Principal Support Engineer (IBM Sterling B2BI)

As a Support Engineer at Precisely, you will play a crucial role in driving solutions to complex issues and ensuring the success of our customers. Your technical expertise will be essential in supporting Precisely Data Integration investments, including various products and Sterling B2B Integrator. Your problem-solving skills, technical depth, effective communication, and ability to innovate will be key attributes for excelling in this role. In this position, your responsibilities will include providing top-notch technical support via phone, email, and remote desktop connections, meeting SLA requirements, updating stakeholders promptly, and documenting critical information. You will be tasked with swiftly resolving issues to guarantee customer satisfaction, investigating and solving complex problems across different platforms, software systems, and databases. Your understanding of enterprise systems will be pivotal in identifying the root cause of issues and recommending suitable solutions. Continuous learning and knowledge sharing are integral parts of this role. You will be expected to stay updated on new technologies, tools, and systems and share your insights with the team. Developing comprehensive internal and external Knowledge Base documentation will be essential for enhancing customer and team support. Additionally, you will contribute to debugging, suggesting solutions, and tools for product improvements. Requirements for this role include a Bachelor's or Master's degree in Computer Science or a related field, exceptional communication skills, strong analytical abilities, and a self-motivated approach to problem-solving. A keen interest in learning new technologies, understanding software design principles, and proficiency in database management systems and networking design are essential. Experience with debugging, object-oriented languages, distributed computing, and various technologies will be advantageous. If you are enthusiastic about tackling challenging problems, working under tight deadlines, and providing excellent technical support, this role at Precisely offers a rewarding opportunity to grow and contribute to a leading organization in data integrity.,