571 Process Training Jobs - Page 4

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Job Summary: We are looking for a dynamic and experienced Field Sales Training Manager to lead the training and capability development of our field sales team. The ideal candidate will design, implement, and evaluate training programs that equip our field force with the knowledge, skills, and tools to drive performance and deliver exceptional customer engagement. Key Responsibilities: Sales Training Design & Delivery: Develop and deliver structured training programs for new joiners, ongoing skill enhancement, and product knowledge across field sales teams. Capability Building: Assess skill gaps and design interventions to improve productivity, sales techniques, negotiation, objection handling, and territory management. On-the-Job Coaching: Conduct regular field visits with the sales team to provide live coaching, feedback, and performance improvement support. Content Development: Create engaging, practical training materials including presentations, role-plays, case studies, assessments, and e-learning modules. Performance Tracking: Work closely with sales leadership to monitor training effectiveness through KPIs, post-training evaluations, and field performance improvement. Stakeholder Collaboration: Partner with regional managers, HR, and product teams to align training objectives with business needs and go-to-market strategies. Sales Enablement Tools: Roll out tools, checklists, and digital assets that enhance field execution and customer interactions. Requirements: Bachelors degree (MBA or L&D certification is a plus) 3 to 8 years of experience in sales and/or sales training (preferably in field roles) Excellent presentation and facilitation skills Strong understanding of adult learning principles and coaching methodologies Proficiency in MS Office, LMS, and training delivery platforms Willingness to travel extensively (50 to 70% field travel) Preferred Skills: Prior experience in managing sales capability programs across geographies Strong interpersonal and motivational skills Ability to measure ROI of training programs Familiarity with CRM and sales reporting tools

Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively audit training labs to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent as a Wipro Brand Ambassador in front of new hires Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Training (Ops). Experience1-3 Years.

Assistant Manager Corporate Travel | Vizag | 5+ Years Location : Vizag Shifts : Rotational (6 days working, work from office) Experience : 5+ Years in Corporate Travel Management Summary Are you a seasoned travel industry professional with a flair for training and stakeholder management? We are looking for a Assistant Manager - Corporate Travel with strong expertise in corporate travel processes, GDS systems, and people development. This role offers an exciting opportunity to work with a dynamic team and contribute to a fast-paced, process-driven environment. Location Vizag Work from Office (6 Days a Week, Rotational Shifts) Your Future Employer Join a global leader in corporate travel services with a reputation for operational excellence, employee growth, and continuous innovation. Work in a dynamic environment focused on developing world-class training programs. Responsibilities Training & Induction : Deliver new hire training across domain, communication, soft skills, and travel induction. People Management : Identify Early Warning Signals (EWS), deliver feedback, and create a coaching-driven work culture. Hiring : Recruit suitable candidates as per client communication and process requirements. Training Performance : Ensure throughput, certification, and early production KPIs are met. Daily Reviews & Reporting : Conduct daily training performance reviews and ensure timely and accurate reporting to stakeholders and clients. Content Development : Conduct Training Needs Identification (TNI) and update pre-process training plans accordingly. Knowledge Management : Lead floor-level initiatives such as monthly checks, refresher sessions, etc. Stakeholder Management : Collaborate effectively with internal teams and external clients. TNI-Based Coaching : Create individualized improvement plans and interventions like coaching, classroom sessions, and briefings. Requirements Education : Undergraduate/Graduate Experience : 3+ years in the corporate travel industry 2+ years in a training function Skillset : In-depth understanding of GDS systems (GDS certifications are a plus) Airline process and corporate travel domain knowledge Proficient in MS Office tools Strong verbal and written communication Bilingual (English and German preferred) Work Readiness : Comfortable with 24x7 shifts (rotational) Open to non-weekend offs Travel ready Whats in it for you? Work with a market leader in corporate travel and training. Opportunity to manage end-to-end training programs and influence business outcomes. Exposure to global stakeholders and cross-functional collaboration. Platform to innovate and implement impactful training solutions. Reach Us If you feel this opportunity aligns with your career progression plans, please feel free to reach out with your updated profile at stuti.bhandari@crescendogroup.in Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Scam Alert Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Note We receive a large volume of applications daily, so it may be difficult to respond to every candidate individually. If you do not hear back from us within a week, please assume your profile has not been shortlisted. Your patience is highly appreciated. Profile Keywords Corporate Travel | GDS | Travel Training | Airline Process | Travel Management | Training Manager | Travel Induction | Stakeholder Management | Travel Domain Trainer | Travel BPO | Travel Operations | Travel Process Trainer | Communication Skills | Coaching & Feedback | Vizag Jobs

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

NEXA Kalyani Motors JP Nagar is looking for Training & Development Manager /Assistant Showroom Manager to join our dynamic team and embark on a rewarding career journey Design and deliver training programs for employees Manage learning paths, performance metrics, and evaluations Assist in managing showroom operations and sales targets Support customer service and team supervision

Key Skills: Communication Skills: Voice and AccentTraining Delivery, Excellent communication skills, Excellent Facilitation/training skills Skills: Coaching and Feedback Skills: Proficient in MS Excel Skills: Content Development Skills: Instructional Design Skills (a good-to-have skill) Responsibilities: Deliver monthly Language, Voice and Accent classroom training, support business through daily audits and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement

NTT Data Services is Hiring! Position Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Clients business problem to solve? For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction Positions General Duties and Tasks In these roles you will be responsible for: Achieving departmental objectives by meeting contact and sales targets and tracking and reporting sales results Maintaining customer information by obtaining, entering and verifying required data Reviewing documentation to ensure it meets insurance guidelines for creating certificates of medical necessity Validating recurring orders in the system for order placement and tagging accounts for approved processing and order placement Accepting patient referrals from hospitals through online portals, email notifications or calls and routing the accepted referrals to the nearest or associated local centers Ensuring successful transactions resulting in the delivery of necessary medical equipment and supplies. Listening to call recordings to ensure scripts are read verbatim and confirm patient information Ensure quality service by adhering to company policies, procedures, and compliance standards Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 5:30PM to 3:30AM IST or rotational shifts from Monday-Sunday with weekly offs University degree or equivalent that required 3+ years of formal studies 1+ year(s) of experience using a computer with Windows PC applications that require you to use a keyboard, navigate screens, and learn new software tools Ability to communicate (oral/written) effectively to exchange information with our client *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes with the customer and demonstrate proficiency of the material.

vinoda@phebushr.com Hi All, We have a urgent opening for ED (Ambulatory and Acute ) Trainer Experience - 8+ years CTC - upto 11LPA Location - Chennai Morning Shift Work From Office(No Hybrid) Key Responsibilities: Create and deliver comprehensive training programs for outpatient coding professionals, covering CPT, ICD-10-CM, HCPCS, NCCI edits, and payer-specific guidelines Stay conversant with changes in coding guidelines (CMS, AMA, AHA, ACEP guidelines) and integrate them into training materials and team communication. Prepare training content, SOPs, reference guides, and maintain accurate training records. Provide one-on-one coaching and group instruction on CPT, ICD-10-CM, and HCPCS coding for emergency services. Responsible for new transitions, tracking coding performance through audits, quality reviews, providing constructive feedback and guidance. Support coders with complex case resolution, documentation improvement education, and coding clarification Collaborate with coding leadership to implement training strategies based on audit outcomes and performance metrics. Qualifications Bachelors degree in health information management, life science or a related field is preferred AAPC/AHIMA Certification is required: CPC, COC, CCS Minimum of 810 years of hands-on outpatient ED medical coding experience, with at least 45 years in training, mentoring or quality role Strong Knowledge of US healthcare RCM system is required Additional certifications such as CEDC (Certified Emergency Department Coder). Skills Familiarity with EMR/EHR, compliance standards, auditing platforms Excellent attention to detail and accuracy in coding and documentation Effective communication skills for provider interactions, strong analytical skill, presentation skill Ability to work independently and meet tight deadline If Anyone Interested kindly call me on 9820389632 OR share me your updated resume on vinoda@phebushr.com

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Job Summary: As a Corporate Trainee, you will be an integral part of our team, working closely with professionals across different departments to gain practical insights into the corporate world. While this is an entry-level position, your eagerness to learn and grow will set the stage for future opportunities within our organization. Key Responsibilities: Client management Conducting training and development works under the supervision of managers and executives in organizations timely completion of projects. build pipeline of customers & business Drive daily operations and service of all areas of business Participating in training, workshops &events Help with project planning and implementation. Analyze market data for strategic decisions. Fresher Can Apply Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, Mumbai Suburbs, kalyan Please contact our HR at 9324483283 for further clarifications.

Positions General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Conduct training sessions on MS Office applications. Develop and deliver personality development workshops focusing on communication, leadership, and confidence-building. Engage in community and school mobilization, encouraging participation in IT education programs. Create training materials, guides, and interactive learning modules. Assess trainees progress and provide constructive feedback. Stay updated with the latest IT trends and soft skills methodologies. Collaborate with educational institutions and community organizations to expand outreach.

PROCESS COACH Job Description: Understand the quality requirements both from process perspective and for targets. To Train effectively the new joiners on Medical Coding concept with the guidelines. To monitor Trainees productivity and quality output per OJT glide path/ramp up targets. Providing continuous feedback in a structured manner. Educating on the client specs and guidelines. Educating on the latest updates on the coding aspects. Carrying out one-on-one session on the repeated errors. To provide feedback on productivity and quality of trainees to Team Leads. To pass on the QC feedback effectively to the trainees. To help Team Leads in early confirmation of Trainees by providing the valuable inputs. Job Specification: Minimum of 3 Years of Professional and Relevant Experience in Medical Coding with specialty surgery. Extensive Coaching & Trainingas per process defined. Must have Variant Training & Coaching Strategy. Must have Coding Certification like CPC, CCS, COC, AHIMA. Any graduate will do. Shift Details: General Shift / Day Shift Work Mode: WFO

***********We are looking for T&Q Analyst for TOP brand********** Typically involves developing, delivering, and evaluating training programs while also ensuring the quality of products, services, or processes . . Needs Assessment: Identify and analyze learning and development needs within the organization. Training Program Development: Design, develop, and implement training programs aligned with organizational goals and objectives. Training Delivery: Conduct training sessions using various methods (lectures, group discussions, hands-on activities). Evaluation: Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis. Continuous Improvement: Identify opportunities to improve training programs and make recommendations for updates. Documentation: Maintain accurate records of training activities and participant information. Quality Analyst Responsibilities: Quality Assessment: Conduct quality tests, inspections, and audits to identify defects and areas for improvement. Data Analysis: Analyze data related to quality metrics and identify trends and root causes of quality issues. Corrective Actions: Implement corrective and preventive actions to address quality issues and prevent future occurrences. Quality Assurance Procedures: Develop and implement quality assurance procedures and standards. Collaboration: Collaborate with cross-functional teams to ensure quality standards are met throughout the product or service lifecycle. Compliance: Ensure compliance with regulatory requirements and industry standards. Continuous Improvement: Drive continuous improvement initiatives to enhance product or service quality. Key Skills: Analytical Skills: Ability to analyze data, identify trends, and solve problems. Communication Skills: Excellent written and verbal communication skills for delivering training and reporting on quality issues. Training Skills: Ability to design, develop, and deliver effective training programs. Quality Assurance Skills: Knowledge of quality assurance principles, methodologies, and tools. Problem-Solving Skills: Ability to identify and resolve quality issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy and quality. Interested candidates can share resumes on 76782-30426 - JAY Direct Walk-In On- 368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008

Responsible for functional direction of agents within the program training classroom environment•Prepare and present training materials through classroom learning•Utilize presentation and facilitation skills including creative training techniques Required Candidate profile Recommend curriculum modifications to Training Manager•May support Instructional Design team in designing and developing training materials call @9716551077 share cv at mamta@emsol.co.in

Training Needs Assessment: Determining the specific training requirements for individuals or teams. Training Material Development: Creating or selecting training materials, such as presentations, handouts, and online resources. Certified Trainer Required Candidate profile Should have experience in L&D Department Excellent verbal and written communication is crucial for delivering information effectively and engaging with trainees. Should know MS Excel and Power Point

Process Training: • Conduct comprehensive process training sessions for new hires and existing employees. • Develop and update training materials to ensure alignment with current processes and business requirements. • Evaluate trainee performance through assessments and provide constructive feedback. • Collaborate with team leaders and managers to identify training needs and address performance gaps. Communication Skills Development: • Deliver communication skills training focusing on clarity, tone, and effective customer interaction. • Provide coaching on accent neutralization, pronunciation, and grammar. • Utilize blended learning methods, including online and offline tools, to enhance training effectiveness. • Monitor and assess communication skills during training sessions and provide feedback. Training Program Management: • Design, develop, and execute training programs tailored to the needs of the organization. • Maintain detailed records of training activities, attendance, and assessments. • Prepare and present reports on training outcomes and effectiveness. • Ensure compliance with company policies and regulatory requirements during training sessions. Continuous Improvement: • Participate in process audits and gap analysis to identify areas for improvement. • Propose and implement actionable solutions to enhance training programs and operational performance. • Stay updated with industry trends and best practices in training and development. Requirements: • Bachelors degree in Education, Communication, Linguistics, or a related field. • 2–3 years of experience as a Process and Communication Trainer in a BPO environment. • Proven expertise in process training and communication skills development. • Strong interpersonal and facilitation skills. • Ability to adapt training methods to suit different learning styles. • Experience with Learning Management Systems (LMS) and digital training tools. • Certifications in relevant training programs or methodologies are a plus.Role & responsibilities Preferred candidate profile

Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Should Have Minimum 1 year Of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English Trainers , Soft Skills Training Hr Ramana : 9550760771

Job Title: Process Trainer BPO Location: Lucknow, India Industry: Business Process Outsourcing (BPO) Employment Type: Full-Time, On-Site We are seeking a dynamic Process Trainer to join our leading BPO team in Lucknow. The ideal candidate will have a strong background in customer service within the BPO sector and at least one year of documented experience as a Process Trainer. Overall Experience : Minimum 3 years in a BPO environment with a focus on customer service Process Trainer Experience : Minimum 1 year , officially documented/on-paper mandatory Preferred – immediate joining If you're passionate about training and meet the criteria, please contact us immediately on 8657002723