2733 Problem Solving Jobs - Page 48

Description We are looking for enthusiastic individuals to join our voice process team. This role is ideal for candidates fluent in Kannada, Tamil, or Malayalam, who are passionate about providing excellent customer service. As a voice process executive, you will be responsible for assisting customers over the phone and ensuring their queries are resolved efficiently. Responsibilities Handle incoming calls from customers and provide assistance in Kannada/Tamil/Malayalam. Resolve customer queries and complaints in a professional manner. Document all interactions with customers in the system accurately. Assist in the development of customer service scripts and FAQs in the respective language. Collaborate with team members to improve service delivery and customer satisfaction. Skills and Qualifications Fluency in Kannada/Tamil/Malayalam and English (both spoken and written). Strong communication and interpersonal skills. Basic computer literacy and familiarity with MS Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Problem-solving skills and a customer-oriented mindset.

Requirements: Fresher can apply. Should have1 Year of experience in voice process. BothUnder Graduates/Graduate and Post Graduates can apply. Should have excellent communication skills. Should be Fluent in bothEnglish and Hindi. Job Details: Experience-25 K TH 25 CTC Work From Office Virtual Interview Immediate joiners preferable Day Shifts 6 days working, 1 day rotational off Work Location: Marathahalli, Bangalore. Candidate can apply from PAN INDIA - Accommodation - 14 Days (Relocation Bonus post joining)

Job Description: International Voice & International Chat Process Job Role - CSE Job Location - Gurgaon Cab facility - Both Side (should be inside hiring zone) 5 days working, 2 rotational week off Rotational shift 24*7 CTC - 26k- 30k CTC, In hand salary - 20k- 26k Work From Office Preferred candidate profile: Required candidates with good communication skills, listening skills, must have basic computer knowledge. Graduate and UG both can apply. Must have valid original marksheets from the University. Freshers and experienced both can apply. Experienced candidates must be able to provide valid offer letter, experience/relieving letter and the last 3 months salary slip of the same. Must have good command in spoken and written English. Must have Wi-Fi at home with good speed. Should be comfortable with rotational shifts No casual leave will be allowed for the first 3 months.

Role & responsibilities Responsible for Customer's Issue premium English Domestic mode will be voice Meeting the basic scores & compliance Maintain the basic work hygiene Should be polite & Co-operatable Should be comfortable with 24*7 Shift Preferred candidate profile 100% Fluency required in English Candidates should be from Kolkata if not the relocation acceptable, with a rental agreement Should not have request for leave in 1st 3 months Candidate should keep their patience Candidates with minimum qualification of 10+2 with an excellent English communication skill KYC, Education, Address Prof required Perks and benefits 2 rotational week offs per week Large Cafeteria PF, ESI/Mediclaim, Gratuity Pick/Drop Available during Odd hours only The Interview process will consist of the following rounds: 1. HR Round 2. Assessment Round 3. Operation Round Contact: HR Moumita Biswas - 6290550643, Tuneera - 9830538830 Please mention HR Moumita Biswas or Tuneera on the top of your cv. Interview Venue: Godrej Waterside, Tower II, 16th floor College More, Saltlake Sector v, Kolkata 700091 Time - 11 am to 3 pm (Monday to Friday)

Teleperformance is hiring for US Healthcare AR Voice Process Requirements- HSC OR Graduate with a minimum of 1 Year of experience or above specifically in denial management/ AR collection is mandatory. Excellent communication skills. Job Details- Voice Process Work from office 24*7 Rotational shift 5 Days working and 2 rotational week offs Salary- Upto 25k Inhand Immediate Joining Location- Thane Other Perks- Cab facility will be given depending on time PF deduction Mediclaim Gym Facility Own Cafeteria A Place to get growth in designation in 9 months

Job description This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. Job Description - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Responsible for logging tickets, monitoring, assigningticketsto respective support engineers. Providing first level of remote technical support to clients. Making sure that the ticketsare responded within the required time frame to meet the SLAs. Escalating thecallsto support manager if tickets are not responded or resolved within the time. Vendor management. IT assets management. Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers. Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.

Description We are seeking an experienced IT Asset Executive to join our dynamic team in Bangalore or Mumbai. The ideal candidate will have 2-7 years of experience in IT asset management and will be responsible for managing the lifecycle of IT assets, conducting audits, and ensuring compliance with established policies. The successful candidate will play a key role in optimizing asset utilization and identifying cost-saving opportunities. Responsibilities Manage the lifecycle of IT assets from acquisition to disposal. Conduct regular audits of IT assets to ensure accuracy and compliance. Coordinate with procurement and finance teams to manage budgets and expenditures related to IT assets. Develop and maintain an asset management database to track all IT assets. Ensure proper documentation and reporting of IT assets and their statuses. Identify opportunities for cost savings and optimization of IT asset usage. Assist in the development and implementation of IT asset management policies and procedures. Skills and Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-7 years of experience in IT asset management or a similar role. Strong understanding of IT asset management processes and best practices. Proficiency in asset management software and tools (e.g., ServiceNow, Asset Panda). Familiarity with ITIL framework and practices related to asset management. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills to work effectively with cross-functional teams. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Incident Management: Proactive & Reactive - Lead the response to major incidents and ensure effective coordination and communication among all stakeholders. - Drive incident calls, providing clear direction and updates to all involved parties. - Collaborate with Technical teams, business units, and external vendors to troubleshoot incidents. - Record all the incident details, actions taken, and resolutions in the incident management system. 1 Manage all the agreed SLA and KPI's 2. The candidate must be ITIL4 certified. 3. Should have good communication skills (Written and Verbal) 4. Work location - Delhi (Gurgaon). 5 Working days- Monday to Saturday

Key Responsibilities Linux Administration Proficiency in working with Linux-based environments. Infrastructure as Code (IaC) Experience with Terraform or similar tools to manage infrastructure. Cloud Platforms Hands-on experience with Azure cloud environments. Version Control Strong knowledge of Git and best practices. CI/CD Pipelines Experience with GitLab CI/CD or equivalent CI/CD platforms, with a strong understanding of release processes and CI/CD workflows. Containerization & Orchestration Experience with Docker and Kubernetes for managing workloads. Security Best Practices Understanding of secure development, token management, and access controls. Testing & Quality Assurance Experience with unit testing frameworks such as pytest, or similar frameworks for automated testing and validation of infrastructure and applications. System Architecture & Design Ability to define and maintain architecture diagrams, ensuring clarity in system design and interactions. Holistic System Understanding Develops and maintains systems rather than just services, ensuring scalability, maintainability, and integration across different components. Hands-on experience with HIL testing, PLC integration, and industrial automation. Familiarity with Azure cloud services and experience in cloud-based automation and data management.

Key Responsibilities Design, develop, and maintain automated test frameworks in Python to ensure software reliability and performance. Deploy and execute tests on an advanced HIL (Hardware-in-the-Loop) system to validate software and electronic integrations before field deployment. Work in a Linux (NixOS) environment, contributing to system stability, test infrastructure, and debugging processes. Must Have Skills 10+ Years Strong experience in test automation development, particularly using Python. Solid understanding of Linux environments (preferably NixOS) and automation in embedded or industrial systems. Hands-on experience with HIL testing, PLC integration, and industrial automation. Familiarity with Azure cloud services and experience in cloud-based automation and data management. Experience with CI/CD pipelines and automated deployment processes. Strong analytical and problem-solving skills, with a focus on efficiency and automation.

Job Positions: MS Dynamics AX Technical Consultant Mandatory Skills: Minimum 2 yrs experience AX 2012 Exp: 4+Yrs Location: Bangalore Mode of Hire: Contract (6 months extendable) Mode of Work : WFO Notice Period: 0 to 15 Days Rates: Max 1.5L/PM

Duties and Responsibilities: Collaborating with the Customer IT department on the deployment and maintenance of Data network technologies. Installing, configuring, and maintenance of L2/L3 Network Switches. Attending to service requests through remote / onsite. Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures. Documentation of the Site details /Performance certificates Develop Customer relationships AMC follow ups and closure Keeping in touch with the current trends Qualification Requirements: Bachelor's degree in Engg, information technology, or similar. Ruckus/Cisco Certification / experience if available would be an additional bonus Experience 1- 2 years in Data Network Analytical and problem-solving skills. Exceptional organizational and time management skills. Excellent interpersonal, communication, and collaboration skills. Willingness to travel to client locations.

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor What are we looking for Problem-solving skills Agility for quick learning Written and verbal communication Ability to handle disputes Ability to establish strong client relationship

What We Are Looking For: Problem-Solving Skills: Strong ability to analyze and resolve increasingly complex issues, using logical reasoning and creative solutions. Dispute Handling: Capable of managing disputes effectively, ensuring that conflicts are resolved professionally and in alignment with company policies. Communication Skills: Excellent written and verbal communication skills, enabling clear and effective communication with peers, clients, and management. Analytical Skills: Strong analytical abilities to assess situations, identify trends, and make data-driven decisions. Adaptability and Flexibility: Comfortable with change, adaptable to varying tasks, and flexible in handling different challenges that arise in the role. Roles and Responsibilities: Problem Analysis and Solution Development: In this role, you will be required to analyze and solve increasingly complex problems, using available resources and methods to develop solutions. Daily Interactions: Your day-to-day interactions will primarily be with peers within Accenture, ensuring smooth workflow and collaboration. There may be some interaction with clients and/or Accenture management as required. Instruction and Independence: You will be provided minimal instruction on daily tasks, allowing you to work independently and take ownership of your responsibilities. New assignments may require a moderate level of instruction. Impact of Decisions: The decisions you make will have an impact on your own work and may also affect the work of others. You will be expected to make decisions that contribute to the success of your team and the organization. Individual Contribution or Team Leadership: As an individual contributor, you will work autonomously on your assigned tasks. Alternatively, you may oversee a small work effort or a team, depending on your role and the scope of the project. Rotational Shift Work: Please note that this role may require you to work in rotational shifts, ensuring flexibility in work hours to meet project or client needs.

Job Description : Project Role: Business Architect Location: Kolkata Must-Have Skills: Microsoft Dynamics 365 Finance Functional Business Architecture Principles Current State Assessments and Requirement Gathering Good-to-Have Skills: Microsoft 365 Job Summary: As a Business Architect , you will define opportunities to create tangible business value for the client by leading current state assessments , identifying high-level customer requirements, and developing strategic business solutions. You will be responsible for defining the necessary business solutions and structures to realize these opportunities, creating a business case to achieve the vision, and guiding the team to execute these strategies effectively. Roles & Responsibilities: Lead Current State Assessments: Identify business opportunities by analyzing the client's current state and determining improvement areas. Requirement Gathering: Engage with stakeholders to understand high-level customer requirements and ensure alignment with the business vision. Define Business Solutions: Develop and design business solutions and structures needed to realize the identified opportunities. Business Case Development: Create a compelling business case to support the strategic vision and secure stakeholder buy-in. Team Leadership and Collaboration: Collaborate with cross-functional teams, manage team performance, and make decisions that impact the overall business architecture. Problem-Solving: Provide solutions to problems that may span across multiple teams, ensuring seamless integration of business solutions. Professional & Technical Skills: Must-Have Skills: Proficiency in Microsoft Dynamics 365 Finance Functional : Deep expertise in Dynamics 365 Finance modules, with an understanding of financial operations and business processes. Strong Understanding of Business Architecture Principles : Ability to define business value through structured solution design. Experience in Conducting Current State Assessments : Proven ability to evaluate the current state of operations and identify areas for improvement. Good-to-Have Skills: Experience with Microsoft 365 : Familiarity with Microsoft 365 tools can enhance collaboration and solution development processes.

Project Role: Business Architect Project Role Description: Define opportunities to create tangible business value for clients by leading current state assessments, identifying high-level customer requirements, defining necessary business solutions and structures, and developing business cases to achieve the vision. Summary: As a Business Architect specializing in Microsoft Dynamics 365 Commerce, you will lead efforts to assess current states, identify customer needs, and develop solutions that drive business value. Your role will involve collaborating with cross-functional teams to ensure the successful implementation of these solutions. Roles & Responsibilities: Lead current state assessments and identify high-level customer requirements. Define opportunities to create tangible business value for clients. Develop business solutions and structures to realize identified opportunities. Create and present business cases to achieve strategic vision. Collaborate with cross-functional teams to ensure successful implementation of business solutions. Professional & Technical Skills: Must-Have Skills: Expertise in Microsoft Dynamics 365 Commerce Functional. Good-to-Have Skills: Experience in business analysis, project management, and stakeholder management. Key Qualifications: Strong understanding of business processes and systems. Proven experience in developing business cases and proposals. Excellent communication and collaboration skills. Additional Information: Minimum of 7.5 years of experience in Microsoft Dynamics 365 Commerce. A Bachelor's degree in Engineering (BE) or a related field is required. The ideal candidate will have a strong educational background and a proven track record of delivering impactful business solutions.

Job Description Project Role :Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills :SAP FI S/4HANA Accounting Good to have skills :SAP FI CO Finance Minimum7.5year(s) of experience is required Educational Qualification :15 years full time education Summary: As a Software Development Engineer , you will be responsible for analyzing, designing, coding, and testing multiple components of application code across various clients. You will be involved in maintenance, enhancements, and development tasks, ensuring the software meets client needs and quality standards. Your typical day will involve collaborating with teams, writing code, performing testing, and troubleshooting issues. Roles & Responsibilities: Subject Matter Expert (SME) : Expected to perform independently and become an SME in SAP FI S/4HANA Accounting and SAP FI CO Finance. Collaboration & Team Management : Work with and manage team members to perform and make key decisions. Ensure smooth collaboration across teams and provide solutions to problems. Code Reviews : Conduct code reviews and provide constructive feedback to team members. Design & Architecture : Participate in discussions related to design and architecture to ensure optimal software solutions. Troubleshooting : Identify and resolve technical issues in applications by debugging and optimizing code. Industry Trends : Stay updated with the latest advancements and trends in software development and SAP technologies. Professional & Technical Skills: Must-Have Skills : Proficiency in SAP FI S/4HANA Accounting and SAP FI CO Finance . Strong understanding of accounting principles and financial processes. Extensive experience with SAP FI S/4HANA implementation and configuration. Knowledge of SAP FI CO integration with other SAP modules. Ability to write efficient and optimized code in ABAP and other relevant programming languages. Familiarity with SAP FI CO reporting and analytics tools. Excellent problem-solving and analytical skills . Good to Have Skills : Experience with SAP FI CO Finance in-depth configuration and support. Additional Information: Experience : A minimum of 7.5 years of experience in SAP FI S/4HANA Accounting . Location : This position is based in Jaipur . Education : A minimum of 15 years of full-time education is required.

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Job Description: Order to Cash Operations Associate Skill Required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What Would You Do As part of our Finance Operations vertical, you will help us manage the end-to-end process that begins with customer inquiry, sales orders, and progresses through delivery and invoicing. You will focus on optimizing working capital, providing real-time visibility, managing revenue and cash flow, and streamlining billing processes. The role will require you to understand and manage cash application processes, handle unapplied cash, reconcile suspense accounts, and process payments from receipt to finalization. The Collections Operations team is responsible for managing collections and disputes, including: Debt collection and reporting on aged debt Bad debt provisioning Trade promotions Performing cash reconciliations You will follow up on missing remittances, prepare accurate refund packages, and ensure that all collection activities are recorded consistently according to client processes. You will also be responsible for meeting process requirements and key performance targets, while ensuring compliance with internal controls, standards, and regulations. What Are We Looking For Key Responsibilities: Manage collections and disputes, including debt collection, aged debt reporting, and bad debt provisioning. Handle trade promotions and ensure accurate cash reconciliations. Follow up on missing remittances and prepare refund packages to be supplied to clients. Record all collection activities in line with the client's process, ensuring accuracy and consistency. Ensure compliance with internal controls, standards, and regulations. Strive to meet key performance targets and deliver process requirements. Roles and Responsibilities: Solve routine problems using established guidelines and precedents. Interact primarily with your team and direct supervisor. Receive detailed to moderate instructions on daily tasks and new assignments. Make decisions that impact your own work and contribute to the team's overall goals. Work as an individual contributor, focusing on a predetermined, specific scope of work. Working Hours: The role may require working in rotational shifts. Skills & Qualifications: Educational Requirement: Any graduation (Bachelor's degree). Experience: 1 to 3 years in an Order to Cash environment, particularly with collections, cash applications, and reconciliations. Core Skills: Strong understanding of collections processes and cash applications. Ability to reconcile suspense accounts and process unapplied cash. Knowledge of debt collection practices and aged debt reporting. Familiarity with internal controls, compliance, and regulations. Excellent communication skills and the ability to record and manage activities consistently. Attention to detail and an ability to meet performance targets. Additional Information: Career Growth: Accenture offers ample opportunities for learning and professional growth, with a supportive environment to advance in your career. Working Environment: This role is part of a dynamic and global team, where you can contribute to optimizing the order-to-cash process.

Job Description: Project Role Description: Define opportunities to create tangible business value for the client by leading current state assessments, identifying high-level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing a business case to achieve the vision. Must-Have Skills: SAP Vendor Invoice Management Good-to-Have Skills: NA Experience Required: Minimum 5 years Educational Qualification: Bachelor's Degree in Engineering or Science Summary: As a Business Architect , you will be responsible for defining opportunities that create tangible business value for the client. This involves leading current state assessments, identifying high-level customer requirements, defining the necessary business solutions and structures, and developing a business case to realize these opportunities. You will work closely with cross-functional teams to ensure the successful realization of business value and transformation. Roles & Responsibilities: Subject Matter Expert (SME): Expected to act as an SME, collaborate, and manage the team to perform effectively. Team Leadership & Decision-Making: Responsible for making team decisions and engaging with multiple teams to contribute to key business decisions. Problem Solving: Provide solutions to problems within the immediate team and across various teams. Current State Assessments: Lead the current state assessments to identify business value opportunities. High-Level Requirements: Define high-level customer requirements to guide the business solution development process. Business Solution Development: Develop business solutions and structures that align with the client's vision and objectives. Professional & Technical Skills: Must-Have Skills: Proficiency in SAP Vendor Invoice Management . Strong understanding of business process analysis . Experience in business case development . Knowledge of enterprise architecture principles . Hands-on experience in defining business solutions and aligning them with customer needs. Additional Information: Experience Required: A minimum of 5 years of experience in SAP Vendor Invoice Management . Location: This position is based at the Jaipur office. Educational Requirement: A Bachelor's Degree in Engineering or Science is required.

Job Description: Business Transformation Specialist Skill Required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: Any Graduation Years of Experience: 7-11 Years What Would You Do As a Business Transformation Specialist , you will be responsible for leading and driving transformation initiatives, specifically in the Finance and Accounting (F&A) domain . Your role will involve the following: Developing a transformation vision : Create a comprehensive vision for business transformation in alignment with client goals. Assessing feasibility and capability gaps : Evaluate the current state of the client's business, identify gaps, and assess the feasibility of achieving the transformation vision. Planning journey management : Guide clients through their transformation journey, ensuring smooth execution from start to finish. Leveraging industry trends : Translate economic trends into competitive advantages for clients, ensuring that they remain at the forefront of their industry. Driving transformation for profitable growth : Enable businesses to evolve and adapt by transforming operations to support sustainable and profitable growth . Driving F&A transformation globally : Lead the transformation efforts in the F&A domain for clients, leveraging tools such as LSS (Lean Six Sigma) , standardization , policy , automation , and platform-based enablers. You will be expected to have flexibility with work timings , including the ability to work during US time zones , and you will be required to work from the office (100% flexibility) . What Are We Looking For Transformation Experience : Proven experience in business transformation initiatives, especially within the F&A domain . F&A Domain Expertise : A deep understanding of financial operations and how transformation can improve these areas. Knowledge of Platforms and Automation : Familiarity with platforms and automation tools used for business transformation. Adaptability : Ability to work with flexible work hours and office-based work. Problem-Solving Skills : Ability to analyze complex issues and develop tailored solutions. Strong Communication and Leadership : Ability to engage with senior management, clients, and peers to drive initiatives forward. Roles & Responsibilities Problem-Solving : Analyze moderately complex problems and create new solutions by adapting existing methods and procedures. Strategy Alignment : Align with the strategic direction set by senior management and ensure the team's goals are in sync with organizational objectives. Team Leadership : Manage medium to small-sized teams or work efforts, either as a contributor or leader. Client Interaction : Primarily engage with peers and management levels at the client, while also maintaining close communication with Accenture management. Minimal Guidance : Work with minimal supervision and apply your judgment in determining methods and procedures for new assignments. Decision Impact : Your decisions will affect your team and occasionally impact other teams. Work in Rotational Shifts : Flexibility to work in rotational shifts as needed.

Job Description Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills :Microsoft Application Virtualization, Microsoft PowerShell Minimum3year(s) of experience is required Educational Qualification :15 years full time education Job Summary: As an Application Support Engineer , you will be responsible for identifying and resolving issues within critical business systems. Your role will focus on troubleshooting and ensuring smooth operations of software applications. You will act as a key problem solver, enhancing system performance and providing support across various platforms. Roles & Responsibilities: Subject Matter Expert (SME) : Expected to become an expert in the field and perform tasks independently. Team Collaboration : Actively participate in team discussions and contribute to problem-solving efforts. Problem-Solving : Proactively identify and resolve software-related issues to minimize system disruptions. Cross-Functional Collaboration : Work with cross-functional teams to address complex system challenges. Software Solutions : Develop and implement software solutions aimed at enhancing overall system performance. End-User Support : Provide technical support and guidance to end-users, ensuring their queries are resolved. Documentation : Maintain detailed documentation of system configurations and troubleshooting procedures for reference. Professional & Technical Skills: Microsoft Endpoint Configuration Manager : Proficiency in Microsoft Endpoint Configuration Manager (MECM) to configure, deploy, and manage software applications across systems. Microsoft Application Virtualization : Familiarity with Microsoft Application Virtualization is a plus, ensuring effective application management. Software Troubleshooting : Strong ability to troubleshoot software-related issues, employing problem-solving techniques to resolve incidents efficiently. PowerShell Scripting : Knowledge of Microsoft PowerShell scripting for automating administrative tasks and resolving system issues. System Configuration and Deployment : Experience in system configuration and deployment , ensuring seamless software setup and execution. Log Analysis : Ability to analyze system logs and identify problems quickly to facilitate fast issue resolution. Additional Information: Experience : A minimum of 3 years of experience with Microsoft Endpoint Configuration Manager . Location : This position is based in Jaipur . Education : A 15 years full-time education is required.

Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges:Create business case and strategic transformation roadmap based on market trends. Help in promoting and providing Sprinklr Unified CXM solutions to customers: Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management Act as a subject matter expert on Sprinklr Unified CXM: providing expertise on CCaaS transformation client projects across the entire delivery lifecycle. Bring your best skills forward to excel at the role: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing Omnichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience with Sprinklr Unified CXM. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) Contribute to client RFP by crafting and delivering engaging presentations, facilitating detailed technical workshops, assisting in RFPs, and executing Proofs of Concept (POC) to showcase Sprinklr solutions and their alignment with customer needs. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of solution designsthat include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe Experience with Cloud contact center technologiesranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics. Professional & Technical Skills: Relevant experience in the required domain. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Additional Information: Opportunity to work on innovative projects. Career growth and leadership exposure.

Desired Competencies (Technical/Behavioral Competency) Must-Have 1. End to End implementation in MS Dynamics Navision. 2. Strong functional and business process knowledge. 3. Should be able to do requirement gathering, Gap-Fit create FRD. 4. Provide effort and estimation based on requirement provided by business. 5. Should have knowledge of SDLC. 6. Investigate and resolve functional issues in NAVISION. 7. Implementation of third-party add-ons as needed. 8. Provide user training. 9. Excellent communication skills and Client handling skills. 10. Have functional Knowledge of General ledger, Manufacturing, Finance, Trade, Logistics, Sales, Procurement, Receivables and Payables and Inventory. 11. Able to perform root cause analysis and impact analysis. 12. Requires strong analytical and problem-solving skills with demonstrated initiative and flexibility to meet deadlines