Job
Description
About Us At Bank of America, you will be part of a company driven by a common purpose to enhance financial lives by leveraging the power of connections. Our commitment to Responsible Growth shapes our operations and benefits our clients, teammates, communities, and shareholders on a daily basis. Creating a conducive work environment for our global team is vital in our pursuit of Responsible Growth. We are dedicated to fostering diversity and inclusivity at the workplace, valuing individuals with diverse backgrounds and experiences. Through competitive benefits, we support the physical, emotional, and financial well-being of our employees and their families. Bank of America values collaboration and offers flexibility to its workforce. Our approach to flexibility is tailored to different roles within the organization. Working at Bank of America provides a rewarding career with ample opportunities for learning, growth, and making a difference. Join us to be part of this impactful journey! Global Business Services Global Business Services functions as the backbone of Bank of America, delivering Technology and Operations capabilities to various business lines and support functions through a globally integrated model. Known for flawless execution, sound risk management, operational resiliency, excellence, and innovation, Global Business Services plays a crucial role in the organization. In India, Bank of America operates in multiple locations and functions through BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation overseeing Indian operations for Global Business Services. Process Overview Bank of America prioritizes continuous improvement as a key element of its Responsible Growth strategy. Employees at all levels are encouraged to simplify processes to better serve clients and colleagues. Simplification leads to cost savings that can be reinvested in areas crucial to employees, customers, and stakeholders, driving Responsible Growth. Global Business Services (GBS) provides technology and operations support to Bank of America's lines of business and enterprise functions, focusing on simplifying work processes across the organization. Job Description As the GBS Operational Excellence Process Design Consultant II, you will play a pivotal role in enabling high-impact process improvements within Global Business Services. Collaborating closely with process engineers, you will drive breakthrough productivity enhancements and cultivate a culture of continuous improvement by enhancing process management skills and capabilities. Responsibilities: - Conduct data-driven Process/Activity Deep Dives to identify opportunities for simplification and continuous improvement in GBS-performed processes, operations, and technology - Drive adoption of data-driven OpEx using key data such as Activity Maturity Framework/Work Type and Workplace Enabler (WPE) - Collaborate with business partners to analyze processes, identify simplification opportunities, and utilize process improvement models and techniques - Manage the design or redesign of processes using Design Thinking/Six Sigma methodologies, integrating best practices to ensure continuous improvement - Challenge the status quo effectively and communicate with stakeholders on strategy, deliverables, timelines, and support requirements - Partner with GBS OpEx Process Design Managers to develop and execute change plans, including success measures for sustaining improvements - Identify and promote horizontal opportunities leveraging GBS" enterprise-wide perspective, particularly in Tech with Ops - Provide structured insights for evaluation and solutioning, fostering a culture of continuous improvement and innovation - Ensure quantifiable success of operational excellence initiatives and propose accelerated solutions using technology, operations, and risk perspectives - Engage stakeholders, identify impacts, leverage appropriate forums for approvals, and participate in ideation frameworks - Act as a Brand Ambassador for the Operational Excellence function, working independently or collaboratively to drive positive outcomes Requirements Education: Bachelor's Degree Experience: 15+ years Foundational Skills Thinking Skills: - Effective communication and consulting abilities to uncover root causes, identify opportunities, and make recommendations - Analytical skills to evaluate and improve complex business processes - Understanding of industry trends Doing Skills: - Ownership of assignments and ability to work with attention to detail and adapt to changing circumstances - Facilitate meetings, capture key outcomes/actions, and manage project documentation Relationship Skills: - Collaborate effectively in a virtual environment with diverse team members - Interact confidently with stakeholders and senior leaders to achieve timely outcomes General Business Competencies - Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Visio) - Strong organizational skills to manage priorities without compromising quality or timelines Desired Skills - 15+ years of experience in Process design or project management support - Design Thinking/Six Sigma Green Belt Lean Certified - Understanding of Banks Single Process Inventory (SPI) design - Ability to navigate through challenges in a professional manner - Experience in process quality and performance improvement - Awareness of risks and ability to devise creative solutions - Familiarity with PPRT and Bank of America Change Management standards Job Location: Gurugram, Mumbai, Chennai, Gift City Shift Timings: 1:00 PM to 10:00 PM,
