1026 Process Documentation Jobs - Page 17

JD for Java Microservices+(GCP or AWS) . Java Microservices+(GCP or AWS) Hyderabad-Work from office 7 years Immediate Joiner The Cloud Engineer is responsible for expanding, developing, implementing, and operationalizing our cloud implementation. We are looking for an experienced engineer with extensive knowledge in Java micro services and experience across a broad set of infrastructure and application technologies. The ideal candidate will have a vision for the future of these technologies and the ability to develop and execute the plan to get there. Responsibilities: Migrating from local server environments to GCP based Cloud Architecture GCP Cloud application intake automation. Working with compliance teams to ensure the design meets requirements. Monitoring and performance tuning Cloud environment. Sharing knowledge and awareness of alternative Cloud environments and services Identifying and proposing new work. Documenting and recommending best practices and articulating process improvements Developing automation and/or applications Automation of data transfer using file transfer technologies such as SFTP, etc. Day to day process, documentation, KPIs, and reporting. Basic Qualifications Bachelors degree Minimum of 3 yrs in a combination of Infrastructure, applications security knowledge with cloud experience Preferred Qualifications: Java micro services Must own ability to learn fast, adapt to new technology and keep current with industry Embrace and focus on emerging technology and evangelize to the rest of the team Experience with Google Cloud Experience in Cloud run and similar technologies a strong plus Experience with Springboot programming language Experience supporting complex production application environments Mandatory Skills Openshift Kafka Kubernetis

Job Description The Business Desk team for Freshworks is the fastest-growing function in the organization and spread out across various time zones. With the increasing market demand and diverse landscape, there is an ever-increasing ask for deals packaged for specific buyer personas, different geographies, their laws, and regulations, and it requires careful understanding and execution of the business arrangement between us and our customers. The Deals Desk s role is to ensure all of the above factors are met and culminate to being the one-point interface for all global sales teams to drive deals towards contractual and commercial closure . As a Senior Deals Desk Analyst, you will be responsible for: Drive and influence comprehensive deal reviews for large, complex deals Actively participate in the sales strategy to support revenue objectives Partner with sales and finance management, legal, order operations, and revenue on recommendations and options for deal structure and deal closure. Build custom pricing model where needed. Advise customer contract negotiations; including pricing/discount structure, renewal terms, site license agreements and all commercial contract clauses Maintain current knowledge of product offerings, pricing promotions, and market/competitive intelligence Provide sales guidance on elements of a good deal using competitive insights and historical pricing in similar deals Develop and/or contribute to process improvement and control governance for your assigned territory Participate in projects, sales training and related initiatives from management as requested Provide regular process improvement/best practice input to finance leadership Own internal activities on key deals (structuring, problem-solving and support/approvals). Qualifications Have a Bachelor Degree 5+ years in a deal desk, contract drafting, deal / contract negotiation, finance, business analysis, sales ops, and/or order to cash experience. Experience working w

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team members.Additional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer." What are we looking for "As a Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. " Roles and Responsibilities: "oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patternsContent moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionTherefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic natureConducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. What are we looking for Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocolsoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely Roles and Responsibilities: oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situationsAdaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team membersAdditional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer. Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team members.Additional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer." What are we looking for "As a Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. " Roles and Responsibilities: "oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself Qualification Any Graduation

Career Area: Human Resources : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Human Resources Operations Coordinator to join our team who will have the opportunity to champion our IND-India HR Service Center The incumbent would be providing customer support through various communication methods to Caterpillar employees, Managers, the HR community, In-Country teams and Centres of Expertise on human resource related issues. This is the first Customer Services assignment followed by a position with more Human Resource exposure. The preference for this role is to be based out of Whitefield Office, Bangalore, India What you will do Job Roles and Responsibilities Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information. Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods. Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources. Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc. Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates. Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour. What you will have The position manages the completion of its own work assignments and coordinates work with others. Support in the development of Standard Work documentation Advanced proficiency in MS Word, Excel and Power Point Presentation. Working experience inHR Shared Serviceis mandatory with minimum 2 years (mandatory) Should be willing to Work from Office Experience in developing standard work process documentation 5 Days work from office DesiredCandidates must possess interest in learning one international language. Language capabilityGerman or Spanish Experience in Power BI Skills desired: Business Process Improvement Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.Level Basic UnderstandingExplains the rationale for using BPI methodology. Identifies the main steps in a BPI project such as defining the existing structure. Describes BPI key considerations such as establishing process owners. States the major roles involved in business process management. Information Capture Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.Level Working KnowledgeFollows defined procedures to document all routine information. Identifies relevant established standards, policies and practices. Fulfills routine information capture needs in own area. Uses automated tools to capture, organize and archive relevant information. Cites examples of different types of relevant information that need to be captured. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.Level Working KnowledgeProvides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. Accuracy and Attention to Detail Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Working KnowledgeAccurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. HR Policies, Standards and ProceduresKnowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.Level Working KnowledgeAnalyzes policy and standards documentation and ensures organizational compliance. Maintains a specific set of standards and associated HR procedures. Communicates and refers potential exceptions upward for review and approval. Assists in the development and implementation of specific procedures. Provides feedback for the improvement of HR procedures. Human Resources Operations Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.Level Basic UnderstandingCompiles a list of major services provided by HR professionals. Identifies key policy compliance issues in HR operations. Discusses HR processing procedures and administration principles. Describes key responsibilities and scopes of the HR operations function. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers Caterpillar is an Equal Opportunity Employer (EEO )EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: July 11, 2025 - July 17, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Job Description: Main responsibilities: Conduct process studies to evaluate their fit for RPA and AI/ML or other improvement methods Participate in demo sessions with process SMEs to gather current process overview and prepare the as-is process map and process documentation Propose business case and design the high level solution for the improvement Gather process related information and analyses the data using statistical tools to assess process performance, Facilitate brainstorming sessions for teams to identify pain areas, Perform root cause analysis of identified problems, Consolidate pain areas identified and propose recommendations for process improvement - internal/external consultant, Lead or/and serve as a mentor for a project teams chartered to address identified deficiencies, Classify improvement projects according to the center requirements, Coordinate, administrate improvement projects across the teams and monitor the progress and timelines, Deliver internal training sessions on quality topics (scheduled and on-demand) Promote company corporate cultures and demonstrate discipline Contribute during internal and 3rd party visit/audits when applicable Participate in projects appointed by management Share best practices with other DXC business units Desired behaviors: Deliver constant high-quality performance, focus on details and accuracy Ensure that tasks are completed within specified deadlines and quality parameters Assume personal ownership for DXC business results and execution Proactively solve customers problems, be accountable for solving the problem Build very good relationship with your customer/team, always be positive about your customer/team Maintain strong communication standards, international and multi-cultural mindset Support other team members and groups Employee is obliged to: Timely reporting of tasks managed and working time in accordance with employment regulation Complete all mandatory trainings specified by management Cooperate fully during internal and external audits Obey rules regarding working time management set by the employer Obey employment and company regulations Obey rules and regulations regarding health, safety and fire hazard Protect company welfare, its property Under no circumstances disclose trade secrets nor company s confidential information, defined by specific contracts and regulations At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Performs tasks based on established procedures. Uses data organizing and coordination skills to support the business and perform technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how teams integrate and work best together to support the achievement of company goals. Impact Impacts team through quality of service and sharing of information. Proposes improvements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. Allocates work to team members, as appropriate. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to problems based on existing challenges or procedures. Interpersonal Skills Effectively exchanges information and ideas. Responsibility Statements Reviews and verifies the accuracy of journal entries and accounting classifications. Extracts data for dashboards on process/reconciliation metrics. Assists with audits by providing supporting records and documentation. Ensures that adequate and updated process documentation and desktop procedures exist. Contributes towards quality efforts and guides the quality verifiers team. Participates in first-level tasks and quality checks. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . . You may also click here to access Conduents ADAAA Accommodation Policy .

Primary Skills SAP Yard Logistics Configuration and Implementation Strong expertise in configuring yard structures including yard layout, zones, doors, checkpoints, and resources. Ability to design and implement yard processes tailored to business needs. Integration with SAP EWM, TM, and ERP Proficient in integrating SAP YL with Extended Warehouse Management (EWM), Transportation Management (TM), and core ERP modules. Skilled in managing data flow and process synchronization across systems. Yard Execution and Monitoring Experience in managing yard activities such as vehicle check-in/check-out, dock assignment, yard task execution, and real-time monitoring of yard operations. Resource and Appointment Management Knowledge of managing yard resources like trailers, trucks, and personnel. Ability to configure and optimize appointment scheduling and yard task prioritization. RF and Mobile Integration Familiarity with mobile and RF-based yard operations. Ability to design and implement mobile workflows for gate operations and yard task execution. Event Management and Alerts Skilled in configuring event-driven processes and alerts for yard milestones, delays, and exceptions. Ability to enhance visibility and responsiveness in yard operations. Master Data Management in YL Proficient in managing yard-specific master data such as vehicles, transportation units, yard bins, and business partners. Secondary Skills Basic understanding of SAP EWM and TM functional processes Exposure to SAP Fiori apps and UI5 for yard operations Familiarity with IoT and sensor-based yard automation Experience with IDocs, BAPIs, and Web Services for integration Knowledge of safety, compliance, and regulatory requirements in yard operations Soft skillscommunication, process documentation, and cross-functional collaboration

Job Description Summary Engineering associated with the manufacturing process. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. Job Description Roles and Responsibilities Define and control production process including tooling and equipment. Validate design specifications and shop floor application of new product tools or equipment. Includes Manufacturing Engineers. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others. Required Qualifications For roles outside of the USA- This role requires basic experience in the Manufacturing Production Process and Equipment. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience). For roles in USA - Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired Characteristics Strong oral and written communication skills. Ability to document plan market and execute programs. Note: To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. Additional Information Relocation Assistance Provided: Yes

Production Engineer Mechanical Job Code: NE06 Education B.Tech/B.E. in ME Experience Fresher - 2 Years Experience CTC Starts at 1.8 - 3.5 Lakhs Job Location E-148, Sector 63, Noida, UP-201301 Job Description Roles and Responsibilities Bright Mechanical Engineer. Highly energetic and hard working. This is Desk + Field Job. Problem Solving skills. Go getter approach. Good Communication Skills - Verbal and written. Command on main Mechanical Engineering Subjects. Study of Technical Documents and Drawings. Understanding of Technical Terms. Energetic and willing to learn, successful Procurement Assistants have good judgment and the ability to interpret policies and procedures. Ability to handle multiple projects simultaneously to meet goals and deadlines. Design, Detail Engineering, Costing of Projects etc. Grip on Engineering Calculations. We design & manufacture machines for Defence, Aerospace, Aviation Industry. We need engineers who can design & build these high technology machines. Good proficiency on Computers - MS Office. Ability to work under pressure. Good time management, cost management, leadership & organizational skills. Preparation of Engineering documents like Bill of Materials etc. Customer Interaction for finalization of SRS (System Requirement Study), DAP(Design Approval Process Documentation), PED(Project Execution Design Documentation), Costing through Market Analysis. You need to serve the company for minimum 3 years. Company has a compulsory BOND for 3 Years. Desired Candidate Profile B.Tech/B.E. in ME Fresher - 2yrs Minimum 6 GPA or 60% throughout (Graduation, 10th, 12th or Diploma) is compulsory. Strong technical knowledge and hands-on aptitude Must be fully committed to the job - no preparation for any other competitive exams Should be energetic & have good English communication skills Groomed & energetic personality Note: You can call on 7290012389 or Email to hr@neometrixgroup.com for any further details. Vacancies : 5

Role & responsibilities Recipe Creation & Validation: As a Data Specialist, your core responsibility will be to build and validate ingredient level recipes across countries and categories. Recipes are constructed based on a combination of scraped product data, regulatory knowledge, and taxonomy alignment. Understanding how to interpret and leverage scraped ingredient data effectively is key to success in this role. You will ensure the outputs are accurate, logically structured, and regionally appropriate factoring in differences in local regulations and formulations. DSS QA: You will also play a significant role in Digital Share of Shelf (DSS) quality checksreviewing the coverage and reliability of scraped data, spotting anomalies, and ensuring the taxonomy is well structured. Close collaboration with DSS, taxonomy, and regional teams is essential, creating structured feedback loops that continuously enhance our datasets. Global Data Validation: Global data validation will be a major focus. You’ll run consistency checks across countries and subcategories, identify and fix issues, and ensure comparability in our outputs. This includes managing incoming data queries, owning the feedback process, and ensuring timely resolution by liaising with researchers, the PM, and other stakeholders. Process documentation: Working with the Project Manager, you will contribute to the documentation of data workflows, rules, and checks, ensuring repeatability and scalability. A continuous improvement mindset is key, and over time, you’ll help propose and implement solutions that use AI or automation to improve QA, speed, and data consistency. Insight support: You will also support the development of insights by identifying emerging ingredient patterns or data trends, and be comfortable interacting with clients whether it’s responding to queries, supporting custom requests, or contributing to workshops and presentations. Collaboration & Stakeholder Engagement This is a highly collaborative role, requiring ongoing coordination with: 1. The Project Manager for planning, prioritization, and delivery 2. Foundation team for structure, quality, and integration of DSS 3. In country researchers for data accuracy and local nuance, as needed 4. Cross functional teams for feedback and automation opportunities 5. Global Industry Manager to support insight generation and respond to client needs You will be expected to manage feedback loops across these teams and act as a bridge between raw data and client ready intelligence. Required Skills & Experience Educational background in biotechnology, life sciences, food science, or a related field" Strong understanding of ingredients and their application in food, nutrition, or personal care products Excellent analytical and numerical skills with experience working on structured datasets Detail oriented and methodical in identifying data inconsistencies and ensuring quality Proficiency in Excel (including formulas, pivot tables); strong documentation skills Strong communication and collaboration skills across global teams Comfort engaging directly with clients and supporting custom insights Preferred/Bonus Skills Familiarity with Power BI, Tableau, or similar tools for visualizing data Interest in AI, automation, and scaling quality assurance processes Experience with Python, SQL, R, or VBA for data handling or automation Exposure to web scraping, or taxonomy driven data models What Success Looks Like Consistently accurate and well documented recipe and DSS data Effective collaboration and well managed feedback loops with internal teams Structured, timely resolution of data queries and validation issues Clear process documentation that supports team scaling Contributions to insight generation and a strong interface with clients Active participation in driving automation and process evolution using AI Preferred candidate profile

Perform and manage daily corporate actions processing, ensuring timeliness and accuracy Act as first point of contact for corporate action event-related queries and clarifications Ensure data validation and completeness across all records Required Candidate profile Perform Quality Control (QC) checks as required Contribute actively to team meetings, huddles, and process improvement initiatives Plan and manage own workload Ensure delivery Perks and benefits Perks and Benefits

As the Head of Production/Factory Operations at a fast-growing CCTV manufacturing startup based in Noida, India, reporting to the CEO/COO, you will play a pivotal role in setting up and scaling the factory operations. With over 10 years of experience in electronics manufacturing, particularly in surveillance, IoT, or consumer electronics, you will lead the establishment of cutting-edge surveillance solutions for global markets. Your responsibilities will encompass various aspects of production, quality control, supply chain optimization, team leadership, and scalability and automation. You will be tasked with leading the end-to-end setup of the CCTV manufacturing facility, designing scalable production processes for cameras, DVRs/NVRs, and AI-enabled devices, and negotiating with equipment vendors to ensure efficient operations. Achieving production yield targets above 95% through the implementation of Six Sigma/Lean methodologies and establishing quality control protocols for critical components will be essential in maintaining high standards. Building a localized supply chain for key components, reducing BOM costs, and implementing JIT inventory strategies will be crucial for cost optimization. Additionally, recruiting and training production engineers, technicians, and line supervisors, while fostering a culture of innovation and continuous improvement, will be part of your team leadership responsibilities. You will also be responsible for planning production scaling phases and evaluating Industry 4.0 solutions to enhance automation. Your technical expertise in CCTV/electronics manufacturing, operational excellence in ramping up production, and startup mindset characterized by adaptability and comfort with ambiguity will be key assets in this role. Overall, as the Head of Production/Factory Operations, you will be at the forefront of driving efficiency, quality, and cost-effectiveness in a dynamic and innovative startup environment, contributing significantly to the success and growth of the organization.,

As a Data Validation Specialist at Xerox Holdings Corporation, you play a pivotal role in the Capture and Content cycle by ensuring thorough validation of all documents delivered to customers. Your responsibilities include verifying the accuracy of information released after manual validation and promptly identifying any abnormalities during the Data Validation Cycle. Continuous improvement is a key focus area for you in this role. Your main task is to ensure that customer-provided documents such as Invoices, Claims, and Utility documents are accurately captured in system-generated forms. Maintaining a high standard of service and data accuracy for our Capture & Content Services customers is essential. Your role significantly impacts data accuracy and drives continuous improvement in the Capture & Content process. To excel in this role, you should be able to handle high pressures with composure, possess knowledge of Process Documentation & Procedures, and have basic computer skills including MS Office and internet usage. Understanding customer requirements, meeting deadlines as per the SLA, and effective communication are crucial aspects of this role. Being a logical thinker, a team player, and flexible in terms of shift rotation and business needs are also qualities we value. Ideally, you are a University Graduate or Diploma Holder (Non-Technical), preferably in B. Com, with relevant language skills to converse and comprehend in English. Working within tight timelines while maintaining quality standards, having a minimum of 2+ years of experience, and being open to working on documents in languages other than English (Latin character) are key qualifications for this role. This position is typically home-based in India, specifically in Haryana-Chandigarh, without the need for travel or relocation. Selected candidates will support international clients, thus required to work on Indian Public Holidays and follow the list of holidays observed by international clients. Join Xerox Holdings Corporation to make work, work efficiently and accurately in a dynamic and digital-driven environment. Learn more about us at www.xerox.com.,

The ideal candidate should have 4-6 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds with a solid understanding of the capital market. A strong accounting background is essential along with knowledge of the Mutual Fund and Hedge Fund industry. The candidate should possess expertise in derivatives, equities, and fixed income securities. Previous experience in working on Financial Reporting profiles, preparing various financial statements in compliance with IFRS, US GAAP, Lux GAAP, and Irish GAAP is required. Experience in BPO/captive on capital markets back office processes is preferred. The candidate should also have experience in Business Areas such as Middle Office Processing, Financial Reporting, and Fund accounting. Experience in process set-up/migration of work from onshore is a plus. Key responsibilities include the preparation and review of financial statements/regulatory reports, acting as a subject matter expert, following different GAAPs, assisting seniors with performance data, process documentation, ensuring process initiatives and quality improvement, providing process training, meeting SLAs, and being a good team player. The candidate should hold a degree in B. Com, M. Com, or a Postgraduate Degree majorly in Accounting or Finance from a recognized business institute/university. Professional qualifications like CA, CFA, and CPA will be an added advantage. Required skills include good communication and domain skills, interpersonal skills, and proficiency in MS Office (MS Excel and MS Word). The candidate should be a quick learner, willing to work in shifts, and have flexible work hours as per process requirements. This is a full-time position in the Operations - Transaction Services job family, specifically in Fund Accounting. If you have a disability and require accommodation to use the search tools or apply for a career opportunity, please review Accessibility at Citi.,

You will be joining Neysa, a company founded by a team that has successfully nurtured a multi-million-dollar business to become a leader in its industry. As problem solvers at heart, we thrive on seeing our ideas come to life in the real world and are constantly pushing the boundaries of what is possible. Our mission has not only changed our lives but also impacted the people we work with and the community we operate in. We are currently looking for a talented and dynamic Business Automation expert to lead our business process automation initiatives. In this role, you will be responsible for designing, developing, and implementing automation solutions across various key business functions such as Finance, CRM, and HRMS platforms. Your primary objective will be to drive high-quality and automated system integrations, enhance operational efficiency, and promote innovation through automation to ensure seamless end-to-end processes throughout the organization. Your responsibilities will include aligning automation initiatives with organizational goals to enhance operational efficiency, cost savings, and employee productivity. You will play a crucial role in selecting, integrating, and optimizing business automation tools while ensuring seamless integration between different systems. Collaborating with cross-functional teams to identify automation opportunities, streamline workflows, and align with overall business objectives will be a key aspect of your role. Furthermore, you will work closely with departments like Finance, HR, IT, Sales, and Operations to understand their needs and translate them into automated solutions. Facilitating workshops and brainstorming sessions to identify automation opportunities and system improvements will be essential. You will also provide training and support to team members on new processes and best practices, develop process documentation and guidelines, and create training programs to assist employees in adapting to new automation tools and processes. In addition to the technical aspects of the role, you will need to ensure that automation solutions comply with relevant regulations and industry standards. Working with security teams to adhere to data protection and cybersecurity best practices and monitoring and managing risks associated with automation projects will be crucial. To be successful in this role, you should have a Bachelor's or Master's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field, along with at least 3-7 years of experience in business process automation or related roles. Strong technical skills in APIs, SaaS integration techniques, automation tools, scripting languages, database management, and programming languages such as Python and JavaScript are required. Excellent communication and interpersonal skills, strong leadership capabilities, and analytical thinking are also essential for this role. Preferred skills include previous experience in finance transformation, enterprise resource planning (ERP) systems integration, and knowledge of agile project management methodologies and tools. Familiarity with tools like ZOHO, Power Automate, and Power BI will be advantageous in this role.,

The ideal candidate should have 4-6 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds with a good understanding of the capital market. Knowledge of Mutual fund and Hedge Fund industry, derivatives, equities, and fixed income securities is essential. Experience with N-PORT / NMFP / NCEN filing and preparation of financial statements as per IFRS, US GAAP, Lux GAAP, and Irish GAAP is required. Prior experience in BPO/captive on capital markets back office processes is preferred. Key Responsibilities include the preparation and review of financial statements/regulatory reports, acting as a subject matter expert, following applicable GAAPs, assisting seniors with performance data, process documentation, ensuring process initiatives and quality improvement, training new members, meeting SLAs, and being a good team player and quick learner. The candidate should be willing to work in shifts and flexible hours as per process requirements. Education requirement includes a B. Com, M. Com, Postgraduate Degree majorly in Accounting or Finance, with professional qualifications like CA, CFA, and CPA being an added advantage. Desired Skills include good communication and domain skills, interpersonal skills, and proficiency in MS Office (MS Excel and MS Word). This role falls under the Operations - Transaction Services job family, specifically in Fund Accounting. This is a full-time position. For additional details on the most relevant skills and any complementary skills, please refer to the requirements listed in the Job Description above or contact the recruiter. If accommodation is needed to use search tools or apply for the role due to disability, review the Accessibility at Citi policy. To understand EEO policies at Citi, please view the EEO Policy Statement and the Know Your Rights poster.,

Provide strong domain leadership managing a team of audit professionals in F&A/ HRO/ S&F services Lead teams performing Risk Assessments, Process Walkthroughs, Process Documentation Narratives, Process Flow Diagrams, Finalize Risk and Control Matrix, Lead assignments on Test of Control Effectiveness, Control Design , support remediation efforts for control failures - SOX and ISAE SSAE compliance. Lead Interventions Special Assignments at Client Engagements identifying reasons for operations failures, critical errors, process weaknesses Performing Root Cause Analysis remediating and resolving causes. Requirement to interact with overseas clients and senior stakeholders within and external to the company. Skill Description Working Knowledge of processes like AP,AR and RTR is mandatory Reasonable knowledge of Information Technology ITGC Controls; Information Systems Audit Knowledge of Key F&A Compliances required ISAE 3402, SSAE 16, SOX Strong Analytical Skills; Strong Spreadsheet skills; Excellent command over English Language Experience of working in a GBS delivery environment Mandatory Experience using ERPs SAP, Oracle and other Business Enterprise Applications. Educational Qualifications & Experience Chartered Accountant with minimum 7-9 years post qualification audit experience. Graduate/ MBA with 11 + years of experience CISA with experience of Information Systems Audit with client engagements. Experience in leading Teams of Auditors representing the entities for which they have been Audit Managers. Supervisory review experience of 4+ years.

Provide strong domain leadership managing a team of audit professionals in F&A/ HRO/ S&F services Lead teams performing Risk Assessments, Process Walkthroughs, Process Documentation Narratives, Process Flow Diagrams, Finalize Risk and Control Matrix, Lead assignments on Test of Control Effectiveness, Control Design , support remediation efforts for control failures - SOX and ISAE SSAE compliance. Lead Interventions Special Assignments at Client Engagements identifying reasons for operations failures, critical errors, process weaknesses Performing Root Cause Analysis remediating and resolving causes. Requirement to interact with overseas clients and senior stakeholders within and external to the company. Skill Description Working Knowledge of processes like AP,AR and RTR is mandatory Reasonable knowledge of Information Technology ITGC Controls; Information Systems Audit Knowledge of Key F&A Compliances required ISAE 3402, SSAE 16, SOX Strong Analytical Skills; Strong Spreadsheet skills; Excellent command over English Language Experience of working in a GBS delivery environment Mandatory Experience using ERPs SAP, Oracle and other Business Enterprise Applications. Educational Qualifications & Experience Chartered Accountant with minimum 7-9 years post qualification audit experience. Graduate/ MBA with 11 + years of experience CISA with experience of Information Systems Audit with client engagements. Experience in leading Teams of Auditors representing the entities for which they have been Audit Managers. Supervisory review experience of 4+ years.

Professional Experience Qualifications 10+ years prior experience in JBPM Excellent ability to understand the existing process documentation on the rating engine Knowledge of IBM BAMOE for automating the workflow and rules is preferred Strong knowledge of JPBM and grasp on design concepts to understand existing architecture Good collaborative skills to support other teams to modernize the rating application Excellent Analytical skills Great interpersonal and communication skills Financial services domain is preferred Open to work in UK Shift (10 Am to 9 Pm IST with 8 hours of productive work) Education Qualification : B.Tech or MCA Mandatory Competencies Programming Language - Java - Core Java (java 8+) Beh - Communication and collaboration Architecture - Architectural Patterns - Microservices

Professional Experience Qualifications 8+ years prior experience in JBPM Excellent ability to understand the existing process documentation on the rating engine Knowledge of IBM BAMOE for automating the workflow and rules is preferred Strong knowledge of JPBM and grasp on design concepts to understand existing architecture Good collaborative skills to support other teams to modernize the rating application Excellent Analytical skills Great interpersonal and communication skills Financial services domain is preferred Open to work in UK Shift (10 Am to 9 Pm IST with 8 hours of productive work) Education Qualification : B.Tech or MCA Mandatory Competencies Others - Micro services Programming Language - Java - Core Java (java 8+) Beh - Communication and collaboration Architecture - Architectural Patterns - Microservices.

Global and/or Fortune 500 level client account oversight Monitor user adoption and system usage, and recommend strategies to increase usage/adoption Maintain a strong advisory relationship with key client contacts in positions that can significantly impact adoption Monitor user compliance and recommend strategies to increase usage/compliance Create and maintain an annual success plan to help clients advance adoption, strategic meeting management, and program maturity Conduct success reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives Contribute towards new account implementation or guide onboarding as the primary success owner Provide consultation on business processes and best practices as they relate to enterprise meeting management technology and event sourcing Demonstrate detailed product knowledge and gather client requirements for future product releases Document, route, and track feature requests, and provide the client with updates quarterly Cultivate new business opportunities by asking questions, mining opportunities presented, and sharing findings with sales Produce client deliverables such as communications plans, SOPs, strategic account plans, etc. Design, coordinate, and in some cases, conduct user training programs Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services, and Marketing Contribute to internal departmental process documentation. Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 5000+ employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Global and/or Fortune 500 level client account oversight Monitor user adoption and system usage, and recommend strategies to increase usage/adoption Maintain a strong advisory relationship with key client contacts in positions that can significantly impact adoption Monitor user compliance and recommend strategies to increase usage/compliance Create and maintain an annual success plan to help clients advance adoption, strategic meeting management, and program maturity Conduct success reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives Contribute towards new account implementation or guide onboarding as the primary success owner Provide consultation on business processes and best practices as they relate to enterprise meeting management technology and event sourcing Demonstrate detailed product knowledge and gather client requirements for future product releases Document, route, and track feature requests, and provide the client with updates quarterly Cultivate new business opportunities by asking questions, mining opportunities presented, and sharing findings with sales Produce client deliverables such as communications plans, SOPs, strategic account plans, etc. Design, coordinate, and in some cases, conduct user training programs Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services, and Marketing Contribute to internal departmental process documentation. Heres What You Need: Bachelor s degree or equivalent professional industry working experience strongly preferred. An advanced degree a plus 7-13 years of work experience in a Customer Success role Experience working in Fortune 500 corporation, travel, hospitality, software, or other high-tech industry is a plus Prior use of online registration and booking tools is preferred Excel at developing client relationships Ability to work independently and manage multiple projects simultaneously Ability to communicate effectively with clients and internal team members Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook Prior use of products such as Salesforce.com and WebEx is a plus

Job Description: Business Analyst Proposed Job Description: Job Summary: We are seeking a highly motivated and skilled Business Analyst to join our UK&I Portfolio Management Office (PMO). The successful candidate will play a pivotal role in understanding defining and scoping complex project requirements, ensuring that projects are delivered efficiently and effectively to meet our business objectives. You will work closely with project managers, stakeholders, and cross-functional teams across the organisation to analyse business processes, gather requirements, develop solutions, and understand solution impacts that drive project success. Key Responsibilities: Collaborate with project stakeholders to understand business needs and gather project requirements. Analyse and model business processes to identify opportunities for improvement or innovation. Act as a thought leader for these business processes. Conduct thorough documentation and baselining of current processes and systems and develop comprehensive to-be maps to facilitate broad-based transformation and the achievement of strategic objectives. Work closely with the PMO and project teams to prioritise project requirements and ensure they are integrated and sequenced into project plans effectively. Ensure requirement dependencies are fully understood, documented, and managed in the project plan. Facilitate communication between project stakeholders and the project team to ensure a clear understanding of scope, project requirements and objectives. Work closely with change management to conduct impact analysis for project changes so that right change management approaches are planned and applied. Assist in the development and implementation of project management methodologies, standards, and tools to drive efficiency in the PMO. Monitor project progress and performance, providing insights and recommendations to ensure projects are delivered on time, within scope, and budget. Set scope control processes within the project lifecycle, which is managed via quality gates and project assurance. Partner with the PMO and project managers to ensure scope of project is fully protected and change controlled. Participate in project reviews and post-implementation evaluations, capturing lessons learned and best practices for future projects. Qualifications: 5 of more years of proven experience as a Business Analyst, preferably within a PMO environment. Strong understanding of project management principles and methodologies. Excellent analytical, planning, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills, with the ability to engage effectively with all levels of stakeholders and teams and translate data into actionable insights. Experience in process documentation and reporting Experience in business process modelling and requirements management tools. Ability to work in ambiguity and drive for business clarity in scope of work. Do we need something in here that talks about the documentation or baselining of the as is and mapping of the to be to allow for wider transformation to complete and delivery of strateegic objectives Location: DGS India - Chennai - Anna Nagar Tyche Towers Brand: Paragon Time Type: Full time Contract Type: Permanent

Role :PMO Lead Career Band : C1 Description : The role incument is responsible for complete end to end project management for the assigned project which includes project planning, delivery, client interaction, trouble shooting, managing project operational parameters and people management. PM role can exist at offshore and overseas. Span of 20 - 40 FTE (2-5 Project Leads) Responsibilities Works with the offshore Delivery Manager/ Program Manager to ensure that all the delivery parameters ( (Bulge, Offshore Ratio, Effort Under run etc) are in sync with the account plan Ensures timely delivery in order to avoid the penalty payouts, adherance to project cashflow schedule Contributes to increased value to client, and wallet share to Wipro through deployment of domain experts, consultants & architects Records and manages project issues and escalation wherever necessary Handles Change Request Process Identifies, shares, highlights and escalates the risks captured in the status reports shared on a periodic basis Ensures the required infrastructure is in place for team members, including physical, hardware, software, requirements Manages people processes, goal setting , feedback, career growth and engagement Evolves risk mitigation and contingency plans and be able to work withinternal supervision/guidance to manage internal and external conflicts Understands the metrics that need to be traced, establishes sign offs, initiates C-SAT and acts on feedback Certifications & Assessments : PMCP/ PMA Knowledge : Must Have: Understanding and appreciation of the relevant technology or group of technologies Conceptual awareness of core project management techniques Understanding of estimation techniques, review mechanism, cost Should be well versed with areas of quality management like quality planning,inspection and Quality control Understanding of Customer Enagement Models, Financial parameters and Delivery & Ops parameters Should be well versed with areas of quality management like quality planning,inspection and control Preferred : Business Domain understandin Understanding of the Industry & Competitive landscape Experience Must Have: Experience of managing multiple project modules as a project Lead Applying tools to effort, cost, schedule and quality Handling Teams Should have worked on proposals involving relevant areas of the project Process documentation for L1, L2, L3 & L4 processes Total relevant experience of 6+ years with atleast 18 months in the role of a Lead Preferred : Managed projects of reasonable size and complexity as a Project Manager or Lead Behavioral Skills & Attributes : Problem Solving & Decision Making Managing Complexity Execution Excellence Stakeholder Management Client Centricity Effective Communication Nurturing People Mandatory Skills: PMO. Experience: 5-8 Years.