Product Configuration Specialist

Key Responsibilities:

• Loyalty Program Configurations:

  Lead and manage advanced configurations related to points programs, tiered programs, loyalty programs, and partnered programs, ensuring they meet client specifications.

• BRD Analysis:

  Expertly analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs.

• Requirement Gathering Communication:

  Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations.

• Testing and Quality Assurance:

  Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase.

• API:

  Understand wrapping complex APIs into internal products, ensuring seamless functionality and support for various configurations.

• Go-Live Leadership:

  Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase.

• Process Improvement:

  Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices.

• Mentorship Leadership:

  Provide mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output.

• Documentation Reporting:

  Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders, ensuring transparency and accountability.

Qualifications:

• Extensive experience in managing complex configurations for internal products, including points programs, tiered programs, loyalty programs, and partnered program setups.
• Advanced understanding of API concepts,
• Strong experience with Business Requirements Documents (BRDs) and the ability to translate complex business needs into detailed technical requirements.
• Exceptional communication skills, with the ability to liaise effectively with project managers, clients, and other stakeholders.
• Demonstrated problem-solving abilities and attention to detail, with a focus on delivering high-quality configurations.
• Proven leadership and mentoring skills, with experience guiding junior team members.
• Expertise in testing, validation, and managing the go-live process for complex configurations.

Education and Experience:

• Bachelor s degree in Computer Science/BE/B.Tech, Information Technology, or a related field. A Master s degree is a plus.
• 2-3 years of experience in a configuration role
• Experience in the Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred.