564 Performance Improvement Jobs - Page 16

Job Description: Key Responsibility Areas (KRAs) Project Manager (Voiceover & Dubbing Projects) Vendor Sourcing & Onboarding Continuously identify and onboard talent and production partners for voiceover and dubbing across languages. Ensure new vendors are properly vetted, documented, and onboarded in line with company standards. Maintain a dynamic vendor database to support varied project requirements. Quality Assurance & Vendor Performance Monitor performance of voiceover artists, dubbing studios, and technical teams throughout project lifecycle. Lead periodic quality checks, collect feedback, and implement performance improvement plans. Develop and maintain a vendor scorecard system. Cost Control & Rate Management Negotiate and finalize rates in line with project budgets and market benchmarks. Track cost per deliverable and identify opportunities for cost reduction. Collaborate with sales and finance to keep pricing competitive and profitable. Timely Delivery & Resource Allocation Plan resource allocation to ensure seamless execution of ongoing and upcoming projects. Maintain backup vendor options for high-priority or last-minute projects. Coordinate closely with project coordinators to track progress and avoid delays. Documentation & Compliance Ensure all vendors have valid contracts, rate agreements, and NDAs in place. Maintain transparent and accessible documentation for audit or reporting purposes. Submit periodic reports on vendor performance, billing, and project metrics to management. Responsibilities: Requirements: Excellent Communication Skills

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day: Support the Agent Insights Business Managers with their core activities of driving change and support them with the additional day to day analytics Partner with different teams within the organization such as Traveler Care, Commercial, Product & Technology and Customer Experience teams Prioritization : With competing priorities, show ability to prioritize and execute appropriate sets of activities to achieve performance management excellence. Clear distinction between why a set of tasks must be prioritized over others through understanding of cause and effect. Creative Thinking : Ability to think creatively to identify and deliver new, innovative analytical projects from existing and existing and new data sources Continuous Improvement : Identify opportunities for process optimization, efficiency gains and automation leveraging data-driven insights and technology to drive continuous improvement. Instill and test and learn culture into existing business processes on order to improve overall business performance Long term solution oriented: You are confident to share your own ideas and challenge current ways of working, always with a long term solution in mind Proactivity : Holistic understanding of agent performance and ability to articulate performance hotspots and issues; Proactively, formulate coaching and performance improvement areas in a methodologically to key stakeholders in a concise and actionable manner. Knowledge : Become an expert; be curious and engage business stakeholders to learn about what drives Agent Performance. What We re looking for: Proven experience in complex data analysis and business intelligence roles Advanced analytical skills with proficiency in data visualization and statistical analysis tools (e.g., Excel, Access, Alteryx, Power BI, Tableau) as well as robust attention to detail/quality; experience in storytelling from data and/or predictive analytics models Bring a Can Do Attitude that is flexible, creative, energetic and collaborative Excellent communication skills , with the ability to support Business Manager with the translation of complex data into actionable insights for non-technical stakeholders. Knowledge of relevant industry standards, regulations, and best practices in performance management and data analytic. You are a team player , but you are also able to work independently Speak English fluently Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

We are seeking a detail-oriented and analytical Performance Analyst to join our team The Performance Analyst would be responsible for monitoring, analyzing, and reporting key performance indicators (KPIs) and providing insights to support data-driven decision-making across the organization This role involves working closely with cross-functional teams to identify trends, assess operational efficiency, and recommend areas for improvement The ideal candidate has strong analytical skills, is detail-oriented, and is comfortable working with large datasets Mission Develop maintain, and optimize performance dashboards and reports Analyze performance data to identify trends, patterns, and areas for improvement Collaborate with cross-functional teams to understand business needs and objectives Conduct root cause analysis for performance issues and recommend solutions Monitor key performance indicators (KPIs) and provide regular updates to stakeholders Assist in the development of performance improvement strategies Present findings and recommendations to management and other stakeholders Strong SQL skills and experience working with large, structured, and unstructured datasets Proficiency in Python or R for analysis, scripting, and modeling Proficiency in data visualization tools (eg, Power BI, Tableau) Excellent analytical and problem-solving skills Strong communication and presentation skills Ability to work collaboratively in a team environment Detail-oriented with strong organizational skills Orange Intl Ntwk Infr & Svcs

Job Title: Manager I, Training Job Description The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. Key Responsibilities: Work with various teams to identify training needs and develop training materials. Design and deliver training programs for new hires and existing employees. Monitor the effectiveness of training programs and make recommendations for improvements. Conduct regular training needs assessments and adjust training programs accordingly. Evaluate the effectiveness of quality assurance measures and make recommendations for improvements. Ensure that quality standards are met throughout the organization. Develop and implement policies and procedures to ensure compliance with industry regulations. Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives. Analyze training and quality data to identify trends and make data-driven recommendations. Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives. Ensure that all training and quality initiatives align with the organizations overall strategy and goals Required Skills and Qualifications: Excellent communication and presentation skills. Strong analytical and problem-solving skills. Knowledge of industry regulations and compliance requirements. Ability to work independently and as part of a team. Ability to manage multiple projects and priorities simultaneously. Proficiency in Microsoft Office and other training and quality management software. Should have strong knowledge of quality domain and should be able to display innovative problem-solving skills towards process challenges Exposure to Lean six sigma problem solving and quality tools, with hands on experience Ability to display stakeholder management skills while addressing for solutions to challenges they put forward Good communication skills logical thinking on any audit form creation and functional setup Logical Approach towards fixing internal issue like high variance and appropriate sampling etc. Education Qualification :- Graduate in any stream

Job Description Job Purpose ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. The Delivery Analyst will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations. Responsibilities Validation of Document Recognition and Data Extraction. Perform Data Integrity check on extracted data. Follow the Standard Operating Procedures. Engage with management to overcome any obstacles to service delivery. Ensure that data security is maintained. Ensure meet the defined SLAs as per the requirement. Create Bounding Boxes around Data and label the Documents. Provide labelled dataset for training the model. Identify and raise the anomalies in the Software Application. Focus is on production administration, process improvement and continuing to deliver on mass production tasks based on existing procedures. Perform testing on product improvements, expansions, and fixes, including accuracy-related functional testing and pre-production testing for client onboarding and production rollout. Performs complex tasks for multiple delivery tracks simultaneously and Quality Audits. Meet the Quality and Productivity target on a daily basis. Subject Matter Expert for the process. Perform regular analysis and take performance improvement initiatives, independently. Management and Tracking of Workflow Queue Prepare and Conduct Training Maintain Job aid and SOP. Conduct complex analysis: Time and Motion, Field level, page level, Accuracy, High Confident Skip, Redundant field etc. Perform POC related analysis and validation tasks. Respond to associate s escalations. Troubleshoot issues reported by team members. Ability to work in 24 / 7 shifts. Knowledge and Experience Bachelor s degree or academic equivalent. 3+ years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review. Proficiency in mortgage document terminology. Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows. Proficiency in using keyboard shortcuts. Strong attention to detail. Excellent time management and organizational skills. Ability to work efficiently. Ability to work under pressure and time constraints. Effective and clear communication in English, both spoken and written.

Skills:. TEAM HANDLING, Team Management, Sales Management, Passionate About Work, GOOD COMMUNICATION, IELTS, Company Overview Touchstone Educationals LLP is a leading IELTS Education Institute with a network of branches across Punjab, Haryana, and Rajasthan With over two decades of experience, we have been providing expert and personalized services to students seeking to study in Canada and Australia Our company has a strong presence in the education management sector with over 1000 employees. Job Overview We are looking for a skilled and experienced Branch Head to oversee the operations of our branch in Amritsar, Punjab, India As the Branch Head, you will be responsible for managing and leading a team of professionals, achieving business targets, and ensuring smooth functioning of the branch. Qualifications And Skills Proven experience as a Branch Head or similar role in the education or related industry Mid-Level:4 to 6 years of experience Strong leadership and team management skills Excellent sales and communication skills Passionate about work and willing to go the extra mile Knowledge of IELTS and study abroad processes Ability to handle multiple tasks and prioritize effectively Good problem-solving and decision-making abilities Ability to build and maintain relationships with clients Proficient in MS Office and other relevant software Roles And Responsibilities Manage the overall operations of the branch and ensure its smooth functioning Lead and motivate a team of professionals to achieve business targets Develop and implement strategies to drive sales and increase revenue Monitor and evaluate branch performance and provide regular reports to the management Build and maintain strong relationships with clients, ensuring customer satisfaction Ensure compliance with company policies, procedures, and regulatory requirements Coordinate with other branches and the head office to streamline operations Stay updated with industry trends and competitor activities Manage and resolve any customer complaints or issues Conduct regular team meetings to align goals and improve performance

. Data analysis,identification of data gap and improvement in surveillance & report writing MDT / DSTplanning / supervision/ PVT /Core quality data acquisition, interpretation& report write up Experience ofRCA, SCAL, PVT, PTA, well testing and PDA analysis Numerical DynamicModelling simulation, classical reservoir Engineering Capability ofusing reservoir Eng software e.g. Prosper, MBAL, PVT Sim, Eclipse, IMEX, OFM,Ecrin, PanSys. Education Requirement : Qualification # minimum B.Tech(Pet Engg) / B.Sc. Engg(Pet Engg) Additional:M.Tech(Pet Engg) Experience Requirement : Minimum 3 yrs of work experience in ReservoirEngineering Skills & Competencies : Monitoring of reservoir surveillance Data analysis,identification of data gap and improvement in surveillance & report writing MDT / DST planning / supervision, PVT sampling, Core quality data acquisition, , RCA plan andsupervision, coordination, interpretation & report write up, Experience ofRCA, SCAL, PVT, PTA, well testing and PDA analysis QC of all data acquisition, maintaining of quality foruse and sharing with concerned group,preparation of data input for field development plan Coordinate within multi-disciplinary teams in order toprovide necessary input data to monitor progress of all company operated andnon-operated wells, actively and effectively participates in technical meetingsof JV companies and presents company views on various subjects. Coordinate within multi-disciplinary teams in order to provide necessary input data tomonitor progress of all company operated and non-operated wells, actively andeffectively participates in technical meetings of JV companies and presentscompany views on various subjects. Carry out complex 3D simulation model studies, Assessappropriate recovery factor ranges and calculate recoveries for field orreservoir applying conventional (deterministic & performance) methods anddrive mechanisms. Capability of using reservoir Engg softwares eg. Prosper,MBAL, PVT Sim, Eclipse, IMEX, OFM, Ecrine, PanSys Calculate reserves and well/reservoir performance for conventionaland non-conventional plays; understand the principles of production performanceof coal-bed methane gas reservoirs. Able to provide specific performance improvementrecommendations through recompletions, new drilling, injection pattern changes,etc. Establish plans and procedures to effect same Develop near- and long-term production and reservetargets for reservoirs. Actively follow reservoir performance and providesolutions to shortcomings from targets. Can determine the key reservoir engineering andgeoscience factors that influence recovery factor, number of wells required andproduction profile., risk analysis Can quantify reservoir engineering uncertainties inthe context of other uncertainties using appropriate ranges of uncertainty andappropriate decision and risk analysis techniques. Analyze well testing and flow back data for estimation of reservoir parameters Strong analytical abilities for reservoir operation Handle Special Projects

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title:Team Lead Location: Pune Essential Functions Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune -Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills Strong execution skills, Action oriented, go getter Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., - Experience in an operational role - Bachelors degree - 1+ years of sales experience

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title: Team Lead Location: Agra Essential Functions - Working with the Center manager to ensure smooth functioning of the operations -Executing the delivery process from delivery station to customer address - Ensure enough bandwidth in delivery team to ensure peak time delivery management - Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills - Strong execution skills, Action oriented, go getter - Resourceful to identify the way to get things done using limited resources - Ability to work under pressure situations - Ability to work and perform station operations independently. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. A day in the life Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action. - 1+ years of sales experience - Bachelors degree - Bachelors degree in management, business administration, economics, engineering, marketing

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for monitoring call quality, identification of defects and implementation of necessary corrective actions. Role Accountability Monitoring Evaluate collection calls to ensure quality standards are maintained and adherence to the policies and procedures of the organization Verify Field Monitoring for operational processes and Detect Non-Compliant issues, Compliance breach, Handling escalated issues & taking corrective actions Utilize approved monitoring tools and standards to assess the representatives knowledge of products, business practices and systems Convert monitor findings and scores into coaching recommendations for performance improvement action of collection agent Live call listening/barging at vendor premise Sample call review to cross check product or customer request fulfillment basis business requirement Training Training and Update on New Process/Policies and Call Quality Parameters Conducting OJT Session for newly hired staff Conducting Call Listening Session/Mock Call Session Maintains professional and technical knowledge in Coaching agents to improve quality of interaction with customers, thereby reducing customer facing & company impacting defects Incident Reporting & insights Analyzing and reporting out area of lapse in calls monitored Close looping defects closure within defined timelines Training need identification basis gaps identified Process fix of identified gaps by working with stakeholders Dashboard/MIS Monitoring observations are captured on digitized data forms, saved on the intranet server Ensure accuracy and timeliness of MIS/other Reports (Monthly dashboard, VIC Input file , Floor Stratification file , Call Calibration etc. ) TC Vendor Report Measures of Success No. of calls monitored & Feedback captured from CH - defects identified Defect closure TAT & corrective action closure Agent grooming & Training Coverage Process gaps identified & Fixed Reporting accuracy & TAT adherence Process Adherence as per MOU Technical Skills / Experience / Certifications NA Competencies critical to the role Analytical Ability Process Orientation Stakeholder Management High Impact Communication Qualification Graduate/ Post Graduate in any discipline Preferred Industry Credit Cards , BPO , Banks, NBFCs

SUMMARY Job Title: Regional Sales Manager Role Description : The Regional Sales Manager will be responsible for developing and executing regional sales strategies to achieve OEM product sales targets. This role involves analyzing market trends, dealer performance, and the competitive landscape to inform strategy. Responsibilities: Dealer Management: Identify, recruit, and onboard new OEM dealers within the assigned area. Establish and maintain strong relationships with existing dealers, providing support and guidance. Monitor dealer performance, provide feedback, and implement corrective actions as needed. Sales and Revenue Growth: Drive sales growth by developing and executing action plans to meet or exceed sales targets. Conduct regular sales meetings and reviews with dealers to discuss performance, opportunities, and challenges. Ensure dealers adhere to OEM standards and policies. Market and Product Development: Collaborate with dealers to identify market opportunities and customer needs. Assist in the development and promotion of new products or services to enhance market presence. Provide market feedback to the OEM product management team to inform product improvements. Training and Support: Organize and conduct training sessions for dealers on product knowledge, sales techniques, and best practices. Offer ongoing support and resources to help dealers achieve their sales goals and improve performance. Reporting and Analysis: Prepare and present regular sales reports and performance analysis to senior management. Track and analyze sales metrics, dealer performance, and market conditions to identify areas for improvement. Customer Relations: Address dealer and customer inquiries and resolve any issues related to products or services. Ensure high levels of customer satisfaction by maintaining effective communication and addressing concerns promptly. Compliance and Administration: Ensure compliance with OEM policies, procedures, and legal requirements. Manage administrative tasks related to sales, including reporting, documentation, and record-keeping. Requirements 4-8 years of sales experience Proficiency in MS Office and CRM tools Benefits CTC : Upto 8LPA

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety quality in mind. In this role you will be responsible for driving up the sortation line haul infrastructure in the region which includes identifying the new routes. Job Deliverables: o Daily Management of shift o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Analysis of the data reports to identify performance bottlenecks and improve the performance o Monitor status of problem solve queues o Responsible for shift quality and associated action plans o Preparing and implementing training and development plans for associates o Conduct a 4M and 5S audit for the respective work stations on a daily basis o Implement the formal process control and process improvement mechanisms such as Kaizen o Essential Skills Defining the transportation process from FC to FC/RSC o Ensure enough bandwidth in sortation team to ensure peak time delivery management o Continuously improve the through put and attain a sustained level of delivery performance improvement o Stand-in for Area Manager Job Deliverables: Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Responsible for shift performance and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Stand-in for Area Manager o Vehicle planning, placement and on-time departure to meet customer promises o Deep dive on metrics to come up with well-defined actions and process improvements - Bachelors degree - Experience with Microsoft Office products and applications - Speak, write, and read fluently in English

1.Manage motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Designation - Analyst II Location - Turbhe, Navi Mumbai Key Responsibilities: Work on Supply Chain consulting projects across value chain which comprises of Supplier and Channel Partner Risk Management. Set up distribution channels for various industries. Look after performance improvement of business partners. Support business development activities (e.g.: Proposal Writing). Responsible for maintaining customer connections and delivering portfolio presentations. Coordinate with Customers/Sales Associates/Business Partners to ensure timely delivery of reports by ascertaining quality timeliness. Responsible for timely fulfillment of reports and revenue recognition from the accounts managed. Check accuracy of reports to assure that quality of reports is maintained. Key Requirements: CA, MBA (Finance), CFA or equivalent post-graduation degree 5+ years of relevant post-qualification related experience in Credit/Supply Chain Good knowledge of Accounts Finance and Supply Chain Experience in Credit Ratings/Consulting/Advisory firms Analytical capabilities and problem-solving skills Sound business knowledge/update on current affairs The ability to work calmly under pressure Willingness to travel . .

Shaping behaviours and culture through protecting the Bank against employee-related risk by: Ensuring that the relationship between the Bank and its employees is managed appropriately within the Group ER framework underpinned by clear procedures, policies and ultimately by relevant employment law. Providing leadership to the ER process suite in the country e. g. disciplinary management, grievance management, redundancy, performance improvement planning and resolving low severity matters via advisory Effectively managing key external stakeholder relationships with employee representative bodies, legal firms and local labour ministries (where relevant locally). Execution of the ER agenda in line with Group strategy Executing the country ER strategy in alignment with the global ER strategy, country business needs and the People Plan in Singapore Accountable for ensuring all ER products are delivered effectively in Singapore in line with Group policies and local law and legislation. Effective management of employee representative bodies (e. g. works councils, unions etc) e. g. effective CBA negotiation (where applicable). Support HRBPs and People Leaders with restructuring and redundancy projects, and provide advice on complex / high risk redundancy situations. Provide suitable insights into employee engagement levels to the Country Head of HR, Country/Regional Management Groups (C/RMGs). Support the execution of a performance-driven culture in businesses in Singapore Translation of country legislation and regulation into pragmatic actions for country/regional teams Build external networks and remain up to date with legislative change and developments and be viewed both internally and externally as an expert in the ER field Collaborate with Employment Law and Compliance and/or external legal counsel for advice and decision on interpretation of local laws and regulations and ER policies, procedures, cases in-country. Defining and managing employee-related risk Identify, assess, and monitor country ER process risks in line with overall operational risk management framework. Create and implement suitable actions to mitigate identified risks. Understand current local employment and discrimination law in local and international jurisdictions, together with employee trends to anticipate and minimise employee related risks. Oversight and management of any relevant country Group Policy and process dispensations Lead the resolution of disciplinary and grievance cases Education/Training of HR and Line Managers Proactively educate and update HRBPs and People Leaders on ER processes and recent employment law legislative changes and developments Provide relevant advice and guidance to HRBPs and People Leaders in relation to ER issues and products. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal Country Management Groups Regional ER team Country HRBPs/ Head of HR Employment Legal and Compliance Regional / Country PRB (Performance, Reward and Benefits) Country / Regional SIS External Employee Representative Bodies Unions Employment/Labour government departments Legal firms Skills and Experience Organisational Change Management HR Legal and Regulatory environment Employee Relations HR consulting Confidential investigations Qualifications Essential Role model and champion the Bank s values and behaviours ER specialist or HRBP with a minimum of 8-9 years experience Strong ER skills an appreciation of the local legislative and regulatory landscape strong networker and organizational influencer Commercially astute Strong collaboration Desirable Experience in a Bank or Financial Institution About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 22036

... Position Overview Reporting to the VP Global Business Solutions (GBS) Transformation, the Process Improvement (PI) Lead is responsible for providing leadership, direction, and functional expertise to teams, driving the PI ethos, transforming ways of working, and unlocking productivity potential for tangible bottom-line savings. This leader will oversee the development and deployment of PI plans and enable GBS performance improvement while managing the GBS PI managers and collaborating with Functional Directors, Global Service Owners (GSOs) and Global Delivery Leads (GDLs) on various PI initiatives across the Enterprise and GBS. Additionally, the leader will also be the India GBS Site Leader to drive decisions of policies, guidelines and processes for the Gurgaon, India office and have oversight of the engagement for GBS and GBS hosted employees. Key Responsibilities Develop and execute a GBS and Global Functionals PI strategy and implementation roadmap that is closely aligned with the enterprise goals and objectives as well as bottom line savings targets. Ensure alignment between the GBS delivery roadmap and the Enterprise roadmap to meet financial and non financial objectives. Interface with GBS Leadership team and Global CCI teams to support the development of the next generation CCI agenda and to ensure a coordinated and aligned approach to margin expansion. Establish a robust monitoring and reporting mechanism for ongoing assessment, performance management and continuous improvement. Lead a team of ~10 people. Oversee the India GBS site and align on key decisions on policies, guidelines and processes impacting the Gurgaon, India McCormick office. Help drive employee engagement, enablement and empowerment on site. Help deliver the GBS expansion roadmap by identifying optimal solutions for savings and geographic placement. Enable building up GBS center in India as a Global Business Solution and Service Center of choice. Education Experience MBA in Business, Finance, Analytics or relevant field. Demonstrated ability to drive results using PI tools Experience in Business Process Outsourcing (BPO) and/or Global Capability Center (GCC) At least 12-15 years of relevant experience and progressive leadership roles Proficiency in Lean, Six Sigma, process mapping, and modeling and loss analysis Extensive cross-functional program and program/project management experience Demonstrated ability to drive results using continuous improvement tools, analytical decision making, building strong relationships, and direction setting Interpersonal Skills Strong communication and diplomacy skills to guide and influence others, strong leadership of non-direct reports to achieve common objectives in different culture. Strong analytical decision making and direction setting. .. WHY WORK AT MCCORMICK United by flavor. Driven by results. As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Company: Bajaj Electricals Job Description JOB ROLE Regional Manager - Sales Development JOB ID JR3700 REPORTING TO National Sales Development Manager. TYPE OF ROLE People Management Role LOCATION Chennai BU / DIVISION Consumer Products- Trade Sales JOB PURPOSE To lead & drive the following pivots in the Zone like- GTM and Distribution, R Rollout & Sustain RREP processes, Sales Capability, Sales IT. KEY RESPONSIBILITIES 1. Ensure about new distributor appointment as per plan. 2. Ensure new dealer appointment as per plan. 3. Focus on churn retailers/ zero billed retailers and get them into active retailer base. 4. Beat planning of TSMs and ensure adherence. 5. Beat planning of DSOs and ensure adherence of the same. 6. Ensure right outlets are part of the beats. 7. Focus on increasing distribution reach. 8. Focus on driving share in weighted outlets. 9. Look at different GTM models that will help optimize cost to serve and overall retailer satisfaction. 10. Focus on weak geos/clusters and provide support to get them back on track. 11. Ensure that same store growths are healthy. 12. Ensure governance of principles laid down - system hygiene, quality of servicing, pricing hygiene, etc..). 13. Sustenance of weak distributor. Devise performance improvement plan and implement. 14. Sustenance of low performing DSOs, devise performance improvement plan and implement. 15. Making the channel and the team aware of the BPR concept and execute the BPR norms. 16. Focus on driving process efficiency indices - productivity %, range, new outlet expansion, etc. 17. Implement the JBP - joint business planning process with the distributors. 18. Responsible for the lifecycle of DSOs from hiring to induction to retention. 19. Ensure that the sales call process focused on value-selling is followed diligently by all in the team. 20. Lead and drive the OJT (On the Job Training) for the TSMs. 21. Ensure all DSO vacancies are plugged within the TAT. 22. Ensure all TSM vacancies are plugged within the TAT. 23. Ensure weekly reviews of DSOs. 24. Ensure monthly meets are taking place as per the cadence (ZH-RM review meet, RM-TSM review meet, TSM - DSO review meet). 25. Ensure deployment of digital tools - DMS/SFA/Retailer App/ Power BI etc. 26. Ensure adoption of all digital tools. 27. Resolution of open issue regarding DMS/SFA with the concerned teams. 28. Benchmark best-in-class practices in the sales IT domain and see how these can be incorporated here. EDUCATIONAL QUALIFICATIONS Graduation (any) or MBA/ PGDM (any) WORK EXPERIENCE 10 -12 years of work experience in channel sales, sales development. CERTIFICATIONS NA PREFERRED/ ADDITIONAL REQUIREMENT NA REPORTEES - INTERNAL / EXTERNAL INTERFACE NA BEHAVIORAL COMPETENCIES Think Beyond Put Customers First Collaborate to Win Develop Talent Be the Best Be Agile

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title: Team Lead Location: Kolkata Essential Functions - A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. - Strong execution skills, action oriented, go getter. - Resourceful to identify the way to get things done using limited resources. - Ability to work under pressure situations. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. - Good people management skills. - Comfortable with reading, writing and communicating in English. - Proficiency in MS Excel Were seeking a Team lead for our LM operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you. Driving performance management of your team members. Preparing and implementing training and development plans for associates. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Conducting 4M and 5S audits for the delivery station on a daily basis. Stand-in for Area Manager. Ability to manage day and night shifts. A day in the life 1. Managing station operation by focusing on high bias for action. 2. Be customer obsessed in terms of handling customer escalation & ensuring good delivery experience. 3. Having good analytical & deep dive skill. 4. managing large yellow/green badge AA. - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Bachelors degree

Company: Marsh Description: Marsh McLennan Global Services is seeking candidates for the following position based in the Mumbai office Sales Enablement Leader (Grade H) Description: We are seeking a dynamic and results driven Sales Enablement Leader to join our Centre of Excellence team. As the Sales Enablement Leader, you will be responsible for leading and managing a team of professionals, supporting revenue growth and improving sales performance. You will play a critical role in developing and implementing commercial strategies, building strong relationships with regional sales / commercial teams, and ensuring the overall success of our sales efforts across the globe. What can you expect Build a high performing Sales enablement organization through hiring, mentoring and coaching colleagues Collaborate and work closely with the regional sales commercial leaders to identify new market opportunities through research and build proposals for the existing/ potential clients Develop and implement effective commercial strategies working closely with Global Commercial organization to drive revenue growth and achieve sales/ retention targets Tracking and analyzing sales performance metrics within the Centre of Excellence, including premium revenue, conversion rates, and customer acquisition costs Managing the CoE resources either directly or through a matrixed relationship What is in it for you Discover whats great about working at Marsh and McLennan Companies - from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you ll receive. We are four businesses with one purpose: helping companies meet the challenges of our time. As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organization. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe, which is dedicated to helping clients manage some of the worlds most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference. Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right. As a Marsh and McLennan Company colleague, you will also receive additional benefits such as: A competitive salary Employee friendly policies Health care and insurance for you and your dependents Healthy Work life balance A great working environment Flexible benefits packages to suit your needs and lifestyle Future career opportunities across a global organization We will count on you to: Lead, mentor, and develop a team of sales enablement professionals ensuring performance standards are met Support global / regional sales organization with building proposals, drafting and managing RFP content templates and generating insights on bid performance Deliver commercial intelligence on markets, competitors, prospects and clients to support global / regional sales strategy Collaborate with commercial organization to identify and pursue new business opportunities, including cross-selling and upselling insurance products to existing customers across regions Develop collaterals for client or prospect briefing, stewardship meetings ensuring customer centric approach Support sales operations with reports and forecasts leveraging CRM system and providing insights and recommendations to senior management. Implement commercial performance improvement initiatives, identifying areas for growth and efficiency Continuously strive to improve delivery of sales enablement organization by embracing process excellence and innovation Foster a positive and collaborative team culture, promoting teamwork and a customer-centric approach What you need to have: MBA from a premier business school or equivalent degree in Risk Management/Insurance related field 15+ years of experience in Sales profile or related roles with minimum 5 years proven experience as Sales Enablement Leader or in a similar capacity Strong track record of improving sales performance and supporting revenue growth Excellent leadership and team management skills, with the ability to motivate and inspire sales enablement team within the Centre of Excellence Stay updated on industry trends, commercial operating models and emerging technologies Exceptional communication and interpersonal skills, with the ability to build strong customer relationships Experience working with global stakeholders and cultures Why join our team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. What makes you stand out Proficiency in Proposal Development, Content Management and Sales Analytics tools used within the financial services industry Proven experience in setting up and scaling commercial enablement capabilities in Global Capability Centers Solid understanding of the insurance broking industry, including market trends, competitor landscape, and regulatory requirements Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

About the Role: As a Warehouse Manager, you will be responsible for the end-to-end management of the client s warehouse operations. This role involves overseeing manpower, establishing efficient warehousing processes, coordinating with transporters, managing MHE (Material Handling Equipment), and ensuring compliance with client KPIs. You will play a critical role in delivering streamlined, high-performance operations for a key client in the tyre/automotive sector. Key Responsibilities: Deliver comprehensive warehouse services aligned with client KPIs and SLAs Ensure optimal resource allocation and effective manpower utilization to meet dispatch targets Monitor and maintain KPI data to ensure high loading turnaround time (TAT) and operational efficiency Foster strong client relationships and act as the primary point of contact for inquiries and issue resolution Coordinate with internal teams to ensure timely and accurate order processing and fulfilment Analyse account performance metrics and generate regular reports for senior management Identify operational gaps and implement corrective and preventive actions Oversee smooth day-to-day warehouse operations, ensuring minimal disruptions Manage vendor interactions and coordinate monthly billing processes Ensure consistent adherence to client-specific requirements and promptly address any deviations Qualifications Experience: Graduate, Engineering degree, or MBA in Operations Management Minimum 6 years of warehouse management experience, preferably in the tyre or automotive industry Proven ability to manage large teams (150+ workforce), including multiple supervisors Strong leadership, problem-solving, and team motivation skills Excellent communication, negotiation, and client-handling capabilities Proficiency in KPI monitoring, reporting, and performance improvement strategies

Looking to make a strategic impact in a high-growth tech-driven organization? We are hiring a Strategy Manager to lead due diligence processes, identify strategic opportunities, and work closely with leadership to shape long-term goals. Your Future Employer: is a rapidly growing, innovative technology company revolutionizing operational efficiency across industries. With a strong leadership team and a performance-driven culture, this organization is on track to redefine its space. Responsibilities: Conducting market research, competitive analysis, and trend evaluation to discover strategic growth opportunities. Leading due diligence for acquisitions, partnerships, and investments, assessing financials and strategic alignment. Collaborating with senior leaders to define and refine strategic goals. Developing actionable strategies to support expansion, efficiency, and performance. Managing cross-functional teams for effective execution of strategic initiatives. Presenting strategic recommendations to leadership, stakeholders, and investors. Supporting integration of new business ventures post-deal to ensure strategic alignment. Requirements: Bachelor's degree in business administration, Finance, Economics, or a related field (MBA preferred). 35 years of experience in strategy, management consulting, corporate development, or M&A. Proven experience in leading due diligence processes. Strong financial modeling, analytical, and project management skills. Excellent communication and presentation abilities; familiarity with BI tools is a plus. Whats in it for you? Opportunity to lead high-impact strategic initiatives in a fast-paced, dynamic environment. Exposure to senior leadership and decision-making processes. Career growth in a role central to business expansion and innovation. Reach Us: If you think this role aligns with your career goals, write to abhishek.pushkar@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive many applications daily and may not be able to respond to each candidate individually. If you do not hear from us within 1 week, please assume your profile was not shortlisted. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords: Crescendo Global, strategy, growth strategy, business expansion, financial due diligence, competitive landscaping, market intelligence, competitive intelligence, mergers, acquisitions, financial modelling, business integration, performance improvement, reporting, business intelligence

Job ID: 40755 Lead Specialist - Global Digital Survey Centre Lloyd s Register Location: Chennai, India What we re looking for We are currently seeking a highly skilled individual to provide day-to-day management of a team, ensuring the delivery of effective technical and commercial services through our department/office. The ideal candidate will be responsible for assessing complex problems presented by both external and internal clients and determining a range of alternative solutions. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Full-time permanent role The role : The Digital Survey Team Lead Specialist is a technical role responsible for overseeing and managing all aspects of technical, remote & administrative surveys, operations, and training & development. This role involves team management, client relationship management, quality control, and driving continuous improvement initiatives. Lead and manage a team of technical and non-technical colleagues, including assigning tasks, setting objectives, and providing guidance and support to ensure efficient and effective survey operations. Identify training needs and organize training programs to enhance the technical knowledge, skills, and behavioural competencies of team members, keeping them updated with the latest industry trends and advancements. Establish and enforce quality control measures to ensure that digital survey activities adhere to established internal and external standards, procedures, and regulatory requirements. ` Stay up-to-date with statutory regulations, rules, and industry guidelines, ensuring that digital survey delivery is in compliance and providing guidance to the team in this regard. Act as the main point of contact for clients, understanding their needs and requirements, providing regular updates, addressing concerns, and ensuring high levels of client satisfaction. Monitor and evaluate the performance of the team, provide feedback to team lead of team member s contribution and suggest performance improvement plans as necessary. Continuously review and improve survey processes, leveraging technology, data, automation, and best practices to enhance efficiency, accuracy, and overall survey quality. Build and maintain strong relationships with clients, regulatory bodies, and other stakeholders to foster collaboration, address concerns, and identify opportunities for business growth. What you bring A degree or equivalent from a tertiary organisation recognised by Lloyd s Register within the relevant field of engineering or physical science (minimum of two years programme) or Qualifications from a marine or nautical institution and relevant sea-going experience as a certificated ship s officer. Extensive experience in managing remote/digital survey delivery as a classification surveyor, with a strong understanding of ship surveys, inspections, and regulatory requirements. Proficiency in the English language is commensurate with the work. Proven leadership skills, with the ability to inspire and motivate teams, foster a culture of collaboration, and drive performance excellence. #LI-Hybrid #LI-KC1 About us We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day. Be a part of Lloyd s Register is wholly owned by the Lloyd s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd s Register colleagues and Lloyd s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. Want to apply. Here at Lloyd s Register, we care, we share and we do the right thing in every situation. It s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works - the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don t just talk about our differences, we celebrate them! We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. If you dont tick every box in these ads, please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. We care, we share, we do the right thing. If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible. Diversity and Inclusion at Lloyds Register: Together we are one Lloyd s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible. communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job. anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work. at least one activity that will make a difference for disabled people. Find out more about Disability Confident at: www.gov.uk/disability-confident Copyright Lloyds Register 2024. All rights reserved. Terms of use . Privacy policy . The Lloyds Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ).

-To establish and maintain effective measures to monitor and ensure that the global process is fully and consistently implemented across the regions and within the countries. Lead operations and continuous improvement reviews to define and implement actions and projects to continuously enhance the process effectiveness and efficiency. Key Responsibilities: Manage the creation, deployment and on going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system (s). responsible for the management of the end-to-end procurement process by enabling globally defined solutions and driving the local adoption in order to achieve Sourcing excellence -Support the process super user community, ensuring regular engagement, training (including process and tool demo) and collection of feedback. Provide guidance and support to the regions and countries and identify areas requiring process and systems reviews. Coordinate and support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps. Support the execution of the region or countries performance improvement plans. Champion specific projects and change management activities to fully establish and continuously improve the process. Facilitate the discussion with key stakeholders, within procurement and with other functions, to identify opportunities and to drive full process adoption. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Commitment to Diversity Inclusion: : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Essential Requirements: Value Delivery (Financial) -Customer Delivery (Customer Satisfaction) -Communication / Change Management -Effectiveness Efficiency (Process Improvement Compliance) -Level of standardization,harmonization and reliability of the process and enabling system(s)across Novartis. Implementation of process improvements is accordancewith agreed plan and budget Desirable Requirements: Work Experience: Fix-its/Turnarounds. Cross Cultural Experience. Major Change. Project Management. Representing the organization. Collaborating across boundaries. Skills: Effective Communication. Understanding Digital. Languages : English.

"> Job ID: 40755 Lead Specialist - Global Digital Survey Centre Lloyd s Register Location: Chennai, India What we re looking for We are currently seeking a highly skilled individual to provide day-to-day management of a team, ensuring the delivery of effective technical and commercial services through our department/office. The ideal candidate will be responsible for assessing complex problems presented by both external and internal clients and determining a range of alternative solutions. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Full-time permanent role The role : The Digital Survey Team Lead Specialist is a technical role responsible for overseeing and managing all aspects of technical, remote & administrative surveys, operations, and training & development. This role involves team management, client relationship management, quality control, and driving continuous improvement initiatives. Lead and manage a team of technical and non-technical colleagues, including assigning tasks, setting objectives, and providing guidance and support to ensure efficient and effective survey operations. Identify training needs and organize training programs to enhance the technical knowledge, skills, and behavioural competencies of team members, keeping them updated with the latest industry trends and advancements. Establish and enforce quality control measures to ensure that digital survey activities adhere to established internal and external standards, procedures, and regulatory requirements. ` Stay up-to-date with statutory regulations, rules, and industry guidelines, ensuring that digital survey delivery is in compliance and providing guidance to the team in this regard. Act as the main point of contact for clients, understanding their needs and requirements, providing regular updates, addressing concerns, and ensuring high levels of client satisfaction. Monitor and evaluate the performance of the team, provide feedback to team lead of team member s contribution and suggest performance improvement plans as necessary. Continuously review and improve survey processes, leveraging technology, data, automation, and best practices to enhance efficiency, accuracy, and overall survey quality. Build and maintain strong relationships with clients, regulatory bodies, and other stakeholders to foster collaboration, address concerns, and identify opportunities for business growth. What you bring A degree or equivalent from a tertiary organisation recognised by Lloyd s Register within the relevant field of engineering or physical science (minimum of two years programme) or Qualifications from a marine or nautical institution and relevant sea-going experience as a certificated ship s officer. Extensive experience in managing remote/digital survey delivery as a classification surveyor, with a strong understanding of ship surveys, inspections, and regulatory requirements. Proficiency in the English language is commensurate with the work. Proven leadership skills, with the ability to inspire and motivate teams, foster a culture of collaboration, and drive performance excellence. #LI-Hybrid #LI-KC1 About us We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day. Be a part of Lloyd s Register is wholly owned by the Lloyd s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd s Register colleagues and Lloyd s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. Want to apply. Here at Lloyd s Register, we care, we share and we do the right thing in every situation. It s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works - the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don t just talk about our differences, we celebrate them! We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. If you dont tick every box in these ads, please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. We care, we share, we do the right thing. If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible. Diversity and Inclusion at Lloyds Register: Together we are one Lloyd s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible. communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job. anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work. at least one activity that will make a difference for disabled people. Find out more about Disability Confident at: www.gov.uk/disability-confident Copyright Lloyds Register 2024. All rights reserved. Terms of use . Privacy policy . The Lloyds Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ). 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About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills