Product Lead Engineer

As an experienced and driven Product Lead Engineer, you will be responsible for leading the technical architecture design and roadmap planning. Your role will involve collaborating with the Product Manager to ensure that technical solutions align with business goals. You will design and develop core platform modules such as automation, chat assignment, analytics, and multi-agent features. It will also be your responsibility to define and enforce best practices, coding standards, and documentation. Furthermore, you will evaluate and integrate AI/ML models, automation tools, and modern technologies to enhance product capabilities. Ensuring the performance, security, and scalability of product deployments will be crucial. You will provide support to QA and Customer Success teams in issue resolution and root cause analysis. Conducting code reviews, technical discussions, and ensuring timely delivery of features will also be part of your responsibilities. Additionally, documenting APIs, architecture, troubleshooting steps, and internal tools will be essential. You will mentor junior developers, promote learning, and contribute to growing technical capabilities across the team. Continuously monitoring system performance and suggesting optimizations will be key to enhancing product efficiency. To qualify for this role, you should have a Bachelor's degree in Computer Science, IT, or a related field and a minimum of 5+ years of experience in software engineering, with at least 2+ years in a technical leadership position. Your technical skills should include strong expertise in MEAN/MERN stack technologies, system design, product architecture, and low-level technical planning. Backend API development, UI integration experience, and familiarity with AWS, Docker, Kubernetes, and cloud-native environments are required. Understanding AI/ML concepts, LLM integration, version control tools like GitHub/GitLab, and project management tools such as Notion or similar are also essential. In addition to technical skills, you should possess strong analytical and leadership skills, a passion for mentoring and growing engineering teams, and a proactive and collaborative mindset. This role offers you the opportunity to work on a fast-growing, high-impact SaaS product, lead technical initiatives that shape the user experience, be part of a talented and collaborative tech team, and enjoy a flexible and innovation-friendly work culture. If you meet the qualifications and are available to join immediately or within one week, this Full-time Product Lead Engineer position based in Mohali, Punjab could be the next step in your career.,