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PE-Content Services-CuMoLa

PE-Content Services-CuMoLa

Cognizant

2 - 3 years

0 Lacs

Gurgaon Haryana India

Posted:2 days ago| Platform:

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Skills Required

content service logical extraction drive support data communication excel management

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Provide excellent customer service and delight customers by exceeding their expectations.Ensure logical and meaningful extraction of url content along with 100% SLA adherence.Prepare and implement action plans to drive process improvements.Deliver high quality of extraction consistently wt fail and ensure process compliance.Develop domain expertise and work like an SME. Challenge what seems not right!Perform high quality RCAs to identify the root causes of repeating high severity issues

Responsibilities

Preferable-Customer support or technical support experience in online industry 2 to 3 years preferably with processes related to data curation extractionGood knowledge of websites and how to navigate to obtain desired informationExcellent Communication Skills both written & oralDecision making skillsBasic knowledge of excel sheetsStrong Logical Analytical skills cognitive abilityFocus on accuracy eye for detailsExcellent time management skills most workload involves fluctuationExtremely proactive and organized with a track record of success in a team environment

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

3140 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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PE-Content Services-CuMoLa