Principal Oracle DBA

As a Principal Support Engineer at Oracle, your primary focus will be to deliver strategic technical support to ensure the highest level of customer satisfaction. You will be responsible for resolving post-sales technical questions and troubleshooting issues related to Oracle's Electronic Support Services. Serving as a key point of contact for customers, you will play a crucial role in facilitating customer relationships with Support and providing guidance to internal Oracle employees on various customer situations and escalated issues. In this role, you will utilize automated technology and instrumentation to diagnose, document, and resolve customer issues. You are expected to be an expert in technical problem-solving and routinely sought after to address complex and critical customer issues. Additionally, you will have the opportunity to work on-site with customers to provide support and solutions. As a Principal Software Engineer in the Oracle Database Exadata & Cloud support team, you will be tasked with fixing and resolving highly complex technical issues related to Oracle Exadata. This includes areas such as Real Application Clusters, High Availability, Data Guard, Backup and Recovery, Performance Tuning, Storage, Security, Networking, and more. Your role will involve collaborating with customers, support engineers, and developers to deliver exceptional service and become an authority in Database, Exadata & Cloud technologies. The ideal candidate for this position will have over 10 years of industry experience and possess a technical degree in Computer Science, Management Information Systems, Engineering, or related fields. Additionally, Oracle OCP DBA certification and OCI Certification are preferred. Personal attributes such as being self-driven, result-oriented, a strong problem solver, and an effective communicator are essential for success in this role. You should also have the ability to work in high-pressure situations, learn new technologies, and collaborate effectively with internal and external stakeholders. Technical skills required for this role include expertise in Database administration, Exadata, OCI architectures, cloud technologies, Oracle database features, Real Application Clusters, Backup and Recovery, Performance Tuning, Networking, Database Security, and more. Experience with UNIX/Linux platforms and operating systems will be an added advantage. If you are a dedicated and proactive individual with a passion for solving complex technical problems and delivering exceptional customer support, we look forward to meeting you and welcoming you to the Oracle team!,