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eClerx
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Process Manager

Process Manager

eClerx

6 - 9 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

logical auditing writing escalation management network payments communication report

Work Mode

On-site

Job Type

Full Time

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.Specialism – KYC, AML, Due Diligence

PM Roles & Responsibilities

Specialism -

KYC, AML, Due Diligence

KYC- Process Manager- Responsibilities

Independently handle clients and client calls– establish self as a valued partner.
Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
Build domain expertise and lead from the front.
Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Minimum Qualifications-

Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
6 to 9 years of experience in handling team of minimum 25 members and has good experience and knowledge of KYC, AML, Due Diligence.
Should be able to understand, manage and calculate risks.
Should be good with logical and quantitative abilities.

Preferred Qualifications-

Ability to manage and complete specific tasks with minimal direction
Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
Willingness to continuously learn, upgrade skills and stay relevant to business demands
Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team

eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers.
If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

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Process Manager