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Home
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Moustache Hostel
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Pre-Opening Operations Manager

Pre-Opening Operations Manager

Moustache Hostel

5 - 7 years

4 - 7 Lacs

Jaipur

Posted:1 week ago| Platform:

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Skills Required

project management operations management inventory control hotel operations housekeeping housekeeping management operations cost control service recovery front office service delivery sop compliance leadership hospitality hotel management liaison

Work Mode

Work from Office

Job Type

Full Time

Job Description

Pre-Opening & Setup Phase

Oversee the setup, implementation, and operational launch of Front Office & Housekeeping for new properties.
Ensure all SOPs are established, documented, and strictly followed, aligning with brand standards.
Work closely with project and procurement teams to ensure the right infrastructure, materials, and technology are in place before opening.
Recruit, train, and onboard Front Office & Housekeeping teams, ensuring operational efficiency from Day 1.
Conduct trial runs, mock stays, and soft openings to identify and resolve operational gaps before official launch.
Act as the troubleshooter, ensuring smooth pre-opening execution before transitioning to the next project.

Operational Execution & Compliance

Implement and enforce Front Office and Housekeeping SOPs, ensuring consistent service delivery across multiple locations.
Work with IT teams to set up PMS, housekeeping software, and guest feedback systems.
Set up inventory controls, housekeeping schedules, and guest experience workflows.
Ensure adherence to hygiene, safety, and brand standards, conducting audits to maintain compliance.
Train property teams on best practices for guest handling, complaint resolution, and efficiency-driven operations.
Act as a liaison between property teams and corporate leadership, ensuring expectations are met.

Handover & Next Location Deployment

Ensure the property is fully operational with a self-sufficient team before transitioning out.
Conduct final audits to confirm process adherence, team readiness, and guest experience standards.
Provide feedback to the Pre-Opening GM and senior leadership regarding operational learnings and improvements.
Move to the next pre-opening location, repeating the process for new properties.

Qualifications & Skills

Experience:
57 years in hotel operations, with expertise in Front Office & Housekeeping. Pre-opening experience is mandatory.
Leadership:
Ability to set up teams from scratch, establish SOPs, and drive performance before transitioning.
Guest-Centric Approach:
Strong problem-solving and service recovery skills to enhance guest satisfaction.
Tech-Savvy:
Familiarity with PMS, housekeeping management software, and guest feedback tools.
Financial Acumen:
Understanding of budgets, cost control, and revenue strategies for FO & HK.
Flexibility & Travel:
Willingness to travel frequently and work non-traditional hours, including weekends and holidays.
Education:
Degree in Hospitality/Hotel Management is mandatory.
Project Management Mindset:
Ability to set up, implement, ensure compliance, and move on to the next project efficiently.

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