Product Expert

As a technical/customer support representative at FULL Creative, you will be responsible for troubleshooting and resolving product-related issues efficiently. You will utilize your technical aptitude to provide creative solutions to customer queries, ensuring a high level of service. Attention to detail is key as you collaborate with internal teams to address issues effectively and contribute to product improvement. It is essential to have a thorough understanding of the product and continuously work towards enhancing its functionality. Meeting key performance indicators and objectives within the team's timeline is crucial, along with developing problem-solving skills to drive product enhancement. Adaptability to change and a willingness to embrace continuous product transformation are fundamental in this role. To excel in this position, you should have a minimum of 1-3 years of experience in technical/customer support roles, preferably in a SaaS environment. A passion for delivering exceptional customer experiences, strong interpersonal skills, and the ability to work flexibly on a 24/7 basis are essential. Proficiency in documenting issues and tickets, along with knowledge of common apps and technologies in a professional setting, is required. Additionally, you must be open to working from the office once a week. Your workspace must include a private workroom conducive to handling calls, readiness for video calls at all times to maintain human connections, and a stable internet connection with a minimum speed of 50 MBPS for both download and upload. A wired (LAN) connection is preferred for optimal performance. In case of frequent power outages, having a power backup is necessary to ensure uninterrupted workflow. Join FULL Creative and be part of a team dedicated to revolutionizing the future of work, where boundaries are eliminated, and collaboration knows no limits. Embrace the opportunity to contribute to a more inclusive and competitive model, empowering individuals to work and learn regardless of their physical location. Together, let's not just change the world but improve it through scalable, empowering solutions that defy expectations.,