Process Effectiveness Lead

Responsibilities

• Work with the vendor partners, Global Vendor Operation (GVO) teams and cross-functional stakeholders to design and improve training programs, and build roadmap for execution.
• Work with vendor partners to identify process and tooling needs to optimize learning effectiveness, work with cross-functional leadership to drive consensus and plan for execution.
• Structure and communicate complex and ambiguous business issues, and articulate in a digestible fashion to broader business audience.
• Act as a subject-matter specialist for internal business consulting projects, focusing on a variety of organizational, operational, and strategic initiatives.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in operations management.
• 10 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications:

• MBA or Master's degree.
• Experience in support operations or Trust and Safety space.
• Experience with scaled vendor extended workforce.
• Experience in consulting or growing stage startup companies
• Excellent problem-solving skill, with the ability to work in fast-paced environment.