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CRM

Pyramid Infratech

1 - 6 years

3 - 6 Lacs

Gurugram

Posted:1 hour ago| Platform:

Apply

Skills Required

CRM Aftersales Sale Deed Solving Queries customer relationship management Follow Ups Customer Relationship Communication Skills Backend Front End customer relationship manager Agreements Customer Handling Post Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role : CRM

Industry : Real Estate

Location : Gurugram (Near Hudda metro station)

1. Address queries and complaints of customers over the phone, through emails, letters face to face client interactions in a timely and effective manner

2. Respond to emails and letters from customers regarding queries, in a timely manner

3. Collect and communicate customer feedback in a timely and efficient manner

4. Maintain and update the database with information on the nature of queries and status of resolution

5. Update customers on the status of their queries and complaints in a timely manner

6. Record all customer complaints / issues received and resolved

7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.

8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

9. Execution of BBA & MOU and maintaining respective trackers of the same for both the projects.

10.Preparation & Execution of documents Bank Loan formalities PTM & TPA .

Transfer, Name Addition/ Deletion formalities of sold units Accepting and checking the required documents and further endorsement of the originals.

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Pyramid Infratech

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CRM

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Work Mode

Job Type

Job Description

Role : CRM

Industry : Real Estate

Location : Gurugram (Near Hudda metro station)

1. Address queries and complaints of customers over the phone, through emails, letters face to face client interactions in a timely and effective manner

2. Respond to emails and letters from customers regarding queries, in a timely manner

3. Collect and communicate customer feedback in a timely and efficient manner

4. Maintain and update the database with information on the nature of queries and status of resolution

5. Update customers on the status of their queries and complaints in a timely manner

6. Record all customer complaints / issues received and resolved

7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.

8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

9. Execution of BBA & MOU and maintaining respective trackers of the same for both the projects.

10.Preparation & Execution of documents Bank Loan formalities PTM & TPA .

Transfer, Name Addition/ Deletion formalities of sold units Accepting and checking the required documents and further endorsement of the originals.

More Jobs at Pyramid Infratech

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