

    • Develop and deliver clear, multi-faceted communications tailored to the needs of different audiences.
  • Customer Focus:

    • Build strong relationships with customers and deliver solutions that prioritize their needs.
  • Trustworthiness:

    • Gain and maintain the confidence of others through honesty and integrity.
  • Self-Development:

    • Actively seek opportunities for personal and professional growth through both formal and informal channels.
  • Situational Adaptability:

    • Adjust approaches and demeanor in real-time to respond effectively to shifting demands.
  • Incident Management:

    • Maintain accurate records of issues and requests, tracking trends for continuous improvement.
  • Valuing Differences:

    • Recognize and appreciate the diverse perspectives and cultures that enhance the organization.

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Cummins
Cummins

Engineering, Manufacturing

Columbus

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