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0.0 - 3.0 years
1 - 4 Lacs
Mysuru
Work from Office
Job Title: Inbound Customer Service Agent Location: Mysore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele, At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision, UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity, Job Summary We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence, Key Responsibilities Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons, Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols, Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state, Manage complex customer issues efficiently, ensuring timely and satisfactory resolution, Maintain effective call control, ensuring smooth transitions and proper call direction, Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry, Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages, Accurately set up or act on cases as needed, following company guidelines and compliance rules, Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes, Skills Needed Bachelors Degrees/Diploma in a relevant field or equivalent experience, Proficient in English (verbal and written) must meet proficiency scale requirements, Strong customer service skills, demonstrated through interviews and role play evaluations, Ability to learn and comprehend training material in English, Excellent active listening and communication skills, Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations, Good PC and internet navigation skills, including browser and system operations, Typing-by-touch proficiency with high accuracy, Prior experience in self-directed training and PC-based learning (preferred), Ability to handle sensitive information and follow background check compliance standards, Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently, Prior experience in a multilingual contact center or customer support environment, Familiarity with financial services, payment systems, or card member services is a plus,
Posted 1 week ago
0.0 - 3.0 years
1 - 4 Lacs
Mangaluru
Work from Office
Job Title: Inbound Customer Service Agent Location: Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele, At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision, UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity, Job Summary We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence, Key Responsibilities Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons, Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols, Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state, Manage complex customer issues efficiently, ensuring timely and satisfactory resolution, Maintain effective call control, ensuring smooth transitions and proper call direction, Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry, Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages, Accurately set up or act on cases as needed, following company guidelines and compliance rules, Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes, Skills Needed Bachelors Degrees/Diploma in a relevant field or equivalent experience, Proficient in English (verbal and written) must meet proficiency scale requirements, Strong customer service skills, demonstrated through interviews and role play evaluations, Ability to learn and comprehend training material in English, Excellent active listening and communication skills, Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations, Good PC and internet navigation skills, including browser and system operations, Typing-by-touch proficiency with high accuracy, Prior experience in self-directed training and PC-based learning (preferred), Ability to handle sensitive information and follow background check compliance standards, Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently, Prior experience in a multilingual contact center or customer support environment, Familiarity with financial services, payment systems, or card member services is a plus,
Posted 1 week ago
0.0 - 2.0 years
0 - 2 Lacs
Vadodara
Work from Office
Roles and Responsibilities Identify new business opportunities through lead generation, prospecting, and relationship building with merchants. Conduct presentations to potential clients to showcase our products and services. Meet sales targets by acquiring new merchants for our organization's merchant acquiring services. Develop strong relationships with existing customers to increase repeat business and referrals. Collaborate with internal teams to resolve customer issues and improve overall satisfaction.
Posted 1 week ago
1.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
What this Job Entails [Summary]: This role is central to ensuring the efficient and accurate financial operations of our clients telecommunications services. The primary responsibility involves processing a high volume of invoices from a diverse array of telecommunication service suppliers. This requires a sharp eye for detail and a commitment to speed and accuracy to ensure all financial obligations are met precisely and promptly. A critical component of this position is maintaining the robust data integrity of the clients telecommunication platform. This isnt just about data entry; its about safeguarding the foundation for accurate expense reporting and comprehensive auditing. By ensuring the reliability of this data, the Analyst directly supports informed decision-making and financial transparency across the organization. Your Roles and Responsibilities: Ensure all invoices are reviewed for accuracy and approved for payment within established service level agreements. Identify funding gaps to ensure adequate funding exists in support of on time payments. Initiate cost savings claims with suppliers when amounts billed deviate from contractual pricing. Proactively identifying and escalating discrepancies between invoices, purchase orders, and contractual rates. Maintain data integrity of vendor charges within the TEM database. Collaborate with cross-functional teams to support data quality throughout the process. Assist in managing internal relationships to ensure timely payment, resolution of billing questions/issues and disputes. Proactively identifying opportunities to streamline processes, enhance efficiency, and reduce manual effort. Required Qualifications/Skills: A Bachelors degree (finance/accounting/other business discipline preferred) 1+ years experience with payment systems in large multinational companies including accounts payable operations, invoicing procedures, payment terms and accounting techniques Experience with systems like SAP, Oracle, preferred Excellent oral/written communication, interpersonal, and analytical skills Experience interacting with multiple levels within a company Able to work successfully both individually as well as to contribute as a team player Advanced level spreadsheets and basic data analytics Outstanding organizational, prioritization, and multitasking skills Attention to detail and a sense of urgency Ability to meet deadlines on a consistent basis An understanding of technical concepts related to data center operations and/or network backbone operations preferred Telecom experience preferred Self starter with ability to accept responsibility for projects and see them through to completion.
Posted 1 week ago
5.0 - 8.0 years
4 - 7 Lacs
Chennai
Work from Office
Job Summary What you need to know about the role- This role offers the unique chance to be part of a specialized engineering operations team that plays a pivotal role in the heart of the payment s organization. If candidate is someone who thrives in a dynamic, high-impact environment, this position gives the opportunity to tackle complex, mission-critical issues daily. Candidate will be working on cutting-edge challenges in the payment s ecosystem, ensuring that both internal teams and customers experience smooth, uninterrupted service. Candidate will be responsible for facilitating and automating various biz operations. Candidate will be responsible for quickly and accurately triaging reported production issues. Candidate will partner with engineering teams and PayPal external partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. Candidate should be able to work independently and drive the initiative. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. Meet our team We are a team of small and self-driven engineers & product managers to deliver innovative solutions to drive business impact, on a mission to empower consumers with Digital Wallets and enable commerce globally. We are forming a dedicated engineering operations team focused on providing robust engineering and biz ops support to the payments system. Job Description Your way to impact As a member of the Engineering operations team, you will have the opportunity to make a significant impact from day one. Here are keyways you can contribute- 1. Ensure engineering operations Oversee engineering operations and develop a comprehensive understanding of payment systems and their current challenges. Ensure compliance with SOPs for all engineering and business operations. Identify opportunities to automate standard business as well as engineering processes wherever possible 2. Drive Operational Efficiency Identify opportunities for improving engineering operational processes, whether through automation, optimized workflows, or enhanced collaboration with other teams, helping to save time and increase productivity. 3. Proactively Identify and Address Issues Help us identify potential issues and gaps in our systems early on, drive improvements to prevent disruptions and ensure smooth, uninterrupted service. 4. Foster Cross-Functional Collaboration Build strong relationships with development, product & External partners to streamline communication and ensure alignment, ultimately driving faster issue resolution and improved service. 5. Bring Fresh Ideas and Innovation Leverage your unique perspective and prior experiences to introduce new ideas, modernize workflows, and optimize processes, driving innovation and efficiency across the team. Your day to day Facilitate and automate various engineering and business operations. Quickly and accurately triage reported production issues. Collaborate with PayPal engineering teams and PayPal external partners to swiftly resolve production issues and restore customer functionality. The candidate will be expected to challenge the status quo and introduce innovative solutions to enhance operational efficiency. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. What do you need to bring- 5 + years of relevant industry experience in software product development with Java/ Sprint Boot. Ability to drive communication with external partners, processors, and vendors. Strong time management skills and ability to work on concurrent assignments with different priorities. Excellent problem-solving skills Experience with automation and process improvement. Experience in developing, troubleshooting/debugging complex multi-tier applications. Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products. Experience in operational detection/monitoring activities and exposure to incident management activities Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders. Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers. Drive long term solutions with technology/product teams when appropriate.
Posted 1 week ago
3.0 - 6.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Roles and Responsibility Design and implement payment systems that meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for payment systems. Troubleshoot and resolve issues related to payment processing. Ensure compliance with regulatory requirements and industry standards. Analyze and optimize payment system performance for improved efficiency. Job Requirements Strong understanding of payment technologies and trends. Experience working on large-scale payment projects. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Familiarity with industry-standard tools and technologies.
Posted 1 week ago
5.0 - 10.0 years
20 - 25 Lacs
Bengaluru
Work from Office
As a Senior Lead Architect at JPMorgan Chase within the Consumer Community Banking Payments Team, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. Job responsibilities Represents a product family of technical governance bodies Provides feedback and proposes improvements to architecture governance practices Guides evaluation of current technology and leads evaluation of new technologies using existing standards and frameworks Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence product design, application functionality, and technical operations and processes Serves as a function-wide subject matter expert in one or more areas of focus Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle Influences peers and project decision-makers to consider the use and application of leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s), applications, and architecture Advanced knowledge of software architecture, applications, and technical processes with considerable in-depth knowledge in one or more technical disciplines (eg, cloud, artificial intelligence, machine learning, mobile, etc) Proficiency in leading the end to end design of architecture or Small Mid-sized Business (SMB) payment systems using Spring boot/Java microservices, event driven architecture and domain driven design concepts. Track record of migrating legacy payment platforms to cloud native environments (AWS, Azure, or GCP) with the intent to enhance performance, security, resilience and reduce cost. Demonstrated ability to partner with product managers, developers, and business stakeholders to align architectural decisions with business objectives and customer needs. Proven ability in implementing solutions that handle high transaction volumes, low latency, and seamless integration with third party payment providers. we'll versed with RESTful API standards and messaging standards along with the ability to perform the architecture-to-code review working with the technology teams Experience designing payments systems adhering to security standards such as PCI DSS and ensure compliance with regulatory requirement. Adds to team culture of diversity, equity, inclusion, and respect Preferred qualifications, capabilities, and skills Ability to tackle design and functionality problems independently with little to no oversight Practical cloud native experience Ability to evaluate current and emerging technologies to select or recommend the best solutions for the future state architecture
Posted 1 week ago
10.0 - 15.0 years
10 - 14 Lacs
Mumbai
Work from Office
Job : Sr. Product Manager - Merchant OnBoarding Jobs in Mumbai (J49127)- Job in Mumbai Sr. Product Manager - Merchant OnBoarding (Job Code : J49127) Job Summary BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other Key Skills: Company Description Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks, businesses and other institutions to present invoices, statements and bills to consumers or businesses and receive payments against them. Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels. Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards. Job Description Role Summary: We are seeking a Senior Product Manager to lead the development of seamless and scalable solutions for merchant onboarding, experience, and dashboard management. This role is pivotal in enhancing merchant journeys ensuring effortless onboarding, intuitive operational tools, and insightful performance tracking. As a strategic leader, you will own the product roadmap, deliver innovative solutions, and collaborate across teams to align product offerings with merchant needs and regulatory standards. This is an opportunity to drive impact at scale in India s rapidly evolving payments landscape. Key Responsibilities: Merchant Onboarding: Design fast, intuitive, and compliant onboarding workflows tailored to diverse merchant profiles. Drive automation for processes like KYC and verification to minimize manual intervention and accelerate onboarding. Create segmented onboarding journeys for varying merchant types (SMEs, enterprises, and startups). Merchant Experience: Enhance user interfaces for a seamless and intuitive merchant experience. Gather and incorporate feedback to address pain points and continuously improve product usability. Personalize the merchant journey by leveraging data insights and understanding business needs. Cross-Functional Leadership: Partner with engineering, compliance, sales, and support teams to deliver impactful features on time. Ensure adherence to regulatory requirements, including KYC/AML, and align with RBI guidelines. Collaborate with marketing to educate merchants on product capabilities and best practices. Strategic Ownership: Define and execute the product vision and roadmap for onboarding, experience, and dashboards. Monitor KPIs such as onboarding success rates, user engagement, and dashboard adoption to measure impact. Stay ahead of market trends to deliver competitive and merchant-centric solutions. Qualifications and Skills: Education: Bachelor s in Engineering, Business, or related field; MBA preferred. Experience: 10-15 years in product management, preferably in fintech, SaaS, or payments. Expertise: Deep knowledge of India s payment systems (e. g. , UPI, payment gateways, recurring payments) and compliance frameworks (KYC/AML). Proficiency in analytics and visualization tools like Tableau or Google Analytics. Strong communication, stakeholder management, and collaboration skills. Experience with agile methodologies and tools like Jira. What We Offer: Competitive compensation and benefits package. A chance to shape merchant experiences at scale in one of India s leading payment platforms. Growth opportunities through impactful projects and leadership initiatives. A collaborative and innovative work environment.
Posted 1 week ago
13.0 - 20.0 years
8 - 14 Lacs
Mohali, Chandigarh
Work from Office
We are seeking an experienced and dynamic Professor of Finance to join our School of Management. The ideal candidate will bring a strong academic background, a commitment to teaching excellence, a record of impactful research, and the ability to mentor and lead both students and junior faculty. The role also involves contributing to curriculum development, academic leadership, and industry-academia collaborations. Key Responsibilities: Teach undergraduate and postgraduate courses in Finance (e.g., Financial Management, Investment Analysis, Corporate Finance, Financial Markets). Supervise Ph.D. and postgraduate research scholars. Publish high-quality research in peer-reviewed journals. Lead curriculum development and updates in line with industry trends. Initiate and contribute to funded research projects and consultancy assignments. Engage with industry for guest lectures, internships, and collaborative initiatives. Participate actively in academic committees and institutional development activities. Foster interdisciplinary and innovative research collaborations. Eligibility & Qualifications: Education: Ph.D. in Finance or a closely related field from a reputed institution. Experience: Minimum 10-15 years of teaching/research/industry experience with at least 3 years as an Associate Professor (as per UGC norms or equivalent). Proven research record with publications in reputed finance journals. Experience in guiding Ph.D./M.Phil. candidates preferred. Skills & Competencies: Strong knowledge of financial theories, models, and tools. Excellent communication, classroom management, and mentoring skills. Expertise in using data analytics tools (e.g., R, Python, Excel, SPSS) in financial research. Ability to inspire students and contribute to their holistic development. Strong organizational and leadership skills. How to Apply: Interested candidates may apply with a detailed CV, research statement, teaching philosophy, and list of publications at umang.hr@cgc.ac.in for more details contact at 8360367050
Posted 1 week ago
8.0 - 11.0 years
35 - 37 Lacs
Kolkata, Ahmedabad, Bengaluru
Work from Office
Dear Candidate, We are looking for a Digital Transformation Specialist to lead initiatives that modernize IT processes, systems, and tools across the organization to enhance agility and competitiveness. Key Responsibilities: Analyze current business and IT operations to identify digital gaps. Recommend and implement cloud, automation, and AI/ML solutions. Drive organizational change management for digital adoption. Manage digital innovation roadmaps and ROI analysis. Coordinate with cross-functional teams and stakeholders. Required Skills & Qualifications: Strong knowledge of digital technologies (cloud, RPA, AI, APIs). Experience in enterprise transformation projects or consulting. Excellent communication, analytical, and project management skills. Familiarity with frameworks like ITIL, TOGAF, or Agile/Scrum. MBA or certifications (e.g., PMP, Prosci) are a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies
Posted 2 weeks ago
0.0 - 2.0 years
3 - 4 Lacs
Jaipur
Work from Office
Calling profile International Tech Support Related healthcare, Hospitality, Aviation EligilityAny Grad / UG With Good Commss 5.5 working day with rotational shift and week offs Perks and benefits Travel allowance, night allowance
Posted 2 weeks ago
10.0 - 15.0 years
30 - 45 Lacs
Mumbai
Work from Office
Role Summary: We are seeking a Senior Product Manager to lead the development of seamless and scalable solutions for merchant onboarding, experience, and dashboard management. This role is pivotal in enhancing merchant journeysensuring effortless onboarding, intuitive operational tools, and insightful performance tracking. As a strategic leader, you will own the product roadmap, deliver innovative solutions, and collaborate across teams to align product offerings with merchant needs and regulatory standards. This is an opportunity to drive impact at scale in Indias rapidly evolving payments landscape. Key Responsibilities: Merchant Onboarding: Design fast, intuitive, and compliant onboarding workflows tailored to diverse merchant profiles. Drive automation for processes like KYC and verification to minimize manual intervention and accelerate onboarding. Create segmented onboarding journeys for varying merchant types (SMEs, enterprises, and startups). Merchant Experience: Enhance user interfaces for a seamless and intuitive merchant experience. Gather and incorporate feedback to address pain points and continuously improve product usability. Personalize the merchant journey by leveraging data insights and understanding business needs. Cross-Functional Leadership: Partner with engineering, compliance, sales, and support teams to deliver impactful features on time. Ensure adherence to regulatory requirements, including KYC/AML, and align with RBI guidelines. Collaborate with marketing to educate merchants on product capabilities and best practices. Strategic Ownership: Define and execute the product vision and roadmap for onboarding, experience, and dashboards. Monitor KPIs such as onboarding success rates, user engagement, and dashboard adoption to measure impact. Stay ahead of market trends to deliver competitive and merchant-centric solutions. Qualifications and Skills: Education: Bachelors in Engineering, Business, or related field; MBA preferred. Experience: 10-15 years in product management, preferably in fintech, SaaS, or payments. Expertise: Deep knowledge of Indias payment systems (e.g., UPI, payment gateways, recurring payments) and compliance frameworks (KYC/AML). Proficiency in analytics and visualization tools like Tableau or Google Analytics. Strong communication, stakeholder management, and collaboration skills. Experience with agile methodologies and tools like Jira. What We Offer: Competitive compensation and benefits package. A chance to shape merchant experiences at scale in one of Indias leading payment platforms. Growth opportunities through impactful projects and leadership initiatives. A collaborative and innovative work environment.
Posted 2 weeks ago
10.0 - 15.0 years
30 - 45 Lacs
Mumbai
Work from Office
Role Summary: We are seeking a Senior Product Manager to lead the development of seamless and scalable solutions for merchant onboarding, experience, and dashboard management. This role is pivotal in enhancing merchant journeysensuring effortless onboarding, intuitive operational tools, and insightful performance tracking. As a strategic leader, you will own the product roadmap, deliver innovative solutions, and collaborate across teams to align product offerings with merchant needs and regulatory standards. This is an opportunity to drive impact at scale in Indias rapidly evolving payments landscape. Key Responsibilities: Merchant Onboarding: Design fast, intuitive, and compliant onboarding workflows tailored to diverse merchant profiles. Drive automation for processes like KYC and verification to minimize manual intervention and accelerate onboarding. Create segmented onboarding journeys for varying merchant types (SMEs, enterprises, and startups). Merchant Experience: Enhance user interfaces for a seamless and intuitive merchant experience. Gather and incorporate feedback to address pain points and continuously improve product usability. Personalize the merchant journey by leveraging data insights and understanding business needs. Cross-Functional Leadership: Partner with engineering, compliance, sales, and support teams to deliver impactful features on time. Ensure adherence to regulatory requirements, including KYC/AML, and align with RBI guidelines. Collaborate with marketing to educate merchants on product capabilities and best practices. Strategic Ownership: Define and execute the product vision and roadmap for onboarding, experience, and dashboards. Monitor KPIs such as onboarding success rates, user engagement, and dashboard adoption to measure impact. Stay ahead of market trends to deliver competitive and merchant-centric solutions. Qualifications and Skills: Education: Bachelors in Engineering, Business, or related field; MBA preferred. Experience: 10-15 years in product management, preferably in fintech, SaaS, or payments. Expertise: Deep knowledge of Indias payment systems (e.g., UPI, payment gateways, recurring payments) and compliance frameworks (KYC/AML). Proficiency in analytics and visualization tools like Tableau or Google Analytics. Strong communication, stakeholder management, and collaboration skills. Experience with agile methodologies and tools like Jira. What We Offer: Competitive compensation and benefits package. A chance to shape merchant experiences at scale in one of Indias leading payment platforms. Growth opportunities through impactful projects and leadership initiatives. A collaborative and innovative work environment.
Posted 2 weeks ago
10.0 - 15.0 years
4 - 7 Lacs
Bengaluru
Work from Office
JOB SUMMARY: As a Software Test Analyst Senior, you ll play a key role in the development of fintech products that are changing the way the world pays, banks and invests. This will involve consulting on software development or operations processes, quality practices, quality audits and software measurements. GENERAL DUTIES RESPONSIBILITIES Assist in improving testing processes. At times, leading testing engagements and managing a small team of QA s Work with the Delivery Manager and Project Manager to ensure testing deliverables at completed within a specific timeframe. Managing internal and external stakeholders. Managing and driving defect triage meetings. Assist and mentor junior team members. Drive automation testing improvements and enhancements. Develop, maintain and upgrade manual and automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test cases. Perform functional and automated testing on end-to-end payment systems. Effectively communicates testing activities and findings in oral and written forms. Controls and manages own daily test activities. Organizes and maintains the test script library. Other related duties assigned as needed. Raise clear and detailed defects in Jira. Work with various stakeholders to provide information and push the defects to a closed state. GENERAL KNOWLEDGE, SKILLS ABILITIES Must haves: Minimum 10 years of related experience in QA / software testing space. Minimum 7 years of automated testing experience for both UI and API test cases. Experience with multiple API automation test tool (Postman, RestAssured, Karate, SOAPUI, cucumber, etc) Experience with multiple UI automation (Selenium, Playwright, Cypress, Robotframework, etc) Hands on automation test development experience with at least 1 scripting / coding language(Java, Python, C#, Javascript, etc) Ability to debug automated test cases to derive the failure root cause. Experience using source control (GIT, SVN) Experience with Jira and Zephyr Scale test management tool. Experience preparing test cases and test plans with an automation mentality. Ability to provide testing estimates. Experience using CI tools (Jenkins, Bamboo, AzureDevops) to Experience with cloud and container tools (AWS, Kubernetes, etc) Navigate automation builds. Investigating automation build issues. Ability to manage a team of QA s when required Ability to resolve issues and conflicts. Nice to have: Experience managing manual and automated test cases using Zephyr Scale. Knowledge of ISO20022. Knowledge of SWIFT MT/MS messaging and flows. Knowledge/experience testing of payment systems. Real-time schemes Bulk schemes RTGS schemes EDUCATION REQUIREMENTS Bachelor s degree or the equivalent combination of education, training, or work experience.
Posted 2 weeks ago
4.0 - 7.0 years
10 - 12 Lacs
Hyderabad, Bengaluru, Delhi / NCR
Work from Office
Design, develop, and maintain cross-platform applications for iOS, Android, macOS, and Windows. Leadarchitecture, development, and optimization of applications using Flutter, Swift (SwiftUI/AppKit), Kotlin/Java, and Windows frameworks (e.g., WPF, UWP, WinUI, Electron, or Flutter Desktop). Collaborate with product managers, designers, and QA teams to deliver seamless user experiences. Implement business logic, APIs, payment systems, notifications, and analytics for both mobile and desktop platforms. Writeclean, maintainable, and efficient code while ensuring cross-platform consistency. Conduct performance tuning, memory management, and platform-specific optimization. Guidejunior developers and perform code reviews. Stayuptodate with emerging technologies and trends across platforms. Stayupdated on the latest Flutter, Android, and Swift/macOS development trends. Location: WFH- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
Posted 2 weeks ago
8.0 - 11.0 years
35 - 37 Lacs
Kolkata, Ahmedabad, Bengaluru
Work from Office
Dear Candidate, We are hiring an API Integration Specialist to design, implement, and maintain API solutions that connect systems and enable data flow across platforms. This role ensures smooth integration of third-party services and internal applications. Key Responsibilities: Develop and manage API connections between SaaS, cloud, and on-premise systems. Design RESTful and SOAP-based web services and APIs. Troubleshoot integration issues and optimize data exchange. Collaborate with application, backend, and security teams. Document API specifications, workflows, and integration patterns. Required Skills & Qualifications: Strong understanding of REST, SOAP, JSON, XML, OAuth2, and OpenAPI/Swagger. Proficiency in programming languages such as Java, Python, or Node.js. Experience with API management platforms (e.g., Apigee, Mulesoft, Postman). Familiarity with message brokers and integration tools (Kafka, Zapier, Workato). Strong problem-solving and communication skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Monitor and ensure timely reporting and escalation of transactions in accordance with established policies and procedures. Serve as either maker, checker, or authorizer of the transactions received, ensuring that transactions are completed accurately and that high-value, urgent transactions are prioritized. Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors, following the escalations matrix for identified issues. Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations. Assist in issue resolution and provide incident report in case of errors. Identify training and development needs for team members to enhance their skills and capabilities. Be a back-up for other processes within the department. Run assigned process improvement projects. Prepare and present reports to senior management on key performance metrics, operational issues, and strategic initiatives to support decision-making and drive process improvements. Possess knowledge of FATF as a key advantage. Required Qualifications, Skills and Capabilities Bachelors/ Post Graduate degree in finance, accounting, business, or related field. Minimum of 5 years of experience in cash operations, payments processing, or financial services. Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels. Proven leadership abilities, including team management, coaching, and performance evaluation. Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills Fluent written and oral communication skills in English.
Posted 2 weeks ago
8.0 - 10.0 years
6 - 11 Lacs
Thane
Work from Office
Responsibilities Requisition ID R-10364343 Date posted 06/10/2025 End Date 06/30/2025 City Thane State/Region Maharashtra Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Client Support Tier 2 - Sr Professional I Job Title: Client Support Tier 2 - Sr Professional I Transaction Disputes and Settlement Operations Location: Thane What does a successful Client Support Tier 2 - Sr Professional- I do at Fiserv As a Client Support Tier 2 - Sr Professional- I at Fiserv, you will lead a high-performing team responsible for managing transaction disputes, clearing settlement processes, and customer service requests. This role is perfect for someone with a robust operational background in fintech or digital banking who is ready to take on leadership responsibilities. You will ensure regulatory compliance, drive process optimization, and foster a culture of accountability and continuous improvement. What you will do: - Supervise the end-to-end resolution of transaction disputes across digital channels (UPI, IMPS, cards, wallets). - Oversee daily clearing and settlement operations for real-time and scheduled transactions. - Manage a team handling customer and partner service requests via CRM platforms (e.g., Zendesk, Freshdesk). - Lead, coach, and mentor a team of 4 8 analysts or associates. - Ensure adherence to regulatory timelines (e.g., NPCI, RBI) and internal SLAs. - Act as a point of escalation for complex or high-value disputes. - Analyze dispute trends and recommend preventive measures. - Monitor ticket queues, assign priorities, and ensure timely resolution. - Support automation and process optimization initiatives. - Foster a culture of accountability, collaboration, and continuous improvement. - Support the Operations Manager in strategic planning and reporting. What you will need to have: - Bachelors degree in Commerce. - 8 10 years of experience in fintech, digital banking, or financial operations. - 2 4 years of experience in a team lead or supervisory role. - Strong understanding of digital payment systems (UPI, IMPS, NEFT, card networks). - Familiarity with reconciliation tools, CRM systems, and dispute management workflows. What would be great to have: - Proven experience in leadership and team coordination. - Operational excellence and attention to detail. - Strong communication and stakeholder management. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook
Posted 2 weeks ago
4.0 - 8.0 years
10 - 20 Lacs
Bengaluru
Work from Office
Skills: Good Knowledge in Oracle SQL, PL/SQL, Java/J2EE, SOAP and REST based Webservices. Knowledge of Junit, JMeter, Eclipse, GIT, Jira, Ant, Unix Shell scripting Good Knowledge of Config, Design & Dev. Sound knowledge on SDLC - Water-fall and Agile Models Experience in Design / Code reviews Experience in Product Implementation and Support. Usage of tools for screen mock-up, UI prototyping tools. Strong analytical and communication skills. Experience in FLEXCUBE or other similar enterprise core-banking systems in similar role is a significant value add. Degree educated in a field relevant to Oracle?s business Strong communication skills both written and verbal Demonstrated accuracy and attention to detail Domain appreciation, Business acumen and analytical skills Strong Analytical Skills Responsibility: This Technical role is responsible for supporting the Bank IT and Business team on Flexcube modules like Consumer Lending, Payments, Trade and Branch operations. Note: Need Consumer Lending Technical Resource Exp : 4 - 7 yrs Location: Bangalore (candidate has to travel to Papua New Guinea)
Posted 2 weeks ago
0.0 - 4.0 years
1 - 3 Lacs
Chennai
Work from Office
Role: We are hiring energetic and self-driven individuals for Sales Officer role in the Merchant Acquisition Business. Responsibilities : Identify and onboard merchants from the open market Promote and sell POS machines (Point of Sale) Achieve daily/monthly sales targets Ensure timely documentation and activation Maintain strong merchant relationships Who can apply : Freshers may also apply Open Market experience would be preferred for experienced candidates Two-Wheeler is mandatory Must be graduated Walk-In With: Updated Resume Walk-In Venue: IndusInd Bank No.34, G N Chetty Road, T Nagar, Chennai - 600 017 Contact Person: Balaji S - Human Resources
Posted 2 weeks ago
7.0 - 12.0 years
15 - 19 Lacs
Chennai
Work from Office
Writing business requirements documents that fully and clearly cover the user requirements. Planning the required testing ensuring traceability between requirements and test cases Undertaking functional testing of the delivered functionality to ensure it meets the requirements, where required documenting issues and managing to resolution Providing expert support to the business during User Acceptance Testing Providing user training and support for system implementations including performing user verification testing where required. Pro-actively engage, manage and build strong relationships with both business and technology stakeholders. Taking ownership of technology deliveries from high level requirement through development, testing and deployment. Provide on-going support to the technology teams as required e.g. authoring / reviewing test cases, closing out open issues / questions, managing change request process, maintaining high quality UAT plans, Issue Trackers promoting visibility within the team and to wider program stakeholders. Identify risks and issues early, plan mitigating steps and communicate these to stakeholders in a timely manner Understand business requirements for front office platform design and translate into quality technology solutions. Skills Must have 7+ years of experience in Indian and International trade finance domain Strong understanding of ISO 20022 messaging standards and their application in payment systems Experience with Payments Schemes and SWIFT formats (Pain, Pacs, Camt etc) Knowledge of Payment Systems and Technologies Experience in Payment Industry, Banking or Fintech Familiarity with relevant regulations and standards Strong analytical and problem-solving skills. Strong experience in Business Analysis and Requirements Gathering Excellent communication skills with ability to lead domain discussions Nice to have -- Other Languages English: C2 Proficient Seniority Senior Refer a Friend Positive work environments and stellar reputations attract and retain top talent. Find out why Luxoft stands apart from the rest. Recommend a friend Related jobs View all vacancies Business analyst Business Analysis Romania Bucharest Business Analyst_TT Business Analysis United States of America New York City Senior Business Analyst Business Analysis United States of America Remote United States Chennai, India Req. VR-114278 Business Analysis BCM Industry 20/05/2025 Req. VR-114278 Apply for Senior Business Analyst - Payments in Chennai *
Posted 2 weeks ago
7.0 - 12.0 years
15 - 19 Lacs
Bengaluru
Work from Office
Writing business requirements documents that fully and clearly cover the user requirements. Planning the required testing ensuring traceability between requirements and test cases Undertaking functional testing of the delivered functionality to ensure it meets the requirements, where required documenting issues and managing to resolution Providing expert support to the business during User Acceptance Testing Providing user training and support for system implementations including performing user verification testing where required. Pro-actively engage, manage and build strong relationships with both business and technology stakeholders. Taking ownership of technology deliveries from high level requirement through development, testing and deployment. Provide on-going support to the technology teams as required e.g. authoring / reviewing test cases, closing out open issues / questions, managing change request process, maintaining high quality UAT plans, Issue Trackers promoting visibility within the team and to wider program stakeholders. Identify risks and issues early, plan mitigating steps and communicate these to stakeholders in a timely manner Understand business requirements for front office platform design and translate into quality technology solutions. Skills Must have 7+ years of experience in Indian and International trade finance domain Strong understanding of ISO 20022 messaging standards and their application in payment systems Experience with Payments Schemes and SWIFT formats (Pain, Pacs, Camt etc) Knowledge of Payment Systems and Technologies Experience in Payment Industry, Banking or Fintech Familiarity with relevant regulations and standards Strong analytical and problem-solving skills. Strong experience in Business Analysis and Requirements Gathering Excellent communication skills with ability to lead domain discussions Nice to have -- Other Languages English: C2 Proficient Seniority Senior Refer a Friend Positive work environments and stellar reputations attract and retain top talent. Find out why Luxoft stands apart from the rest. Recommend a friend Related jobs View all vacancies Business analyst Business Analysis Romania Bucharest Business Analyst_TT Business Analysis United States of America New York City Senior Business Analyst Business Analysis United States of America Remote United States Bengaluru, India Req. VR-114278 Business Analysis BCM Industry 20/05/2025 Req. VR-114278 Apply for Senior Business Analyst - Payments in Bengaluru *
Posted 2 weeks ago
3.0 - 5.0 years
3 - 5 Lacs
Mumbai, Goregaon
Work from Office
Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: Checking & uploading daily payments received through different modes on T+1 basis. Real time Credit posting and release of OTB. Maintaining unidentified payments details. Processing Refunds & Closed card refunds with approvals & Finance team. Follow-up / communicating with Service branch, Vendors. Responding to customers within TAT by following the business process requirement IT follow up/issues or any other technical issues follow up & resolution. Processing of cardholder payments on real time basis for successful debits. Investigate with the BOB branch on the payment transactions if details are not received in the Payment file. Updation of rejected payments & its reconciliation. Debit/Credit posting adjustment to the cardholders. Reconciliation of Payment file and related GLs MIS maintenance. Applicants should possess the following attributes: Strong analytical and decision-making skills Customer Orientation Flexibility in hours of operation Professional written and verbal communication and Interpersonal skills Ability to communicate well at all levels of the organization
Posted 2 weeks ago
5.0 - 10.0 years
18 - 32 Lacs
Pune, Bengaluru, Mumbai (All Areas)
Hybrid
Designation:- Sr - Flexcube Techno Functional Consultant Experience 5years to 20 years Location:-Mumbai Job description:- Good Expertise in all Core Banking Modules (CASA + Term deposits, Loans, Trade Finance, Treasury (Forex, Money Markets, Securities, Derivatives), Payments) Preferred to be from Product Background i.e Flexcube Version 14.x Version. You possess detailed Technical knowledge of Oracle FLEXCUBE / Core Banking Products or modules and end-to-end implementation experience. Candidate Must have hands on experience on 12.x to 14.5V. technical resources with solid FCUBS 14.x implementation experience from their current/immediate previous assignments. Skills and experience : 5to-20years of experience as Flexcube in Banking domain on FLEXCUBE UBS or any competitor Core banking application. relevant experience in Flexcube systems analysis and working through the SDLC. Solid Understanding on more than one of following banking domains - CASA + Term deposits, Loans, Trade Finance, Treasury (Forex, Money Markets, Securities, Derivatives), Payments any one. Experience in implementation and / or support of core banking applications. You should be willing to work at offshore as well as travel to client locations for short, medium, or long duration assignments (If required). Gather, analyse user business process and requirements; verify & validate the requirements and ensure the requirements are document into functional and non- Technical specification. Liaise with internal team and vendor to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issue. Deeply review and evaluate functional, technical design specification prepared by business and technical point of view. Coordinate with key stakeholders and provide visibility to leadership. Apply: angel@anveta.com
Posted 2 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Join Our Journey at VuNet VuNet is a pioneer in Business Journey Observability , leveraging Big Data and Machine Learning to transform digital experiences across the financial services. Our deep-tech platform provides end-to-end visibility into customer journeys empowering proactive issue resolution, operational resilience, and superior user satisfaction. If you ve ever used instant payment systems like UPI, chances are you ve already experienced the power of our platform we monitor over 28 billion digital transactions monthly (that s equal to watching 3 years of tik-tok videos) , touching 300 million users with leading banks and financial institutions . VuNet is Series B funded, part of NASSCOM DeepTech Club, awarded NASSCOM s AI Gamechanger, recognized in Forbes DGEMS 200 and by several global analysts including Gartner, Omdia. We re building a new category of observability purpose-built for complex digital journeys across payments, lending, core banking and more already powering some of the largest banks in India and MEA. Your Role: Digital Marketing Executive As a Digital Marketing Executive , you will be responsible for developing, implementing, and managing online marketing campaigns to promote the company s products. You will play a major role in enhancing brand awareness within the digital space, driving website traffic, and acquiring leads/customers through various digital channels such as SEO, social media, email marketing, and paid advertising. Are you excited to be a part of VuNets trailblazing team? Join VuNet and make a difference Roles & Responsibilities Key Responsibilities Marketing Automation : Execute email marketing campaigns, nurture sequences, and CRM hygiene using tools like Hubspot or equivalent. Content Support: Write and edit marketing content, including social media posts, newsletters, landing pages, and product collateral. Campaign Execution: Support integrated marketing campaigns across digital and offline channels, measuring and optimizing along the way. Social Media: Regularly update and manage our social media platforms like LinkedIn, YouTube, and Twitter Reporting & Analysis: Track campaign performance, lead metrics, and engagement data to support continuous improvement. Understanding of On-Page, Affiliate, and Technical SEO would be an added advantage. What You Bring 2-3 years of experience in B2B marketing, preferably in a tech or SaaS environment. Hands-on experience with marketing automation tools (e.g., HubSpot, Zoho, Mailchimp, etc.). Strong written communication skills with a knack for creating engaging content. Comfortable with analytics tools and reporting dashboards. A collaborative, can-do attitude with the ability to juggle multiple priorities What We Offer Life at VuNet: Building the Future Together At VuNet, we re building a world-class observability platform, proudly Made in India and were just getting started. We re a team of passionate problem-solvers who love tackling complex challenges. We learn fast, adapt quickly, and stay curious especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI . More than just a tech company, VuNet is a place where collaboration, learning, and innovation are part of everyday life. We believe in working together, taking ownership, and growing as a team. If you re looking to work on cutting-edge technology, make a real impact, and grow with a supportive team you ll feel right at home at VuNet. Know More and Follow us on Benefits For You 100% health insurance (for you, your parents, and dependents). Mental wellness and 1:1 counselling support. A learning culture that promotes growth, innovation, and ownership. Transparent, Inclusive, and high-trust workplace culture. New Gen AI and integrated Technology workspace. Supportive career development programs to expand your People skills and enhance expertise with various training programs.
Posted 2 weeks ago
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