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1.0 - 3.0 years

4 - 7 Lacs

Jaipur

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Data Center Switching. Experience1-3 Years.

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5.0 - 8.0 years

7 - 11 Lacs

Bengaluru

Work from Office

Working experience of implementation, configuration of Catalyst 9800 Wireless Controller Strong Migration Experience - e.g. Aruba toCisco , AirOS to Catalyst RF design experience - Predictive Surveys, Pre- Deployment/Post-Deployment surveys Strong Basics of WiFi 6/6E DNAC, SDA, Meraki skillset is an added advantage. Location :- BNG Experinec :- 5- 8 years Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations

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5.0 - 8.0 years

7 - 11 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Data Admin. Experience5-8 Years.

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35.0 years

0 Lacs

Bengaluru East, Karnataka, India

On-site

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview As a Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you’re also passionate about security and data protection, we’d like to meet you. Also, we can say that L1 Network Engineers' roles and responsibilities include the following. Key Responsibilities. 24x7 Service Operation. Rotational shifts. Monitoring of IT infrastructure – Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc. Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc. Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc. Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly Able to perform Major Incident Management and participate in Bridge call Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring. Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security) Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR. Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time. Fault handling and escalation (identifying and responding to faults on client’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). Maintain high level of vigilance for any major incidents or widespread network or service impacting events. What You Will Bring To The Team Excellent English communication skills A minimum of 2 /3 + years’ experience in a similar role Good at working under high pressure situation. Work well in a busy team, being quick to learn and able to deal with a wide range of issues. Team Player Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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3.0 - 5.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

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3.0 years

0 Lacs

India

On-site

About the Role: We are seeking a skilled and motivated Routing & Switching (R&S) Network Engineer to design, implement, manage, and troubleshoot enterprise network infrastructures. The ideal candidate will have deep knowledge of networking protocols, best practices, and experience working with Cisco or equivalent network hardware in high-availability environments. Key Responsibilities: Design, deploy, and maintain enterprise-level network infrastructure (LAN/WAN). Configure and troubleshoot routers, switches, and firewalls (primarily Cisco, Juniper, or HP). Monitor network performance and troubleshoot issues to ensure optimal uptime. Implement and maintain network security and access controls. Work with cross-functional IT teams to support new deployments and resolve issues. Perform network upgrades, patching, and firmware management. Maintain documentation for network topologies, configurations, and procedures. Participate in disaster recovery and business continuity planning. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 3+ years of experience in network engineering, focusing on routing and switching. Strong understanding of networking concepts: TCP/IP, VLANs, STP, OSPF, EIGRP, BGP, NAT, ACLs, QoS. Hands-on experience with Cisco routers and switches. Experience with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Ability to diagnose and resolve complex networking issues quickly and efficiently. Excellent communication and documentation skills. Preferred Qualifications: Cisco certifications: CCNA, CCNP (preferred). Experience with SD-WAN, MPLS, and network automation tools. Knowledge of firewalls and VPN technologies (Cisco ASA, Palo Alto, Fortinet). Experience in enterprise or data center environments. Why Join Us? Work with a dynamic team of IT professionals. Opportunity to work on cutting-edge technologies and large-scale networks. Competitive salary, benefits, and career development support. Shift Time Zone- Australian

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4.0 years

0 Lacs

India

On-site

Job Summary: We are seeking a skilled and detail-oriented Palo Alto Networks Engineer with 4+ years of hands-on experience in designing, implementing, and managing enterprise-level network security infrastructure using Palo Alto firewalls and security tools . The ideal candidate will have strong knowledge of network protocols, threat prevention, and security policy configuration, with a proven track record of securing enterprise networks. Key Responsibilities: Design, deploy, and manage Palo Alto Networks firewalls (PA Series and VM-Series) across enterprise environments. Configure and maintain security policies , NAT , App-ID , URL filtering , Threat Prevention , and SSL decryption . Implement and manage GlobalProtect VPN , User-ID , WildFire , and Cortex XDR . Monitor and analyze security events, provide incident response, and fine-tune firewall rules to reduce false positives. Conduct firewall migrations and upgrades with minimal business disruption. Integrate firewalls with other SIEM/SOAR platforms (e.g., Splunk, QRadar, Cortex XSOAR). Perform routine health checks, audits, and backup/restore of configurations. Collaborate with the cybersecurity, network, and IT teams to support security architecture and compliance. Stay current with emerging threats, vulnerabilities, and best practices in network security. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent work experience). 4+ years of experience in network security, specifically working with Palo Alto Networks technologies . Strong experience with Panorama centralized management. Understanding of networking protocols (TCP/IP, BGP, OSPF, IPSec, GRE, etc.). Experience with firewall policy configuration , intrusion prevention , and advanced threat protection . Familiarity with cloud-based security (AWS, Azure, GCP) and deploying Palo Alto in cloud environments . PCNSE (Palo Alto Networks Certified Network Security Engineer) certification preferred. Experience with change management and documentation in ITIL or similar frameworks. Excellent troubleshooting, communication, and analytical skills. Shift Time- Australian Time Zone

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5.0 - 8.0 years

7 - 11 Lacs

Bengaluru

Work from Office

Location:-Bengaluru Exp:- 6+ Rate:- Market std. : SVS SDA Required Skills (Must Have and should meet all the below standards for qualifying for this role) Knowledge of Routing and switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN Hands-on experience in Managing and deploying SDA (Wired & Wireless infrastructure) using Cisco DNAC Knowledge of VxLAN and LISP. Knowledge of software programmability (Python/ansible/Rest APIs), Automation Validate technology design, software releases, and new Cisco technology solutions for projects/accounts to accelerate customer outcomes Build customer simulations in test labs to resolve/validate sophisticated problems& compatibility issues Understanding of product-level architecture. Ability to apply Cisco Networking Design standard methodologies in Validation Scenarios. Write effective test cases and /or scripts based on customer test environment and requirements. Raise defects, liaison with Dev engineers, and drive issues resolution. Review test plans and design changes related to the area of responsibility. Apply field concepts to system tests. Have a working knowledge of customer deployments and can map it to the feature Tackle complex, multi-functional issues that cross many technologies in Core and Edge Networking Create traffic profiles with 3rd party test tools such as Ixia or Spirent. Create and deliver customer collateral, portals, documentation, and knowledge transfer Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services strategies and goals Play the role of an individual contributo Must to haveDeploying SDA (Wired & Wireless infrastructure) using Cisco DNAC, VxLAN and LISP. Good to havePython/ansible/Rest APIs), Automation Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: SD-WAN Admin. Experience5-8 Years.

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4.0 - 8.0 years

5 - 9 Lacs

Bengaluru

Work from Office

Role Purpose Executive Assistant Do The ideal candidate will work closely with one or multiple Vice Presidents to assist with managing expense reports, travel arrangements (domestic and international) as well as calendar management. Ideal candidate is one who strives for excellence, has a cooperative spirit, is compassionate and enjoys working in a fast paced environment where getting things done is a high priority. Incumbent will perform a variety of duties and task for Vice Presidents of business unit and may be directed to prepare or handle additional administrative tasks as needed. Applications from people with disabilities are explicitly welcome.

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1.0 - 6.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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7.0 - 12.0 years

25 - 30 Lacs

Noida, Hyderabad

Hybrid

Roles and Responsibilities Design, implement, and maintain large-scale network infrastructure using Cisco Nexus, ACI, F5, Infoblox, Riverbed, and other data center technologies. Provide expert-level support for routing protocols such as OSPF and BGP to ensure high availability of network services. Collaborate with cross-functional teams to identify business requirements and design solutions that meet customer needs. Troubleshoot complex network issues using tools like NetScaler and NSG. Please find below JD for Cloud Networking Delivery is looking for candidates with Strong Network Routing and Datacenter switching Strong Network Routing and Datacenter switching experience ( Key Skills like Cisco Datacenter NDFC, Vxlan, BGP and OSPF Routing) With Additional knowledge and work experiences in Azure / AWS Cloud Networking Experience with Traffic load balancing, AWS Direct Connects , Network Security Groups, VPC and VNets, Virtual Interfaces, etc. Key Skills to look for are. i) Knowledge in Routing, OSPF, BGP , Networking ii) We need someone who is network knowledgeable and knows BGP well. They should also know cloud routing constructs such as (but not limited to) UDR, vpc peering, cloud wan, vwan, dxgw/tgw, express route and direct connect

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5.0 - 10.0 years

14 - 24 Lacs

Pune

Work from Office

Exp. SDWAN Engineer to join the network & security team. Resp. for designing, implementing, & managing SDWAN solutions to optimize & secure the org wide-area network ensuring high availability, performance & connectivity across distributed locations. Required Candidate profile Expert in Cisco Catalyst SDWAN 5 years exp in network security CCNP & CCNA Certifications In-depth understanding of protocols such as BGP, OSPF Done projects on architecture build design

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3.0 - 7.0 years

5 - 9 Lacs

Chennai

Work from Office

Provide expert technical support on Optical LAN products by working closely with partners, customers, and regional teams to resolve issues quickly and efficiently. You Have: Graduate or Masters in engineering with 4 plus years of hands-on experience to take traces and logs on-site, at customer locations. Experience in testing NMS/EMS products, Cloud based solutions Experience with customer-facing roles or responsibilities Willingness to travel (for partners and/or customer site visits when needed) It would be nice if you also have: Knowledge of software development lifecycle & testing Knowledge of Test Case Design, Test Planning and Test Methodologies Understanding of PON technology, solid knowledge of L2 switching architecture and most (or some) of protocols in the domain of Ethernet, VLAN handling, MAC handling, ARP, DHCP, IGMP, 802.1x, QoS, LLDP-MED, PoE. Work closely with our partners and end customers by providing technical support on their Optical LAN questions and provide solutions for their product issues. Closely cooperate with the regional teams (CARE and Customer Engineering) in order to address customers issues in the most agile and efficient way. Continuously drive for product improvements, by using your in-depth technical knowledge to improve and finetune existing technical customer documentation and collaterals for our partnersMOPs, application notes, technical flyers, product documentation updates, etc. Work closely with R&D, PLM, and other functional teams to align validation activities with product goals. Work closely with local teams (CARE and NPI/CE) to handle customer issues and to understand real-world customer deployments and their future needs.

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6.0 - 9.0 years

7 - 12 Lacs

Chennai

Work from Office

We are looking for a hands-on validation engineer who can convert real customer use cases into executable test plans (manual & automated), drive continuous product improvement, and work closely with cross-functional global teams. You Have: Graduate or Masters in engineering with 4 plus of experience in programming in automation/scripting languages like Python, Robot, Tcl or Perl. Exposure to Robot framework preferred Experience in testing NMS/EMS products, Cloud based solutions Worked with traffic tools like Spirent, Ixia or Router tester for end-to-end traffic testing It would be nice if you also have: Understanding of PON technology, solid knowledge of L2 switching architecture and most (or some) of protocols in the domain of Ethernet, VLAN handling, MAC handling, ARP, DHCP, IGMP, 802.1x, QoS, LLDP-MED, PoE. Work closely with our partners and end customers and assist in capturing their detailed requirements and their exact use cases. Translate this information into E2E validation test scenarios and test plans (with manual and automated tests). Execute on these E2E test plans, create fault reports and drive for proper fixes. Continuously drive for product improvements, by using your in-depth technical knowledge to improve and finetune existing technical customer documentation and collaterals for our partners. Work closely with R&D, PLM, and other functional teams to align validation activities with product goals. Learn and apply advanced tools and protocols such as PON, L2 switching, QoS, and validation tools like Spirent/Ixia.

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3.0 - 7.0 years

5 - 9 Lacs

Mumbai

Work from Office

About The Role SPM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

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2.0 - 6.0 years

9 - 13 Lacs

Mumbai

Work from Office

About The Role APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

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7.0 - 10.0 years

0 Lacs

Gurgaon, Haryana, India

On-site

Job Title: Network Engineer IV (Design & Build) Job Description: Do you want to work with the world’s #1 managed cloud hosting provider? We have an environment with over 50,000 network devices. Do you want to be part of a highly skilled network engineering team building and retrofitting enterprise-grade data centers positioned across the globe all connected through our own private backbone? Global Data Center Infrastructure (GDCI) Network Engineering is a project driven team and responsible for design and engineering of our datacenters and the MPLS network connecting them. Our goals are to constantly improve through Flawless Execution, maintaining Available Capacity, fostering Engaged Rackers, becoming Increasingly Efficient & building a Rock Solid Foundation. We are looking for a Senior Network Engineer-IV who will be responsible for the planning, design, configuration, integration & installation of our growing local area network (LAN) and/or global wide area network (WAN). The Network Engineer-IV will provide leadership in technical support and documentation to various departments and users with regards to the global infrastructure. The Network Engineer-IV serves as a liaison to gather network requirements from internal customers, vendors and other third-party providers. JOB REQUIREMENTS: DESIGN: Perform design requirements feasibility studies Perform vendor recommendation / selection and coordination for hardware testing and installations Examine theoretical and implemented designs for deficiencies and facilitate corrections BUILD: Prepare maintenance plan documentation & change management Examine maintenance plans for accuracy Script maintenance implementations Work in either a lead role or assisting role during maintenance implementations IMPROVEMENTS: Develop Standard Operating Procedure’s (SOP’s) & Method of Procedure’s (MOP’s) Develop network standardization practices Document informational content for specialized network designs to be used for training needs Present and/or Train on new network typologies, hardware and technologies to internal teams Lead Root Cause Analysis sessions to achieve better networking practices Determine baseline requirements for our network needs Provide code analysis on existing software, IOS testing and software recommendations Create network lab mockups for error testing Automate repetitive Engineering tasks ADDITIONAL: Act as 4th level escalations POC for design or other related problems Conduct provider testing / deployment of new services Monitor capacity and plan for bandwidth additions Establish project priority based on business needs REQUIREMENTS: Expert level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC , STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API’s, NFV, Hypervisors, virtual switching Multi- vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&S, SP or DC) highly preferred (or equivalent experience), Python PCEP Minimum 7-10 years recent experience with network design and build-out of LAN/WAN’s and/or large-scale network retrofits and remediation’s Experience working in service provider, datacenter/hosting environment or large-scale enterprise networks Experience researching, evaluating and recommending hardware and/or software solutions supporting large scale deployments and/or remediation’s against the LAN/WAN Experience working with 3rd party networking vendors with an understanding of the service/hardware/software portfolios they provide Able to identify areas of process improvement and provide input and solution options to streamline work Excellent writing, documentation and communication skills possessing the ability to communicate well with technical and non-technical peers Customer service-oriented attitude Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUpGold, etc…) High School diploma or equivalent required; University or College degree preferred in the Computer Science or Network Engineering fields. HIGHLY DESIRED: History designing, coding, implementing, and supporting Infrastructure/Operations-side automation solutions in a corporate environment Experience and familiarity with Python and/or Ruby Experience with Linux system administration Experience and familiarity with Git, Ansible, Jenkins, Splunk Contributor to open source network management software projects Experience with various open source OS Experience with Lab network modeling Experience with troubleshooting and resolution of network issues

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4.0 years

0 Lacs

Mumbai Metropolitan Region

On-site

L2 Network Engineer – ISP Operations (ILL, Broadband, IPTV) Location: Andheri (E), India Work Type: Full-time | Rotational Shifts (24x7) Department: Network Operations / NOC Job Summary We are looking for a skilled and proactive L2 & L2 Advanced Network Engineers to support and maintain ISP core, access, and aggregation networks. The role involves fault isolation, escalation handling, and coordination with L1 teams and vendors for swift service restoration and performance optimization. Key Responsibilities Provide L2 support for ISP backbone and access networks, including MPLS, BGP, OSPF, and switching. Monitor network health using tools like Zabbix and Ticketing tool High8 Troubleshoot escalated issues from L1 NOC, including: Link Down Link flaps BGP/OSPF session drops Latency, Jitter, Throughput or packet loss Customer bandwidth issues Coordinate with upstream providers, vendors, and internal teams for fault resolution. Perform basic configurations on routers/switches/firewalls (Nokia, Juniper, Huawei, etc.). Work on provisioning tasks like VLAN tagging, sub-interface creation, and IP allocation. Handle planned maintenance, firmware upgrades, and change requests under supervision. Document incidents, RCA reports, and knowledge base articles. Ensure SLA adherence and escalate chronic issues to L3/engineering. Must-Have Skills and Qualifications: 4+ years of hands-on experience in ISP/NOC operations (Troubleshooting on ISP Network) Strong knowledge of TCP/IP, BGP, OSPF, MPLS, VLANs, L2/L3 switching. Familiarity with ILL, Broadband Connectivities, Fiber, Ethernet, cable TV technologies. Proven experience on Multicast, STB, CDN, EPG, OTT integration Hands-on Experience on GPON, FTTH, DSL, BNG, ONT/OLT configuration Excellent understanding on L2 & L3 connectivities. Experience with basic Linux commands and scripting (bash/python) is a plus. CCNA or equivalent certification required; CCNP preferred. Analytical and Troubleshooting Skills End-to-end fault isolation (customer premise → access → core → CDN) Analysing latency, jitter, packet loss, throughput Quick correlation of alarms and user complaints RCA (Root Cause Analysis) documentation Platform and Device Knowledge Routers/Switches: Nokia, Juniper, Huawei, MikroTik, D-link OLT/ONT vendors: ZTE, Huawei, Nokia, FiberHome STB Vendors: Technicolor, ARRIS, Infomir, or custom Android-based boxes CDN tools: Akamai, EdgeCast, or in-house cache solutions Good To Have Experience with SD-WAN, NetFlow, SNMP monitoring, or automation tools. Hands-on with tools like Wireshark, traceroute, MTR for packet-level diagnostics. Understanding of peering/transit concepts and RIPE/APNIC management. Soft Skills Strong communication and documentation skills. Ability to handle pressure and multitask in a 24x7 environment. Proactive, analytical, and customer-focused mindset. Skills: dsl,netflow,aris,l2/l3 switching,cable tv technologies,vlans,bng,multicast,24x7,mpls,stb,sd-wan,olt / ont,linux commands,ospf,huawei,akamai,automation tools,wireshark,broadband,isp,ftth,ont/olt configuration,nokia,ill,mtr,tcp/ip,juniper,cdn tool,access,vlan,ethernet,traceroute,zabbix,broadband connectivities,scripting (bash/python),iptv,ott integration,bgp,android box,noc,gpon,cdn,edge cast,snmp monitoring,fiber,epg

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12.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Responsibilities / Technical skills Strong hands-on experience in Load balancer F5 LTM & APMStrong hands-on experience in Cisco ASA & FTD firewallExperience with technologies and platforms such as VRFs, Nexus 9k, 7K and 5K switches.Strong knowledge and extensive support of Routing Protocols/Technologies such EIGRP, BGP, IS-IS, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.Participate in problem management processes that have engineering or architectural elements.Participate in network design and strategy forums, set directions, and provide recommendation.Operates data communication systems, including LANs and WANs.Plans, designs, and implements networked systems, including configurations, and supports/troubleshoots network problems.Develops and evaluates network performance criteria and measurement methods.Develop network technology road and industry best practices and perform presentations and recommendations to the client base.Provide hands on support for a variety of Data Center technologies with a heavy focus on Routing, SwitchingAbility to perform TCP/IP Network traces/packet captures with solid experience interpreting results.High level of confidence and competence communicating on bridges.Solid background in vendor management to drive incident resolution.Experience with monitoring tools and strategies.Routinely mentor junior staff in areas of process, technology, execution, and other areas.Execute and analyze packet captures using Wireshark and other related technologies.Serve as extensions of the leadership team as directed for workload management and routine guidance.Perform or participate in complex maintenance or deployment activities.Create or modify documentation in response to new events and learning’s.Routinely provide constructive feedback for improvement opportunities.Assist management with determining suitable training and areas of technical need within the team. Communication skills Must have excellent communication skills including written, oral and presentation.Serve as the intake arm of the Offshore center to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support.Working Experience 10 – 12 years of Network support experience in a mid to large sized organization. Soft skills Two or more of the following certifications or higher strongly preferred CCNP or CCIE certificationExcellent communication & interpersonal skills – written and oralOwnership and accountabilityClient relationship managementAbility to mentor and motivate.Independent decision makingProblem solving and conflict resolution.

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3.0 years

2 - 3 Lacs

Chennai

On-site

L2 Network Engineer Location: Chennai (Work from office) Fulltime opportunity Key Responsibilities: Monitor, manage, and troubleshoot enterprise network infrastructure across LAN and WAN environments. Handle incident and change management processes in a NOC environment as per ITIL best practices. Perform installation, configuration, and maintenance of Cisco routers and switches in both enterprise and data center networks. Execute L2-level troubleshooting of network issues, including link failures, device performance, and routing/switching problems. Support network changes including hardware upgrades, migrations, IOS/code upgrades , and device replacements. Maintain and update network documentation, topology diagrams, and change logs. Coordinate with service providers, vendors (Cisco TAC), and internal teams to ensure minimal downtime. Provide on-call support during network outages, escalations, or critical incidents. Work closely with L3 engineers for escalated issues and project rollouts. Mandatory Skills & Experience: 3+ years of hands-on experience in network operations/support. Strong expertise in Cisco switches and routers – 2960, 3650, 4500, 9300, 9500, Nexus series, ASR routers, etc. Solid understanding of Layer 2 and Layer 3 protocols – VLAN, STP, EtherChannel, OSPF, BGP, EIGRP. Exposure to data center networking environments and network automation tools is an added advantage. Experience with network monitoring tools (SolarWinds, Cisco Prime, Netbrain, Nagios, etc.). Hands-on with ticketing systems such as ServiceNow or similar. Familiarity with basic firewall concepts, wireless controllers, and DNS/DHCP (Infoblox) is a plus Thanks & Regards Ramdas Sakthivel | Sr.Technical Recruiter Arthur Grand Technologies Inc Job Type: Full-time Schedule: Day shift Work Location: In person

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0 years

5 - 6 Lacs

Chennai

On-site

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelor’s degree in information technology/computing or equivalent experience. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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5.0 - 8.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Meet the Team In this position you will be working on our next-gen routing Platforms (Core Routing and SDWAN) that provide solutions for Enterprise/SP and Fortune 500 customers. You will be working on testing Platform related areas like bring up, high speed interfaces, SFP Optics testing, PHY/MAC, and different Layer2/Layer3 technologies. Enterprise routing team is a group of high energy, passionate on Quality, customer focused engineers who bring diverse perspectives and experiences to bear on the toughest engineering challenges. Your Impact Develop, implement and automate test cases for platforms and software for the Enterprise routing market. Good understanding in Platform Testing, Ethernet, Layer2/Layer3 protocols, MACSec, Ether-Channel, different load balancing technologies, strong Python script development knowledge, as well as good communication skills and ability to work with a multi-functional and geographically complementary team is expected. Prior experience in AI tools for automation will be added advantage. Communicate with Business Development, External Partners, Hardware/Software Engineering and Release Operations throughout the development cycle. Minimum Qualification Typically requires BSEE/MSEE/CS with 5 to 8 years of experience in a software Testing. CCNA, CCNP, or other Cisco certifications will be a plus Working experience testing Platform specific features, SFP Optics testing, Ethernet, Layer2/Layer3 protocols, MACSec, Ether-Channel, and different Routing protocols like OSPF, BGP, EIGRP Excellent scripting experience/proficiency in Python, Rest API Automation. Experience in creating and running scripts for longetivity tests for platform Automation using AI tools will be an added advantage. Proven working experience with test tools like traffic analysers (e.g., Sniffer, Ethereal), traffic generation tools (e.g., Ixia, Spirent both stateful and stateless) is must have. Experience in writing test plans, designing test cases, implementing test cases to achieve end to end automation. System Testing, Soak and Sanity Tests, Negative tests and corner cases, map customer scenarios to test cases, stress tests, Testing feature combinations Preferred Qualifications Cisco product certification or Other Industry standard certifications or past experience in Cisco products preferred. Strong knowledge in setting up test labs and configuration Should have a solid understanding of SW quality and processes. Test plan design and development for system test environment to cover the following areas. Develop topology based on test requirements and setting up the test bed #WeAreCisco (This is the Standard and cannot be changed) #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

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2.0 - 4.0 years

2 - 6 Lacs

Pune

Work from Office

Roles and Responsibilities Design, implement, and maintain network infrastructure using various protocols such as BGP, EIGRP, OSPF, MPLS. Troubleshoot complex network issues related to WAN/LAN configuration and installation. Collaborate with cross-functional teams to identify and resolve technical problems. Develop documentation for network configurations and troubleshooting procedures. Stay up-to-date with industry trends and best practices in networking technologies. Desired Candidate Profile 2-4 years of experience in Network Engineering or a related field. Strong understanding of CCNA certification concepts (CCNA). Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.

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5.0 - 8.0 years

7 - 14 Lacs

Pune, Chennai, Bengaluru

Work from Office

Job Description: We are seeking an experienced Senior Network & Security Administrator to manage and secure enterprise-class network infrastructure across data centers, DR, and corporate environments. The ideal candidate must have hands-on experience with core networking, firewalls, load balancers, and DNS/DHCP/IPAM systems . You will be responsible for ensuring 99.99% uptime , network security, and efficient change management. Key Responsibilities: Manage and maintain network infrastructure including Cisco core routers/switches , Checkpoint firewalls, and F5 Load Balancers (LTM/ASM/APM). Configure and administer Infoblox for DNS, DHCP, and IPAM management. Design, implement, and support enterprise VPN (IPSec/MPLS/B2B) and LAN/WAN infrastructure. Administer and troubleshoot Cisco ASA/FTD firewalls , TACACS, ISE policies. Implement and monitor firewall rules, NAT, ACLs, and access control policies . Work closely with internal teams and external vendors to deploy, patch, upgrade and troubleshoot networking devices. Monitor and optimize network performance using SolarWinds, SIEM tools , and log analyzers. Ensure compliance with industry best practices, patch management, and change documentation. Manage network device backups and contribute to DR/BCP planning . Participate in on-call support rotation , incident response, and RCA documentation. Mandatory Skills (Must-Have): Cisco Routers/Switches (Nexus, Catalyst), BGP, OSPF, VLAN, STP, HSRP Checkpoint Firewall, Cisco ASA/FTD, Fortinet (preferred) F5 Load Balancer (LTM, ASM, APM), GSLB, SSL offloading Infoblox DNS/DHCP/IPAM VPN IPSec, MPLS, GRE tunnels Network Monitoring SolarWinds, SNMP Cisco ISE, TACACS, AAA NAT, ACL, Access Policies SIEM tool exposure AWS Networking knowledge (VPC, SGs, routing) Good to Have (Optional but Preferred): Citrix ADC (NetScaler), Aruba NAC, McAfee DLP Meraki MS/MR/MX devices Experience in patching and firmware upgrades RMA, Vendor management, and escalation Pre/post-sales support experience

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12.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Responsibilities / Technical skills -Strong hands-on experience in Load balancer F5 LTM & APM-Strong hands-on experience in Cisco ASA & FTD firewall-Experience with technologies and platforms such as VRFs, Nexus 9k, 7K and 5K switches.-Strong knowledge and extensive support of Routing Protocols/Technologies such EIGRP, BGP, IS-IS, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.-Participate in problem management processes that have engineering or architectural elements.-Participate in network design and strategy forums, set directions, and provide recommendation.-Operates data communication systems, including LANs and WANs.-Plans, designs, and implements networked systems, including configurations, and supports/troubleshoots network problems.-Develops and evaluates network performance criteria and measurement methods.-Develop network technology road and industry best practices and perform presentations and recommendations to the client base.-Provide hands on support for a variety of Data Center technologies with a heavy focus on Routing, Switching-Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.-High level of confidence and competence communicating on bridges. -Solid background in vendor management to drive incident resolution.-Experience with monitoring tools and strategies.-Routinely mentor junior staff in areas of process, technology, execution, and other areas.-Execute and analyze packet captures using Wireshark and other related technologies.-Serve as extensions of the leadership team as directed for workload management and routine guidance.-Perform or participate in complex maintenance or deployment activities. -Create or modify documentation in response to new events and learning’s.-Routinely provide constructive feedback for improvement opportunities.-Assist management with determining suitable training and areas of technical need within the team. Communication skills -Must have excellent communication skills including written, oral and presentation.-Serve as the intake arm of the Offshore center to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support.Working Experience -10 – 12 years of Network support experience in a mid to large sized organization. Soft skills -Two or more of the following certifications or higher strongly preferred CCNP or CCIE certification-Excellent communication & interpersonal skills – written and oral-Ownership and accountability-Client relationship management-Ability to mentor and motivate.-Independent decision making-Problem solving and conflict resolution.

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