Product Configuration Specialist

As a Configuration Manager -1, you will be responsible for engaging with strategic projects to ensure Configuration Management and deliver the required functionality within project timelines. This client-facing role involves relationship management, brand management, and escalation handling skills. Your key responsibilities will include: - Leading and managing Loyalty Program Configurations, which includes points programs, tiered programs, loyalty programs, and partnered programs to ensure they meet client specifications. - Expertly analyzing and interpreting Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs. - Collaborating closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations. - Leading and overseeing the testing and validation of configurations to ensure accuracy, functionality, and compliance with best practices before the go-live phase. - Understanding and integrating complex APIs into internal products to ensure seamless functionality and support for various configurations. - Managing the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase. - Identifying opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices. - Providing mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output. - Maintaining comprehensive documentation of configurations and providing detailed reports to stakeholders, ensuring transparency and accountability. To qualify for this role, you should have: - Extensive experience in managing complex configurations for internal products, including points programs, tiered programs, loyalty programs, and partnered program setups. - A basic understanding of API concepts. - Strong experience with Business Requirements Documents (BRDs) and the ability to translate complex business needs into detailed technical requirements. - Exceptional communication skills to liaise effectively with project managers, clients, and other stakeholders. - Demonstrated problem-solving abilities and attention to detail, with a focus on delivering high-quality configurations. - Proven leadership and mentoring skills, with experience guiding junior team members. - Expertise in testing, validation, and managing the go-live process for complex configurations. Education and Experience requirements include: - A Bachelor's degree in Computer Science/BE/B.Tech, Information Technology, or a related field. A Master's degree is a plus. - 1-3 years of experience in a configuration role. - Experience in Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred. Please note that Capillary Technologies does not extend unsolicited employment offers and does not charge prospective employees with fees or make requests for funding as part of the recruitment process. We are committed to an inclusive recruitment process and equality of opportunity for all our job applicants.,