20 Idms Jobs

Excellent spoken and written communication in English (Other languages considered a plus) Technical fluency in mainframe systems : 3+ years' experience required (JCL, COBOL, PL/I, Assembler, CICS, IMS, EBCDIC, etc.) Hand-on experience with.NET, Azure and Microsoft technologies (C#, SQLServer, .NET, .NET Core, etc.) Willing to travel (overseas)

Educational Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem-solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Mysore, Kolkata, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Mumbai, Jaipur, Hubli, Vizag. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional : Must have bachelor’s degree or equivalent and minimum 5 years of experience in SAP BPC Candidate must have implementation or support experience in at least one area of planning or consolidation Should be specialized in Design and Configuration of SAP Business Planning and Consolidation Hands on experience of designing planning objects (aDSO, Aggregation Level, Planning Functions, WorkStatus etc.) Should have working knowledge of BW and HANA in the context of BPC Writing of functional/technical specifications for Fox planning functions Ability to create AMDP based planning functions (Desired) Understanding of SAC planning capabilities (Desired) BPC Consolidation knowledge (Desired) Preferred Skills: SAP BPC

RolePython QA Experience5+ years Work locationChennai / Hyderabad Work ModeHybrid Work Timing2 PM/ 11 PM Primary Skills: Python Robot Framework Key Responsibilities: 5+ years of experience in Automation QA. Mandatory expereince in Robot framework and Python Proficiency in automation testing tools like Selenium or UFT Mainframe automation experience using tools like REXX, CA Automate, or equivalent. Knowledge of payment processing, credit/debit card transactions, and batch job processing. Familiarity with test management and defect tracking tools (JIRA, ALM, or TestRail).

RolePython QA Experience5+ years Work locationChennai / Hyderabad Work ModeHybrid Work Timing2 PM/ 11 PM Primary Skills: Python Robot Framework Key Responsibilities: 5+ years of experience in Automation QA. Mandatory expereince in Robot framework and Python Proficiency in automation testing tools like Selenium or UFT Mainframe automation experience using tools like REXX, CA Automate, or equivalent. Knowledge of payment processing, credit/debit card transactions, and batch job processing. Familiarity with test management and defect tracking tools (JIRA, ALM, or TestRail).

Mainframe Developer Mainframe: Skills IDMS, Db2, VSAM, CICS, EasyTrieve JCL. IDMS is must have Mandatory Skills: Mainframe. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Mainframe IMS IDMS Adabas Database. Experience5-8 Years.

We are looking for a highly skilled Senior ETL Consultant with strong expertise in Informatica Intelligent Data Management Cloud (IDMC) components such as IICS, CDI, CDQ, IDQ, CAI, along with proven experience in Databricks.

0px> Who are we? In one sentence Software Test Team Lead carries management responsibilities for a group of testing engineers; responsible for segments of the planning, design, and execution of tests and is expected to provide professional and technical leadership for the group, raise risks, suggest mitigations and make decisions What will your job look like? You will lead, mentor small teams of functional, automation and nonfunctional testing within a specific project or product; ensure all the project agreed deliverables are completed to the required level of quality and promotes team engagement and motivation. You will provide technical & professional leadership to the testing team members You will provide input to on the test estimations; plan resource needs and ensure effective task allocation. You will plan testing activities milestones; identify and analyze risks and their potential business impact to determine proper prioritization of the testing activities You will ensure integrative coverage of test scenarios You will effectively lead formal and informal reviews with stakeholders, applying experience and knowledge providing technical and managerial perspective You will act as technical interface with other teams to resolve and promote issues, communicate plans and conclusions as well as recommendations for issue closure. You will support and promote test efficiency and optimization initiatives. All you need is... Telecom Billing Experience - Preferable Effective and clear communication skills Mainframe Batch Knowledge with hands on experience on JCL, COBOL, VSAM and CICS Hands on Experience on DB2/IMS/IDMS Hands on experience in Batch Scheduler(ESP/CA7) Hands on Experiences in resolving abends/Error Hands On Exp in Connect Direct(C:D) and MQ series Test Data Preparation in mainframe ( feed data to batch Cycle) Automation tool (QTP, REX) using Mainframe platform Proficient in at least one cloud platform, such as AWS, Azure Experience of System Testing life Cycle(STLC) Experience in Test/defect management tool Experience in writing Quality Test Design Independently Experience in Test Execution Independently Stakeholders Collaboration Why you will love this job: You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions. You will be working on market leading software for the telecommunications industry

Senior Mainframe Developer Senior Mainframe Developer Skills IDM Db2, VSA CICS, EasyTrieve JCL.IDMS is must haveTWS/OPC scheduler Consumer experience is good to have Mandatory Skills: Mainframe. Experience3-5 Years.

Whats the role As an Associate Engineer Reliability RBI, you will involve preparing and validating RBI data sheets, identify corrosion issues, and support inspections during maintenance. It includes creating maintenance task lists, supporting projects, and ensuring high-quality data. Your role also involves helping technical specialists, maintaining error-free data, participating in standardization efforts, and preparing inspection reports. Additionally, it requires interacting with site engineers, assisting with site documents, responding to data inquiries, and engaging with stakeholders to improve processes and data quality. What youll be doing Preparation of RBI data sheets, converting process flow diagram into material selection diagrams, identifying corrosion loops, identifying integrity operating windows and operating parameters from corrosion monitoring framework, preparing corrosion loop descriptions and tags, identification of dominant failure modes & damage mechanism, knowledge of RBI procedures. Support Inspection supervision of static equipment during asset Turnarounds. Ensure Data validation of all the templates, create automation tools in order to expedite the process and speedy implementation. Review error log sheet, finding solutions and implement the same for maintaining high quality data uploads in the system. Creating equipment specific task lists for preventive, corrective and shutdown maintenances of the static equipment like Vessels, Columns, Heat Exchangers etc, Support projects, maintenance & improvements activities performed at the operating units, manufacturing sites, chemical plants, supply chain and distribution locations. Enable the assigned asset operating units, manufacturing sites, chemical plants, supply chain and distribution locations and its on-site employees in producing and compiling high value maintenance information and data, as measured by improvement trends in data quality. Support the Technical Specialistsand other engineers performing primary functions, with scope covering technical data and documents of the operating units, manufacturing sites, chemical plants, supply chain and distribution locations. This role is expected to help ensure: Data Maintenance for the site is performed error-free and within assigned controls (Clean the Stream). Assurance projects to extract, mine, clean, track, trend, analyze, or report are agreed with the site within local quality improvement plans. Provision, as a technical specialist, for Technical Support that enables the Site to leverage the benefits of utilizing the Engineering Tools to the fullest extent. Participation in Group and Operational Excellence (OE) team efforts to Standardize processes, tools, benchmarks, standards and best practices. The role may also be assigned as part of the Site Team or Project Team working under an Engineer- Reliability Static. Preparation of RBI data sheets, converting process flow diagram into material selection diagrams, identifying corrosion loops, identifying integrity operating windows and operating parameters from corrosion monitoring framework, preparing corrosion loop descriptions and tags, identification of dominant failure modes & damage mechanism, knowledge of RBI procedures. Support asset inspection activities during Turnarounds and other Major maintenance activities. Primary responsibility in Preparation, cleansing, validation of inspection data for w-IMS deployment in the designated/assigned OUs, RBI data preparation. Support in End-to-End RBI Assessment and implementation for Upstream/IG/Downstream sites within Shell using w-IMS tool. Preparation Inspection reports, analyzing the corrosion management framework, population of w-IMS templates. Create the Inspection, CAIR, RBI Re-assement & corrosion monitoring schedules based on the PEI methodology and align with maintenance plans and items in CMMS. Interact and communicate with the site inspection/integrity engineers to deliver the inspection work orders in CMMS. Assist the Team Leads/Technical Specialist to develop, maintain and manage the Site Reference Document along with the Assets/operating units. Assist the Team Lead/Technical Specialist in responding to inquiries related to the data and its functionality or use in a technical support function; including training site staff in ERPs or use of Request Tools, running pilot tests and demonstrations, increasing awareness of ERP functionality (e.g. using Measurement Points more effectively.) This Technical Support function includes supporting team leads and other staff on migration efforts. Other back up accountabilities, as follows: Engagement with the Site stakeholders such as Requestors and Approvers to communicate plans, obtain feedback, and solicit improvements. Assist the team leads/project focal to standardize processes, tools, methods, procedures as directed (Ex: Improving the data quality standards and best practices). Network with counterparts and other levels of organization across the different data centers. What you bring University Degree in Engineering or Equivalent Engineering discipline At least 3 years of experience in Oil & Gas/ Petrochemicals or relevant field. Experience working in Inspection Management systems such as w-IMS and CMMS systems like SAP is desired API 510 or API 570 (at least 1) experience working with those standards is desired Field experience in inspection processes, corrosion monitoring and related technical know-how, knowledge of various NDT processes, inspection management plans, piping integrity and maintenance of static equipment like pressure vessels, heat exchangers etc, & knowledge in Risk Based Inspection (RBI) Methodology API 570, 580, 510, 571 and 581. Field experi3-6ence in conducting corrosion monitoring inspection, wall thickness measurements, CUI, and experience in fabric maintenance/different types of insulation and installation techniques. Preparation of work packs and procedures related to MMI. Experience in maintaining Downstream/Upstream/IG Asset hierarchy, EDW, AIM-EDMS, SPI Intools, IDMS, WIMS is preferred. Professional Engineering certification (API RBI-580/581/570/510 etc.) and ASNT LEVEL II is desirable. Proficiency in SAP PM/MM module, MS Excel, MS Access, AutoCAD, AutoPlant, and other design/drafting software is highly desirable. Effective communication, stakeholder management skills, and knowledge of Lean Six Sigma CI methodology are necessary. Virtual working experience is highly desirable. Other Skills: Developed engagement and communication skills, knowledge of technical data processes, Shells physical processing assets, and associated operating processes. Ability to handle complexity and detail, prioritize tasks, and ensure delivery. Flexible, adaptable, with initiative, analytical capabilities, and problem-solving skills.

Extensive expertise in mainframe technologies such as PL/I, JCL, VSAM, and CICS. Advanced understanding of database systems, particularly IDMS & DB2, and related tools. Proficient with CI/CD tools like Jenkins, Git, Artifactory, and Jira. Expertise in developing pipelines for CI/CD processes. Experience in working with different IDEs, particularly IDz. Skilled in conducting 'Impact Analysis' and 'Work Package Estimation' for complex PL/I applications. Should be well-versed in SOAP and REST concepts and have experience in developing RESTful services. In-depth knowledge of software development life cycle (SDLC) principles. Working knowledge of Traditional & Agile/Scrum methodologies. Timings: 10 am to 7.30 pm 2 days WFO and 3 days WFH

Experience 5 - 7 years Job Description 5+ Years of experience into Architecture, Design and Development experience in Legacy Mainframe technologies (Common like COBOL, JCL, DB2, VSAM, CICS and Niche like PL1, IMS, Natural-Adabas, etc) Strong experience in PL1, IDMS/DB, ADS/O, IDMS DC Strong experience in building Modernization Solutions for Legacy Mainframe Applications and movement to Cloud/Target technologies like Java, .Net, Python. Strong experience in building and delivering various Modernization disposition solutions like Rehost, Re-engineer, Rewrite, Re-architect, Retire, etc Good experience with On-Prem/Cloud solutions and understanding of CSP and Partner ecosystem Strong understanding of Software Architecture & enterprise framework. Well versed with SOA, Microservices, API, Event driven framework, etc Strong communication and Customer Presentation skills. Ability to engage with the customer, understand problem statement and having intelligent conversations to gather more information and build a solution Able to conceptualize and design applications grounds up based on the current requirements. Create solution architecture documentation, work/feature-breakdown structure document and other related artifacts with deep technical and process details. Well versed with estimation methodology and able to create detailed estimation, resource planning and delivery execution plans Experience in performing Modernization assessments and Proactive Opportunity mining Experience in conceptualizing and building automation tools to expedite delivery Flexibility for short term travel (Domestic/International)

1 The Fixed Equipment Integrity Management (FEIM) Technical Assistant is part of the Fixed Equipment Integrity Team at the Chevron ENGINE Center and is responsible for generating fixed equipment, inspection scopes/work packs, and associated support for fulfilling Fixed Equipment Asset Strategies for Chevron s Liquified Natural Gas (LNG) assets. Key responsibilities: The primary duties of the FEIM Technical Assistant are to generate fixed equipment, inspection scopes/work packs, executing the Fixed Equipment Asset Strategy for Chevron s Liquified Natural Gas (LNG) assets. The FEIM Technical Assistant will: Partner with Asset Integrity Engineer, discipline engineers, inspection and maintenance teams to generate efficient and effective inspection plans. Generate clear and concise inspection work packs that specify appropriate Corrosion Monitoring Locations (CML s) and NDE techniques (per inspection strategy) to reasonably detect degradation. Use Navisworks to leverage 3D asset models for identifying CML s and generating work packs. Assist with the maintenance/updating of IDMS (Visions) Assist with the maintenance/updating of CMMS (JD Edwards) to ensure planned maintenance inspection are aligned with IDMS (Metegrity Visions) Required Qualifications: Degree in relevant Engineering discipline or relevant trade/craft industry experience Proficiency with Navisworks is required. Proficiency with Integrity Data Management Systems (IDMS) and Computerized Maintenance Management System (CMMS) software is required. Preferred Qualifications: 5+ of relevant experience providing Fixed Equipment support and analysis in a Complex Processing Facility (CPF) operating environment such as a Liquified Natural Gas (LNG) Facility, Refinery or Chemicals facility. Risked Base Inspection experience. On-stream-inspection experience. Turnaround inspection experience. Familiarity in supporting Operations within the LNG industry is desirable. Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1:30pm to 10:30pm. Chevron participates in E-Verify in certain locations as required by law.

2 The Fixed Equipment Integrity Engineer is part of the Fixed Equipment Team at the Chevron ENGINE Center and is responsible for developing the Fixed Equipment Asset Strategies in support of safe and reliable operation of Chevron s LNG facilities. The role works closely with the Asset Integrity Engineers, Inspectors, Material Engineers, Reliability Engineers, Technical Departments (Chemical/Process and Mechanical/Design Engineering), Maintenance Departments, Operations Departments, and Business Unit Management and Asset Leadership. Key Responsibilities: The Fixed Equipment Integrity Engineer will develop and refresh fixed equipment asset strategies for facility fixed equipment, which will include the use of quantitative RBI (API 581 Risk Based Methodology). To achieve this, the Fixed Equipment Integrity Engineer will: Develop asset strategies for fixed equipment, utilizing qualitative and quantitative Risk Based Inspection methodology. Collate and analyze equipment integrity data to support Risk Based Inspection (RBI) review. Partner across functional teams to gather required information required for RBI Review. Generate Expert Group pre-read material with recommended updates to the Asset Strategy. Partner across functional teams to provide discipline specific inputs. Responsibility includes accurate identification and recording of damage mechanisms, susceptible locations and expected severity. Definition of appropriate inspection interval commensurate with risk. Recommend inspection and maintenance activities to manage asset risk at a Fixed Equipment Asset level. Schedule and assist in the facilitation of the Expert Group, including responsibility for appropriate discipline engineering input. Coordinate review and approval of new or revised asset strategies. Ensure that the outcomes of the Expert Group process are recorded and actioned including, updating the IDMS (Visions) and CMMS (JDE) impacted by the new or revised asset strategy. Required Qualifications: Mechanical or Materials Engineering degree, or similar, from an appropriate certified university On-stream-inspection experience. Turnaround inspection experience. Familiarity in supporting Operations within the LNG industry is desirable. Knowledge of API 580/581 or similar risk-based inspection methodology analysis and implementation for fixed equipment. Demonstrated proficiency with the use and maintenance of Information Data Management Systems (IDMS) databases. Knowledge of fixed equipment inspection codes, requirements and practices, non-destructive examination technologies and interpretation and analysis of inspection data. Knowledge of fixed equipment design and maintenance practices in processing facilities. Preferred Qualifications: 10+ years of relevant experience providing Fixed Equipment support and analysis in a Complex Processing Facility (CPF) operating environment such as a Liquified Natural Gas (LNG) Facility, Refinery or Chemicals facility. Familiarity with Metegrity Visions IDMS is favorable. Knowledge of LNG process units operations and prevalent damage mechanisms is beneficial. Experience leading others is desirable. Chevron participates in E-Verify in certain locations as required by law.

Design, develop, and maintain Mainframe applications using COBOL, JCL, DB2, CICS, PL/I, VSAM. Support modernization, refactoring legacy systems to cloud. Conduct coding, unit testing, debugging, and performance tuning. Required Candidate profile Experienced Mainframe developer with strong COBOL, JCL, DB2, CICS skills. Ability to develop scalable and optimized code. Exposure to modernization tools is a plus. Good understanding of SDLC & agile

Backup and recovery processes and tools Database knowledge (logical and physical design) Experience with troubleshooting database performance issues and query tuning concepts Perform data management tasks as required: loading / unloading, updating, restoring and removing data to ensure that database is accurate as a data source. Perform Database Maintenance activities like Adhoc Reorgs, Runstats etc on demand from the application teams, as well as monitor the scheduled maintenance activities. Monitor and manage Space: Purge obsolete data and reclaim space Identify and troubleshoot databases issues with high priority. Monitor database backups and Database maintenance jobs. Troubleshoot job failures and work with Operations as required. Monitor the databases for any unusual activities and restrictive states and check the logs periodically for any issues. Refresh Dev/Test databases with prod backup images as requested. Working in a collaborative multi client Environment. Knowledge of Cobol Programming. Knowledge of Database Third party Software tools is a plus, (Omegamon, Tmon, BMC Suite, CA DB2 Toolset) is a Plus Off Hours Support as required. Participate in Oncall Schedule. Platforms: z/os DB2, IMS Bonus Platforms: IDMS, Adabase, Supra, System 2000, Datacom JR011886 Next Job Posting Manager, Mainframe Systems Programming CICS Social Share

Develop SAP BW-IP data flow in S4 HANA system. Provide inputs on data modelling between BW 7.4 on HANA and native HANA using Composite provider, ADSO and open ODS view Excellent communication skills both verbal & written in English are required. Self-motivated, capable to manage own workload with minimum supervision. Creating complex, enterprise-transforming applications within a dynamic, progressive, technically diverse environment Location : Pan India

Job Information Job Opening ID ZR_1958_JOB Date Opened 16/05/2023 Industry Technology Job Type Work Experience 6-10 years Job Title SAP BW IP City Hyderabad Province Telangana Country India Postal Code 500001 Number of Positions 5 Develop SAP BW-IP data flow in S4 HANA system. Provide inputs on data modelling between BW 7.4 on HANA and native HANA using Composite provider, ADSO and open ODS view Excellent communication skills both verbal & written in English are required. Self-motivated, capable to manage own workload with minimum supervision. Creating complex, enterprise-transforming applications within a dynamic, progressive, technically diverse environment Location : Pan India check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Develop and implement Risk-Based Inspection (RBI) based asset strategies, lead inspection planning, damage mechanism review, QA/QC, and maintenance support for fixed equipment in refineries and LNG assets ensuring integrity and ops reliability Required Candidate profile BE/B.Tech in Mechanical or Metallurgy with 5–15 yrs in fixed equipment reliability, RBI, FFS, and inspection. API certifications preferred. Proficient in IDMS/CMMS tools, turnaround support

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Mainframe IMS IDMS Adabas Database. Experience3-5 Years.