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Partner Operations Specialist

Partner Operations Specialist

Snow Planet

2 - 4 years

5 - 9 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

remediation Process optimization Sales Partnership management Process improvement Account management Data quality Customer service Subject Matter Expert Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Effectively manage a set of support queues by responding and resolving support cases and escalations with high quality, speed, empathy, and accuracy

Identify trends and key insights to drive impact to team goals including process, policy, user experience, and operational efficiency

Capacity to clearly communicate results of analyses

Complete data quality reviews and audits as needed

Become a subject matter expert in workflows spanning a variety of partner policy and process integrity disciplines (examples: policy creation and enforcement, process optimization, measurement, and reporting in order to effectively advocate for operational efficiency)

Improve integrity operations by understanding global challenges and needs, and influence scalable solutions to address industry segments and constituents pain points

Support partners to understand the impact of policy changes on the team s current work and surface gaps in policy, process, and tools

Collaborate with vendors and partner managers to share feedback, track remediation outcomes, and inform partner program improvements, drawing on partner or sales management experience.

Work cross-functionally with Sales. Legal, Finance and Marketing to support partners and programs team

Requirements

2-4 years combined experience in the areas of account management or partner/channel management

Experience working in a SaaS, Cloud, or enterprise technology company preferred with Rich and di

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Partner Operations Specialist