Process Excellence Manager

As a seasoned professional with over 10 years of experience, including 5-7 years in Continuous Improvement, Process Excellence, or Operational Excellence roles, you will lead multiple engagements to resolve complex business problems. Your responsibilities will include designing and deploying a Service Quality framework to enhance process efficiency, improve quality, and predict Operations Health. You must possess the ability to understand, define, and monitor business indicators, both Lagging and Leading Indicators. Your expertise will be crucial in designing Early Warning system(s) as per business needs, performing Risk & Controls assessment/FMEA, and creating a robust controls framework. You will also be responsible for creating Process Health Dashboards & reports, conducting ad-hoc analysis, and implementing action plans. Driving ongoing service assurance initiatives and continuous process improvement programs will be part of your core responsibilities. As a qualified candidate, you should hold an Engineering degree, with a post-graduation in management or a related field being preferred. Possession of Black Belt/Master Black Belt certification or Lean Master certification from a recognized institution is essential. Your proven results orientation, track record of tackling new challenges, and ability to achieve stretch goals will set you apart. Strong team leadership skills, fostering open communication, and cultivating a performance-oriented culture are vital for success in this role. Your collaboration and influencing abilities will be critical, as you build networks across geographies. A strategic orientation, understanding of business context, and articulation of evolving priorities are key requirements. Change leadership skills, focusing on innovation, risk-taking, and championing new ideas, will be highly valued. Your excellent knowledge of service quality in both Operations and support functions, with preferred domains such as Insurance, Supply Chain, Utilities, Healthcare, and Customer support, will further enhance your candidacy. In summary, you will play a pivotal role in driving operational excellence, ensuring data accuracy, timeliness, and overall quality of the work product. Your contribution will be instrumental in shaping the success of the organization and achieving significant milestones in service quality and process efficiency.,