100 Payment Systems Jobs

We are seeking a skilled Payments Test Analyst to join our dynamic team. The ideal candidate will possess in-depth knowledge of payment systems, specifically ISO 20022, and demonstrate expertise in both functional and automation testing. Proven experience in CBPR+ ISO20022 and Domestic RTGS ISO20022 roll out is a plus. Responsibilities 1. Payment System Testing Conduct comprehensive testing of payment systems, ensuring compliance with ISO 20022 standards. 2. Functional Testing Develop and execute functional test cases to validate payment processing functionalities, identifying and documenting defects as needed. 3. Automation Testing Design, implement, and maintain automated test scripts to enhance efficiency and coverage of payment system testing. 4. Analysis Collaborate with stakeholders to understand payment system requirements, ensuring accurate and thorough test coverage. 5. Defect Management Track and manage defects through their lifecycle, providing detailed reports and collaborating with development teams for resolution. 6. Regression Testing Perform regression testing to validate the stability of payment system enhancements and updates. 7. Documentation Create and maintain detailed test documentation, including test plans, test cases, and automation scripts. 8. Collaboration Work closely with cross-functional teams, including developers, business analysts, and project managers, to ensure seamless integration of testing processes. Primary Skills Qualifications - Bachelor"s degree in Computer Science, Information Technology, or related field. - Proven experience as a Test Analyst in the payments domain. - Expertise in ISO 20022 standards. - Strong knowledge of functional testing methodologies and best practices. - Proficiency in automation testing tools, such as Selenium or equivalent. - Excellent analytical and problem-solving skills. - Effective communication and collaboration skills. You are an experienced Quality Engineer who can work in various environments. You have demonstrable relevant work experience in Agile projects for clients for at least 3 years. Automation plays an important role in your test activities and you understand and use the tooling to support this.

Integration experience working APIs, IBM MQ, Host Host and file-based protocols Experience in decomposition monolith systems to microservices using domain drive methodologies. Knowledge of Canadian payment systems like LVTS, RTR, Interac and Payment Canada modernisation initiatives. Experience in emerging payments methods and trends like tokenization, block chain, AI & ML in fraud etc. Active within the industry forums and social platforms Payments Industry thought leader with at least 8 years of experience Hands on knowledge working with Payment Hubs products i.e. IBM FTM, Oracle Message BUS, Dovetail, Bottomline products suite, GPP SP Fiserv payment engine, CGI all payments

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Payments Fundamentals Good to have skills : Java Standard Edition, Volante VolpayMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:1. 58 years of techno-functional experience in the Payments domain, with end-to-end delivery exposure. 2. Must have strong knowledge of payment systems, clearing processes, SWIFT applications, and ISO20022 standards. 3. Experience with UAE payment schemes (NPSS, FTS, ICCS, etc.) and familiarity with global systems like VolPay and regional PMIs (Target, CHIPS, FED) is preferred. Professional & Technical Skills: 1. Must To Have Skills: payment systems, clearing processes, SWIFT applications, and ISO20022 standards - Strong understanding of data integration and transformation processes.2. Proficiency in Java/.NET/any programming knowledge and solution design is essential.3. The role involves working across SDLC phases, leading testing activities, conducting training sessions, and interacting with diverse stakeholders. 4, Strong communication and multitasking skills are critical. Additional Information:1. The candidate should have minimum 5 years of experience in Payments Banking domain.2. This position is based at our Bengaluru/Hyderabad office.3. A 15 years full time education is required Qualification 15 years full time education

We are looking for a highly skilled and motivated Thales HSM Specialist with strong Microsoft Azure expertise, especially in cryptography and payment systems. The ideal candidate should possess deep understanding of Thales Hardware Security Modules (HSMs), cryptographic key lifecycle management, and practical experience with Azure Payment HSM offering. Key Responsibilities: Manage and configure Thales HSM devices, including key generation, import/export, and secure application integration. Design and implement secure payment operations leveraging HSMs in compliance with PCI-DSS and industry standards. Work with Azure services to support HSM integration, including Azure Key Vault and Azure Payment HSM. Troubleshoot and optimize cryptographic services for performance, compliance, and security. Collaborate with cloud architects and security teams to enforce cryptographic policies and secure key usage. Support and enhance security for payment processing systems involving encryption/decryption, tokenization, and secure key injection. Document key management practices, HSM configurations, and support operations runbooks. Required Skills & Experience : Strong hands-on experience with Thales payShield or Luna HSMs. In-depth knowledge of cryptographic algorithms, PKI, and key management practices. Hands-on experience with Azure Payment HSM or Azure Key Vault Managed HSM. Knowledge of payment systems, EMV, HSM-based PIN processing, and secure remote key loading. Familiarity with PCI DSS and other regulatory compliance frameworks. Solid understanding of Microsoft Azure ecosystem, including networking, security, and identity management. Experience in scripting or automation for HSM operations (PowerShell, Bash, etc.) Preferred Qualifications: Azure certifications such as Azure Security Engineer Associate or Azure Solutions Architect. Certifications in cryptography or security (e.g., CISSP, CISM, Certified Encryption Specialist). Prior experience with cloud-native payment applications or fintech environments.

Roles and Responsibilities Design, develop, test, and maintain scalable and secure Rust applications using Actix, Axum, and Tokio. Collaborate with cross-functional teams to identify requirements and implement solutions that meet business needs. Troubleshoot issues related to PostgreSQL databases and Redis caches.

: Job TitleClient Service Analyst, AS LocationBangalore, India Role Description Institutional Cash & Trade Management (ICT) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. This improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary Collections destined into and out of Deutsche Banks global network of Trade Finance locations as well as providing Trade Financing in certain hubs. The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. ICM improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. ICT Client Service Officer (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. ICM Client Officers provide personalized and proactive service to financial institutions for their day-to-day cash management business needs. The position we are looking for is covering clients in our region Western Europe and APAC markets. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Client Service Officer (CSO) role will be responsible to resolve client queries related to commercial transaction flow. CSO are first point of contact and provide end-to-end query resolution to client. This role involves various stakeholder engagement. A person who understands and managing cross-functional processes with knowledge of Cash management functionsSpecific to Global payments Operations, Payment Investigations, Funds Release, Cross border Payments. Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested. Be the first point of contact for trade related client inquiries concerning trade requests for repetitive inquiries, RMA establishment, inquiries on claims and check of adoption status Client setup, training and maintenance for cash and trade products including documentation to ensure a seamless process flow from implementation to regular after-sales service Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met Handling of the internal fee and billing scheme Your skills and experience Experience of institutional client service in International Clearing and Payments Business or experience in Trade Finance Business Solid understanding of the Financial Institutions markets (5 years) Sound understanding of Payment Systems (CHIPS, Fedwire, EBA, SEPA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance Strong ability to work independently and under tight deadlines and support the CSOs in other locations on an as needed basis Business Language is English How well support you

: Job TitlePrincipal Engineer, Director Payments Corporate TitleDirector LocationIndia, Pune Overview: Corporate Banking is a technology centric business, with an increasing move to real-time processing, an increasing appetite from customers for integrated systems and access to supporting data. This means that technology is more important than ever for the business. Deutsche Bank is one of the few banks with the scale and network to compete aggressively in this space, and the breadth of investment in this area is unmatched by our peers. Joining the team is a unique opportunity to help rebuild the core of some of our most mission critical processing systems from the ground-up. Our Corporate Bank Technology team is a global team of 3000 Engineers (and growing!) across 30 countries. The primary businesses that we support within Corporate Bank are Cash Management, Securities Services, Trade Finance and Trust & Agency Services. CB Technology support these businesses through vertical CIO aligned teams and by horizontals such as Client Connectivity, Surveillance and Regulatory, Infrastructure, Architecture, Production, and Risk & Control. We are seeking a highly skilled, hands-on Director in Payments Technology to drive innovation, architecture, and delivery in a fast-paced environment. As a senior individual contributor, you will lead by example, applying deep technical expertise in payment systems to design, develop, and implement robust, scalable, and secure solutions. You will collaborate with cross-functional teams to transform the payments ecosystem, ensuring the organization remains at the forefront of technological advancements in the industry. Role Description Work closely with engineers and develop best technical design and implement high quality software solutions. Provide engineering execution excellence, as well as technical vision and direction, to ensure the engineering team is aligned with the strategy of the bank. Mentor and coach junior developers to improve their technical skills. Conduct code reviews to ensure high quality code and adherence to best engineering practices. Actively participate in technical solutions and provide end to end ownership of technology solutions delivered to meet requirements to realize both functional and non-functional capabilities. Troubleshoot and resolve technical issues in a timely manner. Work closely with business analyst, architects & other stakeholders to understand and develop the solution. Key Responsibilities As a Principal Engineer in Payments Technology, you play a pivotal role in ensuring the development and maintenance of payment systems that are efficient, secure, and scalable. Your responsibilities would include both hands-on technical tasks and leadership duties to drive the success of the payments team. Here are the key responsibilities: Technical Leadership Own end-to-end technical design and development of payment platforms, ensuring high availability, scalability, and performance. Evaluate and implement emerging technologies to enhance the payments ecosystem. Provide technical direction to the development team, setting coding standards, best practices, and architectural guidelines. Oversee the implementation of complex payment systems, ensuring that they meet the requirements for reliability, performance, and scalability. Act as a technical advisor, solving complex engineering problems and making decisions on system architecture and design. System Design and Development Design and develop key components of payment systems, including transaction processing, security, and integrations. Ensure that systems are optimized for high transaction volumes and low latency, especially for real-time or near-real-time payments. Review and approve designs, code, and pull requests, focusing on quality, efficiency, and security. Security and Compliance Implement security best practices to protect payment data, including encryption, tokenization, and fraud prevention measures. Collaborate with security teams to conduct regular vulnerability assessments and audits. Collaboration with Cross-Functional Teams Work closely with product managers, architects, and stakeholders to understand business requirements and translate them into technical specifications. Collaborate with DevOps, QA, and infrastructure teams to support deployment, testing, and monitoring of payment systems. Performance Optimization and Scalability Identify and address performance bottlenecks, optimizing the system for speed and efficiency. Work on scaling strategies to handle growing transaction volumes, especially during peak usage periods. Implement caching, load balancing, and database optimization techniques as needed. Mentorship and Team Development Mentor and guide junior and mid-level engineers, helping them improve their technical skills and understanding of payments technology. Conduct code reviews, provide feedback, and encourage best practices to ensure high-quality code. Hands-On Contribution - Write, review, and optimize code in languages such as Java, Python, or Go. Build and maintain CI/CD pipelines and DevOps practices. Ensure robust testing and automation frameworks to maintain quality. Operational Excellence - Set up monitoring and logging systems for real-time tracking of payment transactions, system health, and performance metrics. Lead the troubleshooting and resolution of production issues, especially those related to payments processing and customer impact. Work on post-incident reviews to identify root causes, prevent recurrence, and improve the overall system reliability. Experience & Skills required Bachelors degree or higher in Computer Science Engineering, or related fields. 15-20 years of hands-on development experience on Java/J2EE based Enterprise Applications. Experience in design/development of highly scalable, available, large scale monolith banking applications The candidate must demonstrate excellent software development skills in Java/J2EE technologies ( EJB, JMS ) , Spring, Spring Boot Microservices . Experience with Open-source technologies, framework, platforms, and tools Experience in web services ( SOAP,REST ) and xml technologies . Experience in database technologies SQL, Oracle. Experience with application servers Tomcat , Weblogic Good understanding of SRE practices and tools. Individuals who have a desire of self-improvement through experience, observation, introspection, reading and discussion Experience in Agile Software Development Has skills to conduct various performance test for e.g Load, spike, breakpoint, endurance to understand application/service limits. Has skills to orchestrate release workflow and implement CI/CD pipelines using Jenkins, Bitbucket, uDeploy, Docker, Kubernetes etc . Domain /Functional knowledge Banking, Financial Services, Payments Knowledge of BDD/TD methodologies and technologies like Cucumber, Test Automations using Java Experience in Development and Monitoring Tools (e.g. IntelliJ/Eclipse, Splunk, AppDynamics, New Relic) Experience in GCP (Google cloud platform) is desirable . Excellent communication, collaborationand problem-solving skills. How well support you . . Qualification Bachelors degree(Preferably in science, computers, information technology)

Job Title: Technical Team Leader (FinTech) Location: Chennai & Thane Maharashtra Employment Type: Full time Job Summary: We are looking for a highly skilled Technical Team Leader with experience in FinTech to lead our engineering team. The ideal candidate will be responsible for designing, developing, and implementing cutting-edge financial solutions while ensuring high performance, security, and scalability. The role requires a strong technical background, leadership abilities, and a passion for driving innovation in financial technology. Key Responsibilities: Lead a team of developers, engineers, and other technical staff in designing and building FinTech solutions. Oversee software architecture, development, testing, and deployment processes. Collaborate with product managers, business stakeholders, and regulatory teams to align technology with business goals. Ensure compliance with financial regulations, security standards, and industry best practices. Manage project timelines, resource allocation, and risk mitigation strategies. Advocate for Agile methodologies, DevOps practices, and continuous integration/continuous deployment (CI/CD). Mentor, guide, and provide technical direction to team members, fostering a culture of continuous learning and improvement. Stay updated with emerging technologies, trends, and best practices in FinTech and software development. Required Skills & Qualifications: Bachelor's/Masters degree in Computer Science, Information Technology, or a related field. 6+ years of experience in software development, with at least 3 years in a leadership role. Strong knowledge of financial technologies, payment systems, blockchain, banking APIs, and digital wallets. Proficiency in programming languages such as Python, Java, C#, or JavaScript. Experience with cloud platforms (AWS, Azure, GCP) and microservices architecture. Deep understanding of Agile methodologies (Scrum, Kanban), Jira, and Confluence. Strong background in security protocols, encryption, and regulatory compliance (PCI DSS, GDPR, AML/KYC). Ability to troubleshoot complex technical issues and optimize system performance. Excellent communication, leadership, and problem-solving skills. Preferred Qualifications: Experience with AI/ML applications in FinTech and data-driven decision-making. Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines. Prior experience working with third-party financial services and APIs (Plaid, Stripe, PayPal, etc.). Familiarity with event-driven architecture and messaging systems (Kafka, RabbitMQ).

Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations.This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department

Suspicious Activity Monitoring Suspicious Activity Monitoring (SAM) enables Amazon businesses to mitigate the regulatory and legal risk of money laundering and terrorist financing. SAM success is measured in identifying suspicious activity and reporting the same to regulators in a timely manner to keep perpetrators off our platform and meet regulatory obligations About the Role Sr. Risk Analyst The role encompasses handling multiple payment products investigating buyer and seller transactions involving data mining and analyzing, deep diving on the facts and information obtained through internal and external tools, make decisions basis the analysis applying analytical skills followed by detailed conclusion write up on the findings and observations. The candidate is a motivated self-starter that can work independently in ambiguous environment with limited supervision. The candidate must be adaptable, who can quickly absorb the nuances of Amazons varied payment offerings, its risks, internal systems, and regulatory requirements. The candidate should possess analytical ability in decision making and effective written communication. In addition, Sr. Analysts are expected to contribute to the process through ideas, participation in process Kaizen s to drive operational excellence, support the team in scaling up on metrics and assist in train and mentor new hires. The role encompasses handling multiple payment products investigating buyer and seller transactions involving data mining and analyzing, deep diving on data and information obtained through internal and external tools, making high-judgement decisions based on the analysis and applying critical thinking to form a well-informed hypothesis/recommendation, which is presented through a detailed yet concise conclusion write-up on the findings and observations. The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazons varied payment offerings, its risks, internal systems, and regulatory requirements. The candidate should demonstrate high analytical ability in high-judgement decision-making and good written communication. In addition, Sr. Analysts are expected to contribute to the process through ideas, participation in process Kaizen s to drive operational excellence, support the team in scaling up on metrics and assist in train and mentor new hires. * Written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response * Should be a graduate to apply for this role * Written and verbal communication skills, specifically the ability to draw inferences from multiple information sources and aptly articulate in the form of a conclusion *1+ years of Working knowledge of Anti-Money Laundering (AML) laws and regulations, Bank Secrecy Act (BSA) and OFAC regulations * Has working knowledge on Payment Systems * Awareness of SAR/STR filings * Proficient in MS Office applications

Responsibilities: Provide high quality, quick and responsive legal advice to Transaction Banking and Digital Banking group in respect of corporate client negotiations, structuring of new products and services, modification/customisation of existing products and new product offerings and services, legal and regulatory issues arising out of the provisions of payment systems, RBI, NPCI, Card Associations, SEBI, RERA Authority etc. Reviewing and advising on RFPs, Government tenders, contracts and MOUs. Advising on agreements to entered with partners like NPCI, Card Associations like VISA, Mastercard etc Draft, review and negotiate documentation of the Bank relating to Cash Management Services, Acquiring Services, Payment Gateway and Payment Aggregator related services, RERA Accounts, Dividend Accounts, Prepaid Payment Instruments, Wallet business and related nodal/escrow accounts. Prepare and vet documentation related to service level agreements, their addendums and renewals. Managing complete contract life cycle while ensuring that all documents are in compliance with applicable laws and regulations issued by statutory or regulatory authority. Identify gaps in legal processes and documentation and reduce legal risks. Advice on legal risks associated with transaction banking and digital banking products and services and propose mitigation strategies. Interpret and advice on relevant laws, regulation and guidelines applicable to transaction banking group. Stay updated on changes in legislation, particularly banking laws, electronic and payment industry regulations and ensure these changes are reflected in all the applicable contracts and policies of the Bank. Liaise with Internal stakeholders including business, product, compliance and risk team to ensure alignment on legal requirements and risk management.

We are looking for a highly skilled and experienced Fraud Risk Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in credit cards and fraud risk management. Roles and Responsibility Conduct thorough analysis of credit card transactions to identify potential fraudulent activities. Develop and implement effective strategies to mitigate fraud risks associated with credit cards. Collaborate with cross-functional teams to resolve complex fraud cases and enhance overall risk management. Monitor and report on key performance indicators (KPIs) related to fraud prevention and detection. Stay up-to-date with industry trends and regulatory requirements to ensure compliance with relevant laws and regulations. Provide expert guidance on fraud risk assessment and mitigation techniques to stakeholders. Job Requirements Strong understanding of credit card operations, including transaction processing and payment systems. Proven experience in fraud risk management, with a focus on credit cards and financial services. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets. Effective communication and collaboration skills, with experience working with cross-functional teams. Ability to work in a fast-paced environment with multiple priorities and deadlines. Strong knowledge of regulatory requirements and industry standards related to fraud prevention and detection.

Description Ciklum is looking for a Senior Full-Stack Engineer to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Full-Stack Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. You will play a pivotal role in building scalable, high-performance, and secure applications, driving end-to-end product development from backend microservices to modern, responsive frontends. This is an exciting opportunity to work in a modern Agile setup focused on innovation, resilience, and engineering excellence. Responsibilities Lead the design and development of robust backend services using Java (11+), Spring Boot, Spring WebFlux, and Axon Framework Build highly responsive and dynamic UI components using Angular (13+) and reactive programming principles. Integrate with databases and messaging systems: Oracle, MongoDB, Redis, GraphQL Develop and consume RESTful and SOAP Web Services in distributed environments Contribute to the full software development lifecycle, from architecture to deployment, including CI/CD pipelines using Jenkins Participate actively in Agile/SAFe ceremonies like PI Planning, Iteration Planning, and System Demos. Conduct peer code reviews, ensure code quality, and mentor junior developers Collaborate with product managers, architects, and other engineers to deliver scalable and secure solutions aligned with business goals Requirements 7+ years of hands-on experience in full-stack application development Strong backend skills: Java (11+), Spring Boot, Microservices, REST, SOAP, WebFlux, Axon Framework Strong frontend skills: Angular (13+), RxJS, and modern frontend architecture practices Database experience with Oracle, MongoDB, and caching with Redis Exposure to API development and integration using GraphQL Proficiency with CI/CD practices and tools like Jenkins Demonstrated experience working in Agile/Scrum or SAFe environments Excellent analytical, communication, and problem-solving skills Ability to work independently and collaboratively in a hybrid working model Desirable Experience with cloud platforms like AWS, Azure, or GCP Domain knowledge in financial services or payment systems Experience with event-driven architecture and CQRS patterns Whats in it for you Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Flexibility: hybrid work mode at Chennai or Pune Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department

Job Description Role Overview: Maintenance Managers oversee the maintenance operations of properties, ensuring all systems function efficiently. The Post Sales Services Executive/Manager is responsible for managing the customer journey after the sale is closed. This includes ensuring smooth documentation, payment collection, coordination for registration, possession, and handling customer queries or grievances, collection of maintenance dues on time and resolving maintenance/ upkeep related issues with customers. The role bridges internal teams (legal, accounts, engineering) and customers to ensure a seamless post-sale experience. Key Responsibilities: Develop and implement maintenance procedures and schedules. Supervise maintenance staff and coordinate with external contractors. Monitor and manage maintenance budgets and expenses. Maintain records of maintenance activities and inspection Constant interaction with members for various schemes to ensure timely collection of maintenance dues Ensuring timely reply to member s queries and Prepare all maintenance related MIS and ensure timely compliance of all statutory obligations Key Skills Requirements Strong communication and interpersonal skills Knowledge of real estate industry and legal processes Basic understanding of financial/payment systems Conflict resolution and customer relationship management MS Office proficiency (Excel, Word, CRM tools) Attention to detail and process orientation

- Working in loyalty feature development and payment systemintegrations, collaborating with cross-functional teams to enhance customerengagement, streamline rewards processing, and optimize transaction efficiency. - My experience includes end-to-end validation ofpetro payment devices, ensuring seamless transactions across various paymentmethods. - Expert in Fleet Petro indoor and outdoor solutions andretail and restaurant industries, with experience in EMV technology, payment |implementation, ISO 8583, and EMV L3 certification. - Expertise in .Net Full Stack development, WebAPI, C# and SQL - Experience in POS terminal validation, petro payment systems and transaction processing across major financial networks - Strong in EMV, MSR, contactless payment, loyalty programs and secure payment integration.

Audit helps the Board and Executive Management meet the strategic and operational objectives of the DBS Group. We conduct independent checks to ensure that the Group s risk and control processes are adequate and effective. All our team members are highly sought-after professionals who work as trusted advisors to our clients, in all matters related to a company s internal controls. Responsibilities Conduct end-to-end audits of Global Transactions Services (Trade, Cash & Securities and Fiduciary Services) risk, product and processes. Evaluate the design and operating effectiveness of processes and controls and develop appropriate tests to be conducted and ascertain the level of testing of controls required Effective execution audit fieldwork for assigned areas in depth testing, data analytics where applicable Escalate issues appropriately and timely. Ensure concise and clear audit findings and reports are presented on a timely basis. Keep abreast on the development of regulatory, industry and product development through continuous monitoring and auditing. Requirements At least 6 years of relevant auditing experience in Payments, Trade and Custody business &operations and/or with relevant GTS (Trade & Cash) product and operations experience. Strong knowledge on transaction banking products (cash management, trade finance and securities and fiduciary services), and the related operations, regulatory requirements and compliance practices (including FEMA and AML) Reasonable knowledge in Corporate Banking application controls is required. Candidate that can demonstrate auditing knowledge in Corporate banking context will be an added advantage. Should be IT savvy - Knowledge of APIs and data analytics, experience of risk-based auditing and clearly understand the relationship between IT risk and underlying business risk would be beneficial. Candidate must have excellent written and verbal communication skills in English, can communicate with clarity, both orally and in writing, in a logical order and with a structured approach. Ability to multi-task assignments, prioritize workload with limited supervision and be resilient under pressure when faced with tight deadlines. Auditing, Global Transaction Services Cash & Trade KYC/AML Credit Working knowledge of core banking (e.g. Finacle), SWIFT and Digital payment systems will be preferred. CA/MBA (or equivalent) from an accredited college or university (or equivalent) Professional/industry recognized qualifications e.g. ACAMS, CDCS, CFE are highly beneficial.

Company Profile & Job Description Sales Lead Apply only through the application form; other submissions risk being ignored, even if sent to senior team members, as our leadership team reviews applications daily. Location: Mahalakshmi, Mumbai About Winvesta Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investing hassle-free and affordable for customers across India and the world. With its flagship product, the Multi-Currency Account, Winvesta empowers individuals and businesses to conduct transactions on an international scale effortlessly. Winvesta was founded by Swastik Nigam , an IIM-A graduate and former Investment Banker at Deutsche Bank, London. Winvesta has earned numerous accreditations in its young tenure, including: Fintech Product of the Year 2024: BW Fintech Awards Best Payment Solution 2023: BW Fintech Awards Best Emerging Fintech 2023: Bharat Fintech Summit FinTech Company of the Year 2020 for the Asia Pacific by Barclays Entrepreneur. It is also a part of the prestigious London Mayor s International Business Program. The company was also part of the Fintech Acceleration programs by Natwest and Hogan Lovells. You can learn more about Winvesta on Company Website LinkedIn Instagram The Role We are seeking an experienced and motivated Sales Lead to join our team Job Title : Sales Lead Location : Mahalakshmi, Mumbai Experience : 3-6 years Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investment hassle-free and affordable for Indians. Were looking for an experienced Sales Lead to join our ranks!. In this role, you will spearhead our sales efforts, developing and executing strategic plans to achieve company objectives. You will be responsible for identifying new business opportunities. The ideal candidate should build a strong customer relationship,and lead a team of sales professionals to success. Candidate s expertise and leadership will be crucial in driving the companys growth and solidifying the company s position in the fintech industry. Responsibilities: Lead and motivate a team of sales representatives to achieve sales goals Develop and implement strategic sales plans to achieve company objectives. Identify and cultivate new business opportunities to expand our customer base. Build and maintain strong, long-lasting customer relationships. Oversee the sales process from lead generation to closing deals Collaborate with marketing and product teams to align sales strategies with market needs and company goals. Monitor and analyze sales performance metrics, providing regular reports to senior management. Resolve escalated customer issues and complaints Stay updated on industry trends and best practices Stay updated with industry trends and competitive landscape to inform sales strategies. Conduct regular training and development sessions for the sales team. Requirements Bachelor s degree in Business, Marketing, or a related field. 3 to 5 years of proven sales experience, preferably in the fintech industry. Strong leadership skills with the ability to inspire and motivate a sales team. Excellent communication, negotiation, and interpersonal skills. Ability to build and maintain relationships with clients and partners. Strong analytical and problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to travel as needed. Preferred Qualifications: Master s degree in Business Administration (MBA) or related field. Extensive network within the fintech industry. Experience with digital payment systems, blockchain technology, or financial software. These requirements are mere indications. If youre eager to learn, motivated and have a positive attitude, wed love to talk! Joining Winvesta as a Sales Lead means becoming a pivotal part of a company that is at the forefront of fintech innovation. You will have the opportunity to shape our sales strategies, drive significant growth, and make a tangible impact on the industry If you are a results-driven sales professional with a passion for fintech, we would love to hear from you. Take the next step in your career and join us in our mission to revolutionize the financial technology landscape. Winvesta has created numerous firsts in Indian fintech. You will be a vital part of creating many more.

Overview: Blackhawk Network is building a digital platform and products that bring people and brands together. We facilitate cross channel payments via cash-in, cash-out and mobile payments. By leveraging smart contracts, serverless technology, real time payment systems, we are unlocking the next million users through innovation. Our employees are our biggest assets! Come find out how we engage, with the biggest brands in the world. We look for people who collaborate, who are inspirational, who have passion that can make a difference by working as a team while striving for global excellence. You can expect a strong investment in your professional growth, and a dedication to crafting a successful, sustainable career for you. Our teams are composed of highly talented and passionate A players, who are also invested in mentoring and enabling the best qualities. Our vibrant culture and high expectations will kindle your passion and bring out the best in you! As a leader in branded payments, we are building a strong diverse team and expanding. This is an amazing opportunity for problem solvers who want to be a part of an innovative and creative Engineering team that values your contribution to the company. If this role has your name written all over it, please contact us apply now with a resume so that we explore further and get connected. Responsibilities: Deliver high performance software solutions using software architecture patterns and best practices and aspect-oriented programming Work hand-in-hand with architects to build the right solution the first time Work closely with product teams to ensure solutions achieve the business vision and are delivered to market on schedule Work closely with operations and support staff to ensure successful production delivery and hand-off post-release Contribute to the execution of performance analysis and capacity planning activities Qualifications: Master/Bachelor s degree in Computer Science or related discipline 0+ years (preferably 6+ months) of software development experience with core Java and J2EE Java expert and practical experience with JDK 1.8 or above Spring and similar frameworks and writing multithreaded applications RESTful architecture and REST Web Services implementation Database design with MySQL or Oracle and with good exposure to SQL Strong OO Design and development skills Creative problem solver and excellent communicator Finance or payment industry experience a plus Knowledge/proficiency in cloud

Company Profile & Job Description Sales Development Representative - Founders Office Apply only through the application form; other submissions risk being ignored, even if sent to senior team members, as our leadership team reviews applications daily. Location: Mahalakshmi, Mumbai About Winvesta Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investing hassle-free and affordable for customers across India and the world. With its flagship product, the Multi-Currency Account, Winvesta empowers individuals and businesses to conduct transactions on an international scale effortlessly. Winvesta was founded by Swastik Nigam , an IIM-A graduate and former Investment Banker at Deutsche Bank, London. Winvesta has earned numerous accreditations in its young tenure, including: Fintech Product of the Year 2024: BW Fintech Awards Best Payment Solution 2023: BW Fintech Awards Best Emerging Fintech 2023: Bharat Fintech Summit FinTech Company of the Year 2020 for the Asia Pacific by Barclays Entrepreneur. It is also a part of the prestigious London Mayor s International Business Program. The company was also part of the Fintech Acceleration programs by Natwest and Hogan Lovells. You can learn more about Winvesta on Company Website LinkedIn Instagram The Role We are seeking an experienced and motivated Sales Development Representative - Founders Office to join our team Job Title : Sales Development Representative - Founders Office Location : Mahalakshmi, Mumbai Experience : 3-5 years Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investment hassle-free and affordable for Indians. Were looking for an experienced Sales Lead to join our ranks!. In this role, you will spearhead our sales efforts, developing and executing strategic plans to achieve company objectives. You will be responsible for identifying new business opportunities. The ideal candidate should build a strong customer relationship,and lead a team of sales professionals to success. Candidate s expertise and leadership will be crucial in driving the companys growth and solidifying the company s position in the fintech industry. Responsibilities: Lead and motivate a team of sales representatives to achieve sales goals Develop and implement strategic sales plans to achieve company objectives. Identify and cultivate new business opportunities to expand our customer base. Build and maintain strong, long-lasting customer relationships. Oversee the sales process from lead generation to closing deals Collaborate with marketing and product teams to align sales strategies with market needs and company goals. Monitor and analyze sales performance metrics, providing regular reports to senior management. Resolve escalated customer issues and complaints Stay updated on industry trends and best practices Stay updated with industry trends and competitive landscape to inform sales strategies. Conduct regular training and development sessions for the sales team. Requirements Bachelor s degree in Business, Marketing, or a related field. 3 to 5 years of proven sales experience, preferably in the fintech industry. Strong leadership skills with the ability to inspire and motivate a sales team. Excellent communication, negotiation, and interpersonal skills. Ability to build and maintain relationships with clients and partners. Strong analytical and problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to travel as needed. Preferred Qualifications: Master s degree in Business Administration (MBA) or related field. Extensive network within the fintech industry. Experience with digital payment systems, blockchain technology, or financial software. These requirements are mere indications. If youre eager to learn, motivated and have a positive attitude, wed love to talk! Joining Winvesta as a Sales Lead means becoming a pivotal part of a company that is at the forefront of fintech innovation. You will have the opportunity to shape our sales strategies, drive significant growth, and make a tangible impact on the industry If you are a results-driven sales professional with a passion for fintech, we would love to hear from you. Take the next step in your career and join us in our mission to revolutionize the financial technology landscape. Winvesta has created numerous firsts in Indian fintech. You will be a vital part of creating many more.

Company Profile & Job Description Sales - Founders Office Apply only through the application form; other submissions risk being ignored, even if sent to senior team members, as our leadership team reviews applications daily. Location: Mahalakshmi, Mumbai About Winvesta Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investing hassle-free and affordable for customers across India and the world. With its flagship product, the Multi-Currency Account, Winvesta empowers individuals and businesses to conduct transactions on an international scale effortlessly. Winvesta was founded by Swastik Nigam , an IIM-A graduate and former Investment Banker at Deutsche Bank, London. Winvesta has earned numerous accreditations in its young tenure, including: Fintech Product of the Year 2024: BW Fintech Awards Best Payment Solution 2023: BW Fintech Awards Best Emerging Fintech 2023: Bharat Fintech Summit FinTech Company of the Year 2020 for the Asia Pacific by Barclays Entrepreneur. It is also a part of the prestigious London Mayor s International Business Program. The company was also part of the Fintech Acceleration programs by Natwest and Hogan Lovells. You can learn more about Winvesta on Company Website LinkedIn Instagram The Role We are seeking an experienced and motivated Sales- Founders Office to join our team Job Title : Sales - Founders Office Location : Mahalakshmi, Mumbai Experience : 3-6 years Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investment hassle-free and affordable for Indians. Were looking for an experienced Sales Lead to join our ranks!. In this role, you will spearhead our sales efforts, developing and executing strategic plans to achieve company objectives. You will be responsible for identifying new business opportunities. The ideal candidate should build a strong customer relationship,and lead a team of sales professionals to success. Candidate s expertise and leadership will be crucial in driving the companys growth and solidifying the company s position in the fintech industry. Responsibilities: Lead and motivate a team of sales representatives to achieve sales goals Develop and implement strategic sales plans to achieve company objectives. Identify and cultivate new business opportunities to expand our customer base. Build and maintain strong, long-lasting customer relationships. Oversee the sales process from lead generation to closing deals Collaborate with marketing and product teams to align sales strategies with market needs and company goals. Monitor and analyze sales performance metrics, providing regular reports to senior management. Resolve escalated customer issues and complaints Stay updated on industry trends and best practices Stay updated with industry trends and competitive landscape to inform sales strategies. Conduct regular training and development sessions for the sales team. Requirements Bachelor s degree in Business, Marketing, or a related field. 3 to 5 years of proven sales experience, preferably in the fintech industry. Strong leadership skills with the ability to inspire and motivate a sales team. Excellent communication, negotiation, and interpersonal skills. Ability to build and maintain relationships with clients and partners. Strong analytical and problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to travel as needed. Preferred Qualifications: Master s degree in Business Administration (MBA) or related field. Extensive network within the fintech industry. Experience with digital payment systems, blockchain technology, or financial software. These requirements are mere indications. If youre eager to learn, motivated and have a positive attitude, wed love to talk! Joining Winvesta as a Sales Lead means becoming a pivotal part of a company that is at the forefront of fintech innovation. You will have the opportunity to shape our sales strategies, drive significant growth, and make a tangible impact on the industry If you are a results-driven sales professional with a passion for fintech, we would love to hear from you. Take the next step in your career and join us in our mission to revolutionize the financial technology landscape. Winvesta has created numerous firsts in Indian fintech. You will be a vital part of creating many more.

Company Profile & Job Description Key Accounts - Founders Office Apply only through the application form; other submissions risk being ignored, even if sent to senior team members, as our leadership team reviews applications daily. Location: Mahalakshmi, Mumbai About Winvesta Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investing hassle-free and affordable for customers across India and the world. With its flagship product, the Multi-Currency Account, Winvesta empowers individuals and businesses to conduct transactions on an international scale effortlessly. Winvesta was founded by Swastik Nigam , an IIM-A graduate and former Investment Banker at Deutsche Bank, London. Winvesta has earned numerous accreditations in its young tenure, including: Fintech Product of the Year 2024: BW Fintech Awards Best Payment Solution 2023: BW Fintech Awards Best Emerging Fintech 2023: Bharat Fintech Summit FinTech Company of the Year 2020 for the Asia Pacific by Barclays Entrepreneur. It is also a part of the prestigious London Mayor s International Business Program. The company was also part of the Fintech Acceleration programs by Natwest and Hogan Lovells. You can learn more about Winvesta on Company Website LinkedIn Instagram The Role We are seeking an experienced and motivated Key Accounts - Founders Office to join our team Job Title : Key Accounts - Founders Office Location : Mahalakshmi, Mumbai Experience : 2-5 years Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investment hassle-free and affordable for Indians. Were looking for an experienced Sales Lead to join our ranks!. In this role, you will spearhead our sales efforts, developing and executing strategic plans to achieve company objectives. You will be responsible for identifying new business opportunities. The ideal candidate should build a strong customer relationship,and lead a team of sales professionals to success. Candidate s expertise and leadership will be crucial in driving the companys growth and solidifying the company s position in the fintech industry. Responsibilities: Lead and motivate a team of sales representatives to achieve sales goals Develop and implement strategic sales plans to achieve company objectives. Identify and cultivate new business opportunities to expand our customer base. Build and maintain strong, long-lasting customer relationships. Oversee the sales process from lead generation to closing deals Collaborate with marketing and product teams to align sales strategies with market needs and company goals. Monitor and analyze sales performance metrics, providing regular reports to senior management. Resolve escalated customer issues and complaints Stay updated on industry trends and best practices Stay updated with industry trends and competitive landscape to inform sales strategies. Conduct regular training and development sessions for the sales team. Requirements Bachelor s degree in Business, Marketing, or a related field. 3 to 5 years of proven sales experience, preferably in the fintech industry. Strong leadership skills with the ability to inspire and motivate a sales team. Excellent communication, negotiation, and interpersonal skills. Ability to build and maintain relationships with clients and partners. Strong analytical and problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to travel as needed. Preferred Qualifications: Master s degree in Business Administration (MBA) or related field. Extensive network within the fintech industry. Experience with digital payment systems, blockchain technology, or financial software. These requirements are mere indications. If youre eager to learn, motivated and have a positive attitude, wed love to talk! Joining Winvesta as a Sales Lead means becoming a pivotal part of a company that is at the forefront of fintech innovation. You will have the opportunity to shape our sales strategies, drive significant growth, and make a tangible impact on the industry If you are a results-driven sales professional with a passion for fintech, we would love to hear from you. Take the next step in your career and join us in our mission to revolutionize the financial technology landscape. Winvesta has created numerous firsts in Indian fintech. You will be a vital part of creating many more.

Company Profile & Job Description Business Development Representative - Founders Office Apply only through the application form; other submissions risk being ignored, even if sent to senior team members, as our leadership team reviews applications daily. Location: Mahalakshmi, Mumbai About Winvesta Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investing hassle-free and affordable for customers across India and the world. With its flagship product, the Multi-Currency Account, Winvesta empowers individuals and businesses to conduct transactions on an international scale effortlessly. Winvesta was founded by Swastik Nigam, an IIM-A graduate and former Investment Banker at Deutsche Bank, London. Winvesta has earned numerous accreditations in its young tenure, including: Fintech Product of the Year 2024: BW Fintech Awards Best Payment Solution 2023: BW Fintech Awards Best Emerging Fintech 2023: Bharat Fintech Summit FinTech Company of the Year 2020 for the Asia Pacific by Barclays Entrepreneur. It is also a part of the prestigious London Mayor s International Business Program. The company was also part of the Fintech Acceleration programs by Natwest and Hogan Lovells. The Role We are seeking an experienced and motivated Business Development Representative - Founders Office to join our team Job Title : Business Development Representative - Founders Office Location : Mahalakshmi, Mumbai Experience : 3-6 years Winvesta is a rapidly growing fintech company on a mission to make cross-border payments and investment hassle-free and affordable for Indians. Were looking for an experienced Sales Lead to join our ranks!. In this role, you will spearhead our sales efforts, developing and executing strategic plans to achieve company objectives. You will be responsible for identifying new business opportunities. The ideal candidate should build a strong customer relationship,and lead a team of sales professionals to success. Candidate s expertise and leadership will be crucial in driving the companys growth and solidifying the company s position in the fintech industry. Responsibilities: Lead and motivate a team of sales representatives to achieve sales goals Develop and implement strategic sales plans to achieve company objectives. Identify and cultivate new business opportunities to expand our customer base. Build and maintain strong, long-lasting customer relationships. Oversee the sales process from lead generation to closing deals Collaborate with marketing and product teams to align sales strategies with market needs and company goals. Monitor and analyze sales performance metrics, providing regular reports to senior management. Resolve escalated customer issues and complaints Stay updated on industry trends and best practices Stay updated with industry trends and competitive landscape to inform sales strategies. Conduct regular training and development sessions for the sales team. Requirements Bachelor s degree in Business, Marketing, or a related field. 3 to 5 years of proven sales experience, preferably in the fintech industry. Strong leadership skills with the ability to inspire and motivate a sales team. Excellent communication, negotiation, and interpersonal skills. Ability to build and maintain relationships with clients and partners. Strong analytical and problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to travel as needed. Preferred Qualifications: Master s degree in Business Administration (MBA) or related field. Extensive network within the fintech industry. Experience with digital payment systems, blockchain technology, or financial software. These requirements are mere indications. If youre eager to learn, motivated and have a positive attitude, wed love to talk! Joining Winvesta as a Sales Lead means becoming a pivotal part of a company that is at the forefront of fintech innovation. You will have the opportunity to shape our sales strategies, drive significant growth, and make a tangible impact on the industry If you are a results-driven sales professional with a passion for fintech, we would love to hear from you. Take the next step in your career and join us in our mission to revolutionize the financial technology landscape. Winvesta has created numerous firsts in Indian fintech. You will be a vital part of creating many more.

Job Title: Inbound Customer Service Agent Location: Mysore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele, At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision, UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity, Job Summary We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence, Key Responsibilities Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons, Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols, Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state, Manage complex customer issues efficiently, ensuring timely and satisfactory resolution, Maintain effective call control, ensuring smooth transitions and proper call direction, Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry, Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages, Accurately set up or act on cases as needed, following company guidelines and compliance rules, Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes, Skills Needed Bachelors Degrees/Diploma in a relevant field or equivalent experience, Proficient in English (verbal and written) must meet proficiency scale requirements, Strong customer service skills, demonstrated through interviews and role play evaluations, Ability to learn and comprehend training material in English, Excellent active listening and communication skills, Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations, Good PC and internet navigation skills, including browser and system operations, Typing-by-touch proficiency with high accuracy, Prior experience in self-directed training and PC-based learning (preferred), Ability to handle sensitive information and follow background check compliance standards, Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently, Prior experience in a multilingual contact center or customer support environment, Familiarity with financial services, payment systems, or card member services is a plus,

Job Title: Inbound Customer Service Agent Location: Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele, At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision, UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity, Job Summary We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence, Key Responsibilities Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons, Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols, Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state, Manage complex customer issues efficiently, ensuring timely and satisfactory resolution, Maintain effective call control, ensuring smooth transitions and proper call direction, Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry, Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages, Accurately set up or act on cases as needed, following company guidelines and compliance rules, Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes, Skills Needed Bachelors Degrees/Diploma in a relevant field or equivalent experience, Proficient in English (verbal and written) must meet proficiency scale requirements, Strong customer service skills, demonstrated through interviews and role play evaluations, Ability to learn and comprehend training material in English, Excellent active listening and communication skills, Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations, Good PC and internet navigation skills, including browser and system operations, Typing-by-touch proficiency with high accuracy, Prior experience in self-directed training and PC-based learning (preferred), Ability to handle sensitive information and follow background check compliance standards, Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently, Prior experience in a multilingual contact center or customer support environment, Familiarity with financial services, payment systems, or card member services is a plus,