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3.0 - 7.0 years
2 - 6 Lacs
Surat
Work from Office
Job Title: Corporate Trainer Function: L&D Reporting To: HR Head Base Location: Surat Work Mode: Office & Field work Education: Bachelor's degree in Electronics, Engineering, or any technical discipline (preferred) Experience (in years): 3-5 years of experience in corporate training Notice Period: Immediate No. of Vacancy: 01 Role Overview The Corporate Trainer will be responsible for designing and delivering technical product training and soft skills development programs for all levels of employees from onboarding new joinees to upskilling existing team members. This role is critical in driving performance, product knowledge, and service excellence across departments like Sales, Installation, Support, and Admin. Role Description: Conduct structured product training sessions on home automation systems (controllers, switches, sensors, apps, voice assistants, etc.) Deliver in-depth hands-on training on installation, configuration, and troubleshooting. Explain use cases, product differentiation, and integration with third-party platforms (e.g., Alexa, Google Home). Train employees on the latest upgrades or new product launches. Create scenario-based modules for customer service and tech support teams. Facilitate interactive sessions on Communication & Email Etiquette, Customer Interaction & Complaint Handling, Team Collaboration, Sales Pitch & Objection Handling, Time Management & Personal Effectiveness. Run group activities, role plays, and real-world simulations to drive behavioral change. Design engaging training materials including PPTs, manuals, cheat sheets, product flow charts, and video tutorials. Maintain a centralised library of technical and behavioral training content. Collaborate with technical and product teams for accurate training input. Prepare monthly training calendars and coordinate with department heads for scheduling. Maintain training records, attendance, and feedback forms. Track training effectiveness using assessments, quizzes, and practical evaluations. Submit regular reports and improvement recommendations to HR and leadership. Cross-Department Collaboration - Work closely with Product Team, Service, R&D, HR, & Sales & Support team for training needs. Skills: Public speaking and presentation skills Conducting engaging classroom and virtual training sessions Soft Skills Coaching Designing PPTs, manuals, handouts, and video scripts Creating assessments, case studies, and quizzes Audience Engagement Assessment & Feedback Collaboration Tech Proficiency Knowledge: Home Automation Products Product Workflow & Integration Customer Journey & Experience Employee Learning Needs Corporate Culture & SOPs Adult Learning Principles Attitude: Proactiveness Empathy & Patience Positive Outlook Accountability Adaptability Professionalism Growth Mindset Collaboration-Oriented Cultural Sensitivity
Posted 7 hours ago
4.0 - 8.0 years
3 - 4 Lacs
Kolkata, Lucknow, Delhi / NCR
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not forDelhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 1 day ago
2.0 - 7.0 years
5 - 6 Lacs
Kolkata, Bengaluru
Work from Office
Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 2 days ago
3.0 - 8.0 years
3 - 6 Lacs
Kolkata, Mumbai, Pune
Work from Office
Must have Min 1+yrs exp as Process Trainer from International Voice Process BPO. Process Trainer on papers from International Voice process. Must know TNA TNI Training Metrics US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 2 days ago
3.0 - 8.0 years
3 - 6 Lacs
Kolkata
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407
Posted 2 days ago
2.0 - 6.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Apply Now. Job Title. Manager II Training. Job Description. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.. Role And Key Responsibilities. Responsible for managing the training function End to End for multiple LOBs / Sites / Locations within the process. Plan, observe and ensure Trainer Development using effective methods such as classroom training, observations, demonstrations, on-the-job training, meetings, mentoring and workshops. Aligning Trainers’ roster weekly to provide maximum coverage for tasks such as New Hires transaction monitoring, coaching completion and Refresher Trainings. Assess Trainers’ facilitation skills during classroom training sessions and provide feedback. Govern Trainer calibration sessions on product knowledge. Supervise training team through regular team reviews on performance (such as upskilling targets, throughput, first pass, refresher training coverage). Conduct monthly one-on-one feedback sessions with Trainers. Manage new hire and team’s early warning system and retention. Support trainers during Nesting phase and ensure all the activities are performed as per the standard process and procedure. Drive monthly knowledge checks and refresher training completion basis TNA (training need analysis) and publish refresher completion reports with pre / post performance to show any improvement. Collect Data and perform analysis and RCA on metrics and publish reports accordingly. Training Performance Management. Training Reporting and Analysis. Process Improvement Projects. Engage self and team members in learning / upskilling, create succession plans and ensure continuous development of team members. Key Skills And Knowledge. Knows, understands, and appropriately applies technical / soft skills, methods and processes required for the role.. Keeps current with new and (or) updated program information, trends, and development in the field. Must be a confident communicator and presenter.. Strong writing, editing and professional publishing skills are essential, including ability to present concepts verbally.. Ability to facilitate classroom training sessions. Ability to engage participants while in training. Ability to ask the right questions to gauge learners / participants. Ability to present information using MS Word, PPT, Excel. Ability to coach individuals to bring positivity and motivate to perform even better. Embed Concentrix culture through coaching / mentoring. Ability to interpret and analyze data and read inferences for planning and decision-making purposes. Educational qualification: Graduation. Disclaimer: -. 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'. Location:. IND Hyderabad Unit No. 601 6th Flr Maximus Building 2A Mindspace. Language Requirements. Time Type:. Full time. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Apply Now. Show more Show less
Posted 3 days ago
3.0 - 8.0 years
4 - 6 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 3 days ago
8.0 - 12.0 years
0 Lacs
Pune
Work from Office
Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Should have good communication skills in English Should have managed a group of Trainers To motivate, develop and mentor team members in a dynamically changing environment Managed group of Process Trainers and Nesting Trainers Ability to plan training & refresher session based on impacted KPIs Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Able to design and update content on daily/weekly/monthly basis Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telcom experience Excellent Communication skills Experience largely in Telecom Processes 2 years Chat and Sales experience preferred. Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various training courses Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections
Posted 4 days ago
4.0 - 8.0 years
3 - 4 Lacs
Bhubaneswar, Kolkata, Jamshedpur
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Bhubaneswar only not for Jamshedpur neither Kolkata.Apply those who can relocate in Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bhubaneswar only not for Jamshedpur neither Kolkata.Apply those who can relocate in Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 4 days ago
4.0 - 8.0 years
7 - 8 Lacs
Pune
Work from Office
Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.
Posted 4 days ago
2.0 - 7.0 years
4 - 7 Lacs
Navi Mumbai
Work from Office
What does a Learning Experience Leader (Process Trainer) really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader (Process Trainer), you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and the other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the companys Code of Conduct.
Posted 4 days ago
5.0 - 10.0 years
5 - 7 Lacs
Gurugram
Work from Office
Role & responsibilities askUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world's most innovative companies. Listed as one of Glassdoor's - 100 Best Places to Work-, USA Today's - Best Company Cultures- and - Best Companies for Women- by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. So Here's an opportunity for you to be a part of Us - TaskUs! Roles and Responsibilities Training employees on proper procedures for handling live customer calls. Performing regular TNA's to bridge gaps. Conducting regular refreshers to keep operations running smoothly. Creating positive experiences amongst trainees. Floor/Process improvement through constant feedback and coaching sessions . Conducting training to fulfill client requirements and adhere to SLA's Sharing training region. specific trends and insights to client for smooth and transparent operations. Conducting and preparing regular PKT's to gauge and improve agent product knowledge. Should be okay for itnernational shifts Preferred candidate profile Perks and benefits
Posted 4 days ago
3.0 - 8.0 years
3 - 5 Lacs
Chennai
Work from Office
Hiring for Trainer for Collection process. Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should know English & Malayalam Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com
Posted 5 days ago
3.0 - 4.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Job Description: About the Role: We are seeking a skilled and dynamic Trainer to join our team. The ideal candidate will possess excellent communication and decision-making skills and proficiency in Excel. This role requires managing partner training teams, creating content, and acting as the single point of contact (POC) for a specific domain. A key component of this position involves leading change management initiatives to ensure successful training program implementation. Key Responsibilities: Training Management: Manage and coordinate partner training teams to deliver effective training programs. Design and develop comprehensive training materials and resources tailored to the specific needs of the domain. Serve as the single point of contact (POC) for the specific domain, addressing all training-related queries and concerns. Decision Making: Evaluate training needs and make informed decisions to enhance training effectiveness. Implement solutions to address any training-related challenges or obstacles. Change Management: Lead change management initiatives to ensure smooth adoption of new training programs and processes. Monitor and assess the impact of training changes, making adjustments as necessary. Qualifications and Skills: Education: Bachelors degree in Education, Human Resources, Business, or a related field. Experience: Previous experience in a training role or similar capacity. Skills: Excellent communication skills, both written and verbal. (English and Hindi) Strong proficiency in Microsoft Excel. LMS and other relevant software. Proven decision-making abilities and problem-solving skills. Demonstrated ability to create engaging and effective training content. Experience in managing training teams and coordinating training programs. Familiarity with change management principles and practices. Personal Attributes: Strong organizational and time-management skills. Ability to work independently and collaboratively within a team. Detail-oriented with a commitment to quality and continuous improvement. Adaptable and able to thrive in a fast-paced, changing environment.
Posted 5 days ago
4.0 - 9.0 years
8 - 9 Lacs
Mysuru
Work from Office
Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615
Posted 5 days ago
3.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407
Posted 5 days ago
2.0 - 3.0 years
4 - 5 Lacs
Vadodara
Work from Office
We are looking for a highly motivated and experienced Trainer to join our Learning & Development Division . The ideal candidate will possess a solid background in designing, delivering, and evaluating high-impact training programs, with a specific focus on US Recruitment . This role is critical in upskilling our recruitment teams by providing them with the latest tools, techniques, and industry best practices needed to thrive in the competitive US staffing market. The Trainer will primarily be responsible for conducting sessions related to the full recruitment lifecycle , with a strong emphasis on practical application and performance improvement . Required Skills & Qualifications Bachelors degree (any discipline) Minimum 2 years of training experience; at least 1 year in training US recruitment/staffing professionals Strong understanding of the end-to-end US recruitment process Proven ability to design and deliver training across various formats (classroom, e-learning, blended) Excellent facilitation, presentation, and communication skills Hands-on experience with ATS , CRM tools, and other recruitment tech AnalytAn analyticalical mindset with the ability to assess and improve training effectiveness Strong coaching, motivational, and time management abilities Proficiency in Microsoft Office and e-learning tools Preferred Qualifications Train-the-Trainer certification Experience in a fast-paced staffing agency Familiarity with adult learning principles and instructional design Experience developing competency frameworks for recruiting role facilitation, presentation, and communication skills Hands-on experience with ATS , CRM tools, and other recruitment tech Analytical mindset with the ability to assess and improve training effectiveness Strong coaching, motivational, and time management abilities Proficiency in Microsoft Office and e-learning tools
Posted 1 week ago
1.0 - 3.0 years
3 - 3 Lacs
Lucknow
Work from Office
Roles and Responsibilities Design and deliver training programs for process training, OJT (On-the-Job Training), TTI (Training Need Identification), TNA (Training Needs Analysis), and product training. Develop and maintain effective learning materials, including manuals, guides, and online resources. Conduct needs assessments to identify skill gaps and develop targeted training solutions. Collaborate with subject matter experts to create engaging and interactive training content. Evaluate the effectiveness of training programs through feedback mechanisms. Desired Candidate Profile Overall 3 years of experience 1 Year in process training. Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision while prioritizing multiple projects simultaneously.
Posted 1 week ago
3.0 - 8.0 years
3 - 7 Lacs
Kolkata, Bengaluru, Delhi / NCR
Work from Office
Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407
Posted 1 week ago
3.0 - 8.0 years
3 - 7 Lacs
Gurugram, Delhi / NCR
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407
Posted 1 week ago
1.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Deliver induction training for all new joiners, conduct training assessment and collect post training feedback from participants Monitor OJT performance on daily basis and handhold them whenever any support required Prepare monthly report for MIS
Posted 1 week ago
5.0 - 10.0 years
9 - 10 Lacs
Thane
Work from Office
Skills Required Strong communication, interpersonal, and organizational skills. Ability to work independently and as part of the team. Handle multiple tasks and prioritize effectively. Understanding of different training methodologies, learning principles and content designing. Proficiency in MS Office tools (PPT, Excel, Word etc.) Display professional, positive, service-oriented attitude. Be self-motivated and able to perform efficiently and effectively with minimum supervision. Credit Industry experience will be an added advantage. Job Responsibilities The Training Asst. Manager is responsible for managing Training officers & Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Should be able to support & deliver effective batches during Ramps / Special requirements of business. Mentor and Coach, a team of trainers on a regular basis and evaluate their performance against each KPI. Ensure and maintain better post training effectiveness to deliver business KPIs for the trained batches month on month. Need to govern process refresher training to improve performance of bottom performers. Attend calibration on weekly/monthly basis to ensure knowledge level is at par with teams. Attend and Present Daily/monthly / weekly reviews with Internal and External Stakeholders. Regular to office and maintain professional etiquettes Mainly responsible for overseeing and managing the work of the trainers. Maintain Batch File & Dashboards, Monitoring and maintain training records.(Attendance, Movement, Attrition ) in the BEST framework. The training programs and activities developed need to be aligned to business goals and client satisfaction. Managing specific data, compliance adherence, content development, driving engagement activities to improve performance and retention is critical to this Role. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending, and implementing solutions. Manage other KPIs like TQ, yield, etc. Managing batch level compliance on activities and sharing reports as per timeline Need to conduct dip checks, briefings, awareness sessions. Maintain current knowledge of industry developments, productions, and involvement in network communication. Record statistics, performance levels and other reports. Needs to be flexible to cater to business requirements i.e., Shift timings, Movement across locations etc. Critical Competencies Stakeholder Management Performance Management Measuring Training Effectiveness Facilitating Effective Meetings Application of Lean Six Sigma principles Excellent Coaching & Mentorship
Posted 1 week ago
4.0 - 9.0 years
8 - 9 Lacs
Bengaluru
Work from Office
Looking for 4+ years of experience in International Voice process(Customer Service) Must have Trainer exp on papers Location- Bangalore WFO| Rotational Shifts Any Graduate CTC- 9 LPA(62K in hand) Immediate joiners only Contact- 8529474615 Radhika
Posted 1 week ago
3.0 - 8.0 years
4 - 8 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE
Posted 1 week ago
5.0 - 10.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore Must Know-English and Hindi
Posted 1 week ago
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