Posted:1 day ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

As an Operations Manager in the F&B industry, your primary responsibility will be to oversee the operational aspects of the restaurant, bar, banquet, and room service areas. You will be in charge of planning, directing, and coordinating these operations to ensure efficient service delivery and maintain quality food and beverage offerings. It is crucial to uphold cleanliness, ambiance, and readiness standards in the restaurant and bar to provide a pleasant experience for guests. In terms of staff management and training, you will recruit, train, and supervise the F&B staff, including servers, bartenders, and chefs. You will be responsible for preparing staff schedules, ensuring adequate coverage during peak hours, and conducting performance reviews to support ongoing development and coaching opportunities. Your focus on customer experience will involve maintaining high levels of customer satisfaction by upholding service and product standards. Handling guest complaints and feedback in a professional manner, monitoring customer preferences, and adapting menus or services as needed to enhance the overall dining experience will be essential responsibilities. Financial and inventory management will also be a key part of your role. You will prepare and manage department budgets, analyze sales reports, and monitor inventory levels to control costs effectively. Collaboration with chefs and kitchen staff on menu development and pricing, ensuring menu consistency, and overseeing portion control will contribute to the success of the F&B department. Compliance with health, hygiene, and food safety standards, as well as licensing, fire, and workplace safety regulations, is paramount. Regular inspections and staff training on safety protocols will be necessary to maintain a safe and secure environment for both guests and employees. Vendor and supplier management will involve negotiating supply contracts, ensuring timely delivery of goods, and maintaining cost-effective purchasing practices without compromising quality standards. Your role will also include contributing to long-term strategic goals, analyzing industry trends, and submitting performance reports to senior management to support decision-making processes. This full-time position offers benefits such as provided food and paid time off, with work schedules including day and night shifts at the designated in-person work location.,

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