1023 Process Documentation Jobs - Page 12

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 5-10 years of experience in process management, preferably in the IT Services & Consulting industry. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize process improvement opportunities. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Lead and motivate teams to achieve process goals and objectives. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Experience with process improvement tools and techniques. Strong leadership and motivational skills. Familiarity with industry-specific regulations and standards.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 7-10 years of experience in process management and a strong background in managing complex processes. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Analyze and identify areas for process improvement and implement changes to increase efficiency and productivity. Collaborate with cross-functional teams to ensure seamless execution of processes. Develop and maintain process documentation and standard operating procedures. Monitor and report on process performance metrics and provide recommendations for improvement. Ensure compliance with industry standards and regulatory requirements. Job Requirements Minimum 7 years of experience in process management or a related field. Strong knowledge of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong communication and interpersonal skills with the ability to collaborate with stakeholders. Experience with process management tools and software is desirable.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 7-10 years of experience in process management and a strong background in managing complex processes. Roles and Responsibility Manage and oversee the development, implementation, and improvement of business processes. Analyze and identify areas for process improvement and implement changes to increase efficiency and productivity. Collaborate with cross-functional teams to ensure seamless execution of processes. Develop and maintain process documentation and standards. Ensure compliance with regulatory requirements and industry standards. Identify and mitigate risks associated with processes. Job Requirements Minimum 7 years of experience in process management or a related field. Strong knowledge of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 2 to 7 years of experience. Roles and Responsibility Manage and oversee the development and implementation of new processes and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze process data to identify trends and opportunities for improvement. Develop and maintain process documentation and standard operating procedures. Ensure compliance with industry standards and regulatory requirements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process management tools and technologies. Ability to lead and motivate teams to achieve goals and objectives.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development and implementation of new processes and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make recommendations for improvement. Develop and maintain process documentation and standard operating procedures. Provide training and support to team members on new processes and procedures. Identify and mitigate risks associated with process improvements. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. Ability to analyze complex data sets and draw meaningful conclusions. Strong problem-solving skills, with the ability to think critically and creatively. Experience with process improvement methodologies and tools. Strong leadership and management skills, with the ability to motivate and guide team members.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 7-10 years of experience in the IT Services & Consulting industry, with expertise in managing processes and leading teams. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Lead cross-functional teams to achieve business objectives and goals. Develop and maintain process documentation and standard operating procedures. Analyze and resolve process-related issues and problems. Collaborate with stakeholders to identify areas for improvement and implement changes. Monitor and report on process performance metrics and key indicators. Job Requirements Minimum 7 years of experience in process management or a related field. Strong understanding of process management principles and methodologies. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with process management tools and software. Strong problem-solving and conflict resolution skills.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., with 7-10 years of experience in the IT Services & Consulting industry. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills, with the ability to collaborate with stakeholders. Experience with process improvement tools and techniques, such as Lean or Six Sigma. Strong leadership and team management skills, with the ability to motivate and guide team members.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 5-10 years of experience in the IT Services & Consulting industry, with a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and prioritize process improvement opportunities. Analyze data and metrics to measure process performance and make informed decisions. Provide training and support to team members on new processes and procedures. Identify and mitigate risks associated with process changes or improvements. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement tools and techniques such as Lean Six Sigma or Black Belt. Strong knowledge of IT Services & Consulting industry trends and best practices.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to employees on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement methodologies and tools. Ability to collaborate effectively with stakeholders at all levels.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and oversee the development and implementation of new processes and procedures. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make recommendations for improvement. Develop and maintain process documentation and standard operating procedures. Provide training and support to team members on new processes and procedures. Identify and mitigate risks associated with process improvements. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets. Effective communication and interpersonal skills, enabling collaboration with diverse stakeholders. Ability to work independently and as part of a team, demonstrating strong leadership and management skills. Experience with process improvement methodologies and tools, such as Lean Six Sigma or Black Belt. Strong business acumen and understanding of organizational goals and objectives.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 7-10 years of experience in the IT Services & Consulting industry, with a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Lead and motivate a team of process managers to achieve business objectives. Ensure compliance with regulatory requirements and industry standards. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data and make informed decisions. Experience with process improvement initiatives and change management. Strong knowledge of industry-specific regulations and standards. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 7-10 years of experience in the IT Services & Consulting industry, with a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and prioritize process improvement opportunities. Analyze data and metrics to measure process performance and make informed decisions. Provide training and support to team members on new processes and procedures. Identify and mitigate risks associated with process changes or updates. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong analytical and problem-solving skills. Experience with process improvement tools and techniques. Ability to lead and motivate a team to achieve business objectives.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 7-10 years of experience in the IT Services & Consulting industry, with a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent communication and interpersonal skills for effective collaboration with stakeholders. Ability to analyze complex data and make informed decisions. Experience with process improvement tools and techniques. Strong leadership and team management skills. Ability to work in a fast-paced environment and adapt to changing priorities.

Develop and maintain project management methodologies, standards, and tools, including templates, guidelines, and process documentation Provide project management training, coaching, and support to project managers and teams Collaborate with project managers and other stakeholders to define project objectives, scope, and deliverables, and establish project schedules and budgets Own the Projects from conception to conclusion Partner with multifunctional diverse teams across clients and IBM to bring the project to deliver the outcome Monitor project progress and provide timely reports on project status, risks, and issues to stakeholders and management using data visualization tools like Power BI and Tableau Identify and escalate risks and issues to management as necessary Facilitate the resolution of project-related conflicts and issues Conduct project post-mortem reviews and capture lessons learned to continuously improve project management methodologies and standards Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor's degree in Business, IT, Engineering or related field Strong project management skills, with 3+ years of experience in a project management role Experience in developing and implementing project management methodologies, tools, and standards Strong communication, collaboration and facilitation skills, with the ability to work effectively with cross-functional teams and stakeholders Strong analytical and problem-solving skills, with the ability to quickly identify and mitigate risks and issues Excellent time management and organizational skills, with the ability to manage multiple projects simultaneously Preferred technical and professional experience Negotiation skills and manoeuvrability Experience with data visualization tools like Power BI, Tableau, or similar tools Certification in project management (PMP, PRINCE2, or similar) is preferred.

Streamlined Operations Processing Process new business (scanning, QC, welcome calling etc.) Support resolution of field actionable: Discrepancies Add info Counter offers Managing end-to-end WIP Meet the renewal targets assigned at a branch, cluster and circle level Liaisoning Liaisoning with other support units at Home Office (such as Finance, Administration, NB, Renewals, Claims, IT) to ensure that all operational issues of the Hub are resolved Reporting and Customer Service Ensuring MIS and dashboards are published / shared with the required teams Follow through on all customer service requests to ensure all requirements are submitted in one go Help resolve all customer complaints pertaining to the hub including follow up with the bank and distribution team for the same Compliance and Quality Ensuring 100% compliance in all established processes and procedures Implement key initiatives and mission levers in the Hub Quality initiatives and process standardization across Hub Preferred Candidate Profile Job Specifications A Graduate / MBA Experience of 4-5 years plus in operations or customer services in a financial services industry Knowledge & Skill Matrix Good communication skills Customer centric approach Process documentation and systems approach Computer skills in using databases and office management software including spreadsheets / presentation skills

As a member of the PAI-AIM Solder (India) Pvt. Ltd. team, you will be responsible for managing and optimizing solder paste printing processes, which includes stencil design and screen printer setup. Your role will involve monitoring and maintaining reflow profile parameters to ensure optimal soldering quality. Troubleshooting and resolving printing-stage issues, such as solder paste deposit, stencil alignment, and print quality, will also be a key part of your responsibilities. You will oversee wave soldering processes and implement improvements to reduce defects. It will be important for you to implement and utilize quality tools to identify process issues and maintain production standards. Additionally, training production staff on proper process procedures and techniques will be part of your daily tasks. Analyzing process data to identify trends and implementing corrective actions will be crucial to your role. You will also be responsible for developing and maintaining process documentation and work instructions. Supporting new product introduction and process qualification activities will be essential, as well as collaborating with production and quality teams to ensure consistent product quality. To be successful in this role, you should have a minimum of 4-5 years of work experience in electronics manufacturing or application support roles. You must possess in-depth knowledge of solder pastes characteristics, behavior, and application methods. Strong expertise in stencil design, screen printing processes, and printer equipment is necessary. A comprehensive understanding of reflow soldering processes and profile optimization is also required. Demonstrated experience with wave soldering processes and related troubleshooting is essential. Proficiency with quality tools and statistical process control methods is a must. You should have a proven ability to identify, diagnose, and resolve process-related issues. A Bachelor's degree in Electronics, Chemical Engineering, Manufacturing Engineering, or a related field is also a requirement for this position. At PAI-AIM Solder, we promote diversity and inclusion and aim to foster a work environment where team members feel valued, respected, and supported. Please note that the use of the masculine gender in this text is for simplification purposes only.,

As the Manager Tax Technology at EisnerAmper, you will play a pivotal role in integrating your expertise in Partnership Tax with technical proficiency. Through your involvement in testing and validating proprietary applications, you will ensure that business and functional requirements are met effectively. Additionally, you will collaborate with various teams to enhance the firm's tax process standardization and leverage tax technology tools across service lines. Your responsibilities will include evaluating current processes, implementing transformative solutions, and driving innovation in tax technology. Working at EisnerAmper offers a unique opportunity to be part of a dynamic and rapidly growing accounting and advisory firm. You will have the autonomy to manage your schedule in alignment with the firm's commitment to work-life balance. Embracing diversity and inclusion, EisnerAmper fosters a culture where different perspectives converge to create innovative solutions. As a Manager Tax Technology, you will lead projects that combine your tax expertise with a keen interest in technology to redefine work methodologies and implement cutting-edge solutions. Key Responsibilities: - Reviewing complex 1065 tax returns for various fund structures - Testing and validating applications to ensure compliance with business requirements - Evaluating and improving tax technology and processes - Collaborating with IT department to implement technology solutions - Acting as a liaison between Tax and IT departments to streamline processes - Documenting workflows and facilitating process improvements - Developing business cases, identifying stakeholders, and leading presentations - Providing training on new technology and processes Basic Qualifications: - Bachelor's degree in Accounting, Business Administration, or related field - 5+ years of experience in U.S. Partnership tax compliance - Proficiency in tax software tools such as Thomson Reuters Go-Systems, CCH Axcess, OneSource - Experience in project ownership and driving outcomes - Proficient in Excel and documenting processes using tools like Visio, Alteryx Preferred Qualifications: - Exposure to Microsoft Power BI suite and database development - Knowledge of Power Query, Tableau, Alteryx, Excel, VBA, SSIS, SQL - Experience in application integration techniques and SharePoint development Join EisnerAmper to be part of a global team dedicated to providing exceptional accounting, tax, and business advisory services. With a focus on responsiveness and long-term value creation, EisnerAmper empowers clients to navigate current challenges and thrive in the future. If you are passionate about leveraging tax expertise and technology to drive transformative change, we invite you to explore this exciting opportunity as a Manager Tax Technology at EisnerAmper India.,

As a leading global investment management firm, you will be part of AB's SOX Testing Unit of Internal Audit, responsible for evaluating the effectiveness of key controls as part of the Sarbanes Oxley (SOX) 404 certification processes. You will work as a member of the SOX testing team to perform effectiveness testing of key control activities, ensuring compliance with control objectives and the effective operation of internal controls over financial reporting (ICOFR). Your responsibilities will include executing internal control testing, assessing risk, validating controls, updating documentation, and preparing work papers to ensure consistency between test objectives and results. You will coordinate with management to review existing key controls, assist in updating process documentation, and maintain effective planning and execution of work. Additionally, you will advise management on control design, report testing progress to senior auditors, and ensure timely completion of deliverables. This role offers the opportunity to gain a holistic understanding of multiple technologies, systems, and platforms used by AB, exposure to top management, and the ability to influence change and mitigate risk across the organization. You will also learn various technologies to test and remediate associated risks. Qualifications and experience required for this role include a college degree, at least two years of Audit, SOX PMO, and/or SOX Testing experience (preferably in the financial services industry), excellent interpersonal and communication skills, the ability to interact with senior management, flexibility to travel when necessary, and a professional certification is preferred. In this position, you will play a crucial role in ensuring the effectiveness of key controls and contributing to AB's compliance efforts while working closely with management and across various technologies and platforms.,

Description Wanted: dynamic and creative individuals ready to connect with a like-minded team. You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn t mean you ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that s connected connected by freedom. Position Description : This role involves designing documents and validation of data according to the standard templates defined by the organization. Editing documents that contain the client-specific information and making them generic. Creating workflow process documentation for in-house clients. Required Experience, skills and qualification: 2 to 6 years of work experiences Well-versed in the principles of strong Design and an expert in PowerPoint. Flair for creativity, and ability to improvise visual representation of content in PowerPoint with a skillset and a mindset to understand and present data within an aesthetically pleasing visual context. Fairly good understanding of MS Office Programs (Word, Excel, PowerPoint) and some designing tools (InDesign, Adobe Photoshop). Attention to detail, to be able to identify discrepancies in content and ensuring accuracy and consistency in design and structure. Ability to assess, prioritize and manage workload. Excellent standard of the English language, and ability to communicate fluently and effectively in English, both in writing and verbally. Well-developed organizational skills and willingness to work as part of a team. Additional Skills any are a plus but not a requirement: Knowledge of SharePoint. Art or Graphics Design training. Infographic Design Experience of working with overseas colleagues. Prior editing experience. Essential: Graduate (BA preferred) Additional: MA/ MBA in Communications a plus At ISG, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Description Position Description : This role involves designing documents and validation of data according to the standard templates defined by the organization. Editing documents that contain the client-specific information and making them generic. Creating workflow process documentation for in-house clients. Required Experience, skills and qualification: 2 to 6 years of work experiences Well-versed in the principles of strong Design and an expert in PowerPoint. Flair for creativity, and ability to improvise visual representation of content in PowerPoint with a skillset and a mindset to understand and present data within an aesthetically pleasing visual context. Fairly good understanding of MS Office Programs (Word, Excel, PowerPoint) and some designing tools (InDesign, Adobe Photoshop). Attention to detail, to be able to identify discrepancies in content and ensuring accuracy and consistency in design and structure. Ability to assess, prioritize and manage workload. Excellent standard of the English language, and ability to communicate fluently and effectively in English, both in writing and verbally. Well-developed organizational skills and willingness to work as part of a team. Additional Skills any are a plus but not a requirement: Knowledge of SharePoint. Art or Graphics Design training. Infographic Design Experience of working with overseas colleagues. Prior editing experience. Essential: Graduate (BA preferred) Additional: MA/ MBA in Communications a plus

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do ead, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queriesEscalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS.Enrich team members with a clear sense of direction and understanding of each others responsibilities.To be available on the floor through the day to resolve process related issues.Participate in Team building activities.Complete training need analysis for the team on timely manner through quality reports and knowledge testsCreate effective QC and Audit mechanism within process to ensure delivery on SLAs.Assist in training/educating HRO personnel on learning and acquired skills in process.Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration What are we looking for HR ExperiencePeople Movement Experience Problem Solving Workday Experience a plusMS Office Experience Strong MS Office and Excel skills with focus on data analyticsResults & detail-orientedAt least 4 years of HR ExperienceWorkforce administration experience is a plus Workday Experience is a plusHR Domain certification would be a plus Strong MS Office and Excel skills Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do NANANA What are we looking for NAMinimum Bachelors degree (Non-technical graduates / post-graduates preferred)US retirement knowledge preferredOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood MS Office & typing skills with attention to detail.Ability work independently Roles and Responsibilities: Strict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child supportWorking as per process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rulesTaking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controlsExcellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Creating and updating procedure documents while ensure that the standards are followed Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queriesEscalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS.Enrich team members with a clear sense of direction and understanding of each others responsibilities.To be available on the floor through the day to resolve process related issues.Participate in Team building activities.Complete training need analysis for the team on timely manner through quality reports and knowledge testsCreate effective QC and Audit mechanism within process to ensure delivery on SLAs.Assist in training/educating HRO personnel on learning and acquired skills in process.Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration. What are we looking for HR ExperiencePeople Movement Experience Problem Solving Workday Experience a plusMS Office Experience Strong MS Office and Excel skills with focus on data analyticsResults & detail-orientedAt least 4 years of HR ExperienceWorkforce administration experience is a plus Workday Experience is a plusHR Domain certification would be a plus Strong MS Office and Excel skills Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Onboard sellers via field/virtual meets, help with registration, KYC, and product listing. Explain platform benefits, resolve queries, and ensure smooth handover to support. Must have strong communication, basic tech skills.

Please carefully review the position requirements before submitting a potential candidate for consideration. Job Summary Reporting to the Global Head of ITSM, the IT Process Excellence Specialist will play a crucial role in the development, optimization, and management of various IT processes within our organization. This role involves revising and improving processes, such as Joiner Mover Leaver (JML), Incident Management, Escalation Procedures, and Request Design in ServiceNow. The IT Process Owner will also be responsible for training the technical teams and ensuring compliance with established processes. Key Responsibilities Responsible for analyzing existing IT processes, including JML, Incident Management, Escalation, and Request Design, to identify areas for improvement. Collaborate with cross-functional teams to revise and optimize processes to enhance efficiency, effectiveness, and user satisfaction. Develop and maintain process documentation, including workflows, procedures, and guidelines. Review and enhance the JML process to ensure smooth onboarding, transfers, and offboarding of employees. Implement best practices for user provisioning, access control, and data security. Monitor and track JML requests to ensure compliance with company policies. Evaluate and refine the incident management process to minimize service disruptions. Create and maintain comprehensive documentation for all IT processes, workflows, and standard operating procedures (SOPs). Collaborate with relevant stakeholders to ensure that processes are well-defined and follow industry best practices. Work closely with technical teams to design and implement IT service requests in ServiceNow. Continuously improve and customize ServiceNow workflows to align with evolving business requirements. Provide training and guidance to technical teams and end-users on the newly optimized processes and procedures. Foster a culture of continuous improvement by organizing workshops and knowledge-sharing sessions. Establish key performance indicators (KPIs) to measure the effectiveness of IT processes. Regularly monitor and report on process performance, identifying areas for further improvement. Ensure that IT processes are compliant with relevant regulatory requirements and security standards. Implement necessary controls and safeguards to protect sensitive data and maintain data integrity. Qualifications & Experience With 6-8 of Professional experience and bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience). ITIL4 Foundation is as must. Advanced ITIL4 Certification is a plus Proven experience in IT process management and improvement. Strong knowledge of ITIL (Information Technology Infrastructure Library) Strong experience with ServiceNow Experience with AI and GenAI Experience with process automation and workflow automation tools. Project management experience. Knowledge of compliance and security standards (e.g., ISO 27001, GDPR). Excellent analytical and problem-solving skills Strong communication and interpersonal skills Attention to detail and a commitment to process excellence . For additional details regarding submission eligibility and payment terms, please refer to your contract. Only submissions from agencies with current service contracts in place will be considered.